| Salesforce Tower in San Francisco | |
|---|---|
| Industry | Cloud computing Enterprise software Consulting |
| Founded | February 3, 1999 |
| Founders | Marc Benioff Parker Harris Dave Moellenhoff Frank Dominguez |
| Headquarters | Salesforce Tower San Francisco, California, U.S. |
Table of Contents
What companies does Salesforce own?
What Companies Does Salesforce Own?
- Slack. Salesforce shot into the headlines in July 2021 after announcing it would spend $27.7 billion to bring the popular workplace messaging app Slack into its orbit.
- Tableau. Salesforce officially acquired Tableau in August 2019 for $15.7 billion. …
- Quip. …
- MuleSoft. …
- Acumen Solutions. …
- Vlocity. …
- Demandware. …
- ExactTarget. …
- Buddy Media. …
- Krux. …
What is Salesforce and what does it do?
What does Salesforce do?
- Leverage Customer Information to Increase Sales. …
- Gives You a Bird’s Eye View of Sales Pipeline. …
- Gauge and Determine Sales Opportunities. …
- Improves Your Marketing Pipeline. …
- Develop More Effective Sales Cycles. …
- Makes Teams More Efficient. …
- Reduce Conflicts on Sales Channels. …
- Boosts Lead Nurturing. …
- Provides Tools for Field Personnel. …
How many companies use Salesforce?
we want to use our technology and best practices to help organizations reach their climate goals, too.” Salesforce further integrates sustainability throughout company. At Salesforce, values drive the company’s decision-making. Every employee and team …
What do companies use Salesforce?
Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers. Using the Salesforce CRM, companies can track customer activity, market to customers, and many more services.
What industries is Salesforce in?
The new clouds join Salesforce’s already established industry clouds in healthcare, financial services manufacturing, consumer goods, government, nonprofit, education and philanthropy.
What category does Salesforce fall under?
cloud computing service as a softwareSalesforce is a cloud computing service as a software (SaaS) company that specializes in customer relationship management (CRM). Salesforce’s services allow businesses to use cloud technology to better connect with customers, partners and potential customers.
What industry is CRM?
CRM is widely used in the hospitality sector, mainly in hotels. With the help of effective CRM solutions hotels are able to maintain databases of their guests and potential guests in an organized and accessible way.
Is Salesforce a retail industry?
Retail CRM from Salesforce. Salesforce Retail CRM helps sellers identify customer needs and preferences so you can respond at the right time, in the right place, and with the right message. Here is how Salesforce retail management software works: Start with clean data, intelligent profiling, and segmentation.
Is Salesforce a technology or tool?
Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.
Is Salesforce a CRM?
Salesforce Is the World’s #1 CRM Today, over 100,000 of the world’s most innovative companies—large, medium, and small—use Salesforce to close bigger deals, faster. Using Salesforce is as easy as clicking a button, which means better adoption rates, and more effective collaboration, mobilization, and revenue growth.
Why CRM is an information industry?
CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.
How large is the CRM industry?
The CRM market size was valued at $41.93 billion in 2019, and is projected to reach $96.39 billion by 2027, growing at a CAGR of 11.1% from 2020 to 2027. Customer Relationship Management is an approach which helps organizations to improve existing customer relationships and for engaging new customers rapidly.
Does Deloitte Use CRM?
Commercial CRM Deloitte can help you create and implement customer relationship management (CRM) technology solutions that address these challenges. Our CRM commercial services include: CRM strategy & operations.
Is Salesforce a ecommerce?
Salesforce’s leading B2C ecommerce solution maximizes conversions across all digital channels — online, mobile, social, and more. Our digital commerce platform simplifies the way brands create, launch, and maintain multiple sites by using a single system to manage all customer engagement channels.
What is Salesforce in retail marketing?
Salesforce marketing cloud for the retail industry is a customer relationship management (CRM) system that allows them to manage and expand client relationships and promotions.
Do retail companies use Salesforce?
One of the most widely used software systems in the retail industry is Salesforce.
What is Salesforce CRM?
What is Salesforce? Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world’s #1 customer relationship management (CRM) platform.
How to contact Salesforce?
Contact a salesforce.com Support or Sales Representative. Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action.
Consumer Goods
Know your customer, personalize using AI, and engage across every interaction.
Media
Know your customer, personalize using AI, and engage across every interaction.
Higher Education
Know your customer, personalize using AI, and engage across every interaction.
How much revenue does Salesforce have in 2019?
For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.
When did Salesforce buy Slack?
On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.
Why did Salesforce reject donations?
The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”
What are the tabs in Salesforce?
Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts,” “Reports,” and “Accounts.” Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
What is Lightning Platform?
Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.
Is Salesforce a tax avoidance company?
Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who “paid an effective federal tax rate of 0% or less” in 2018, as a result of the Tax Cuts and Jobs Act of 2017.
Does Salesforce use Solaris?
The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.
What is Salesforce Industry?
Salesforce Industries, formerly Vlocity, is a leading provider of industry -specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and public sector organizations.
What is OmniStudio?
After acquisition by Salesforce, the Vlocity Digital Interaction Platform was renamed to OmniStudio. The tools that are part of the OmniStudio suite were also renamed.
Give your retail customers a rewarding experience to check out
Strengthen partner channels and amplify brand affinity by aligning your entire enterprise around the customer experience. Create lasting loyalty by meeting customers where they are with personalized rewards, benefits, and experiences they can redeem online or in-store.
Stock up on customer loyalty with a program designed for consumer goods
Keep pace with the changing demands of both consumers and channel partners through meaningful engagements. Elevate the consumer experience, drive consistency in demand patterns, and raise awareness and adoption of select products with a loyalty program unique to consumer goods brands.
Drive manufacturing partner loyalty with incentives that scale
Help motivate channel partners, retailers, and distributor networks to achieve success. Give members a chance to earn behavioral rewards and business volume incentives through a connected loyalty ecosystem. Compete for mindshare and shelf space with tiered rewards programs that can improve their bottom line — and yours.
Send travelers on inspiring and rewarding customer journeys
Strengthen existing customer relationships and establish long-lasting bonds with new customers by taking an innovative approach to rewards. Build trust and transparency with travelers by expanding program benefits and connecting loyalty to their entire travel experience — from the moment they book to the moment they arrive back home.
Put better rewards in the cards for financial services customers
Build a stronger relationship with customers by offering loyalty and rewards solutions that provide value they can recognize and rewards they’ll actually use. Focus on the achievement of financial goals and you’ll earn the trust of customers who are looking for motivation and guidance as well as rewards for their effort.
Create a loyalty program that really speaks to your subscribers
With Loyalty Management, you can deliver personalized engagement across services — helping you improve customer retention and differentiate your offering. Develop programs that resonate with existing customers and new subscribers so you gain brand loyalty and wallet share.
Deliver some good news to your customers every day
Compete for increased customer lifetime value (CLV) with rewards for frequent engagement and specific behaviors. In a highly competitive ecosystem, reduce churn and build brand affinity with a loyalty program that gives you a distinct advantage. Personalize rewards with Loyalty Management and keep customers coming back.
Lets quickly jump into the quick grasp of intro
Salesforce began in a one-bedroom apartment next to Marc Benioff’s residence, atop Telegraph Hill, San Francisco, in March 1999 by former Oracle Sales Executive Marc Benioff (Man behind the idea of Salesforce). Parker Harris, Frank Dominguez, Dave Moellenhoff, and Marc Benioff started working in this teeny-tiny office.
Digital Transformation-Achieve Success at a fast pace
The process through which any organization modernizes itself to include new digital technologies in all business areas. Digital change occurs much more quickly than it does now. As businesses compete for consumer loyalty in these unusual times, digital projects planned for years must be completed in weeks or months.
How many employees does Salesforce have?
Salesforce has 56,606 employees worldwide. The majority of employees ( 58%) are based in the United States, while the remaining 42% are spread across a further 27 countries. Salesforce added 7,606 new employees over the past year alone, a 15.52% year over year increase.
What is Salesforce’s market share?
Salesforce market share. Salesforce is the largest single player in the CRM applications market. It holds a 19.8% market share. The company’s 4 largest competitors (Oracle, SAP, Adobe and Microsoft) have a combined market share of 17.8%. Here’s a table showing the Salesforce share of the CRM market since 2017:
How much is Salesforce revenue in 2021?
Since then, Salesforce has consistently grown revenue each year. Today, in 2021, annual revenue stands at $21.25 billion. A 221.3x increase since 2004. Read on for the latest Salesforce statistics for 2021. First, here’s a quick overview of the stats you’re about to read: Key Salesforce Stats. Salesforce annual revenue.
Overview
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development.
History
The company was founded in 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company. Initial funding for the company came from Larry Ellison and Halsey Minor.
In 2003, Salesforce held its first annual Dreamforce conference in San Francisco. In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbo…
Services
Salesforce’s products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud and Platform. Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.
Salesforce’s main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training c…
Operations
Salesforce is headquartered in San Francisco in the Salesforce Tower. Salesforce has international offices in Hong Kong, Israel, and Sydney.
Standard & Poor’s added Salesforce to the S&P 500 Index in September 2008.
According to Marc Benioff, Salesforce corporate culture is based on the concept of Ohana.
Acquisitions
Salesforce has acquired many companies throughout its history.
In 2006, Salesforce acquired Sendia, a mobile web service firm, for $15 million and Kieden, an online advertising company. In 2007, Koral, a content management service, was acquired. In 2008, Salesforce acquired Instranet for $31.5 million. In 2010, Salesforce acquired multiple companies, including Jigs…
Criticisms
In November 2007 a phishing attack compromised contact information on a number of Salesforce customers. Some customers then received phishing emails that appeared to be invoices from Salesforce. Salesforce has stated that “a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database.”
In 2017 at DEF CON, two security engineers were let go after giving a presentation on an internal …
Salesforce Ventures
In 2009, Salesforce began investing in startups. These investments became Salesforce Ventures, headed by John Somorjai In September 2014, SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.
In August 2018, Salesforce Ventures reported investments totaling over $1 billion in 275 compa…
See also
• Salesforce Tower
• Salesforce Tower Indianapolis
• Salesforce Marketing Cloud
• SalesforceIQ