How to check email logs in salesforce


How to Get the Email Logs in Salesforce
  1. From Setup, enter Email Log Files in the Quick Find box, then select Email Log Files.
  2. Click Request an Email Log.
  3. Email Logs.
  4. Email Log Request.
  5. Log Data Options.
  6. Fill all the details and click “Submit Request” button.
  7. You can download it from your email.
Nov 12, 2018

How do I log into Salesforce?

How do I access Salesforce for the first time?

  • Check your email for your login information.
  • Click the link provided in the email. The link logs you in to the site automatically.
  • The site prompts you to set a password and choose a security question and answer to verify your identity in case you forget your password.

How are emails logged to Salesforce?

How To Run And Check Email Logs

  1. Click on Request an Email Log.
  2. In Email Log Request screen, enter the relevant details e.g Start and End date and the time of the time span you want the Email Log to cover.
  3. You can enter an email address in the Notification Recipients field for an email notification to be sent when the Email Log run has completed.

More items…

How to log into Salesforce?

To log in to your production Salesforce site:

  • Start the app by tapping the Salesforce icon on your home screen. You see the login page.
  • Enter your username and password.
  • Tap Log In .

How can I log Inbound emails to Salesforce?

  • If it is checked and grayed out, you have Auto-log all emails. …
  • If it checked but not grayed out, you have A uto-log only outbound emails enabled
  • If it is unchecked, you have Manually log selected emails enabled

How do I check mail logs?

View your domain’s Mail Logs: Select Mail > Mail Logs. Enter your search criteria and select a time range from the drop-down menu. Click on Search. You can filter your Search Results with the Filter results by drop-down menu.

How do I log emails from activity in Salesforce?

Let’s add a new immediate action in the existing solo criteria node.Action Type: Create a New Record.Action Name: Log the Email to Activity History.Record Type: Email Message.Set Field Values: Status Picklist Sent. From Address String [email protected]. Case ID Reference [Case]. Id.

Does Salesforce have email tracking?

To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking. Once this is done, you’ll be able to track emails that have been sent from Gmail, Salesforce, Email Relay, and Office 365. With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records.

Where are emails logged in Salesforce?

When you log an outbound email, it’s logged to the selected Salesforce records as Sent. Outbound emails include emails logged from the Sent folder, the Log Email on Send option, or from the Reminder to Log pane.

Are emails activities in Salesforce?

When you use Email to Salesforce to save a message as an email activity, the default task type is specified by the Send Email Default setting. To change the default value, edit the Task Type picklist field.

How do I track an HTML email?

To track emails from the Contact’s page in Classic hover over the HTML Email Status link at the top of the page. To track emails from the Contact’s page in Lightning look for a “last opened” or “unopened” message under the Past Activities section on the right side of the page.

What is Einstein activity capture in Salesforce?

Einstein Activity Capture is a productivity-boosting tool that helps keep data between Salesforce and your email and calendar applications up to date. To keep data up to date between applications, Einstein Activity Capture focuses on three types of data—emails, events, and contacts.

What is HTML email status report Salesforce?

HTML Email Status Report can be used to track the activity of emails sent from the Salesforce Platform. Activity Tracking includes First Opened, Last Opened, Number of Times Opened fields. Resolution. Go to the Reports object. Click on the New Report button.

How many emails can you log in Salesforce?

Salesforce allows you to have a maximum of 3 email log requests at any particular time. Email logs are only available for messages that have been sent within the past 30 days before your request. Every email log can only span a maximum of 7 days.

How to get email logs in Outlook?

Step 1: From Setup, type Email Log Files in the Quick Find box and select “Email Log Files”. Step 2: Click “Request an Email Log”. Step 3: You have the option of filtering the email log to only include rows in which a particular domain name or email address appears in a field, like Recipient or Email ID header.

Why do companies use Salesforce?

Companies use Salesforce to perform activities like marketing to customers, tracking customer activities, and many others. When using Salesforce, you will send and receive emails regularly. Due to this, there is a need for a mechanism that can help you monitor your emails. Thanks to the Salesforce Email Logs feature, …

What is Salesforce CRM?

Salesforce is a customer relationship management (CRM) product that helps bring companies and customers together. It’s an integrated CRM platform that gives all your company departments a single, shared view of each customer. Before Salesforce, companies hosted their CRM solutions on their own server. Due to this, companies took a lot of time and cost to have their own CRM solutions. Even after setting up a CRM solution, it was not easy to use it. This changed after the introduction of Salesforce.

What is email log?

The logs created contain information on each email (e.g. date/time email sent, sender, recipient, etc). The Email Logs can be helpful if you are trying to check if emails have been sent, and if sent to particular email address. 1.

How to run email log?

To Run/Request an Email Log; 1. Click on Request an Email Log. 2. In Email Log Request screen, enter the relevant details e.g Start and End date and the time of the time span you want the Email Log to cover. 3.

How long can you monitor emails sent through Salesforce?

With email logs, you can easily monitor emails sent through Salesforce in the last 30 days. Logs contain information on each email, including the sender and recipient, date and time, delivery status, and any associated error codes. Email logs are in CSV format. This is a great tool for admins to Monitor Emails.

Can you filter email logs?

Optionally, you can filter an email log to only include rows where a specific domain name or email address appears in a field, such as a Recipient or Message ID Header. To enter more than one filter term, separate each value with a comma.

Debug Logs in Salesforce

Debug logs in Salesforce are the best source of information to uncover what is actually taking place on the platform. These are the best option to track back events that might have happened in the Org. Specifically, if we are doing root cause analysis for a particular problem, we can trace out the root cause from the debug logs.

Use cases of debug logs

Debug logs can be used by the developers for tracing any errors that might have occurred on the application. For example, the application is not stable or it is impacting the performance of the other components, or it might stop responding after a certain user input because exceptions are not defined.

Limitations of the Debug Log

Debug logs are undoubtedly helpful for monitoring the platform, but it has certain limitations as well.

Setting Up the debug logging

Debug logging can be activated for Apex classes & triggers and normal users. For this, trace flags need to be configured along with the debug levels, in the Developer Console. Each trace flag will contain the following:

Debug Log Details

Analyzing the debug log is an art, and might need prior experience as a developer or administrator. However, if you are aware of the components of the debug logs, at least you will be aware, where to look for what. The components of the debug log are mentioned below:


Leave a Comment