What is salesforce definition

Full
Answer

What exactly does Salesforce do?

salesforce is basically a CRM Platform which is used to make a good customer relationship management. it is totally work on cloud. it has many cloud like service, sales, marketing, commerce.

What are the pros and cons of Salesforce?

• Low risk: Low acquiring cost and low-risk management as an organization tool.
• Salesforce database helps in organizing and digitizing company sales records.
• Allows customization of profiles for individual customers, and gives quick access to individual records.

More items…

What is the main purpose of Salesforce?

Salesforce.com, inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

What exactly is Salesforce?

What exactly is Salesforce? In easy terms, Salesforce is software that allows companies to better manage their relationship with customers by focusing on the relevant areas. It is offered as a SaaS (Software as a Service), which means that you don’t need to download or install it on a server or dedicate a lot of storage to it.

See more

What is Salesforce in simple words?

Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.

What is Salesforce and why IT is used?

Salesforce is a company that makes cloud-based software designed to help businesses find more prospects, close more deals, and wow customers with amazing service.

What is Salesforce best known for?

Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Analytics Cloud, IoT Cloud, App Cloud, Health Cloud, Financial Services Cloud, Force.com, and Chatter.

What is the role of Salesforce?

Generating income and revenue are the primary roles of the sales force. A sales team must work together to increase brand awareness and drive sales forward. Small businesses hiring salespeople for the first time must overcome the challenges of finding a cohesive team to work well together.

What is Salesforce Platform?

Salesforce Platform is the app development platform that extends your CRM’s reach and functionality. You do not have to be a developer to build apps using the Salesforce Platform.

What language is Salesforce?

ApexFor server-side development, Salesforce app developers use Apex, a strongly typed object-oriented programming language with syntax similar to Java. Apex code is stored in the format of classes and triggers. Salesforce also has its own data management language SOQL, which is similar to SQL.

Is Salesforce a database?

The Salesforce Database Salesforce runs on the Force.com platform, which provides a powerful relational database. In a relational database, data is stored in tables. Each table is made up of any number of columns that represent a particular type of data (like a date or a number).

What is CRM in Salesforce?

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

What kind of company is Salesforce?

Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development.

How many types of Salesforce are there?

There are four primary Salesforce Editions available: Essentials, Professional, Enterprise, and Unlimited.

What are record types in Salesforce?

“Record types let you offer different business processes, picklist values, and page layouts to different users. You might create record types to differentiate your regular sales deals from your professional services engagements, offering different picklist values for each.

What kind of jobs use Salesforce?

Here are the top 10 jobs that use salesforce:Account Executive Jobs (Overview)Inside Sales Representative Jobs (Overview)Director Of Sales Jobs (Overview)Business Development Manager Jobs (Overview)Customer Success Manager Jobs (Overview)Enterprise Account Executive Jobs (Overview)More items…•

What Made Salesforce An Instant Hit?

The answer to this is very simple, it was Cloud Computing. Salesforce wasn’t just about a better product at a fraction of the cost. It was about re…

Statistics Which Make You Choose Salesforce

As of May 2016, Salesforce has had over 150,000 customers across the world. In the world of CRM, Salesforce dominates with a 19.7% market share. It…

What Are The Services and Products That Salesforce Offers?

To understand what is Salesforce, you need to know the different services and products that Salesforce has to offer and when to use them. Through S…

Which Companies Use Salesforce?

Now that we have a clear understanding of what is Salesforce and which service to use when, let’s look at where Salesforce is being used by various…

What is Salesforce 360?

Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilizing your business, reopening, and getting back to delivering exceptional customer experiences.

How long is Salesforce free?

Try Salesforce free for 30 days — no credit card required, no software to install.

How to contact Salesforce support?

Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action. Get an overview of what Salesforce can do for your business in our product demos. Watch demos.

What was Salesforce before?

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can you imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. What would be a feasible solution to this? I am sure you guessed it – building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

Why is Salesforce so effective?

Effective – Because it is easy to use and can be customized to meet business needs, customers find Salesforce very effective.

What is chatter in Salesforce?

Chatter – Chatter is an enterprise collaboration platform from Salesforce that enables your employees to collaborate. Chatter can help you drive productivity by connecting employees wherever they are. It also helps in knowledge sharing between departments in an organization or different organizations.

How long did it take Salesforce to be implemented?

HCL implemented the Salesforce1 Sales Cloud in four months with 92% user adoption. For a program, which impacted over 6200 users across 14 countries, four months is quick. Ease of integration with third party applications improved productivity by 3-4 percent. Using Salesforce, HCL was able to validate data at the time of data entry. This enabled them to achieve an incredible 90% accuracy in their master data.

What applications does Salesforce integrate with?

Integration With Other Applications – Salesforce was integrated with applications such as SAP, ODS, BI and various third party applications by using AppExchange applications and customized Web Service APIs.

What is Salesforce Community Cloud?

Salesforce Community Cloud – If you need a social platform for your organization to connect and facilitate communication among your employees, partners and customers then Salesforce Community Cloud is the service you need. You can use this platform to exchange data and images in real time.

What is Force.com?

Force.com, allows admins and developers to create websites and applications into the main Salesforce.com application.

What is Salesforce software?

Salesforce is a cloud-based platform that provides software and services to create relevant customer experiences. Started as Software-as-a-service (SaaS), Salesforce is based on a multi-tenant architecture that has benefits such as API Integration, configuration, scalability, free capacity, low-cost ownership, platform support, and more.

Why is Salesforce important?

As a widely used CRM tool, Salesforce benefits both small and large businesses. It breaks down the organization’s operations and allow the employees to have a single customer view of various department. All these services allow a business to use the latest technologies, find potential customers, and provide a better experience.

What is Salesforce app cloud?

Imagine how it would be if you had the power to create apps. Salesforce app cloud is a new kind of platform-as-a-service. We’ll put this simply so it can be said as salesforce for dummies. You may imagine this to be in-line with playstore of google but for CRM purposes. It is a kind of ecosystem for building, discovering and running all of your apps. Developers using frameworks in modern languages and business admins using drag and drop lightning tools like App Builder and Process Builder in Salesforce can all leverage app cloud. Apps can be created that connect you to customers with highly personalized experiences. Through this platform, legacy data can be modernized into mobile apps for all your employees if you host an organization. These apps will also change the way how you make partnerships with anyone across your business domain. You can design apps to listen to event data from mobile devices, sensors, websites and then make prudent actions based on it. Thousands of pre-built apps in AppExchange can be discovered. You can run your apps on a secure infrastructure trusted by the world’s leading brands easily scaling across every device from a bunch of users to lakhs instantly. This truly gives out the salesforce features in the development of apps.

Why do companies use Salesforce?

Companies use Salesforce to expand their customer base and integrate the different cloud services into a single platform. Companies from different fields such as education, automotive, healthcare, life sciences, and finance use Salesforce to drive customer services and create new opportunities. Below is the list of such companies using Salesforce for their customer relationship management:

What does Salesforce do in the community?

This cloud lets you directly connect with customers, increase partner success, and drive employee productivity like there’s no tomorrow. Multiple communities can be easily created and accessed for specific needs and customized to represent any brand. You can personalize each customer’s experience with their specific interests so customers can search the community to find information quickly and ask the community to get the answer they need while service representatives spend time tackling the toughest cases. Channel partners can close the deal faster by easily accessing experts and managing leads right within the community. Marketing teams can collaborate with agencies to streamline their campaign creation and gather feedback from potential customers.

How much revenue does Salesforce have?

Salesforce announced in August 2017 that it reached revenue of about $10 billion becoming the first cloud computing company in achieving that feat.

How does Salesforce help with customer problems?

Using Salesforce, support agents can address customer problems by equipping them with the right tools. Building self-service communities give your customers the ability to solve their issues on their own terms. As a service owner, customer opinions ought to be your top concern. Every share, like, hearts, recommendations make a big difference from customers, and if they’re happy you’re happy.

What is Salesforce’s main service?

Salesforce’s main services are tools for case, task and issue management. It also gives customers tracking abilities for their raised cases and conversation features for social networking Web sites, provides analytical tools and other services including email alert, Google search, and access to customers’ entitlement and contracts. They also partner with companies like IBM, Accenture, and Saggezza to help integrate Salesforce’s cloud-based services into their businesses.

How much revenue does Salesforce have in 2019?

For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.

Why did Salesforce reject donations?

The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”

Why is Salesforce asynchronous?

Salesforce provides a series of asynchronous processing methods for Apex to allow developers to produce longer-running and more complex Apex code.

What is Lightning component?

Lightning components are built using the open-source Aura Framework but with support for Apex as the server-side language instead of Aura ‘s JavaScript dependency . This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.

When did Salesforce buy Slack?

On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.

What is Lightning Platform?

Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.

What is sales force?

Sales force is an American Based Cloud Computing Company which provides software as a service (SaaS) product solutions to customers. Salesforce is not a software, it provides complete cloud based CRM applications through Internet and a Browser.

What is Salesforce.com software?

Salesforce.com is “software as a service (SaaS)”, which means that the user need not to simply install Softwares or servers to maintain. Salesforce.com user must sign up for an account and instantly user can use the software to run their business. Salesforce.com offers a 30 trial and since there is no contract, you can cancel at any time and walk away if it’s not a fit for your business. Salesforce.com is accessed from Internet Browser. At First Salesforce.com started as a Customer Relationship Management(CRM) product but over the years has evolved into much, much more. Salesforceis among one of the best web based flexible and powerful database provider available in the market. More than 170,000 companies have discovered the result of Salesforce online database providers. Now a days everything is online, so it is difficult for companies to spend millions on storage problems so they simply bought a huge space for them on the cloud storage provided by Salesforce. Salesforce is known best for its CRM. Salesforce is a global cloud computingcompany situated in United States of America.

How does Salesforce help other companies?

Salesforce help other companies to keep their sales and client information up to date, start campaign for different companies and deal with their customers, sales and business deals. By combining business processes, people, and technology, companies can drive sales and keep customers satisfied after the sale.

What platform does Salesforce use?

Later in the next year 2013 Salesforce signed a 9 year agreement with Oracle CEO in which Salesforce will use Oracle Linux, Oracle Exadata, Oracle Database and the Java platform in their future services. Sa.

How long did Salesforce go public?

But after 5 years the company was out for public after they raisedUS$110 millionin the New York Stock Exchange. As the time passes the number of investor’s roses and then a time came when the investor’s wants to invest but there were few rooms available at Salesforce.

How many companies have discovered Salesforce?

More than 170,000 companies have discovered the result of Salesforce online database providers. Now a days everything is online, so it is difficult for companies to spend millions on storage problems so they simply bought a huge space for them on the cloud storage provided by Salesforce.

When did Salesforce migrate to Dell?

Salesforcewith the help of AMD Processor migrated to Dell on Linux from Sun Fire E25k in 2008. Later in the year 2012 Salesforce announces to build a datacenter in United Kingdom for Europeans customer’s data.

What is Salesforce used for?

Salesforce can also help you build connected brand journeys that adjust based on your customer’s interactions, and give them the most helpful personalized experience . Learn more about Marketing Cloud here.

Who is the CEO of Salesforce?

Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do?

Why do customers trust Salesforce?

Today’s customers want to trust they’re getting what they need from you, when and where they need it. They want experiences to be effortless, and they’re loyal to brands they can count on. The connected customer experiences Salesforce helps you to create ensure that trust.

What is Customer 360?

Customer 360 includes apps for marketing, sales, commerce, and service to help propel business forward — plus Slack to connect customers, teams, and partners.

How long is the Salesforce video?

This three-minute video explains how Salesforce technology brings customers, partners, and your brand together across teams – anywhere.

Why do companies come to us frustrated or overwhelmed by their customer data?

Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.

What does more administration mean in sales?

More administration means less time for everything else. An active sales team can generate a flood of data. Reps are out on the road talking to customers, meeting prospects, and finding out valuable information — but all too often this information gets stored in handwritten notes, laptops, or inside the heads of your salespeople.

What is CRM system?

When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, agent productivity, and more.

How does CRM work?

CRM systems start by collecting a customer’s website, email, telephone, and social media data — and more — across multiple sources and channels. It may also automatically pull in other information, such as recent news about the company’s activity, and it can store personal details, such as a client’s personal preferences on communications. The CRM tool organizes this information to give you a complete record of individuals and companies overall, so you can better understand your relationship over time.

Why is cross selling important?

By understanding your customers better, cross-selling and upselling opportunities become clear — giving you the chance to win new business from existing customers. This helps you to grow lasting, more profitable relationships with your customers.

Does Salesforce have a CRM?

Introducing a CRM platform has been shown to produce real results — including direct improvements to the bottom line. Using Salesforce CRM, global customers across all business sizes have a proven track record of producing the following:

What is sales management?

Sales management is how sales managers organize, motivate, and lead their sales reps while tracking — and improving — team performance. This includes hiring top talent, training sales staff, coordinating operations across the sales department, and implementing a cohesive sales strategy that drives business revenues. Think of it like a sports team.

What can a sales staff do in a centralized office?

With all of this centralized, sales staff can complete tasks like customer follow-up, team check-ins, workflow updates, and contract approvals both in and out of the office – as long as they have internet access.

Why do sales managers need to be trained?

Once the right people are on board, managers should invest in their growth. Successful sales organizations have regular training and professional development, both to stay on top of industry trends and to help motivate staff. Sales reps need to be updated with new product knowledge, information about the competitive landscape, and new avenues for leads. They should also receive regular training on industry best practices and regulations.

Why is sales management important?

An effective sales management system helps managers prioritize tasks and assign them to the right rep for the job. For example, the system could help a sales manager identify a new lead and send contact details to a rep with a request to set up a product demo. Sales management systems can also filter leads to help focus on those that are most likely to generate revenue for each product.

How to ensure there is no confusion in sales?

To ensure there is no confusion, the sales manager should track the same metrics each quarter and make their forecasting transparent. Everyone should know how the team is performing, preferably in real time. This allows both sales reps and sales managers to understand the team’s progress compared to quarterly goals while also allowing them to pivot when priorities change.

How to ensure sales management process is executed well?

To ensure the sales management process is executed well, managers need specific sales management skills. These can be gained through on-the-job experience or through training modules like those available through Salesforce Trailhead.

What is the third key technique used in successful sales management?

The third key technique used in successful sales management is a combination of forecasting and tracking. Sales managers need to forecast revenue for deals that are “in the bag” as well as likely sales from future leads. This determines what sales goals should be set for future quarters.

Overview

History

Services

Operations

Acquisitions

Criticisms

Salesforce Ventures

See also