What is salesforce for outlook


Salesforce for Outlook, an application that you install, automatically syncs contacts, events, and tasks between Outlook and Salesforce. And most importantly, you can see Salesforce contacts and leads related to your Outlook emails.


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How to connect Salesforce with Outlook?

Importance of integrating Salesforce with Outlook

  • It will help to save time of Sales reps in entering data and switching between the two applications
  • Help to eliminate efforts on redundant data entry into two applications
  • Help Sales teams in tracking email conversations relevant to Salesforce records
  • Help to design meaningful email templates for prospects and customers

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How to integrate Salesforce with Outlook?

Steps to Set up Salesforce Outlook Integration

  1. Selecting Outlook in Salesforce. Go to your Salesforce and log in. …
  2. Configuring Outlook. Step A: Now, in the Fast Find Box, type Outlook again and select Outlook Configuration. …
  3. Configuring Salesforce. Switch to Salesforce Classic now. …
  4. Salesforce Outlook Integration. …

Does Salesforce integrate with Outlook?

Salesforce for Outlook. The integration with Outlook is not only about emails. You can synchronize Salesforce CRM with your Microsoft Outlook to: Automatically sync Contacts, Events, and Tasks between Salesforce and Outlook. Manually add Outlook emails to Contact, Accounts (Organizations), Opportunities (Donations), and Lead object.

How to add Salesforce button to Outlook?

  • Open Outlook and click “New Email”.
  • Right-click on the “Clipboard” ribbon (the menu area near the top that contains “Paste”, “Cut”, “Copy”, etc), click “Customize the Ribbon”.
  • On the right-hand side, under the “New Mail Message” section, click the current “Salesforce” group (if one exists) and click “Remove”.
  • Highlight the “New Mail Message” section.

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How do I use Salesforce with Outlook?

Steps to Integrate Outlook and SalesforceOpen your Salesforce Org.Click on Setup.Search Outlook in quick find box and Select Outlook Integration and Sync. … Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.Click on Edit button.More items…•

What does the Salesforce for Outlook Add-in do?

The new Lightning for Outlook add-in is designed to help reduce this pain by giving you the ability to search, view and update all Salesforce CRM entries associated with your email contacts right from Outlook, increasing productivity and helping you save time, so you can focus on the selling.

Is Salesforce for Outlook going away?

Salesforce for Outlook is retiring in June 2023. We recommend that as a long-term plan, Salesforce administrators move users to our next-generation replacement products, Outlook Integration and Einstein Activity Capture.

What is the difference between Salesforce for Outlook and Outlook integration?

The Outlook integration lets users work with Salesforce records and certain Salesforce features while in their Outlook email or calendar. This integration is meant to replace the Salesforce for Outlook side panel and even offers more features that Salesforce for Outlook does not.

Which of the following are benefits of syncing Microsoft Outlook with Salesforce?

When you integrate Salesforce with Outlook, you eliminate redundant processes that waste time and keep your team from focusing on sales and customer service. As an added benefit, you’ll also prevent data-entry errors that can occur when sales reps have to type the same data in multiple places.

What is email to Salesforce?

Email to Salesforce lets you track your sales-related emails in Salesforce. Relate emails that you send with external email applications to leads, contacts, opportunities, and other specific Salesforce records.

How does Salesforce to Salesforce work?

Salesforce to Salesforce is a feature that allows you to share data with another salesforce.com Organization. It is multitenant platform where every customer will have their own environment in a shared platform. It is used to share records between two partner or organizations in salesforce.

Is Salesforce inbox being retired?

In March 2021, we are planning to retire the legacy versions of the Inbox add-in for Outlook and Chrome extension for Gmail. Since your organization may use this older version, we wanted to let you know to move to the new version.

Is Lightning an Outlook retirement?

But between June 2021 and June 2023, Salesforce for Outlook is retiring in a phased approach. Learn about retirement details and your options for integrating Microsoft Outlook with Salesforce after retirement. Salesforce for Outlook no longer connects for some customers working from Lightning Experience.

How do I install Salesforce for Outlook 365?

Installing the Salesforce Outlook Add-in (Mac)Find Salesforce in the add-in in the list and check the box in the Turn On column.Wait about 15 to 20 seconds and then open Microsoft Outlook.The Salesforce add-in should appear on your Outlook ribbon.

How do I sync Salesforce with lightning with Outlook?

2:054:04How To Integrate Salesforce With Outlook In 2021 – YouTubeYouTubeStart of suggested clipEnd of suggested clipLet’s now discuss the process of salesforce. And outlook integration. Open your salesforce org clickMoreLet’s now discuss the process of salesforce. And outlook integration. Open your salesforce org click on and select setup in the quick find box enter outlook and then proceed to select outlook

What is lightning sync in Salesforce?

Lightning Sync is designed to sync contacts and events simply and securely between Salesforce and your Microsoft or Google email service. Learn about how that design impacts how data flow between systems and the configurations requirements you must meet to setup the product.

How to install Salesforce on Outlook?

Click on beside Setup your User Name and Select My Settings. Search Outlook in quick find box and Select Salesforce for Outlook. Now Scroll down bottom of the page and Download Salesforce for Outlook using Download (Version) button. If Microsoft Outlook is Open, Close It. Now Install setup file on your computer.

How to sync Salesforce email with Outlook?

STEP 1. Open your Salesforce Org. Click on Setup. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps. Click on Edit button.

What is Outlook email?

Microsoft outlook, or simply Outlook, is a personal information manager from Microsoft, that allows users to send and receive email on their computer . It provides many functionalities to manage various types of personal data like calendar appointments and similar entries, tasks, contacts, notes, and events.

Is Salesforce integration with Outlook?

In the competitive time of businesses, sales representatives of any company spend their 50% of effort and time on minimal task like maintaining data, transferring data, data entry, in two different places and coming back to Salesforce for managing emails and inbox to gather and access all the respective information about leads, prospects, and opportunities. To increase productivity of Sales representatives, Salesforce integration with Outlook is the best solution for managing the sales more effectively.

Why is Salesforce and Outlook integrated?

By combining Outlook and Salesforce, it becomes possible to waste less time duplicating info and shifting between systems. Furthermore, it helps sales departments access and track significant Outlook emails and pertinent Salesforce records. And all this is about concentrating on the key aspects: sales and clients!

What is Salesforce suggestion?

The suggestion of the new data or auto supplementation of it to Salesforce.

What is Outlook integration?

Outlook Integration. It is vital for those who plan to interact with Salesforce via MS or Google apps. This product allows controlling sales efficiently without permanent shifting between systems.

What is Salesforce auto mode?

Let’s register messages and meetings in auto mode. It links to Gmail or Office 365, synchronizing everything to Salesforce. When messages and events are delivered or received, this tool adds them to Salesforce – no handheld I/O required.

What is Lightning Sync?

Lightning Sync for MS Exchange. Sync emails and meetings without setting or handling software.

What is a BCC in Salesforce?

This is a module in Salesforce that lets you observe all your conversations in Salesforce. You may keep these messages in Salesforce despite the app you use. How does it work? Upon activation, a unique address is generated for each customer. All you must do is enter it during the message submission process in the Bcc line.

What is the difference between ergonized and focus?

Focus on priority current tasks, while Ergonized is focused on your success.

What is Salesforce email composer?

Salesforce Email Composer allows you to quickly email your critical contacts, from anywhere. Email templates are easily accessible. Reps can create their own templates on the fly. Track the full email trail in your deal timeline.

Why is email important?

Email is a powerful tool when it comes to nurturing leads and turning subscribers into paying customers.

Does Outlook CRM work with Gmail?

Every business relies on email to connect with customers. Outlook CRM and Gmail integrations give you a complete view of your customers . Sync emails instantly to Salesforce, keeping your entire team up to date.

Is Salesforce email tracking easier?

Streamlining your sales process has never been easier with Salesforce email tracking. See why email tracking can help you close more details and increase profits:

What is Salesforce for Outlook?

Salesforce for Outlook is a Salesforce-native application that creates a simple data connector between Salesforce and Microsoft Outlook email, calendar, tasks, and contacts. The integration automatically updates Salesforce with customer data captured in Outlook, and makes that data available to streamline internal communication, enhance customer relationships, and close transactions.

When did Salesforce retire?

This step marked the beginning of Salesforce’s phased retirement of the Salesforce for Outlook application. June of 2020 marked the next step in this phased retirement process, as Salesforce retired the Salesforce for Outlook Action Menu, which let users create new Salesforce for Outlook records from the Salesforce for Outlook side panel. Since that date, users no longer had access to the “New Records” button, eliminating their ability to create Salesforce records from Outlook through the Salesforce for Outlook application.

Is Salesforce aging out?

In the simplest possible terms, Salesforce for Outlook is aging out. Salesforce for Outlook was initially developed to connect Salesforce Classic and pre Internet Explorer 11 (IE11) versions of Outlook. With the advent of IE11, however, which communicates via APEX calls, Salesforce for Outlook – which naturally doesn’t – was made reliant on …

Is Salesforce still supporting Outlook?

So, Salesforce is phasing out its support of Salesforce for Outlook now, in preparation for its retirement in June of 2023.

Is Einstein Activity Capture available in Salesforce?

With Salesforce for Outlook on its way out, Salesforce is promoting Einstein Activity Capture as the heir apparent. To bridge the gap between Salesforce and Outlook emails, calendar events, tasks and contacts, Einstein Activity Capture adds new Outlook data to corresponding records in Salesforce, thus eliminating the need for your organization’s team members to manually enter customer information in both platforms. Captured messages and events are then visible in the Salesforce Activity Timeline, where they provide key customer context for the entire team.

Is Zapier a good alternative to Salesforce?

While its capabilities are somewhat limited, Zapier provides small businesses and startups with an economical alternative to Salesforce for Outlook.

Does Cirrus sync with Salesforce?

Once implemented in your organization, Cirrus Insights automatically syncs Outlook emails and calendar appointments to Salesforce, tracks email opens, and sets follow-up reminders. Cirrus can also create and update Salesforce records like leads, contacts, and opportunities – and can be used to schedule sales calls.

Why is Salesforce installed in Outlook?

Installing Salesforce for Outlook will help salespeople access and manage Outlook data and Salesforce records in one single place. This makes it easier for them to create target email communications to prospects, which eventually drives more leads and sales. With Revenue Grid, companies can quickly connect Salesforce with Outlook and avoid all the hassles when using Salesforce for Outlook application.

Why integrate Salesforce with Outlook?

For example, using Outlook, salespeople can send emails to communicate with potential clients, store client data, and make appointments.

How to install Salesforce on Google Chrome?

To install Salesforce for Gmail, all you need to do is add the Revenue Grid for Salesforce Extension to your Google Chrome. Sign in to Gmail and grant Revenue Grid permission to work with your Gmail and Google Calendar data. Then, authorize the Revenue Grid Chrome Extension to access your Salesforce data.

How to sync Salesforce with Office 365?

Then, open the Sidebar in Microsoft Outlook and log in to the Revenue Grid for Salesforce add-in. Follow the instructions as stated to connect Salesforce with Office 365 and choose which data you want to sync.

When will Salesforce stop serving Outlook?

Salesforce for Outlook hasn’t supported new users since Winter 2019. The application will stop serving existing users starting in June 2021 and ending with full retirement in June 2023.

Does Salesforce sync with Outlook?

Another worthy note is that Salesforce Outlook Integration doesn’t sync some types of data, for example, opportunities, calls, and meetings. That means you still have to switch between Salesforce and Outlook to get that information.

Does Salesforce require Outlook 2013?

Even though Salesforce encourages users to switch to Lighting for Outlook (also called Salesforce Outlook Integration) after the application retires, Lighting for Outlook requires at least Outlook 2013 for Windows.

What is Salesforce for Outlook?

Salesforce for Outlook is an app that automatically syncs contacts, events, and tasks between Outlook and Salesforce. It gives you the ability to see Salesforce contacts and leads related to your Outlook emails. Basically, this app gives you the visibility to see relevant Salesforce data when you’re are looking at email in your Outlook.

When will Salesforce retire?

Salesforce has announced that Salesforce for Outlook will retire in December 2020 when Lightning Experience ends extended support for Microsoft Internet Explorer 11. Lucky for you, Salesforce has been at work creating the next generation of Microsoft integration products, which include the Outlook integration and Einstein Activity Capture.

How to see who logged in to Salesforce?

If you are a Salesforce admin in your organization you can refer to the Salesforce for Outlook login history report to see who has logged in during the last 6 months. You can also check the Outlook configuration assignments to see a comprehensive list of users that are assigned to sync, access the side panel and more in Salesforce for Outlook.

Is Salesforce for Outlook maintenance only?

As of Winter 2019, Salesforce for Outlook entered a maintenance-only phase that prevented new users from using Salesforce for Outlook. When Lightning Experience ends extended support for Microsoft Internet Explorer 11, Salesforce for Outlook can no longer function.

Does Salesforce work with Outlook?

This integration contains a lot of similar features as Salesforce for Outlook. The Outlook integration lets users work with Salesforce records and certain Salesforce features while in their Outlook email or calendar. This integration is meant to replace the Salesforce for Outlook side panel and even offers more features that Salesforce for Outlook does not.

When will Salesforce retire?

After the full product retirement in 2023, admins and users no longer have access to Salesforce for Outlook features or the settings and user assignments saved in Outlook configurations. There is no impact to a customer’s existing contact, event, task, or email data as a result of the retirement.

What happens to Salesforce after 2023?

After the 2023 retirement, admins and users will lose access to their Outlook configurations. Outlook configurations are the admin- or user-configured collection of Salesforce for Outlook settings that determine how users sync, which users sync, which features users have access to, and some additional product settings. For a reminder about what details are retained in Outlook Configurations, see Create Salesforce for Outlook Configurations. Even if customers opt not to migrate to a replacement product before Salesforce for Outlook retirement, we recommend retaining the details saved in Outlook configurations in case customers want to enable consistent Microsoft Integration functionality later.

What is an unresolved item in Salesforce?

Unresolved Items no longer lists unmatched syncing or associated items resulting from Salesforce for Outlook. Unresolved Items remain available for other products, like Einstein Activity Capture Lightning Sync, and Email to Salesforce.

Can you edit Outlook configurations in Salesforce?

The Outlook Configurations page won’t be accessible from Salesforce Setup, so admins can’t access, create, or edit Outlook configurations.

Can you sync Salesforce with Outlook?

Contacts, events, or tasks no longer sync between Salesforce and Microsoft Outlook. From the Salesforce for Outlook side panel, users won’t be able to connect to Salesforce, nor can they use any of the features there.

Can Salesforce users lose Outlook?

Admins and users lose access to Outlook configurations only. All other Salesforce and Microsoft Outlook data remains unaffected.

Can you create Salesforce records in Outlook?

Starting in Summer ’21, Salesforce for Outlook users can no longer create Salesforce records from Outlook using the side panel action menu. After the action menu is retired, the new records button () will no longer be available in the side panel, and reps can no longer create Salesforce records from Outlook using Salesforce for Outlook.


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