What are the benefits of using Salesforce?
During this month’s Continued Professional Development (CPD) programme focus we will be discussing the benefits of adding Images into your Salesforce Instance, the different use cases where it can value and a demo of Sharinpix to understand how it could …
Why should I use Salesforce?
- Salesforce Knowledge transfer
- Lightning Console
- CTI Implementation
- Call Center Management
- Customer Communities
- Live Agent
- Wave Analytics
- knowledge base Maintenance of customer self-service
- Improved productivity
- Automated phone support
What are the available portals in Salesforce?
- Determine which pages and fields customers see with page layouts and field-level security
- Manage customers with profiles, roles, and sharing rules
- Provide and organize documents via Salesforce CRM Content or the Documents tab
- Create a knowledge base for your customers using Salesforce Knowledge
Which all companies use Salesforce?
- Enterprise Salesforce Consulting
- Event Management & Production Agencies
- Event Marketing Agencies
- Experiential Marketing Agencies
- Graphic Design Agencies
What platform is Salesforce built on?
Salesforce Experience Cloud, previously Salesforce Community Cloud, is Salesforce’s Digital Experience Platform built on the Customer 360.
What infrastructure does Salesforce run on?
Salesforce already relies on AWS as its primary public cloud provider and AWS also uses Salesforce as its CRM platform.
Is Salesforce in AWS?
Salesforce Platform Salesforce has its own data centres across the world that service some customers running on the core platform (Sales, Service, Experience Cloud, etc). Salesforce uses AWS in regions where they don’t have their own data centres (eg.
Is Salesforce a software platform?
Salesforce started as Software as a Service (SaaS) CRM company. Salesforce now provides various software solutions and a platform for users and developers to develop and distribute custom software.
Does Salesforce use Google or Microsoft?
Salesforce provides several tools that integrate with Microsoft or Google email and calendar applications.
Is Salesforce hosted on Azure?
Salesforce will deploy its Marketing Cloud service on Microsoft’s Azure public cloud infrastructure. Salesforce already uses Amazon Web Services, and the company announced plans to use Google Cloud Platform in 2017.
How much revenue does Salesforce have in 2019?
For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.
When did Salesforce buy Slack?
On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.
Why did Salesforce reject donations?
The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”
What are the tabs in Salesforce?
Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts,” “Reports,” and “Accounts.” Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
What is Lightning Platform?
Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.
Is Salesforce a tax avoidance company?
Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who “paid an effective federal tax rate of 0% or less” in 2018, as a result of the Tax Cuts and Jobs Act of 2017.
Does Salesforce use Solaris?
The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.
What is Salesforce Cloud?
The Salesforce Service Cloud is a CRM that supports a business’s customer support team. It helps customers get in touch with a company via email support, live chat, or phone, and then helps the customer agent find and process a resolution to the customer issue.
What is customer 360?
Customer 360 Audiences, previously called Salesforce DMP, provides one platform to unify all of your customer data. You can create segmented lists of your customers, and easily slice and dice the data further, even if your customer audiences are in the millions.
What is mobile studio?
This gives you the ability to craft messages that can be delivered via SMS, MMS, and Push messages.
Is Salesforce a CRM?
Salesforce has been building industry-specific solutions for a few years now, including Financial Services Cloud, Health Cloud, and their Public Sector Cloud. Both of these solutions take Salesforce’s core CRM offering and create a specialized product that is more suited to specific industries.
Is tableau native to Salesforce?
Previously called Einstein Analytics, Tableau CRM is native to the Salesforce platform. It allows you to use Salesforce data, as well as data from external sources to embed analytics inside of Salesforce. Users have to have Salesforce licenses in order to access this data.
What is Salesforce platform?
Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.
Is Salesforce smart?
Salesforce is almost too smart. There is so much you can do with it, and if not implemented correctly, you may run into some hiccups. For example, my company grew and continued to grow but we did not scale our Salesforce platform to meet our ever-changing needs.
Global Strategic Partnership
The world’s leading cloud provider and the #1 CRM platform are making it easier for developers using both technologies to build and launch customer applications, natively leverage AWS services in Salesforce, and securely connect data and workflows across both Salesforce and AWS.
The Latest from Salesforce and AWS
Salesforce launches Intelligent Document Automation (IDA) Powered by Amazon Textract, for healthcare and life sciences companies to digitize their document management processes for improved patient experiences.
Amazon Connect and Salesforce
Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.
AWS and Salesforce Offerings
AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities.
Learn about how Stonehenge leveraged KlikaTech expertise to use Alexa for Business and AWS IoT together with Salesforce technology to provide a better rental experience in Manhattan.
The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.
What is a Database?
A database is an area for structured data. And a database should ensure that data can be organized, and managed, and ultimately manipulated. To do this, databases leverage tables. Most of you are probably familiar with table format. If you think about how Microsoft Excel organized data, that’s similar to how databases organize data.
What is the Salesforce Database?
Salesforce uses Oracle to power its databases. That may seem strange since Salesforce and Oracle are direct competitors. But, like Apple and Samsung, they have a semi-symbiotic relationship.
Understanding Tables in Salesforce
Salesforce calls its tables “objects,” its rows “records,” and its columns “fields.” So, Salesforce has objects with fields and a bunch of records. We’ll get into the fun stuff and talk about how we can relate these objects to other objects in a bit. For now, let’s define these three core functions — objects, fields, and records.
Understanding Relational Databases
In traditional databases, information is simply related within the context of the database itself. In other words, rows are related to columns. This is incredibly helpful when you’re working within the context of a single table, but what if you need multiple tables to share data with each other? For that, you will need a relational database.
Understanding Salesforce’s Relational Nature
In a typical database, tables can share the same type of data. But, there’s no real way for them to talk to each other and utilize data from one another. In a relational database like Salesforce, they can.
How Integrat.io Can Help
Ultimately, Salesforce is a leader in the tech space. For companies looking to get the most out of their data, working with Salesforce is a must. While Salesforce is great on its own, its made even better when paired with the Integrat.io platform.
Salesforce Licenses – Recap
As a recap, here are the links to all the main Enterprise licenses types, including a rather handy PDF specification/comparison sheet – just click “download the full comparison sheet” on the relevant page:
What are Platform Licenses?
Platform Starter and Platform Plus licenses offer the standard Salesforce functionality you’ve come to know and love. However, the range of standard objects and the number of custom objects are severely curtailed – e.g., barely anything sales or service-related.
Contract restrictions – recreating standard objects. Salesforce is extremely clear about this. If you copy certain standard features using custom techniques, then you must pay for those standard features. The main example is Opportunities and recreating the functionality contained therein to save on cost.
Changing Salesforce Licenses
Sometimes you’ll see references to “Salesforce licenses”, which are Sales Cloud, Service Cloud or a combination thereof and sometimes to “Salesforce Platform licenses” which are the Platform Starter and Platform Plus licenses. In practical terms there’s no difference – both types have the same standard interface.
Keep your profiles very “bare bones” if you can, with only a few (or zero) objects. Then add in the permissions you require via permission sets (or permission set groups of course) – this enables users with different licenses to share the same permission sets.
There’s a lot of information to take in about Salesforce licenses and a lot of options. The time spent to work out your use case could have a very high ROI and unlock Salesforce for more areas of your business.
What is Salesforce database?
The Salesforce database is powered by Oracle. This employs a variety of features which makes it self-secure and improves the repairing functionality. There are a number of languages that are used for the Salesforce database including SQL.
Which is better, Heroku or Salesforce?
If your app is not tied to applications in Salesforce, Heroku may be better – you can use standard technologies and frameworks that you’re familiar with, rather than trying to bend Salesforce to your whim and work around the limitations.
Can you use Heroku with Salesforce?
That’s not to say you can’t integrate a Heroku app with Salesforce, just that you‘d use web services to communicate with Salesforce. An example – if you’re building a website, you could try and use Salesforce Sites, which may be OK if you only have a limited site to build, exposing relevant data in your business org.
Is salesforce robust?
It’s robust. If you’re going to rely on a system, and hold people accountable to putting information in there, that system better be robust – salesforce is. It’s meant to be tweaked. This may appear less “user friendly” to start because there is simply more there to play with.
Salesforce’s products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud and Platform. Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.
Salesforce’s main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training c…
The company was founded in 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company. Initial funding for the company came from Larry Ellison and Halsey Minor.
In 2003, Salesforce held its first annual Dreamforce conference in San Francisco. In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbo…
In November 2007 a phishing attack compromised contact information on a number of Salesforce customers. Some customers then received phishing emails that appeared to be invoices from Salesforce. Salesforce has stated that “a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database.”
In 2017 at DEF CON, two security engineers were let go after giving a presentation on an internal …
In 2009, Salesforce began investing in startups. These investments became Salesforce Ventures, headed by John Somorjai In September 2014, SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.
In August 2018, Salesforce Ventures reported investments totaling over $1 billion in 275 compa…
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