What is salesforce field service lightning


Field Service Lightning (FSL), as you might know, is a Salesforce product that connects customers, workforce and products on a single platform to deliver exceptional on-site services. It also provides customer support team a chance to intelligently delegate work to Field Service technicians and monitor them constantly.

What are the three parts of Salesforce Field Service lightning?

Field Service has three main parts that work together to give you a complete field service management solution.Core Field Service features.Scheduling and optimization from a managed package.A mobile app for your mobile workforce.

Is Field Service lightning the same as lightning?

Formerly known as Field Service Lightning (FSL), Salesforce Field Service (SFS) has a new name, but its purpose and value remain the same. It is Salesforce’s field service solution. In other words, it’s an onsite job management platform with real-time collaboration capabilities.

Is Field Service lightning part of service Cloud?

Salesforce Field Service, formerly known as Field Service Lightning (FSL), is the extension of Service Cloud that provides a comprehensive view of workforce management.

What does field service mean?

Field service refers to services provided outside of a company’s office or grounds. In field service, workers are dispatched to off-site locations in order to perform their tasks, which commonly include repairs, sales, customer support or inspections.

What is the use of Field Service in Salesforce?

When Field Service is enabled, you gain access to a suite of standard objects that you can find in Setup and as tabs in Salesforce. These objects make up the core Field Service features, including work orders and service appointments.

What is FSL dispatcher?

The Field Service dispatcher console is the main working space for dispatchers. It features a dynamic map and a highly customizable Gantt chart showing upcoming appointments, active team members, and more.

How do I install FSL in Salesforce?

Open an incognito browser window in Chrome. In the incognito window, paste this link https://fsl.secure.force.com/install into the address bar to install the managed package. Click the link to install the most recent managed package to your Trailhead playground production org.

How do I enable field service lightning in Salesforce?

Enable Field Service LightningFrom Setup, enter Field Service Settings in the Quick Find box, then select Field Service Settings.Click Enable Field Service Lightning. … Click Save.More items…

What is Field Service Cloud?

Oracle Field Service. Oracle Field Service is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.

What is the main idea of field services?

Field services refers to any work conducted at a customer site where your products are installed. For example, in the enterprise IT, industrial equipment, and healthcare technology industries, field services involves managing the installation, maintenance, or repair of hardware or equipment installed “in the field”.

Why do we need field service software?

Field service software can help bridge the communication gap between field employees and back office employees. By leveraging web applications and mobile applications, employees can collaborate on managing jobs, processing purchase orders, reporting delays, and other critical business activities.

What is field service technology?

At its core, FSM is simply any system that is designed to keep track of the various components of field operations. These components typically include inventory management, vehicle tracking, scheduling, customer portals, and more.

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