You don’t have to update your Salesforce experience in order to use it – you just need to visit the Salesforce URL from your desktop and laptop or tablet, add an email address in your account, and Salesforce Inbox is ready to go. It allows you to send emails from Salesforce with zero coding required, without leaving the website or app.
Table of Contents
Does inbox work with Salesforce Lightning Platform?
Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before. Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform. We fixed the following bugs:
What happened to Salesforce for Outlook?
In June of 2019, Salesforce transitioned Salesforce for Outlook to “maintenance only status,” which limited its availability to existing users only. This step marked the beginning of Salesforce’s phased retirement of the Salesforce for Outlook application.
What is Salesforce IQ/Salesforce inbox?
Salesforce Inbox, formerly called Salesforce IQ, is an email client that is built in with a mobile first framework and integrates seamlessly with GMail and Office365. It brings emails and Salesforce together into one application so there is no need to switch between Salesforce and email to keep records updated.
What can you do with Salesforce and Microsoft Outlook integration?
Boost your team’s productivity and keep communications in sync with the Outlook integration and the Outlook integration with Inbox. Bring together the two platforms you use everyday: Salesforce and Microsoft Outlook. View and work with Salesforce data directly in Outlook, create Salesforce records, and log emails and events back to Salesforce.
Is Salesforce Inbox going away?
In March 2021, we are planning to retire the legacy versions of the Inbox add-in for Outlook and Chrome extension for Gmail. Since your organization may use this older version, we wanted to let you know to move to the new version.
Is Salesforce Inbox included?
Salesforce Inbox is a productivity tool to integrate Salesforce with emails, such as Outlook and Gmail. It is available with additional cost, except your company already purchased additional products that include Inbox. Inbox work in Core Salesforce platform which is Sales Cloud, Service Cloud, and Lightning Platform.
Does Salesforce Inbox work with Service Cloud?
Salesforce Inbox is an add-on product for Sales Cloud, Service Cloud, and Force.com. Try it today on Gmail, Outlook, Android or iOS mobile applications!
What is the cost of Salesforce Inbox?
$25 per month per userSalesforce Inbox licenses costs $25 per month per user, and is integrated with Gmail and Outlook.
How do I enable Inbox in Salesforce?
Admins are prompted to contact Salesforce Customer Support.From Setup, enter Inbox in the Quick Find box, then select Setup Assistant under Inbox.Enable Make Inbox Available to Users.
How do I install Salesforce Inbox for Outlook?
Salesforce Inbox for Microsoft Office 365 installation instructionsGo to Office 365.Navigate to Organization | Add-ins.On the add-ins screen, click the plus icon in the upper-left corner, and then select Add from the Office Store.In the search field, enter Salesforce Inbox and click the magnifying glass search icon.More items…
Does Salesforce Inbox work with Outlook desktop?
The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emails and events to Salesforce records.
Does Salesforce Inbox automatically log emails?
Automatically captured emails and activities are retained for 24 months by default. You can adjust the retention period to be as short as 30 days and as long as 5 years. After the selected time frame, all data is deleted from storage and isn’t available in the Activity Time Line or dashboards.
How do I add Salesforce Inbox to Gmail?
From Setup, in the Quick Find box, enter Integration , and then select either Outlook Integration and Sync or Gmail Integration and Sync.Expand Let users access Salesforce records.If you use Outlook, make sure that Email to Salesforce and Use Enhanced Email are enabled.More items…
Does Sales Cloud Einstein include Inbox?
See all features. Salesforce Inbox & Sales Cloud Einstein are included in Sales Cloud Unlimited.
What is Salesforce Inbox for Outlook?
0:005:51Salesforce Inbox for Outlook: Demo Deep-Dive – YouTubeYouTubeStart of suggested clipEnd of suggested clipIn this demo we’re going to showcase how your team can use Salesforce inbox to sell smarter whereverMoreIn this demo we’re going to showcase how your team can use Salesforce inbox to sell smarter wherever. They’re working if you’re anything like me every day starts with email I grab a cup of coffee.
Is YesWare free?
As far as pricing is concerned, YesWare is far from free. Their basic plan costs $12 per user per month and gets you real time email tracking, analytics, templates, scheduling, reminders, and the calendar features.
What is Salesforce Inbox?
Salesforce Inbox, formerly called Salesforce IQ , is an email client that is built in with a mobile first framework and integrates seamlessly with GMail and Office365. It brings emails and Salesforce together into one application so there is no need to switch between Salesforce and email to keep records updated. As a result, Salesforce users are able to update their pipeline, log sales activity, create and manage accounts, create next steps and more.
Can you switch between Salesforce and email?
It brings emails and Salesforce together into one application so there is no need to switch between Salesforce and email to keep records updated. As a result, Salesforce users are able to update their pipeline, log sales activity, create and manage accounts, create next steps and more.
My go to daily app
Out of all of the applications I use on a daily basis to manage my department (Program Management Office), Salesforce Inbox is by far the most frequently used app. I live by this app to stay in touch with my staff, project managers, vendors and executives.
Intelligent Email Seamless Salesforce Integration
Salesforce Inbox saves me hours every week and helps me work smarter. The “Insert Availability” feature is worth its weight in gold as are things like Read Receipts, Scheduled Sending, Smart Tasks, and of course, the best way to relate emails to multiple Salesforce records, contacts etc.
Data Not Linked to You
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Why is Salesforce an app?
Because Sales is always on the go, Salesforce has made sure to make all of this available in an app, so email sends and reminder tasks can be done without a bulky laptop. This product was created with Sales in mind and really can improve efficiency and accuracy, so they can focus on closing those deals!
Why is it important to log emails?
It is important that every email be logged correctly, so those interactions can be used by others, such as Account Management, or Customer Support when they need to help customers , as well. The last thing you need is an Account Manager reaching out to a customer to upsell when a Sales Rep is already working with the client.
Can you send emails later in Salesforce?
Sales reps can also use a “Send Later” feature that allows emails to be sent on a delay from within Salesforce. This allows your reps to take full advantage of the most opportune time to reach out to prospects and customers.
Is Salesforce Inbox per user?
Although Salesforce Inbox is included in a lot of packages, including High Sales Velocity and Sales Cloud Einstein, there is still a per-user cost. Also, it looks like emails cannot be linked to custom objects via the mobile app.
What is Salesforce for Outlook?
Salesforce for Outlook is a Salesforce-native application that creates a simple data connector between Salesforce and Microsoft Outlook email, calendar, tasks, and contacts. The integration automatically updates Salesforce with customer data captured in Outlook, and makes that data available to streamline internal communication, enhance customer relationships, and close transactions.
When did Salesforce retire?
This step marked the beginning of Salesforce’s phased retirement of the Salesforce for Outlook application. June of 2020 marked the next step in this phased retirement process, as Salesforce retired the Salesforce for Outlook Action Menu, which let users create new Salesforce for Outlook records from the Salesforce for Outlook side panel. Since that date, users no longer had access to the “New Records” button, eliminating their ability to create Salesforce records from Outlook through the Salesforce for Outlook application.
What is Zapier in Salesforce?
Zapier is a web-based tool that forms data connections between disparate third party applications, allowing for the automation of repetitive tasks that would otherwise require users to transfer data manually. Designed for plug-and-play, Zapier shares data between Salesforce and Microsoft Outlook without the need for custom coding by developers.
What is LinkPoint360?
LinkPoint360 – cost-effective email-to-CRM integration for mid-sized enterprise. Like its competitive counterparts, LinkPoint360 is a third-party solution designed to connect leading CRMs – including Salesforce – with the email, calendar, task, and contact applications its clients use.
Is Salesforce still supporting Outlook?
So, Salesforce is phasing out its support of Salesforce for Outlook now, in preparation for its retirement in June of 2023.
Is Salesforce aging out?
In the simplest possible terms, Salesforce for Outlook is aging out. Salesforce for Outlook was initially developed to connect Salesforce Classic and pre Internet Explorer 11 (IE11) versions of Outlook. With the advent of IE11, however, which communicates via APEX calls, Salesforce for Outlook – which naturally doesn’t – was made reliant on …
