A Salesforce administrator cannot log in as a user if the user is inactive. If a system administrator in logged in as a user and then logs out as that user, their current session will also be terminated and they may be forced to login again. You cannot login as another user if you’re already logged in as a user.
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How do I log into Salesforce?
How do I access Salesforce for the first time?
- Check your email for your login information.
- Click the link provided in the email. The link logs you in to the site automatically.
- The site prompts you to set a password and choose a security question and answer to verify your identity in case you forget your password.
How to log into Salesforce?
To log in to your production Salesforce site:
- Start the app by tapping the Salesforce icon on your home screen. You see the login page.
- Enter your username and password.
- Tap Log In .
How to give access to external users in Salesforce?
- To Share with particular Users click on ‘Share with people’.
- Type the Search choose the Name of the User and to whom the File needs to be shared.
- Specify the user is either a ‘Viewer’ or ‘Collaborator’ to the File being shared.
How to create a new Salesforce user?
- Setup > Type in ‘Users’ into Quick Find > Select Users
- Depending on how many users you want to add Select New User (single) or Add Multiple Users (up to 10).
- Select User Licence – this will decide the Salesforce accessibility for each user. This is where you would set up the Identity Licence.
- Select Profile for the user.
- Save.
Why can’t I log in as another user Salesforce?
There are some permission needed in order to login as another user in salesforce. The user must have Modify All Data and Manage Users permission in order to login as someone else. An admin logged in as another user can’t grant login access to that user. The user needs to log in directly and grant login access first.
How do I enable login as another user in Salesforce?
From Setup, enter Users in the Quick Find box, then select Users.Click the Login link next to the username. This link is available only for users who have granted login access to an admin or in orgs where admin can log in as any user.To return to your admin account, select User’s Name | Logout.
What permission is required to login as another user in Salesforce?
Yes, it is possible using Delegated Administration. Go to Setup>Security Controls>Delegated Administration and create a new Delegated Group and check the checkbox “Enable Group for Login Access”. Then, add the users as delegated administrators.
Can admin login as another user in Salesforce?
To enable this feature, go to Setup -> Login Access Policies in the set up quick find box. Once there enable Administrators Can Log in as Any User. After you enable admins to log in as any user, a login option will be displayed whenever you are looking at users in the org.
How do I login as a different user?
First, simultaneously press the CTRL + ALT + Delete keys on your keyboard. A new screen is shown, with a few options right in the center. Click or tap “Switch user,” and you are taken to the login screen. Choose the user account that you want to use and enter the appropriate login information.
How the admin can login as another user?
With this feature enabled, System Administrators can log in as any user in their organization without asking internal end users to grant login access….Click the gear icon > Setup.Enter Login Access Policies in the Quick Find box.Select Administrators Can Log in as Any User.Click Save.
Can’t see administrators can login as any user?
To enable this, go through Setup > Security Controls > Login Access Policies > Administrators Can Log In As Any User > Save. If you don’t see this feature, contact Support.
What should the administrator do to identify why the user is unable to login Salesforce?
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)The Login History related list on the user’s record.The user’s profile.Manage Users | Login History.Call salesforce.com Support.
How do I change administrative permissions in Salesforce?
Classic Interface: – Click on Setup | Manage Users | Profiles. – Select the Profile that you need to edit. – Click on “Edit”. – On the “Administrative Permissions” section, make sure that the following are disabled: “View All Data” and “Modify All Data”.
How do I login as a customer in Salesforce?
How to Enable Customer PortalFrom Setup, enter Customer Portal Settings in the Quick Find box, then select Customer Portal Settings.Click Edit.Select Enable Customer Portal.Click Save.Continue setting up the portal.View of Customer Portal after Enable.Click Edit.More items…•
What can delegated administrators not do?
Delegated administrators:Can’t assign profiles or permission sets with the “Modify All Data” permission.Don’t see the None Specified option when selecting a role for new users.Need access to custom objects to access the merge fields on those objects from formulas.Can’t modify permission sets.More items…
How do I log into my Salesforce account?
We’ve got you covered. To log in to your Salesforce account, simply go to https://login.salesforce.com/. If your company has a custom domain and you need to log in that way, head to login.salesforce.com and click on the “Use custom domain” button in the bottom right corner of the box.
Can an admin log in as another user?
An admin logged in as another user can’t grant login access to that user. The user needs to log in directly and grant login access first.
Can admins log in to Salesforce?
To help troubleshoot user issues, admins can log in to a Salesforce org as the user experiencing the problem. Login as another user in salesforce can be turned on in salesforce in few steps , which will let administrators log in as other users and troubleshoot in as any user in the org without first asking them to grant access.
How to ask for login access if user has not granted access?
If user has not granted your login access you can ask him to do so by navigating to Setup > Personal Setup > My Personal Information > Grant Login Access.
What is Salesforce Stack Exchange?
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It only takes a minute to sign up.
How to check if a user is active?
Verify if that user is activeby navigating to Setup > Administration Setup > Manage Users > Users. Locate your user in list and verify Active column is checked.
Can a select administrator log in as any user?
Select Administrators Can Log in as Any User.
Can System Administrators log in as any user in their organization without asking internal end-users to grant login access?
With this feature enabled, System Administrators can log in as any user in their organization without asking internal end-users to grant login access. Before you request this feature, review two pieces of documentation:
Why is it important to let system administrators log in?
Letting system administrators log in as any user is very helpful for testing new features being developed in a testing enviroment. It can also help with replicating an issue a specific user is having or testing permissions for specific users.
Can you grant login access to managed packages?
Users cannot grant login access to managed packages that are licensed to an entire salesforce org. There are also some managed packages that do not have login access, therefore some packages may not be listed on the login access policies page.
Can admins log in as any user?
Once there enable Administrators Can Log in as Any User.
How to log in as a user in Salesforce?
You can go to the User record page of that user and click the “Login” button to login as that user. If you did not see the “Login” button, maybe you can use that User’s username and password to log in to Salesforce, then go to Set Up – My Personal Information – Grant Login Access, now you can grant access to “Your Company’s Administrator”. After that, you can login back as yourself and go to that User’s page, you should be able to see the “Login” button.
How to reset a fake password?
You can go to the user record of that fake user, then click the Reset Password button to reset password for that user. I assume you set valid email for that user, you can then click the link in the email to reset the password. After that, you will be able to login as that user using the username&password. Or you can grant login access to admin so that you can click the Login button to login directly from admin page.
