Table of Contents
What is a processor of personal data in Salesforce?
Where a Customer is a Processor of Personal Data, the Salesforce Group shall process Personal Data as sub-processors on behalf of the Controller. Instructions from the Controller regarding the processing Personal Data shall be given through the Processor. Salesforce Processor BCR Page 4
How does Salesforce comply with applicable law in processing personal data?
As set forth in applicable contracts with Customers, the Salesforce Group shall comply with applicable law in its processing of Personal Data. Where applicable law requires a higher level of protection for Personal Data than provided for in the Salesforce Processor BCR, the local applicable law shall take precedence.
How does Salesforce ensure data privacy and security?
Salesforce has different security mechanisms that safeguard data privacy that includes using Shield , Platform Encryption (Security for Data at REST), Event monitoring to track which APIs are used , Audit Trails and Field History Tracking .
What is Salesforce and how does it work?
When Salesforce technology is implemented, employees in marketing, sales, commerce, service, and information technology (IT) can share a single customer view from any device, anywhere in the world.
Can Salesforce access my data?
In summary, Salesforce cannot access your data or see it unless you give them permission through Grant Login Access. If you need encryption at rest then you will also need to consider Platform Encryption which is a paid feature of Salesforce Shield.
Is Salesforce a data processor?
Salesforce is the controller of your Personal Data and is responsible for its processing, unless expressly specified otherwise in our full Privacy Statement.
Is Salesforce compliant with GDPR?
Is Salesforce GDPR Compliant? Short Answer – Absolutely. As a designated processor of customer data, Salesforce provides comprehensive controls to handle data requests and securely manage data for all these business processes throughout the customer lifecycle.
Does Salesforce store data?
The Salesforce Database In a relational database, data is stored in tables. Each table is made up of any number of columns that represent a particular type of data (like a date or a number). Each row is a group of related data values. Essentially, a database is like a spreadsheet.
What is GDPR in Salesforce?
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that regulates the use of personal data of EU residents and provides individuals rights to exercise control over their data. We are committed to our customers’ success, including supporting them on their GDPR compliance journeys.
How is Salesforce data protected?
Salesforce.com utilizes some of the most advanced technology for Internet security available today. When you access our site using a supported web browser, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption.
How do you make a Salesforce GDPR compliant?
Preparing for Compliance with the GDPRGet Buy-in and Build Your Team.Assess Your Organization.Establish Controls and Processes.Privacy notices: Privacy notices must be provided wherever personal data is collected, including through the use of website cookies and tags.More items…
Where is Salesforce data stored?
1) Objects in Salesforce Database In any relational Database, the data is stored in the form of tables. Each table consists of a number of columns with a certain type of data. These tables can also be related to each other using unique identifiers. An Object is a table with a set of fields and data records within it.
Does Salesforce encrypt data at rest?
Is Salesforce Encrypted? Yes, Salesforce has encryption solutions for your data while it is in transit and at rest. These various encryption strategies are designed to protect your data at all times.
What info does Salesforce collect?
Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites.
What kind of data does Salesforce collect?
Accounts, leads, and everything in between When analysts work with Salesforce, they typically use the raw data behind this system, made available through the Salesforce API. Salesforce stores its data in records known as “objects,” and these objects map to the data tables in the API.
Does Salesforce store data in a cloud?
What is Salesforce Data Storage? Salesforce is a popular cloud software among companies for customer relationship management (CRM).
What is the right to restrict processing of personal data?
To restrict our processing of your Personal Data to the extent permitted by law (right to restriction of processing); To transfer your Personal Data to another controller, to the extent possible (right to data portability); To object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object).
How to rectify inaccurate personal data?
To rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete (right to rectification); To erase/delete your Personal Data, to the extent permitted by applicable data protection laws (right to erasure; right to be forgotten);
What is Salesforce Inc?
Salesforce.com, inc. and its affiliates are committed to achieving and maintaining customer trust. Integral to this mission is providing a robust security and privacy program that carefully considers data protection matters.
Does Salesforce process personal data?
The Salesforce Group and its employees shall comply with the Salesforce Processor BCR, process Personal Data only upon a Customer’s instruction and shall have a duty to respect the security and confidentiality of Personal Data, pursuant to the measures provided in the contracts executed with Customers.
Does Salesforce have a BCR?
Salesforce’s contracts with Customers shall include a reference to the Salesforce Processor BCR. In accordance with such contracts, Customers shall have the right to enforce the Salesforce Processor BCR against the Salesforce Group, including judicial remedies and the right to receive compensation. The Salesforce Group has appointed salesforce.com France S.A.S. to accept responsibility for and agree to remedy the acts of other members of the Salesforce Group and third-party sub-processors for breaches of the Salesforce Processor BCR or of third-party sub-processors for breaches of the corresponding provisions of the written agreements with members of the Salesforce Group.
Does Salesforce have a third party auditor?
Upon a Customer’s request, and subject to appropriate confidentiality obligations, the Salesforce Group shall make available to the Customer (or such Customer’s independent, third-party auditor that is not a competitor of the Salesforce Group) information regarding the Salesforce Group’s and third-party sub-processors’ compliance with the data protection controls set forth in this Salesforce Processor BCR. This includes providing the requesting Customer a report of the Salesforce Group’s audits of third-party processors, which Customers instruct the Salesforce Group to conduct in their applicable contracts.
Does Salesforce notify customers of unauthorized access?
In the event a member of the Salesforce Group becomes aware of any unauthorized access to or disclosure of Personal Data, the Salesforce Group will promptly notify affected Customers to the extent such notification is permitted by applicable law.
Does Salesforce retain third party subprocessors?
As set forth in applicable contracts with Customers, members of the Salesforce Group may retain third-party sub-processors, and depending on the location of the third-party sub-processor, processing of Personal Data by such sub-processors may involve transfers of Personal Data. Such third-party sub-processors shall process Personal Data only (i) in accordance with the Customer’s instructions set forth in the Customer’s contract with a member of the Salesforce Group; or (ii) if processing is initiated by the Customer in its use of the Services. The current list of third-party sub-processors engaged in processing Personal Data, including a description of their processing activities, is available at here. Such third-party sub-processors have entered into written agreements with a member of the Salesforce Group in accordance with the applicable requirements of Articles 16, 17, 25 and 26 of EU Data Protection Directive and Sections 3 – 10 of the Salesforce Processor BCR as applicable to the third-party sub-processor’s processing activities.
Is Salesforce a subprocessor?
As set forth in applicable contracts with Customers, members of the Salesforce Group may be retained as sub-processors of Personal Data, and depending on the location of the Salesforce Group member, processing of Personal Data by such sub-processors may involve transfers of Personal Data. The Salesforce Processor BCR extends to all members of the Salesforce Group.
What are the laws that govern personal data?
Rather, a patchwork of federal and state laws govern how businesses must manage personal data. These include federal laws that focus on certain industries, sensitive data types, or processing activities like direct marketing. For example, health-related data about patients and individuals collected by businesses in the healthcare industry is regulated by the federal Health Insurance Portability and Accountability Act (HIPAA), personal data collected and used by financial institutions is covered by the Gramm-Leach-Bliley Act (GLBA), and the sending of commercial emails is covered by the CAN-SPAM Act. Additionally, US state laws, such as the California Consumer Privacy Act (CCPA), impact how companies conduct business by regulating how they process and protect the personal data of individuals that reside in those states.
What is the APEC Privacy Framework?
As part of this cooperation, the APEC Privacy Framework was adopted. The Framework sets out a series of privacy principles to ensure continued trade and economic growth and, in particular, free flow of personal data within the APEC region.
Is there a requirement for personal data to stay in the EU?
There is no requirement for personal data to stay in the EU, but transfers outside of the European Economic Area are restricted, meaning that unless the European Commission has assessed the country’s privacy regime and declared it to be “adequate”, the data must be further protected by contract, or other EU-approved means.
Is Salesforce PrivacyMark certified?
Since 2008, Salesforce has also been PrivacyMark certified. PrivacyMark is a Japanese privacy certification that focuses on enhancing individuals’ awareness of the protection of personal data and incentivizing businesses to build trusted connections with their customers.
How to understand person accounts in Salesforce?
Another way to understand Person Accounts is to view how they correspond with Leads in a Salesforce org. Any Salesforce professional that has worked with Leads understands that a company name is required to convert that Lead into a Contact that is associated with an Account for the company. This has frustrated some Salesforce Administrators who have users that put “dummy” information in the company field in order to convert their Lead. My previous company had over 1 million Contacts on a single “dummy” Account and it definitely caused performance issues when multiple Contacts associated with that Account were being accessed. Person Accounts help solve this problem by giving users to create Person Accounts straight from their Lead record.
What is a person account in Salesforce?
What is a Person Account and how is the Data Structured? The Salesforce definition for Person Accounts is: “Person Accounts store information about individual people by combining certain Account and Contact fields into a single record.”.
What does it mean when a user tries to view a contact associated with a person account?
When a user tries to view a Contact associated with a Person Account, the user will be redirected to the Account (Person Account) record. This means the user only needs to navigate to the Accounts tab to manage both business Account records and their individual Accounts.
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works
Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do?
What does Salesforce do?
Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.
See what Salesforce Customer 360 can do for you
This three-minute video explains how Salesforce technology brings customers, partners, and your brand together across teams – anywhere.
What is Salesforce used for?
Another thing about our CRM platform: It’s software, not hardware, and it lives in the cloud. This means your marketing, sales, commerce, service, and IT teams can be connected on our platform no matter where they’re physically located in the world.
How does Salesforce work?
Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform. Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily.
How can Salesforce be used for marketing?
We can help your team tailor marketing messages to the right person at the right time on the right channel. We can also help you improve lead generation, customer acquisition, and upselling and cross-selling opportunities.
How do you use Salesforce for sales?
Your sales team can spend less time on data entry and more time connecting with customers. Our tools can also help your sales reps and support team develop and implement a precise, repeatable sales process.
2. What does Salesforce do?
Bet Astro wishes they had a nickel for every time this question came up. The company has evolved and grown so much since it was founded in 1999 — and as its size and scope have increased, so has the complexity of this answer.
3. How much information does Salesforce process in 24 hours?
Salesforce brings companies and customers together. In other words, it powers trillions of business-to-business (B2B) and business-to-consumer (B2C) interactions.
5. Where does Salesforce operate around the world?
Salesforce operates in 84 cities, with 110 offices around the world. There are eight Salesforce Towers currently (in Atlanta, Dublin, Indianapolis, London, New York, Paris, San Francisco, and Tokyo) with another two in development (Salesforce Tower Sydney and Salesforce Tower Chicago).
6. How tall is the Salesforce tower in San Francisco?
1,070 feet. Opened in 2018, the Salesforce Tower in San Francisco is 61 stories and 1.4 million square feet of office space.
7. How diverse is Salesforce?
Last year, Salesforce set a goal to have 50% of its U.S. employees from underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans)by 2023.
8. How much has Salesforce spent to ensure equality in employee salaries?
Salesforce has spent $16 million to date to ensure equal pay for equal work among its global workforce. In 2015, the company committed to investigating and addressing any gender pay gaps.
9. How is Salesforce a sustainable company?
In 2021, Salesforce achieved net zero across its full value chain and reached 100% renewable energy. This means Salesforce has purchased enough renewable energy to match all electricity it uses globally.
