tl;dr There is only one Console, and it exists in Classic only. [see edit at bottom of post] You can access it via Lightning but it will switch you back to Classic mode when you do. Admin changes to the console must be done through Classic setup. References: https://releasenotes.docs.salesforce.com/en-us/winter16/release-notes/rn_console_ui.htm
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Can I still use Salesforce classic?
Q: Can I still use Salesforce Classic? A: You have the choice of when you want to move to the new Lightning Experience UI and which users you want to migrate. You can continue to use Salesforce Classic as long as you like, and we will continue to support the Classic UI.
What is the difference between Salesforce classic and lightning service console?
At the same time, the Salesforce Console was re-skinned and re-branded to become the Lightning Service Console. In appearance it aligns with the new Lightning Experience UI and has other UI upgrades, but the underlying product is the same and it is only accessible through the Classic experience.
What are some success stories with Salesforce service console?
Let’s elaborate this with a success story involving the migration of Salesforce Service Console to the Lightning Experience. An IT Security company based out of California, USA, uses Salesforce to manage their support and service operations. Their service reps use Service Console to log and manage customer cases.
Which companies use Salesforce for customer support?
An IT Security company based out of California, USA, uses Salesforce to manage their support and service operations. Their service reps use Service Console to log and manage customer cases.
