What is servicemax in salesforce


What exactly does Salesforce do?

salesforce is basically a CRM Platform which is used to make a good customer relationship management. it is totally work on cloud. it has many cloud like service, sales, marketing, commerce.

What exactly is Salesforce?

What exactly is Salesforce? In easy terms, Salesforce is software that allows companies to better manage their relationship with customers by focusing on the relevant areas. It is offered as a SaaS (Software as a Service), which means that you don’t need to download or install it on a server or dedicate a lot of storage to it.

How to enable Salesforce CRM content in Salesforce?

The profile of the user doing the sync should have the following permissions enabled:

  • Manage Salesforce CRM Content
  • Create Libraries
  • Manage Content Permissions
  • Manage Content Properties
  • Manage Content Types and
  • Deliver Uploaded Files and Personal Content

Is Salesforce a SaaS?

SaaS means one or more applications—available on the cloud—can be accessed through a network or over the internet. Salesforce is the leading SaaS provider with its flagship CRM platform, available exclusively online, as well as its SaaS platforms for marketing, service, and the Internet of Things.

What is ServiceMax software?

ServiceMax’s platform is a SaaS (Software as a Service) software running on Salesforce force.com cloud technology. ServiceMax’s cloud-based, mobile-ready field service software solution supports companies across industries to manage work orders, plan and schedule work assignments, and provide mobile technician enablement, contracts and entitlements, proactive maintenance, and parts inventory management. The ServiceMax platform is designed to optimize the service execution processes and is used by service technicians, dispatchers, service planners, and their managers. Customers include medical device manufacturing, industrial manufacturing, food and beverage equipment, buildings and construction, technology, oil and gas, and power and utilities industries. ServiceMax software is primarily used by enterprise size customers.

When did Servicemax acquire Zinc?

In February 2019 , ServiceMax acquired Zinc, the company providing a frictionless way for service workers to get and share knowledge in real-time.

When did GE acquire Servicemax?

The acquisition was completed on January 10, 2017. On December 13, 2018, GE Digital and SilverLake announced an agreement for GE Digital to sell a majority stake in ServiceMax. GE retained a 10% equity ownership in the company.

Who is Maxplore Technologies?

Maxplore Technologies was founded by Athani Krishnaprasad and Hari Subramanian as a consulting company focusing on customer relationship management. A client requested Maxplore build a field service module on the Salesforce platform. The project took 2 weeks and in 2007, was entered in the “AppExchange Challenge” at the Dreamforce conference. The project won $2 million in funding from Emergence Capital and went on to win the Force Million Dollar Challenge in 2008 when the company changed its name to ServiceMax. In February 2019, ServiceMax acquired Zinc, the company providing a frictionless way for service workers to get and share knowledge in real-time.

What is ServiceMax software?

ServiceMax is the global leader in asset-centric Field Service Management Software that maximizes asset performance and helps companies differentiate with service. Improve productivity and support asset-centric business processes with pre-configured templates and industry best practices.

Is ServiceMax publicly traded?

ServiceMax announces plans to become a publicly traded company listed on the Nasdaq stock exchange.

What is ServiceMax’s phone number?

Phone. 1-800-756-4960 ext. 2. ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams.

What is ServiceMax Professional Services?

ServiceMax Professional Services are where field service processes meet best practices that are derived from hundreds of deployments across the globe. With the sole focus on field service and deep implementation experience, ServiceMax Professional Services help organizations realize service outcomes at lower risk and faster time to value.

What is Salesforce Labs?

CATEGORIES Admin & Developer Tools , Salesforce Labs Use this package to configure the officially supported SalesforceA applications as Connected Apps in your organization. This package is usually pre-installed in your organization, but is available here in case you need to reinstall it.

What is Salesforce Inbox Control Panel?

CATEGORIES Sales Intelligence The Salesforce Inbox Control Panel allows you to manage your team’s deployment of the Inbox apps.

What is a field service 360?

CATEGORIES Field Service Asset 360 is the only end-to-end field service solution that covers the complete asset life cycle from personalized customer care to asset-centric service delivery – brought to you in cooperation by the market leaders ServiceMax and Salesforce.

Does managed package count against org?

Contents of managed packages don’t count against your org’s app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.

What users like

The mobile solution of Salesforce Field Service for Field Engineers has been extremely well received. They can now complete their entire workflow from a mobile device. Also, the web UI which is Lightning based has simple flows that are intuitive in nature and the learning or ramp up time …

What users do not like

There are so many objects that reporting can be challenging and set up for new territories, technicians, etc is not always straightforward. There is not enough support from Salesforce for this product. No one seems to be an expert and I have premier support now and still I feel like …

What users like

The ongoing focus on mobile and offline capabilities have been great for our company. We also appreciate the focus on empowering Technicians through real-time Customer and Machine data as well as the digital tools they need to solve problems in the field- the first time!

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