Experience Cloud may be viewed as a development of Community Cloud. As a result, the Community Cloud software platform has been renamed Experience Cloud to reflect its immense potential and capability in developing unique Salesforce digital experiences that meet the demands of consumers.
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What is Salesforce Experience Cloud?
Dig deep into areas such as adoption and engagement, most popular groups, users, and topics. Salesforce’s digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast.
What sets Salesforce community cloud apart from other community programs?
Simply put, a community is a place where a group of people with the same interest or goals can connect and collaborate. There are many different offerings out there providing solutions similar to Community Cloud. So, what sets Salesforce Community Cloud apart from these other community programs? The answer – Integration.
Is there a difference between community cloud and Experience Cloud?
The biggest question on everyone’s mind: is there a difference between Community Cloud and Experience Cloud, or are they the same? According to Salesforce, the name change was simply a result of the name “community” not accurately reflecting the capability of the connected digital experiences you can create with this cloud solution.
What do you need to know about Salesforce?
Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more. Salesforce’s digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast.
What is Experience Cloud Salesforce?
Experience Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other — and the data and records they need to get work done.
What is the new name of Community Cloud?
Experience CloudTo better reflect the many types of connected digital experiences you can create—including portals, websites, help centers, forums, and mobile apps—Community Cloud is now called Experience Cloud.
What is Salesforce Cloud community?
Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization’s employees, partners and customers.
What are the different types of communities in Salesforce?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce:Customer communities.Employee communities.Partner communities.
What is Salesforce digital experience platform?
Salesforce’s digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.
What is Community Cloud example?
It is owned, managed, and operated by one or more organizations in the community, a third party, or a combination of them. Example: Our government organization within India may share computing infrastructure in the cloud to manage data.
What are the features of a Salesforce community cloud?
Salesforce Community Cloud FeaturesBusiness Integration.Personalization.Customization.Branded Community.Mobile Optimization.Case Escalation.Knowledge Base and Q&A.E-commerce.More items…•
What is Salesforce employee community?
A Salesforce employee community allows employees to collaborate on tasks more efficiently. If a team member is weak in one area where another is strong, then they can discuss how to assign tasks according to strengths, all in one place!
How do I create a community cloud in Salesforce?
How to create communities in salesforce? To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.
How many communities can you have in Salesforce?
While each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a *. force.com domain like businessname.force.com.
What is experience cloud?
What is Experience Cloud? It’s the ability for customers, partners, and employees to share information and help each other find answers. Here are the answers to the questions that we get most often. If you think of any others, please contact us. We’re always here to help.
Why migrate to Community Cloud?
Because Community Cloud is our next-generation portal, it offers all the functionality available in portals, plus many additional features. Community Cloud gives your business the power of a social platform.
Why are experience templates responsive?
Because Experience Templates are fully responsive, it’s easy to provide a rich experience that can be viewed on any mobile device. For employee communities, your workforce has full access to Salesforce.
Can you use Salesforce on a non-Salesforce portal?
Yes . Salesforce can help you successfully deploy an experience that is on a non-S alesforce portal, or even another experience platform. We can also connect you with Salesforce partners who can help make the process easier. CONNECT WITH ALL THE EXPERIENCE CLOUD FEATURES.
Business Integration
Infuse digital experiences with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Personalization
Experience Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.
Customization and Branding
Customize Experience Cloud to reflect your brand and extend your digital experiences. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Mobile
Collaborate anywhere, from any device. Access digital experiences through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Lightning Bolt
Quickly and easily create next-generation experiences and portals that seamlessly integrate with Salesforce.
Topics
Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users can follow updated topics on relevant conversations.
Chatter Collaboration
Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas.
