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What is Gainsight + Salesforce customer success?
The ultimate customer success integration: Gainsight + Salesforce. The bi-directional Gainsight and Salesforce customer success integration centralizes your existing customer data to surface important insights and actions for your customers. Improve how teams work in both of the platforms.
What is Gainsight and why do you need it?
Companies such as Cisco, Imprivata, and Genesys have standardized on Gainsight to improve retention, gain customer visibility, and improve customer outcomes for year-over-year revenue growth. Without an elite customer experience in place, your customers may renew, but they won’t expand.
What is Gainsight customer cloud?
The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Customer Success Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale.
How do I sync data from SFDC to Gainsight?
You can sync data from any SFDC object to Gainsight Standard or Custom objects. The Salesforce connector is located on the Administration > Connectors 2.0 > Connectors tab. Some common terms used in our Salesforce connector articles are listed below.
What is Gainsight used for?
Gainsight is a customer success platform that relies heavily on customer data to keep your support team up to date. It offers many features that need to be configured and customized for your business. That means installing Gainsight is typically a huge project.
Is Gainsight part of Salesforce?
Gainsight, a Salesforce Ventures portfolio company, today announced it has joined the Salesforce Analytics Cloud ecosystem to pioneer predictive revenue growth with customer success by building intelligent account management workflow that integrates with existing technology investments.
How does Gainsight integrate with Salesforce?
Navigate to Administration > Integrations. If Salesforce is enabled for your account, you will see the Salesforce Integration on the right-hand side. IMPORTANT: To use the Gainsight PX/Salesforce Integration, you need to sign into Salesforce as a user with Read access to the Accounts object and Contacts object.
How do I access Gainsight in Salesforce?
Users who have the NXT permission set can view Gainsight NXT as a new tab in the Salesforce org….Navigate to Setup > Manage Users > Permission Sets.Click the Gainsight NXT permission set.Click Manage Assignments.Click Add Assignments.
Is Gainsight a CRM?
Gainsight’s CRM software offers new capabilities that enable companies to increase retention and revenue, by better serving their customers.
How much does Gainsight cost?
Starting at $2,500 USD per company per month. Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns, and efficiently ramping up engagement efforts.
What is Gainsight next?
Gainsight NXT Overview Gainsight NXT is an application designed for customer success professionals for driving revenue, increasing retention, and scaling operations.
What is Salesforce Connector?
Salesforce connector is Gainsight’s premium tool which enables Salesforce Customer Relationship Management (CRM) users to connect to Gainsight. Once Salesforce CRM is connected with Gainsight, users can sync their SFDC data with Gainsight. You can sync data from any SFDC object to Gainsight Standard or Custom objects.
Does Gainsight integrate with Marketo?
Marketo and Gainsight are tightly integrated into Salesforce.com, functioning as tabs within the Salesforce.com interface. The tight integration between the three products means employees in different departments, such as sales, marketing, and customer success, can work together to serve customers.
How do I set up Gainsight?
Perform the following steps to grant Gainsight support login access.Navigate your Salesforce administrator to the Salesforce User Menu > click My Settings .Navigate to Personal > Grant Account login access.Grant your administrator or support personnel the ability to login as you and access your data.
Can permission set restrict access?
No, permission sets are used to grant additional access as opposed to remove acess.