Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading Platform-as-a-Service (PaaS
Table of Contents
Platform as a service
Platform as a Service or Application Platform as a Service or platform-based service is a category of cloud computing services that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an app.
) and Software-as-a-Service (SaaS), multi-tenant community cloud infrastructure specifically for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs).
Is Salesforce the best cloud service?
With that, here are the tools you can use to build apps on Lightning Platform:
- Salesforce Environments. A secure and isolated development environment for developers and admins to test ideas, accelerate app development, and customize the platform. …
- Heroku. It lets you extend Salesforce by building engaging experiences through custom apps. …
- mySalesforce. …
- myEinstein. …
- Salesforce App Cloud. …
How to create a service cloud in Salesforce?
Your Challenge
- Create a case. …
- Create a Case Team Role where the Member Role Name = ‘IT Specialist’ and Case Access = ‘Read/Write’
- Create a predefined case team with the name ‘Specialists’.
- Add yourself to the Specialists case team with the role of ‘IT Specialist’.
- Add the Specialists case team to your newly created case.
What are Salesforce clouds?
The best features of Salesforce Service Cloud are as follows:
- Visual remote and live agent assistant
- Agent workspace
- Automated workflows
- Omnichannel customer routing and service
- Customer service management
- Case management
How is Salesforce related to cloud computing?
Salesforce.com applied cloud computing in several ways. One of these ways included the use of contemporary Saleforce.com web site that focused on cloud computing and grading of commodities into three basic forms of clouds, namely; custom clouds, sevice cloud and sales cloud.
What is FedRAMP Salesforce?
The Federal Risk and Authorization Management Program (FedRAMP) is a U.S. Federal government program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.
Is Salesforce used in government?
The US federal government is made up of hundreds of different agencies that all have their own unique business requirements. Salesforce is valuable to the federal government because of its infinite customization capabilities that make it a viable option for virtually any project imaginable.
What is Salesforce GovCloud plus?
Government Cloud Plus runs on AWS GovCloud (US), enabling enhanced security and compliance controls that allow customers to use Salesforce for the most sensitive, unclassified data.
Is Salesforce a marketing cloud FedRAMP?
Salesforce Government Cloud maintains a FedRAMP Moderate Agency Authority to Operate (ATO), along with Department of Defense (DoD) impact level (IL) 2 and 4 Provisional Authorizations (PAs), which are based on DISA’s Cloud Computing Security Requirements Guide (SRG).
Does the DoD use Salesforce?
And, because even the most powerful tool needs to remain compliant with government software standards, the DoD approved software list now includes Salesforce Government Cloud.
Who are Salesforce competitors?
Competitors and Alternatives to SalesforceMicrosoft.Oracle.SAP.SugarCRM.Zoho.Sage.Zendesk.CRMNEXT.
What is FedRAMP high?
FedRAMP high impact level is the standard for security necessary to protect some of the federal government’s most sensitive, unclassified data in cloud computing environments.
What is the FedRAMP jab?
The JAB is the primary governing body for FedRAMP and includes the Department of Defense (DoD), Department of Homeland Security (DHS), and General Services Administration (GSA). The JAB selects approximately 12 cloud products a year to work with for a JAB Provisional Authority to Operate (P-ATO).
What is Customer 360 Salesforce?
Customer 360 is the breadth of Salesforce technology — one integrated CRM platform to bring your company and customers together — from anywhere. Customer 360 unites your marketing, sales, commerce, service, and IT departments with shared, easy-to-understand data on one integrated CRM platform.
Is Salesforce ITAR compliant?
As with other CRMs, Salesforce is not ITAR-compliant right out of the box. The platform can be made ITAR-compliant for those who request it though. Depending on your unique use case, you may need to purchase additional services, such as Salesforce Government Cloud, to maintain ITAR compliance standards.
Who uses Salesforce CRM?
Companies using Salesforce CRM for CRM include: Walmart Inc., a United States based Retail organisation with 2300000 employees and revenues of $572.75 billion, UnitedHealth Group Incorporated, a United States based Healthcare organisation with 350000 employees and revenues of $285.27 billion, McKesson Corporation, a …
What is customer 360 Salesforce?
Customer 360 is the breadth of Salesforce technology — one integrated CRM platform to bring your company and customers together — from anywhere. Customer 360 unites your marketing, sales, commerce, service, and IT departments with shared, easy-to-understand data on one integrated CRM platform.
What are customer relationship management systems?
Customer Relationship Management (CRM) is a strategy that companies use to manage interactions with customers and potential customers. CRM helps organisations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.
Transform how you meet your mission with digital-first solutions
Elevate the customer experience and focus on your mission with quick-to-deploy and intuitive digital solutions.
Get a 360-degree view of your customers
Integrate data from multiple systems to gain a deeper understanding of constituents and their needs.
Implement solutions faster with pre-built applications
Use applications designed to address the specific needs of the public sector to launch in days — not months or years.
Modernize government IT in the cloud
Empower employees with a flexible platform that provides digital, mobile, omnichannel, AI, and analytics capabilities.
Meet the unique requirements of government
Extend the platform to support mission-critical processes and government services through a robust partner ecosystem.
Public Sector Solutions for Grants Management
Learn how government agencies can now turn to the cloud to optimize loans, grants, and financial assistance programs.
Get industry-specific apps built on a secure and compliant platform
Meet agency demands and customer expectations with Government Cloud Plus. Leverage secure solutions built from our industry-leading platform and designed for U.S. federal, state, and local government customers, U.S. government contractors, and federally funded research and development centers (FFRDCs).
Get a secure, scalable platform with apps and services designed to fit your mission
Rapidly transform the way you deliver government services. Salesforce Customer 360 provides capabilities, solutions, and products that flex to meet every need.
From hire to retire, streamline the employee experience
Digitize personnel forms, streamline employee service requests, and put resources at employees’ fingertips — all within a scalable, secure, and unified workspace.
Get trusted solutions with proven success in organizations throughout the public sector
Launch a new program or reach your transformation goals faster with expert help every step of the way.
Partnering with Salesforce has helped public sector agencies around the world to modernize and innovate
From regulatory oversight, social services, contact centers, emergency response, and much more, our secure and compliant platform increases the effectiveness of organizations in any sector — all without disrupting the mission.
What is Salesforce platform?
Salesforce platform is designed to be secure and help government contractors make the most of their impact. Whether you need to offer top-notch service and support or create willing strategic opportunities, the platform has got you covered. With this platform, you can deliver greater value faster.
What are the benefits of Salesforce?
The main benefits of Salesforce Government Cloud are its ease of use, security and fast speed, FedRAMP-approved solutions, capabilities that help organizations deliver great value, and its customization functionalities. Here are more details:
How many customers have benefited from multitenant cloud?
Get set up quickly with no hardware or software to install or code to write. More than 150,000 customers have benefited from our multitenant cloud, agile day-one deployment, and scalability.
What is digital service delivery?
Digital Service Delivery is the ability to manage the lifecycle of a digital transaction from an online self-service transaction- such as an application or complaint, or social media interaction, through to the internal assignment, assessment, and reporting of the case. When combined with integration middleware, this pattern also facilitates the Gartner “pace layered” approach where Salesforce is the nimble engagement layer on top of a legacy system of record.
Can departments and agencies use Salesforce?
Now departments and agencies of all sizes can overcome the “digital dilemma” with Salesforce Government Cloud. That’s the gap between where you want to expend resources – on continually innovating and improving processes – and where you’re compelled to – on costly maintenance and propping up legacy IT systems. Empower your team with capabilities that allow you to deliver outcomes that exceed key success criteria in an innovative, open, fast, easy, and trusted manner.
What is Salesforce security?
Security and compliance on the Salesforce Platform allows CISOs and security experts to demonstrate the value of a secure platform without impeding performance or speed. With a shared responsibility model, government organizations can focus on mission execution rather than data center and server maintenance.
What is capture government contracts?
Capture Government Contracts: Take the difficulties out of managing government contracts with a CRM software.
