Table of Contents
What happens when a lead is converted in Salesforce?
Your lead is ready to be converted to an opportunity. When you convert a lead, Salesforce uses the information stored in the lead record to create a business account, a contact, and an opportunity. If you’ve enabled person accounts and the lead record didn’t include a company name, the lead is converted into a person account and an opportunity.
When is Salesforce going to buy Oracle?
There’s some buzz that Oracle will buy Salesforce.com, possibly within the next year. The idea is complete speculation, but considering each company’s current place in the IT industry, as well as recent chumminess between their CEOs, it makes sense. If Oracle buys Salesforce, the main drivers would be Salesforce’s inability to make waves outside its core competency of customer relationship management (CRM) software, as well as Oracle’s inability to be widely considered as a major cloud …
How long has Salesforce been around?
Salesforce was the first SaaS built from scratch to achieve record growth. The company was founded in March 1999 by three entrepreneurs. Unlike other SaaS companies at the time, the company was founded specifically to provide SaaS services – it didn’t transition to SaaS after experimenting with CD-ROM distribution, for example.
What is the history of Salesforce?
What is Salesforce?
- Salesforce is a SaaS or Software as a Service, which means there is no need to install the software or server to work on. …
- It was founded by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez in 1999.
- Salesforce was started as a CRM software, but today it provides various products and software solutions to users and developers.
Who is the CEO of Salesforce?
When is Salesforce’s 22nd anniversary?
Where is Dreamforce held?
About this website
When was Salesforce introduced?
Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, blockchain, voice, and artificial intelligence — to connect to their customers in a whole new way.
How was Salesforce started?
Salesforce began in a small apartment in Telegraph Hill in San Francisco. Marc Benioff decided to leave a lucrative sales career at Oracle in order to pursue a vision. While Marc Benioff had the idea for Salesforce, there were three other company founders: Parker Harris, Dave Moellenhoff, and Frank Dominguez.
Was Salesforce the first CRM?
When Salesforce started selling a CRM in the cloud, they were the first and only SaaS company. Their competition was the incumbent, on-premise CRM software. But this changed as the company grew.
When did Salesforce go public?
June 2004In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbol CRM and raised US$110 million.
Why is Salesforce so popular?
One of the reasons that Salesforce is so popular is that it is packed with features like no other CRM software; features such as contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools, analytics and an intuitive, mobile-ready dashboard.
Where will Salesforce be in 5 years?
Based on our forecasts, a long-term increase is expected, the “CRM” stock price prognosis for 2027-06-04 is 349.270 USD. With a 5-year investment, the revenue is expected to be around +95.72%. Your current $100 investment may be up to $195.72 in 2027. Get It Now!
Who owns Salesforce now?
Marc BenioffMarc Benioff is Chair, Co-CEO, and Co-Founder of Salesforce and a pioneer of cloud computing. Under Benioff’s leadership, Salesforce is the #1 provider of customer relationship management (CRM) software globally and one of the world’s fastest-growing enterprise software companies.
How long will Salesforce last?
Salesforce as a Game Changer It’s predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. The CRM software market in itself is estimated to grow at a rate of about 14% annually in the short-term, through 2017.
What language is Salesforce written in?
JavaThe Salesforce application and the force.com platform are predominantly written in Java, and some specific areas are written in other languages. Apex is only used to build applications and custom functionality on the platform, and is not the language for the core application and platform development.
Does Amazon use Salesforce?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
What are 6 benefits of Salesforce?
The 6 Greatest Benefits of CRM PlatformsTrustworthy reporting.Dashboards that visually showcase data.Improved messaging with automation.Proactive service.Efficiency enhanced by automation.Simplified collaboration.
Who are Salesforce competitors?
Competitors and Alternatives to SalesforceMicrosoft.Oracle.SAP.SugarCRM.Zoho.Sage.Zendesk.CRMNEXT.
Where was Salesforce launched?
Salesforce launched at the Regency theater and had a surprise for all guests attending. They turned the lower level of the theater into a space that resembled Enterprise Software aka “Hell”, there were screaming salespeople actors in cages and games such as wacka-mole where the moles were other software companies.
What is Salesforce’s biggest acquisition?
Salesforce were on a roll, setting records with some of their biggest acquisitions ever. In 2019 they followed suit and shocked everyone with their $15.7 Billion acquisition of Tableau, one of the world’s leading data visualisation and business intelligence companies.
How much did Salesforce buy Ohana?
In 2018, Salesforce made their biggest acquisition at the time, bringing Mulesoft into the Ohana for $6.5 Billion. This was over double their previous record when they acquired Demandware in 2016 for $2.8 Billion.
What is Salesforce a fish in a pond?
Salesforce stood for something very different, and compared to the behemoth of other industry giants, Salesforce were a tiny fish in a huge pond, they had to stand out. Salesforce launched at the Regency theater and had a surprise for all guests attending.
What is trailhead in Salesforce?
Trailhead is a fun (and free) way to learn Salesforce – an online platform provided by Salesforce that opens up access to learn about the technology and build a career in the industry. Anyone can create an account and learn, which has made Salesforce specific skills accessible for anyone.
Where was the first Dreamforce event held?
This new event was called Dreamforce, and instead of lasting for a few hours, it was held over a few days. The first Dreamforce was held in downtown San Francisco at a hotel called Westin St. Francis and had just over 1000 registered attendees coming to the event with 52 presentations.
Does Salesforce have Einstein Analytics?
This was interesting for a few reasons, but primarily because Salesforce already had an enterprise-grade solution for business intelligence, called Einstein Analytics. As data is quickly becoming one of a company’s most valuable assets, it’s imperative to be able to dissect this data to make informed decisions.
When did Salesforce buy Slack?
On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.
How much revenue does Salesforce have in 2019?
For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.
Why did Salesforce reject donations?
The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”
What are the tabs in Salesforce?
Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts,” “Reports,” and “Accounts.” Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
What is Lightning Platform?
Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.
Is Salesforce a tax avoidance company?
Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who “paid an effective federal tax rate of 0% or less” in 2018, as a result of the Tax Cuts and Jobs Act of 2017.
Does Salesforce use Solaris?
The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.
Where is Salesforce based?
The company, based in the high-rise Salesforce Tower in San Francisco, reported revenues of $13.28 billion in 2019, making it one of the strongest financial producers in the global software sector. That’s a pretty big deal for a company that’s only been around a few decades. So how did Salesforce ( CRM) – Get Report get to the top …
What is Salesforce model?
Salesforce Model – A “Single Idea”. Salesforce was founded in 1999 by Marc Benioff, a sales executive at Oracle, one of the largest software companies in the world. The company was founded on a single, bold premise – that software should be made available to the masses, on a 24/7 basis, over a global cloud computing infrastructure.
How much is Salesforce worth in 2020?
In 2020, Salesforce stands as one of the most prominent computer software companies the world, with a market cap of $156 billion and a one-year target consensus analyst estimate of $203 per share.
Where was the first Dreamforce convention held?
Getting off the ground was a slow process, but the company turned the corner after its first-ever Dreamforce annual convention, held at the Westin Hotel in San Francisco in 2003, which attracted thousands of attendees.
Does Salesforce pay taxes?
Twelve years later, the company found trouble on the tax and cultural fronts. In 2019, Salesforce was cited as one of many Fortune 500 companies that paid an effective U.S. tax rate of 0% or less, even though it did so legally.
Is Salesforce the big dog?
That’s an impressive outlook for a company that was once dismissed as an “ant at the picnic.”. Instead, Salesforce is the big dog now, in a cloud computing landscape that it helped to create and has dominated in for the past two decades.
Who invented CRM?
The beginnings of CRM as we know it started in the 1980s. Robert and Kate Kestnbaum were pioneers of database marketing. Which was a form of direct marketing that analysed the customer database statistically to identify which customers would be most likely to react to a marketing campaign. The concept took off and Kestnbaum, together with Robert Shaw, brought us new concepts and methodologies, ranging from customer lifetime value to channel management. There is a lot of debate about who invented CRM, but, if you take Bob Kestnbaum’s contributions to modern marketing and strategy, he probably has earned the crown.
Where did CRM originate?
The first recorded example of trade dates back 20,000 years, during this time obsidian knives were traded in what is now Papua New Guinea, between islands that had valuable obsidian deposits and those that did not. Obsidian was prized globally in those early times for its suitability for knives and other cutting implements and was traded in early Europe and Asia as well as the Americas.
What was the SFA in 1990?
The acronym “SFA” (Sales Force Automation) described these products, that were an amalgamation of database marketing and contact management. One of the early products from a pioneer, Tom Siebel, who was working at Oracle at the time, left to form Siebel and sell his solution, which became the market leader in its day. The ERP companies also saw an opportunity and the market became very competitive. However, not all companies were offering megalithic and expensive solutions. Companies such as Goldmine (1990) and Maximiser (1987) provided off-the-shelf software that was affordable for small businesses, but had enough features that made them attractive to large multinationals. Both companies are still around today.
Where was obsidian traded?
Obsidian was prized globally in those early times for its suitability for knives and other cutting implements and was traded in early Europe and Asia as well as the Americas.
When did automation start?
Automation was eagerly adopted by anyone with record keep concerns and lots of money to spend, starting in the late 1950s and early 1960s.
Is CRM in the 21st century?
CRM in the 21st Century. As of now, the market for new CRM products does not seem to have reached it’s saturation point. New companies continue to come to market with cloud products, while existing vendors have changed their licensing models to offer cloud alternatives to traditional site licenses.
What is Salesforce history?
Salesforce (the company) has arguably done more to advance the adoption of what’s now commonly known as “cloud software” than any other company. When Salesforce (the product) was first launched, a majority of businesspeople were distrustful …
How much did Salesforce buy?
In March of 2018, Salesforce announced its biggest acquisition ever—a $6.5 billion purchase of integration vendor MuleSoft. Also in 2018, Marc Benioff declared that the goal of Salesforce is to be a $60 billion company by 2034.
How much revenue did Salesforce have in 2009?
2009: A Billion Dollars In Annual Revenue. 2009 was the year that Salesforce reached the $1 billion revenue mark. The company ended its fiscal year with over 55,000 customers. At Dreamforce ’09, Salesforce announced Chatter, which functionality continues to be iterated with each seasonal release.
Why did Salesforce need a browser?
Because of this uneasiness , Salesforce not only needed to sell the idea of using a browser as a CRM user interface — the company also had to convince buyers that customer and other data was secure from loss and intrusion.
What was Salesforce’s most acquisitive year?
2016 was the most acquisitive year in the history of Salesforce. Acquisitions included the native CPQ tool SteelBrick. It also included the largest purchase price up until that point—$2.86 billion for DemandWare. 2016 was also the year that Salesforce announced Health Cloud.
What is Digital 360?
This is a series of pre-built apps or templates for consumer goods, financial services, healthcare, communications & media, public sector, emergency response management and nonprofit.
When did Salesforce acquire Slack?
In May of 2020, Salesforce announced Work.com, a bundle of technologies & services designed to help businesses reopen quickly and safely. On December 1, 2020, Salesforce announced that the company will acquire Slack for $27.7 billion. According to Salesforce, Slack will become the new interface for Customer 360.
1. Slack
One-line Pitch: “Make work life simpler, more pleasant and more productive. Slack is the collaboration hub that brings the right people, information and tools together to get work done.”
2. Tableau
One-line Pitch: “ [Tableau] make breakthrough products that change the way people use data.”
3. Mulesoft
One-line Pitch: “MuleSoft provides a software platform that enables organizations to easily build application networks using APIs…the digital glue that allows applications to talk to each other and exchange data.”
4. Demandware
One-line Pitch: “Demandware provides enterprise cloud commerce solutions that empower the world’s leading retailers to continuously innovate.”
5. ExactTarget
One-line Pitch: “ExactTarget provides on-demand one-to-one email marketing software applications.”
6. ClickSoftware
One-line Pitch: “ClickSoftware improves the efficiency and effectiveness of field service organizations and mobile workforces. Real-time operational intelligence delivers real business value.”
7. Vlocity
One-line Pitch: “Vlocity is built natively on the Salesforce Platform and it is a leading provider of industry-specific solutions”
Who is the mascot of Salesforce?
Meet Astro , the Tanuki. Astro has been the most popular Salesforce mascot to date. He/She’s YOUR GUIDE to Salesforce. He/She represents that Salesforce persona who helps others to learn Salesforce. He/she’s featured in pretty much every presentation by Salesforce today.
When will Salesforce presenters be in 2021?
January 18, 2021 By ASTRID VAN DORST. Well-known in the Ohana, Salesforce presenters often refer to an ever-growing list of Salesforce Characters. But here are still many people who are new to the Salesforce world, and don’t have a clue what they’re about! If you’re new to Salesforce, you’ll soon figure out that these grown-ups are referring …
Who is the CEO of Salesforce?
Download. Salesforce Chair & CEO, Marc Benioff, delivers the Dreamforce To You 2020 Keynote from Salesforce Park.
When is Salesforce’s 22nd anniversary?
March 2021 marks the 22nd anniversary of Salesforce. The timeline below shows the history of Salesforce over the years. It captures some milestones along the way, illustrating our record of doing well while doing good.
Where is Dreamforce held?
The first Dreamforce event is held at the Westin St. Francis hotel in downtown San Francisco. Just over 1,000 registered attendees take part in the event, which has 52 presentations. sForce 2.0 — the industry’s first on-demand application service — is launched at the event.
Overview
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development.
History
The company was founded in 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company. Initial funding for the company came from Larry Ellison and Halsey Minor.
In 2003, Salesforce held its first annual Dreamforce conference in San Francisco. In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbo…
Services
Salesforce’s products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud and Platform. Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.
Salesforce’s main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training c…
Operations
Salesforce is headquartered in San Francisco in the Salesforce Tower. Salesforce has international offices in Hong Kong, Israel, and Sydney.
Standard & Poor’s added Salesforce to the S&P 500 Index in September 2008.
According to Marc Benioff, Salesforce corporate culture is based on the concept of Ohana.
Acquisitions
Salesforce has acquired many companies throughout its history.
In 2006, Salesforce acquired Sendia, a mobile web service firm, for $15 million and Kieden, an online advertising company. In 2007, Koral, a content management service, was acquired. In 2008, Salesforce acquired Instranet for $31.5 million. In 2010, Salesforce acquired multiple companies, including Jigs…
Criticisms
In November 2007 a phishing attack compromised contact information on a number of Salesforce customers. Some customers then received phishing emails that appeared to be invoices from Salesforce. Salesforce has stated that “a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database.”
In 2017 at DEF CON, two security engineers were let go after giving a presentation on an internal …
Salesforce Ventures
In 2009, Salesforce began investing in startups. These investments became Salesforce Ventures, headed by John Somorjai In September 2014, SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.
In August 2018, Salesforce Ventures reported investments totaling over $1 billion in 275 compa…
See also
• Salesforce Tower
• Salesforce Tower Indianapolis
• Salesforce Marketing Cloud
• SalesforceIQ
Salesforce Model – A “Single Idea”
Growth of Salesforce
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After creating Salesforce in the usual Silicon Valley style – Benioff created the blueprint for his new company in his tiny Telegraph Hill apartment near downtown San Francisco – Benioff went to work. He did so with three business partners Parker Harris, Dave Moellenhoff and Frank Dominguez, with the original funding coming from Larry Ellison, CEO and founder of Oracle and …
Downbeat News
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Salesforce has had its share of growing pains – and bad news – throughout its 21 years in operation. In 2007, the company was victimized by an email phishing attack that led to cyber-thieves landing the contact information of Salesforce customers (a company salesperson had inadvertently provided a log-in password to a data fraudster.) Twelve years later, the company fo…
Going Forward
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In 2020, Salesforce stands as one of the most prominent computer software companies the world, with a market cap of $156 billion and a one-year target consensus analyst estimate of $203 per share. The company is widely cited by in-the-know investors as a major growth stock, with 91% of technology industry analysts tracked by FactSet.com calling CRM either a “buy” or “overw…