SolarWinds – Salesforce Integration Use Case The APM system used by your team is SolarWinds. However, there is a need for syncing of events/alerts from monitoring with cases in Salesforce.
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What is SolarWinds service desk for Salesforce?
SolarWinds Service Desk for Salesforce an ISV App on the Salesforce AppExchange and is hosted on the Salesforce Service Cloud Platform. SolarWinds Service Desk’s support has access to Customer product data to the extent a User grants such access as described in the User Guide.
Which companies use SolarWinds?
Almost all Fortune 500 companies are reported to use SolarWinds products to scan their networks, including major defense contractors such as Boeing, according to the New York Times. Among the public sector, its roster includes a number of highly sensitive federal agencies ranging from the Department of Justice to the Centers for Disease Control.
Why choose SolarWinds?
Our platform optimizes performance, helps ensure availability, and reduces remediation time across on-premises and multi-cloud environments by increasing visibility, intelligence, and productivity. SolarWinds brings full-stack observability to all. Value, integration, and productivity across hybrid IT and cloud. Go from Reactive to Proactive.
What’s going on with SolarWinds stock?
Since the news of the breach, shares of SolarWinds have dropped by nearly 33%, as the Orion software product accounts for approximately half of its revenue, according to the Associated Press. Fox News’ Hollie McKay and FOX Business’ Bradford Betz and Lucas Manfredi contributed to this story.
How many clients does Solarwinds have?
Does Solarwinds respond to Business Insider?
Is Solarwinds a sophisticated attack?
About this website
What is SolarWinds software used for?
SolarWinds Network Performance Monitor is a powerful and affordable network monitoring software enabling you to quickly detect, diagnose, and resolve network performance problems and outages.
What kind of software does SolarWinds make?
IT Management Software and Observability Platform | SolarWinds. SolarWinds Hybrid Cloud Observability offers organizations of all sizes and industries a comprehensive, integrated, and cost-effective full-stack solution.
Who owns SolarWinds now?
SolarWinds was bought out by Thoma Bravo for $4.5B on Oct 21, 2015 .
Is SolarWinds safe to use now?
There are no known issues with Solarwinds products at this time. They have released new versions of their products with new digital signatures. They will be revoking their old digital signing certificate later this month.
Why do companies use SolarWinds?
Among the company’s products is an IT performance monitoring system called Orion. As an IT monitoring system, SolarWinds Orion has privileged access to IT systems to obtain log and system performance data. It is that privileged position and its wide deployment that made SolarWinds a lucrative and attractive target.
How many companies use SolarWinds?
206 Companies that are using SolarWinds APM Software.
Who is SolarWinds biggest competitor?
Top 10 Alternatives & Competitors to SolarWinds Network Performance MonitorWireshark. … PRTG Network Monitor. (75)4.6 out of 5.ManageEngine OpManager. (36)4.3 out of 5.Cacti. (17)3.9 out of 5.ThousandEyes. (12)4.6 out of 5.Datadog. (301)4.3 out of 5.Auvik. (158)4.7 out of 5.Microsoft System Center. (578)4.1 out of 5.More items…
Is SolarWinds still in business?
SolarWinds, which is publicly traded, will retain its core IT management business, with a focus on IT infrastructure management software. The new company, N-able, will also be publicly traded under the ticker symbol “NABL.” N-able will provide cloud-based software solutions for managed service providers.
Who did SolarWinds hack?
Last year a hacker group used a bit of malicious code it hid in a software update by the company SolarWinds to launch an immense cyberattack against U.S. government agencies and corporations. The group behind the attack, Nobelium, is reportedly being directed by the Russian intelligence service.
Does the government still use SolarWinds?
The Russian Foreign Intelligence Service hacked SolarWinds network management software, which is widely used in the U.S. government. Also, Chinese government affiliates likely exploited a vulnerability in the Microsoft Exchange Server, according to the White House.
Why was SolarWinds so vulnerable to a hack?
Bruce Schneier says the market economy played a significant role in the SolarWinds attack. “The U.S. government deserves considerable blame, of course, for its inadequate cyberdefense.
When was SolarWinds hacked?
20192020 United States federal government data breach / Start date
White House now says 100 companies hit by SolarWinds hack, but more may …
The US government believes 9 federal agencies and 100 companies were hit by the SolarWinds hack. The hack was “likely of Russian origin,” but the hackers launched their attack from inside the US.
Customer Responsibilities
What configuration or usage instructions must the customer follow to help ensure data security and Service performance?
Support
What level of technical support is included with the service, including business hours and expected response & resolution times?
Service Level
Can you provide Service availability statistics for the past 12 months?
Communication Service Changes & Availability
Through what mechanism (s) are service enhancements or bug fixes introduced into production?
How many clients does Solarwinds have?
SolarWinds says it has more than 300,000 clients, including US government agencies and the vast majority of Fortune 500 companies. It is unclear how many of them are using the software …
Does Solarwinds respond to Business Insider?
SolarWinds did not immediately respond to Business Insider’s request for comment. Scroll down for a list of the most significant SolarWinds clients. Visit Business Insider’s homepage for more stories. Thousands of international companies and numerous US government agencies, from the Department of Homeland Security to the State Department, …
Is Solarwinds a sophisticated attack?
SolarWinds announced a “highly sophisticated” attack on its Orion software on Sunday. Cybersecurity company FireEye said Sunday it was tracking the attack, saying that it began earlier in 2020 and may have left some systems compromised for months.
What companies use Solarwinds?
Like its larger competitor Microsoft, SolarWinds’ products are widely used in both the public and private sectors. Almost all Fortune 500 companies are reported to use SolarWinds products to scan their networks, including major defense contractors such as Boeing, according to the New York Times.
When was Solarwinds founded?
BY FOREIGN GOVERNMENT EXPLAINED. Largely considered a “back office” software company, according to Baird research analyst Rob Oliver, SolarWinds was founded in 1999 by former Walmart executive Donald Yonce and his brother, David. It has also been likened to a smaller Microsoft by some industry experts.
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works
Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do?
What does Salesforce do?
Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.
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What is Salesforce used for?
Another thing about our CRM platform: It’s software, not hardware, and it lives in the cloud. This means your marketing, sales, commerce, service, and IT teams can be connected on our platform no matter where they’re physically located in the world.
How does Salesforce work?
Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform. Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily.
How can Salesforce be used for marketing?
We can help your team tailor marketing messages to the right person at the right time on the right channel. We can also help you improve lead generation, customer acquisition, and upselling and cross-selling opportunities.
How do you use Salesforce for sales?
Your sales team can spend less time on data entry and more time connecting with customers. Our tools can also help your sales reps and support team develop and implement a precise, repeatable sales process.
What are the benefits of SaaS?
Well-designed SaaS-based tools provide a superior level of security in almost all cases, White said. Operations leaders and stakeholders considering IT monitoring, observability and IT operations tools should consider the following: 1 SaaS-based architectures can be modern and secure: Most SaaS providers use a modern, secure architecture that compartmentalizes data, security, and identity and access management into different cloud accounts. Access to critical systems is restricted to staff based on the “principle of least privilege,” and user access often requires multifactor authentication using a code generator. 2 SaaS-based data is encrypted: Data at rest is generally encrypted by default. Encryption keys are secured in a Key Management System (KMS), where keys are encrypted. This helps secure customer data in the rare event of a rogue application gaining access to the SaaS solution. 3 SaaS-based tools use information compartmentalization: As discussed above, with on-prem software, when bad actors gain access into your network environment, they can potentially read any of the data flowing on that network. They often move laterally, from one device, host, application or service, to another, and extract everything they can. By design, that’s just not possible with SaaS-based tools.
Does Oracle use Solarwinds?
By the way, Oracle customers need not worry about all of this. SVP Deborah Hellinger on Dec. 21 sent eWEEK the following statement: “Oracle does not use any SolarWinds Orion product as part of any Oracle product or cloud service.
Does Solarwinds have a safe harbor?
Yet that is how the SolarWinds exploit seems to have avoided detection, since the malicious code had a safe harbor to help it avoid detection.
Was Solarwinds build process compromised?
Last but not the least, while we still don’t know for certain how SolarWinds’ build process was compromised in the first place, a filing by the company suggests that an employee’s Office 365 account was possibly compromised, White said.
Has Solarwinds been hacked?
SolarWinds has been hacked previously. A second hacking group, different from the suspected Russian team now associated with the major SolarWinds data breach, also targeted the company’s products earlier this year, according to a security research blog posted on Dec. 19 by Microsoft.
How many clients does Solarwinds have?
SolarWinds says it has more than 300,000 clients, including US government agencies and the vast majority of Fortune 500 companies. It is unclear how many of them are using the software …
Does Solarwinds respond to Business Insider?
SolarWinds did not immediately respond to Business Insider’s request for comment. Scroll down for a list of the most significant SolarWinds clients. Visit Business Insider’s homepage for more stories. Thousands of international companies and numerous US government agencies, from the Department of Homeland Security to the State Department, …
Is Solarwinds a sophisticated attack?
SolarWinds announced a “highly sophisticated” attack on its Orion software on Sunday. Cybersecurity company FireEye said Sunday it was tracking the attack, saying that it began earlier in 2020 and may have left some systems compromised for months.
