what is salesforce

What is Salesforce?

• Salesforce Customer Success Platform. The foundation of the platform is data – data from every source, powering intelligent apps on any device.
• The Salesforce.org Education Cloud. Salesforce.org Education Cloud is a single set of solutions designed to help drive student success across the life cycle from prospect to alum.
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What does Salesforce actually sell?

how many customers and employees does salesforce have? 150,000 customers 20,000 employees. Ohana means. family. Salesforce‘ customers are. at the center of everything we do. What does salesforce actually sell? CRM software. What does CRM stand for? customer relationship management.

What is Salesforce and what do we do?

Salesforce is requiring … people and organisations can do to protect their user accounts and data, requires a range of MFA options, such as hardware keys. Through partnership with our customers to spread the use of MFA, we can make it much harder for …

What are the benefits of using Salesforce?

During this month’s Continued Professional Development (CPD) programme focus we will be discussing the benefits of adding Images into your Salesforce Instance, the different use cases where it can value and a demo of Sharinpix to understand how it could …

What are the pros and cons of Salesforce?

• Low risk: Low acquiring cost and low-risk management as an organization tool.
• Salesforce database helps in organizing and digitizing company sales records.
• Allows customization of profiles for individual customers, and gives quick access to individual records.

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What is Salesforce used for?

Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.

What is Salesforce for beginners?

Salesforce is a leading CRM (Customer Relationship Management) software which is served form cloud. It has more than 800 applications to support various features like generating new leads, acquiring new leads, increasing sales and closing the deals.

What is example of Salesforce?

0:194:55Salesforce Demo – YouTubeYouTubeStart of suggested clipEnd of suggested clipThese updates help users communicate with team members and keep everyone aware of which team membersMoreThese updates help users communicate with team members and keep everyone aware of which team members are working with which clients.

Why is Salesforce so popular?

One of the reasons that Salesforce is so popular is that it is packed with features like no other CRM software; features such as contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools, analytics and an intuitive, mobile-ready dashboard.

Is Salesforce difficult to learn?

Though Salesforce is extensive, it is not difficult to learn. If you put your mind and concentration into learning the Salesforce CRM and at the same time take up this online Salesforce Training course, you will be able to master Salesforce within weeks.

Is Salesforce a coding?

As Salesforce is a low-code or no-code application development platform, you don’t need to have a coding background to become a Salesforce Developer which makes it a perfect career choice for you if you wish to launch your IT career without any prior coding experience.

What are 6 benefits of Salesforce?

The 6 Greatest Benefits of CRM Platforms to KnowA single view of the customer for cross-functional insight and reporting.Dashboards that visually showcase data in action.Customer-centric automation.Proactive service.Optimized processes.Simplified collaboration.

How do I learn Salesforce?

How to learn SalesforceUsing Salesforce Trailhead (the company’s own online training platform)Signing up to third-party online Salesforce training courses with providers such as Udemy.Following tutorials on YouTube via creators such as Salesforce Hulk, Salesforce Apex Hours, and SFDCFacts Academy.More items…•

Is Salesforce a database?

The Salesforce Database Salesforce runs on the Force.com platform, which provides a powerful relational database. In a relational database, data is stored in tables. Each table is made up of any number of columns that represent a particular type of data (like a date or a number).

Why do companies use Salesforce?

Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.

Who uses Salesforce?

Companies using Salesforce CRM for CRM include: Walmart Inc., a United States based Retail organisation with 2300000 employees and revenues of $572.75 billion, UnitedHealth Group Incorporated, a United States based Healthcare organisation with 350000 employees and revenues of $285.27 billion, McKesson Corporation, a …

What is the number 1 CRM in the world?

It’s official: Salesforce is the world’s number one CRM for a fifth year running. In a press release issued today, Salesforce confirmed that it has been named the global leader in CRM by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.

What Made Salesforce An Instant Hit?

The answer to this is very simple, it was Cloud Computing. Salesforce wasn’t just about a better product at a fraction of the cost. It was about re…

Statistics Which Make You Choose Salesforce

As of May 2016, Salesforce has had over 150,000 customers across the world. In the world of CRM, Salesforce dominates with a 19.7% market share. It…

What Are The Services and Products That Salesforce Offers?

To understand what is Salesforce, you need to know the different services and products that Salesforce has to offer and when to use them. Through S…

Which Companies Use Salesforce?

Now that we have a clear understanding of what is Salesforce and which service to use when, let’s look at where Salesforce is being used by various…

What was Salesforce before?

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can you imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. What would be a feasible solution to this? I am sure you guessed it – building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

Why is Salesforce so effective?

Effective – Because it is easy to use and can be customized to meet business needs, customers find Salesforce very effective.

What is chatter in Salesforce?

Chatter – Chatter is an enterprise collaboration platform from Salesforce that enables your employees to collaborate. Chatter can help you drive productivity by connecting employees wherever they are. It also helps in knowledge sharing between departments in an organization or different organizations.

How long did it take Salesforce to be implemented?

HCL implemented the Salesforce1 Sales Cloud in four months with 92% user adoption. For a program, which impacted over 6200 users across 14 countries, four months is quick. Ease of integration with third party applications improved productivity by 3-4 percent. Using Salesforce, HCL was able to validate data at the time of data entry. This enabled them to achieve an incredible 90% accuracy in their master data.

What applications does Salesforce integrate with?

Integration With Other Applications – Salesforce was integrated with applications such as SAP, ODS, BI and various third party applications by using AppExchange applications and customized Web Service APIs.

What is Salesforce Community Cloud?

Salesforce Community Cloud – If you need a social platform for your organization to connect and facilitate communication among your employees, partners and customers then Salesforce Community Cloud is the service you need. You can use this platform to exchange data and images in real time.

How long does it take to deploy CRM?

Fast – Traditional CRM software can take more than a year to deploy, compare that to months or even weeks with Salesforce.

What is Salesforce software?

Salesforce is a multi-solution platform that is designed to help businesses with just about anything. As the official Salesforce website puts it, Salesforce works to “bring companies and customers together.”. Whether you’re promoting a service, selling a product, or organizing a community, Salesforce helps keep track of all customer …

Why is Salesforce important?

Whether you’re promoting a service, selling a product, or organizing a community, Salesforce helps keep track of all customer and client information and interactions, ensuring that nothing falls through the cracks. For instance, it can be used to help engage more with current and past customers by sending targeted and personalized messages.

How does Salesforce prepare students for certification?

The program also prepares students for both Salesforce certification exams through practice tests and quizzes at the end of each course chapter. What also makes our course unique is that we offer different solution options. For example, you can enroll in our online Flexi-Pass program that includes a blend of both self-paced learning and instructor-led live virtual classrooms. If you’re only looking for something that’s not quite as structured, we also offer a self-paced learning option. If you have an entire team that is going to be using Salesforce and you want to ensure they’re getting the most out of the platform, we also offer corporate training solutions.

What is Salesforce administrator?

A Salesforce administrator is an expert at deploying and managing the platform. Responsibilities may include cleaning up old data, user maintenance, and providing support to other team members.

Where is Salesforce CRM located?

But you may also be wondering, “what is Salesforce CRM?”. Headquartered in San Francisco, Salesforce is a cloud computing company that was founded in 1999 by Marc Benioff, the company’s chairman, and CEO.

What would happen if Salesforce was not available?

Without Salesforce, running a business in today’s world can cost you money. On any given day, your team might produce a ton of data that has to be stored. Without Salesforce, you’re most likely sorting through this data manually, and this is more time spent on administrative work as opposed to building customer relationships.

How many hours of training is required for Salesforce?

With 64 hours of blended learning and 30 hours of hands-on practice, students learn core administrative features of the platform. Students learn the fundamentals of Lightning Components, including the capabilities of Lightning Components, how to install Lightning Components, and how Lightning Components compares to Visualforce. Our course also allows students to work on four different projects with 28 case studies.

What is Salesforce 360?

Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilising your business, reopening, and getting back to delivering exceptional customer experiences.

How long is Salesforce free?

Try Salesforce free for 30 days — no credit card required, no software to install.

What is Salesforce’s main service?

Salesforce’s main services are tools for case, task and issue management. It also gives customers tracking abilities for their raised cases and conversation features for social networking Web sites, provides analytical tools and other services including email alert, Google search, and access to customers’ entitlement and contracts. They also partner with companies like IBM, Accenture, and Saggezza to help integrate Salesforce’s cloud-based services into their businesses.

How much revenue does Salesforce have in 2019?

For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.

Why did Salesforce reject donations?

The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”

Why is Salesforce asynchronous?

Salesforce provides a series of asynchronous processing methods for Apex to allow developers to produce longer-running and more complex Apex code.

What is Lightning component?

Lightning components are built using the open-source Aura Framework but with support for Apex as the server-side language instead of Aura ‘s JavaScript dependency . This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.

When did Salesforce buy Slack?

On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.

Is assistly a SaaS?

After being acquired by Salesforce.com for $50 million in 2011 Assistly was re-branded as Desk.com in 2012 as a customer support software. Desk.com is a SaaS customer service application. The product differentiates itself from Salesforce’s other service platform by specifically targets small businesses. It integrates with a variety of products and third-party applications including Salesforce CRM, Salesforce IQ, Atlassian JIRA, Mailchimp and other apps. Desk.com also supports up to 50 languages.

What is Salesforce software?

Salesforce is a cloud-based platform that provides software and services to create relevant customer experiences. Started as Software-as-a-service (SaaS), Salesforce is based on a multi-tenant architecture that has benefits such as API Integration, configuration, scalability, free capacity, low-cost ownership, platform support, and more.

What does Salesforce do in the community?

This cloud lets you directly connect with customers, increase partner success, and drive employee productivity like there’s no tomorrow. Multiple communities can be easily created and accessed for specific needs and customized to represent any brand. You can personalize each customer’s experience with their specific interests so customers can search the community to find information quickly and ask the community to get the answer they need while service representatives spend time tackling the toughest cases. Channel partners can close the deal faster by easily accessing experts and managing leads right within the community. Marketing teams can collaborate with agencies to streamline their campaign creation and gather feedback from potential customers.

What is Salesforce app cloud?

Imagine how it would be if you had the power to create apps. Salesforce app cloud is a new kind of platform-as-a-service. We’ll put this simply so it can be said as salesforce for dummies. You may imagine this to be in-line with playstore of google but for CRM purposes. It is a kind of ecosystem for building, discovering and running all of your apps. Developers using frameworks in modern languages and business admins using drag and drop lightning tools like App Builder and Process Builder in Salesforce can all leverage app cloud. Apps can be created that connect you to customers with highly personalized experiences. Through this platform, legacy data can be modernized into mobile apps for all your employees if you host an organization. These apps will also change the way how you make partnerships with anyone across your business domain. You can design apps to listen to event data from mobile devices, sensors, websites and then make prudent actions based on it. Thousands of pre-built apps in AppExchange can be discovered. You can run your apps on a secure infrastructure trusted by the world’s leading brands easily scaling across every device from a bunch of users to lakhs instantly. This truly gives out the salesforce features in the development of apps.

Why is Salesforce important?

As a widely used CRM tool, Salesforce benefits both small and large businesses. It breaks down the organization’s operations and allow the employees to have a single customer view of various department. All these services allow a business to use the latest technologies, find potential customers, and provide a better experience.

Why do companies use Salesforce?

Companies use Salesforce to expand their customer base and integrate the different cloud services into a single platform. Companies from different fields such as education, automotive, healthcare, life sciences, and finance use Salesforce to drive customer services and create new opportunities. Below is the list of such companies using Salesforce for their customer relationship management:

How much revenue does Salesforce have?

Salesforce announced in August 2017 that it reached revenue of about $10 billion becoming the first cloud computing company in achieving that feat.

What is Apex code?

Apex – Being a proprietary programming language, Apex is similar to C# and Java provided by Force.com. It is a strongly-typed, case-insensitive, object-oriented programming language which has dot-notation and curly-brackets syntax. The Apex code is mainly used to manipulate data and express business logic rather than supporting user interfaces and interaction. The developers can fine tune the application as they have a good grip over it because Apex code is closely bound to the execution of the platform. As packaging model of Apex code is similar to that of Java, reusable code packages can be invoked from each other. Compatibility, scalability and maintenance issues’ responsibility is completely on Salesforce and not on user.

How long is Salesforce free?

Try Salesforce free for 30 days — no credit card required, no software to install.

How to use CRM?

By using our CRM platform, you can: 1 Work together with a shared view of every customer 2 Personalize your customer experiences using AI 3 Boost productivity using automation, enablement, and insights 4 Scale and tailor for any size business in any industry 5 Keep your data secure on a proven, trusted platform

What is Salesforce business?

Salesforce® is a cloud-based enterprise platform by Salesforce.com, Inc., a global cloud computing company that provides easy to use Salesforce business applications that help you create relevant customer experiences by staying connected with customers, prospects, partners, sales, and market services globally.

What is Salesforce platform?

As a unified secure and scalable platform which can be customized and upgraded according to business needs and requirements, Salesforce extends the outreach for core business activities. The point-and-click development language, inbuilt workflow, configurations, no infrastructure overheads, and integration tools all empower businesses to solve their core problems and leave the rest to the vendor.

What is Salesforce 360?

Introduced in 2018, Salesforce Customer 360 is an integrated CRM platform, a set of united portfolio of services, technology and APIs, like mobile, AI, blockchain, security, etc. designed to integrate Salesforce apps and data across the entire organization and deliver connected personal customer experiences. Salesforce Customer 360 unites customer data across sales, marketing, customer service, etc. by utilizing MuleSoft to connect to various data sources inside and outside the CRM and put them into a single view; by applying Einstein AI to automate tasks and get predictive analytics; by using Tableau for data visualization and meaningful insights.

What is Salesforce marketing cloud?

One of the most anticipated Salesforce products, Salesforce Marketing Cloud helps businesses make smarter data-based decisions, as well as drive sales and close deals through multi-channel communications.

What is Einstein in Salesforce?

Built into the Salesforce Platform, Einstein is an artificial intelligence (AI) technology that helps users improve their customer’s experience with predictive analytic capabilities. Being data-, modeling- and production-ready, which means AI spares the user’s time and efforts on data preparation, it fits easily into an organization or an additional development. It is now available within Sales Cloud, Service Cloud, Marketing Cloud, App Cloud, Analytics Cloud, IoT and Community Cloud.

What is Salesforce Lightning?

Salesforce Lightning is a service platform (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. A Lightning experience delivers out-of-the-box tools to automate business processes, creates custom business logic, customizes user interface, integrates with third-party applications, and provides responsive layouts, making it easier to build responsive applications for any device.

How many companies use Salesforce?

According to Salesforce, over 150,000 companies use Salesforce CRM as a unified platform, accessible from any desktop or mobile device, for better data management. How to Use Salesforce to Power Your Financial Services.

Salesforce Customer Success Platform

The foundation of the platform is data – data from every source, powering intelligent apps on any device.

The Salesforce.org Education Cloud

Salesforce.org Education Cloud is a single set of solutions designed to help drive student success across the life cycle from prospect to alum.

Why is Salesforce important?

Salesforce’s services allow businesses to use cloud technology to better connect with customers, partners and potential customers. The software has become the number one for customer success and helps businesses track customer activity, market to customers and many more services.

When was Salesforce founded?

Founded in 1999 by a former Oracle ( ORCL) – Get Report executive Marc Benioff, Dave Moellenhoff, Frank Dominguez and Parker Harris, Salesforce is one of the first global companies to successfully employ a cloud-based CRM software.

What is Salesforce community cloud?

With their marketing cloud, Salesforce helps companies track customer journeys while providing multichannel marketing campaigns, while their community cloud allows companies to directly interact with their customers and allows their customers to interact with each other.

How much does Salesforce increase sales?

According to the Salesforce website, companies that use the software see average increases in a variety of areas, including an average 27% increase in sales revenues, 32% increase in lead conversion, 34% increase in customer satisfaction and a 56% faster deployment.

What is Salesforce 2020?

What is Salesforce and What Does It Do in 2020? Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base.

How much did Salesforce buy ClickSoftware?

Most recently, it was announced in August of 2019 that they would be purchasing ClickSoftware for $1.35 billion.

Why do companies use Salesforce?

Companies use Salesforce to understand their customers, connect with them on a variety of levels and help grow their customer base.

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