What sector is salesforce in

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Technology

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Table of Contents

What companies does Salesforce own?

What Companies Does Salesforce Own?

  • Slack. Salesforce shot into the headlines in July 2021 after announcing it would spend $27.7 billion to bring the popular workplace messaging app Slack into its orbit.
  • Tableau. Salesforce officially acquired Tableau in August 2019 for $15.7 billion. …
  • Quip. …
  • MuleSoft. …
  • Acumen Solutions. …
  • Vlocity. …
  • Demandware. …
  • ExactTarget. …
  • Buddy Media. …
  • Krux. …

What is Salesforce and what does it do?

What does Salesforce do?

  • Leverage Customer Information to Increase Sales. …
  • Gives You a Bird’s Eye View of Sales Pipeline. …
  • Gauge and Determine Sales Opportunities. …
  • Improves Your Marketing Pipeline. …
  • Develop More Effective Sales Cycles. …
  • Makes Teams More Efficient. …
  • Reduce Conflicts on Sales Channels. …
  • Boosts Lead Nurturing. …
  • Provides Tools for Field Personnel. …

More items…

How many companies use Salesforce?

we want to use our technology and best practices to help organizations reach their climate goals, too.” Salesforce further integrates sustainability throughout company. At Salesforce, values drive the company’s decision-making. Every employee and team …

What do companies use Salesforce?

Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers. Using the Salesforce CRM, companies can track customer activity, market to customers, and many more services.

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What industry is Salesforce?

Cloud computing Enterprise software ConsultingSalesforceSalesforce Tower in San FranciscoIndustryCloud computing Enterprise software ConsultingFoundedFebruary 3, 1999FoundersMarc Benioff Parker Harris Dave Moellenhoff Frank DominguezHeadquartersSalesforce Tower San Francisco, California, U.S.15 more rows


What category does Salesforce fall under?

cloud computing service as a softwareSalesforce is a cloud computing service as a software (SaaS) company that specializes in customer relationship management (CRM). Salesforce’s services allow businesses to use cloud technology to better connect with customers, partners and potential customers.


Is Salesforce SaaS or CRM?

Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. It was founded in March 1999, in part by former Oracle executive Marc Benioff.


Is Salesforce a software or technology?

Salesforce, Inc. is a famous American cloud-based software company that provides CRM services. Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.


Is Salesforce a CRM?

Salesforce Is the World’s #1 CRM Today, over 100,000 of the world’s most innovative companies—large, medium, and small—use Salesforce to close bigger deals, faster. Using Salesforce is as easy as clicking a button, which means better adoption rates, and more effective collaboration, mobilization, and revenue growth.


Is Salesforce an ERP?

Salesforce is not an ERP. Salesforce offers various business solutions, which can be integrated to enhance and support your ERP but it does not provide an ERP product. At the heart of Salesforce is its CRM — Customer 360, which is the world’s #1 CRM system.


Is Salesforce a platform as a service?

The Salesforce Platform is the world’s number one Platform as a Service (PaaS) solution. It’s the most powerful way to create your app and get it in front of your users fast, all by harnessing the power of the cloud.


Is Salesforce considered cloud computing?

Salesforce is the leader in cloud computing, offering applications for all aspects of your business, including CRM, sales, ERP, customer service, marketing automation, business analytics, mobile application building, and much more. And it all works on the same, connected platform, drawing from the same customer data.


What is Salesforce core?

The @salesforce/core library provides client-side management of Salesforce DX projects, org authentication, connections to Salesforce APIs, and other utilities. Much of the core functionality that powers the Salesforcedx plug-ins comes from this library. You can use this functionality in your plug-ins too.


Is Salesforce and SAP the same thing?

Although Salesforce and SAP both provide the CRM software to the customer, both are still much different from each other. Salesforce is one of the earliest cloud-based companies to provide the CRM software, whereas SAP has now started SaaS-based CRM.


Is Salesforce a database?

The Salesforce Database Salesforce runs on the Force.com platform, which provides a powerful relational database. In a relational database, data is stored in tables. Each table is made up of any number of columns that represent a particular type of data (like a date or a number).


Does Salesforce have a future?

Salesforce as a Game Changer It’s predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. The CRM software market in itself is estimated to grow at a rate of about 14% annually in the short-term, through 2017.


How much revenue does Salesforce have in 2019?

For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.


When did Salesforce buy Slack?

On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.


Why did Salesforce reject donations?

The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”


What are the tabs in Salesforce?

Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts,” “Reports,” and “Accounts.” Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.


What is Lightning Platform?

Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.


Is Salesforce a tax avoidance company?

Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who “paid an effective federal tax rate of 0% or less” in 2018, as a result of the Tax Cuts and Jobs Act of 2017.


Does Salesforce use Solaris?

The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.


Where is Salesforce headquartered?

has a strategic partnership with Siemens and Amazon Web Services, Inc. The company was founded in 1999 and is headquartered in San Francisco, California.


What is Salesforce Cloud?

salesforce.com, inc. develops enterprise cloud computing solutions with a focus on customer relationship management worldwide. The company offers Sales Cloud to store data, monitor leads and progress, forecast opportunities, and gain insights through analytics and relationship intelligence, as well as deliver quotes, contracts, and invoices. It also provides Service Cloud, which enables companies to deliver personalized customer service and support, as well as a field service solution that enables companies to connect agents, dispatchers, and mobile employees through a centralized platform, which helps to schedule and dispatch work, and track and manage jobs in real-time. In addition, the company offers Marketing Cloud to plan, personalize, and optimize one-to-one customer marketing interactions; and Commerce Cloud, which enables companies to enhance engagement, conversion, revenue, and loyalty from their customers. Further, it provides Customer 360 Platform that offers no-code to pro-code Platform-as-a-Service tools for building, securing, integrating, and managing the business apps; MuleSoft Anypoint Platform enables customers to connect any system, application, data, or device; Quip collaboration platform, which combines documents, spreadsheets, apps, and chat with live CRM data; and Tableau and Einstein Analytics, provides analytical technology to customers. Additionally, the company offers various solutions for financial services, healthcare and life sciences, manufacturing, consumer goods, government, and philanthropy. The company also provides professional services and education services, including instructor-led and online courses; and support and adoption programs. It provides its services through direct sales; and consulting firms, systems integrators, and other partners. salesforce.com, inc. has a strategic partnership with Siemens and Amazon Web Services, Inc. The company was founded in 1999 and is headquartered in San Francisco, California.


We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works

Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do?


What does Salesforce do?

Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.


See what Salesforce Customer 360 can do for you

This three-minute video explains how Salesforce technology brings customers, partners, and your brand together across teams – anywhere.


What is Salesforce used for?

Another thing about our CRM platform: It’s software, not hardware, and it lives in the cloud. This means your marketing, sales, commerce, service, and IT teams can be connected on our platform no matter where they’re physically located in the world.


How does Salesforce work?

Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform. Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily.


How can Salesforce be used for marketing?

We can help your team tailor marketing messages to the right person at the right time on the right channel. We can also help you improve lead generation, customer acquisition, and upselling and cross-selling opportunities.


How do you use Salesforce for sales?

Your sales team can spend less time on data entry and more time connecting with customers. Our tools can also help your sales reps and support team develop and implement a precise, repeatable sales process.


Transform how constituents and public servants work together

Elevate the consituent experience with E-government products for citizen self service. Serve citizens faster with packaged apps including licensing, permitting, inspections, grants, and emergency resource requests. Empower employees to work from anywhere – all on a single platform.


Grow communities faster with flexible licensing and permitting

Accelerate each step in the license and permit approval lifecycle by taking a digital-first approach. Guide constituents through application requirements for their business, occupational, or individual needs, so the right application is filled out every time.


Prioritize and mobilize resources to rescue communities in crisis

Empower constituents, employees, volunteers, service members, and field workers with digital tools to find, request, coordinate, and deliver emergency services. Speed up disaster relief efforts with a single platform for streamlined program management and incident resolution.


Empower employees to drive mission success from anywhere

Provide government employees with digital-first tools for day-to-day operations. Digital forms, workflows, and automation minimizes the effort associated with hundreds of internal processes, such as HR and IT service requests. Engage employees with an easy modern interface that enables them to focus on the mission.


Deliver seamless support experiences

Create consistent, personalized service experiences across any channel. Keeping constituent and case data in one centralized location provides service reps the information they need to solve cases fast. And that same data can be accessed by constituents at any time to find the answers they need, on their timeline.


Federal Civilian

Transform service delivery to better meet the needs of the public and your employees. Our FedRAMP-authorized solutions will help you streamline workflows, improve operational efficiency, and deliver vital information, faster.


State

Provide the responsive service and transparency people expect. With user-centric technology, Salesforce Customer 360 can help improve resident-government interactions across every channel while making it easier for employees to do their jobs.


County

Improve the lives of residents and lower operational costs with the most trusted and compliant cloud built for county government. Enable cross-agency collaboration and empower a remote workforce to provide faster and smarter customer service.


City

Build applications fast to serve residents while empowering employees to excel at their jobs. The mobile-first, secure capability of Salesforce Customer 360 can help improve resident-government interactions across every channel.


Department of Defense

Improve mission readiness with our DISA approved Impact-Level 4 PaaS and SaaS connected to the SCCA Cloud Access Point. Integrate legacy systems into a single source of truth, automate processes, and make data-driven decisions in real time.


Health & Human Services

Meet rising expectations with a FedRAMP-approved cloud platform that manages the complexities of healthcare and compliance for you. Get the tools to develop a responsive, patient-first approach to improving outcomes.


Aerospace

Give your business the best tools for end-to-end visibility with capture management, marketing, and service. Seamlessly share data and collaborate to meet commitments, improve customer satisfaction, and accurately predict business performance.


How many employees does Salesforce have?

Salesforce has 56,606 employees worldwide. The majority of employees ( 58%) are based in the United States, while the remaining 42% are spread across a further 27 countries. Salesforce added 7,606 new employees over the past year alone, a 15.52% year over year increase.


What is Salesforce’s market share?

Salesforce market share. Salesforce is the largest single player in the CRM applications market. It holds a 19.8% market share. The company’s 4 largest competitors (Oracle, SAP, Adobe and Microsoft) have a combined market share of 17.8%. Here’s a table showing the Salesforce share of the CRM market since 2017:


How much is Salesforce revenue in 2021?

Since then, Salesforce has consistently grown revenue each year. Today, in 2021, annual revenue stands at $21.25 billion. A 221.3x increase since 2004. Read on for the latest Salesforce statistics for 2021. First, here’s a quick overview of the stats you’re about to read: Key Salesforce Stats. Salesforce annual revenue.


Public Sector Foundation FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.


Questions for a government expert?

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.

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Overview

Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development.


History

The company was founded in 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company. Initial funding for the company came from Larry Ellison and Halsey Minor.
In 2003, Salesforce held its first annual Dreamforce conference in San Francisco. In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbo…


Services

Salesforce’s products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud and Platform. Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.
Salesforce’s main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training c…


Operations

Salesforce is headquartered in San Francisco in the Salesforce Tower. Salesforce has international offices in Hong Kong, Israel, and Sydney.
Standard & Poor’s added Salesforce to the S&P 500 Index in September 2008.
According to Marc Benioff, Salesforce corporate culture is based on the concept of Ohana.


Acquisitions

Salesforce has acquired many companies throughout its history.
In 2006, Salesforce acquired Sendia, a mobile web service firm, for $15 million and Kieden, an online advertising company. In 2007, Koral, a content management service, was acquired. In 2008, Salesforce acquired Instranet for $31.5 million. In 2010, Salesforce acquired multiple companies, including Jigs…


Criticisms

In November 2007 a phishing attack compromised contact information on a number of Salesforce customers. Some customers then received phishing emails that appeared to be invoices from Salesforce. Salesforce has stated that “a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database.”
In 2017 at DEF CON, two security engineers were let go after giving a presentation on an internal …


Salesforce Ventures

In 2009, Salesforce began investing in startups. These investments became Salesforce Ventures, headed by John Somorjai In September 2014, SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.
In August 2018, Salesforce Ventures reported investments totaling over $1 billion in 275 compa…


See also

• Salesforce Tower
• Salesforce Tower Indianapolis
• Salesforce Marketing Cloud
• SalesforceIQ

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