How sms magic for salesforce works


SMS-Magic is a managed package easily installed inside of Salesforce. When SMS-Magic is embedded into Salesforce a developer can leverage any Salesforce object and extend the function of texting to work with the parts of Salesforce they create. That means any new function your developers might create inside Salesforce can work with SMS-Magic.


What is Salesforce SMS-magic?

SMS-Magic is an established business-to-person messaging solution for high-touch, multichannel, and compliant customer engagement across your sales funnel at scale – with over 2500+ clients across 190 countries, including small, midsize, and enterprise accounts.

What is the best tool to send SMS with Salesforce?

SMSGlobal is a great tool to send SMS with, particularly using the Salesforce plugin. You can send bulk SMS campaigns and personalised messages using a variety of combination of actions and triggers, automating the process to make sending easier.

Why choose SMS-magic support?

“SMS-Magic support is great, the product is easy to use and well-integrated with our solution.” Resolve more cases faster and provide a better service experience with automated and conversational messaging. “We respond to 10 support messages to every support email – our customers love it.”

What are the features of Salesforce CRM?

With features like one-on-one conversations, bulk messaging, and lead qualification surveys, as well as an unlimited user license, you’ll be sure to see more engagement with your clients and prospects. SMS, MMS, WhatsApp, and voice messaging directly from Salesforce.


Can you SMS with Salesforce?

Customers can send text messages to your company, and agents can reply from the service console. Use short code phone numbers to send recurring messages and one-time alerts to your US and Canadian customers.

How do I use SMS in Salesforce?

Send SMS MessagesNavigate MobileConnect.Create keywords in MobileConnect.Import contacts into MobileConnect.Create an SMS message.Identify SMS campaign types.

What is SMS magic?

SMS-Magic Converse is a simple business messaging app, that lets you text right from inside your Salesforce CRM. You can empower your agents to do interactive messaging, automated messaging, and campaigns.

How do I set up SMS in Salesforce?

1:178:23How to setup SMS in Digital Engagement Salesforce Service …YouTubeStart of suggested clipEnd of suggested clipChannel so going back to setting up the digital engagement for salesforce go to the setup. From hereMoreChannel so going back to setting up the digital engagement for salesforce go to the setup. From here and search for the messaging. I’m already in my messaging. Section.

How do I receive SMS in Salesforce?

I can send the sms from my phone….How to install Twilio Package from Github to your EnvironmentGo to Owner as “twilio” and Repository as “twilio-salesforce”Click on Login to Salesforce and It will ask for permissions so click on “Allow”More items…•

How do I send bulk SMS in Salesforce?

In Salesforce, navigate to a Quick Send message record.In the Audience component, select the Bulk Send tab.Search for and select any list view. … Click the pencil icon.Optionally, customize the message. … Select Prepare Bulk Send. … To start the send, select Start on the Bulk Send component.

Who owns SMS magic?

Sandip MoreSandip More. Sandip More has over 16 years of experience in business and technology, working with a wide range of technology innovation. He has a passion for building products which solve core enterprise problems as easily adoptable solutions.

How does twilio integrate with Salesforce?

Steps to Set Up Twilio Salesforce IntegrationStep 1: Install Twilio Packages for Salesforce from AppExchange.Step 2: Connect Twillio Account with Salesforce.Step 3: Create New Messaging Service in Twilio Salesforce Integration.Step 4: Buy or Add Phone Numbers for your Messaging Service.More items…•

What is digital engagement Salesforce?

Salesforce Digital Engagement is a way to respond to messages via different channels including WhatsApp, SMS, Facebook Messenger, and Webchat. Digital Engagement is a must-have in today’s work from home world and ensures that service centres can support customers using their chosen communication method.

Does Salesforce have SMS marketing?

Significance of Salesforce Marketing Cloud Text Messaging Thus, by integrating an advanced texting app with Salesforce marketing cloud SMS setup, users can effortlessly head to effective Salesforce SMS marketing and obtain high investment returns.

How do I send Apex SMS from Salesforce?

Send a SMS Message from ApexPrerequisites. The developer will need proficiency in: … Object & Fields Information. There is a custom object in the SMSMagic Interact Managed package known as SMS History, and the corresponding API name is smagicinteract__smsMagic__c. … Send an SMS message from Apex code. … Troubleshooting.

How do I send messages from Salesforce Marketing Cloud?

To answer these questions and more, let’s dive into MobileConnect, the module that enables Marketing Cloud customers to send SMS….Long Codes vs. Short Codes.Long Codes (AKA international code)Short Codes (AKA local code)Send rate:1 SMS per secondUp to 100 SMS per second4 more rows•Jul 9, 2021

How many characters can you send on SMS magic?

You can send messages up to 700 characters with SMS-Magic. If you are sending long messages, corresponding credits will be deducted from your account. For example, if you are sending a message of 350 characters, three credits will be deducted. Long messages are broken into multiple parts and are concatenated after they are delivered at …

Can you reply to an outgoing SMS?

Yes, recipients can reply to the outgoing SMS. For the same, you will need to procure an Incoming number from us. You can view all the responses: Salesforce: You can view all the responses under SMS History object with direction value as IN.

Can you send a campaign on SMS?

Yes. You can start an SMS Campaign with the help of Run SMS Campaign button available on the Campaign Page layout. However, note that you can send messages to Leads and Contacts only. The campaign reach is limited to upto 50k records at a time.

Can you send a GIF via SMS?

Yes, you can send pictures, gif or links using SMS-Magic, however, attachments like pdf or any document cannot be sent. Currently, we provide MMS functionality for the U.S. and Australia only.

Can you download SMS logs?

Yes, you can download the SMS logs i.e. outgoing and Incoming messages from SMS-Magic portal. If you are using ZOHO or Salesforce CRM, you can export SMS logs from the CRM as well.


As a powerful two-way messaging tool, Mogli has identified text messages as a better, faster way to obtain a response from (or to simply alert) Leads, Contacts, Person Accounts, or any other standard/custom object.

Use Cases

Sales teams are batting for attention with competitors. Using SMS can help them cut through the noise, and help reach high response rates and provide an awesome end-to-end experience.


Not only is the Mogli SMS setup a breeze, but the Mogli team is available to support you every step of the way!


Up-to-date documentation can be found either within the knowledge base or by accessing the most recent user guide published by Mogli in the AppExchange listing .


One of the unique advantages Mogli SMS brings to the table is being a site license – this means that all users in your org are included. This approach is sure to result in significant savings compared to a seat license model.


Beyond a shadow of a doubt, Mogli SMS will increase your team’s productivity, regardless of which way the SMS, MMS, or WhatsApp functionalities are going to be used within your organization.


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