If you want to move your content from Classic to Lightning Knowledge, use the Lightning Knowledge Migration Tool. Support Articles in Multiple Languages With multiple languages for Salesforce Knowledge, you can lower support costs by translating articles into the languages your audience prefers.
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Required Editions and User Permissions.
| User Permissions Needed | |
|---|---|
| To set up multiple languages for Salesforce Knowledge: | Customize Application AND Manage Salesforce Knowledge |
Table of Contents
How to use knowledge search in Salesforce lightning experience?
Use Salesforce Knowledge Search Articles and External Sources on the Knowledge Tab Assign Skills to Agents Transfer Files During a Chat Create a Macro Customize Your Chat Branding with Salesforce Sites Add Logic to Macros in Lightning Experience Set Up Master Article and Translation Side-By-Side View
How to support multiple languages in Lightning Community pages?
It seems that the “correct” way to support multiple languages in community pages for guest (unauthenticated) users is to add the language selector to the page. However, this doesn’t seem to have an analogue in Lightning.
What languages are available in Salesforce?
Languages that fall in this category include English, German, French, Chinese (Simplified & Traditional), Japanese and others. End-User Languages : For “End-User Languages”, Salesforce provides translated labels for all standard objects and pages, except administrative pages, Setup, and Help.
What is a Salesforce knowledge base?
Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.
Does Salesforce support multiple languages?
Salesforce offers three levels of language support: fully supported languages, end-user languages, and platform-only languages. For fully supported languages, Salesforce features and user interface (UI) text appear in the chosen language.
How does Salesforce implement multi language?
To enable multilingual solutions:From Setup, enter Solution Settings in the Quick Find box, then select Solution Settings.Click Edit.Select Enable Multilingual Solutions . … Click Save.More items…
How many languages does Salesforce support?
Salesforce CPQ supports English, Spanish (Mexican), French, German, Japanese, and Brazilian Portuguese. You can change the Salesforce language by editing company settings, but Salesforce CPQ-specific values are translated only for the six CPQ languages.
How do I change the language on Salesforce lightning?
In Lightning Experience: Your Avatar | Settings | Language & Time Zone….Select your preferred language from the Language dropdown.You may also want to modify your Locale setting to control the formatting of numbers, dates, and phone numbers.Click Save.
What language does Salesforce Lightning use?
Lightning web components are custom HTML elements built using HTML and modern JavaScript.
What is multilingual solution in Salesforce?
The multilingual solutions feature helps you translate solutions and solution categories into the languages supported by Salesforce so that customers and support reps can find answers to inquiries in the language with which they are most comfortable.
What is platform only languages Salesforce?
Platform-only languages are available in all places where you can select a language in the application. However, when you select a platform-only language, all standard Salesforce labels default to English or, in select cases, to an end-user or fully supported language.
In which language Salesforce is built?
The Salesforce application and the force.com platform are predominantly written in Java, and some specific areas are written in other languages. Apex is only used to build applications and custom functionality on the platform, and is not the language for the core application and platform development.
What language does Salesforce apps use?
ApexFor server-side development, Salesforce app developers use Apex, a strongly typed object-oriented programming language with syntax similar to Java. Apex code is stored in the format of classes and triggers. Salesforce also has its own data management language SOQL, which is similar to SQL.
Is Apex a programming language?
Apex is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on the Lightning platform server in conjunction with calls to the Lightning Platform API.
How do I enable language in Salesforce?
Required Editions and User Permissions From Setup, in the Quick Find box, enter Translation Language Settings , and then select Translation Language Settings. To activate a new language, click Add. Or to change an existing supported language, click Edit. If adding a language, choose a language.
How does translation workbench work in Salesforce?
Translation Workbench allows you to specify languages for translation, assign translators, and manage your translations through the workbench or bulk translation. Add languages for translation, assign translators for each language, and activate or deactivate a language’s translations.
How many versions of Salesforce Knowledge are there?
Every Salesforce Knowledge article can have several versions: one draft, one published, and several archived versions, and each ofthese versions can have multiple translations. Thus, the total number of article versions in an org can be much higher than the numberof articles. When scaling your org, pay attention to both the total number of article versions and edition-specific limits on articles.
What is sharing for Lightning Knowledge?
Sharing for Lightning Knowledge lets you take advantage of the features you already know, such as organization-wide defaults,access by owner role hierarchies, and criteria-based rules. When you make the switch to sharing for Lightning Knowledge, you canmanage article access based on fields within the article instead of data categories.
What is target in Salesforce?
The target corresponds to the link’s target attribute in the source HTML. This target determineshow links open in Salesforce Classic and outside Salesforce, like in your Salesforce and ExperienceCloud sites.
What is smart link?
Link between articles or embed links to articles in external websites and resources. With smart links,your users always get to the right version because the links are automatically updated based onthe article channel, version, and URL name.
Why is it important to have a robust knowledge base?
With a robust knowledge base, customersreceive service faster or even solve their own issues.
What is Lightning App Builder?
Use the Lightning App Builder to configure the default record page to match your users’ workflow. Your Lightning page consists ofarticle page layouts and the components you choose for your users.
Can agents share articles in Salesforce?
Agents can insert links to articles from a Salesforce Site or Experience Cloud sites into the case feed .In Lightning Experience, your agents can share article URLs in email, social posts, and chat andmessaging conversations. In Salesforce Classic, your team can send article URLs in the email, social,and Experience Cloud publishers.