What is salesforce about

See more

What exactly Salesforce does?

Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.

What is Salesforce in simple terms?

Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers.

What is Salesforce best known for?

Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Analytics Cloud, IoT Cloud, App Cloud, Health Cloud, Financial Services Cloud, Force.com, and Chatter.

What is the goal of Salesforce?

The main objective of sales force management is to optimise the performance of the sales and marketing teams. We could even say that sales force management is a strategy to increase business sales since it also relates to performance and results.

Is IT difficult to learn Salesforce?

Is Salesforce easy to learn? Though Salesforce is extensive, it is not difficult to learn. If you put your mind and concentration into learning the Salesforce CRM and at the same time take up this online Salesforce Training course, you will be able to master Salesforce within weeks.

What are 6 benefits of Salesforce?

The 6 Greatest Benefits of CRM Platforms to KnowA single view of the customer for cross-functional insight and reporting.Dashboards that visually showcase data in action.Customer-centric automation.Proactive service.Optimized processes.Simplified collaboration.

How do I learn Salesforce?

How to learn SalesforceUsing Salesforce Trailhead (the company’s own online training platform)Signing up to third-party online Salesforce training courses with providers such as Udemy.Following tutorials on YouTube via creators such as Salesforce Hulk, Salesforce Apex Hours, and SFDCFacts Academy.More items…•

Does Salesforce require coding?

It also includes executive functions and problem-solving tasks. Hence, Salesforce Admin will be working with a team of developers, consultants, and others. They will take care of the coding part. So, a Salesforce Admin doesn’t require coding as a part of his daily task.

What businesses use Salesforce?

List of prominent companies rely on Salesforce:Spotify.Amazon Web Services.U.S. Bank.Toyota.Macy’s.T-Mobile.Aldo.The New York Post.More items…

Who should learn Salesforce?

A Salesforce certification is a great way to gain expertise in the world’s number one CRM cloud platform that is in high demand across businesses of all sizes. What’s more, as the number of Salesforce platform end-users increase steeply, companies face a shortage of pros skilled in Salesforce knowledge.

What is Salesforce interview questions?

Salesforce Interview Questions For FreshersWhat are the features of Salesforce. … What is an object in Salesforce? … What is meant by an App in Salesforce? … Explain different types of apps we can use in Salesforce. … What is sharing rule? … What is an Audit trail in Salesforce? … What is the difference between role and profile?More items…

Who are Salesforce competitors?

List of Top Salesforce CompetitorsPipedrive.Freshsales.Salesmate.Zendesk Sell.Keap.HubSpot CRM.ActiveCampaign.Creatio.More items…•

What Made Salesforce An Instant Hit?

The answer to this is very simple, it was Cloud Computing. Salesforce wasn’t just about a better product at a fraction of the cost. It was about re…

Statistics Which Make You Choose Salesforce

As of May 2016, Salesforce has had over 150,000 customers across the world. In the world of CRM, Salesforce dominates with a 19.7% market share. It…

What Are The Services and Products That Salesforce Offers?

To understand what is Salesforce, you need to know the different services and products that Salesforce has to offer and when to use them. Through S…

Which Companies Use Salesforce?

Now that we have a clear understanding of what is Salesforce and which service to use when, let’s look at where Salesforce is being used by various…

What was Salesforce before?

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can you imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. What would be a feasible solution to this? I am sure you guessed it – building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

Why is Salesforce so effective?

Effective – Because it is easy to use and can be customized to meet business needs, customers find Salesforce very effective.

What is chatter in Salesforce?

Chatter – Chatter is an enterprise collaboration platform from Salesforce that enables your employees to collaborate. Chatter can help you drive productivity by connecting employees wherever they are. It also helps in knowledge sharing between departments in an organization or different organizations.

How long did it take Salesforce to be implemented?

HCL implemented the Salesforce1 Sales Cloud in four months with 92% user adoption. For a program, which impacted over 6200 users across 14 countries, four months is quick. Ease of integration with third party applications improved productivity by 3-4 percent. Using Salesforce, HCL was able to validate data at the time of data entry. This enabled them to achieve an incredible 90% accuracy in their master data.

What applications does Salesforce integrate with?

Integration With Other Applications – Salesforce was integrated with applications such as SAP, ODS, BI and various third party applications by using AppExchange applications and customized Web Service APIs.

What is Salesforce Community Cloud?

Salesforce Community Cloud – If you need a social platform for your organization to connect and facilitate communication among your employees, partners and customers then Salesforce Community Cloud is the service you need. You can use this platform to exchange data and images in real time.

What is Force.com?

Force.com, allows admins and developers to create websites and applications into the main Salesforce.com application.

What is Salesforce software?

Salesforce is a multi-solution platform that is designed to help businesses with just about anything. As the official Salesforce website puts it, Salesforce works to “bring companies and customers together.”. Whether you’re promoting a service, selling a product, or organizing a community, Salesforce helps keep track of all customer …

Why is Salesforce important?

Whether you’re promoting a service, selling a product, or organizing a community, Salesforce helps keep track of all customer and client information and interactions, ensuring that nothing falls through the cracks. For instance, it can be used to help engage more with current and past customers by sending targeted and personalized messages.

How does Salesforce prepare students for certification?

The program also prepares students for both Salesforce certification exams through practice tests and quizzes at the end of each course chapter. What also makes our course unique is that we offer different solution options. For example, you can enroll in our online Flexi-Pass program that includes a blend of both self-paced learning and instructor-led live virtual classrooms. If you’re only looking for something that’s not quite as structured, we also offer a self-paced learning option. If you have an entire team that is going to be using Salesforce and you want to ensure they’re getting the most out of the platform, we also offer corporate training solutions.

What is Salesforce administrator?

A Salesforce administrator is an expert at deploying and managing the platform. Responsibilities may include cleaning up old data, user maintenance, and providing support to other team members.

Where is Salesforce CRM located?

But you may also be wondering, “what is Salesforce CRM?”. Headquartered in San Francisco, Salesforce is a cloud computing company that was founded in 1999 by Marc Benioff, the company’s chairman, and CEO.

What would happen if Salesforce was not available?

Without Salesforce, running a business in today’s world can cost you money. On any given day, your team might produce a ton of data that has to be stored. Without Salesforce, you’re most likely sorting through this data manually, and this is more time spent on administrative work as opposed to building customer relationships.

How many hours of training is required for Salesforce?

With 64 hours of blended learning and 30 hours of hands-on practice, students learn core administrative features of the platform. Students learn the fundamentals of Lightning Components, including the capabilities of Lightning Components, how to install Lightning Components, and how Lightning Components compares to Visualforce. Our course also allows students to work on four different projects with 28 case studies.

What is Salesforce used for?

Salesforce can also help you build connected brand journeys that adjust based on your customer’s interactions, and give them the most helpful personalized experience . Learn more about Marketing Cloud here.

Who is the CEO of Salesforce?

Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do?

Why do customers trust Salesforce?

Today’s customers want to trust they’re getting what they need from you, when and where they need it. They want experiences to be effortless, and they’re loyal to brands they can count on. The connected customer experiences Salesforce helps you to create ensure that trust.

What is Customer 360?

Customer 360 includes apps for marketing, sales, commerce, and service to help propel business forward — plus Slack to connect customers, teams, and partners.

Why do companies come to us frustrated or overwhelmed by their customer data?

Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.

How long is the Salesforce video?

This three-minute video explains how Salesforce technology brings customers, partners, and your brand together across teams – anywhere.

How many people agree that customer data comes from too many sources?

58% strongly agree or agree that customer/prospect and account data comes from too many sources to easily make sense of it

What is Salesforce’s main service?

Salesforce’s main services are tools for case, task and issue management. It also gives customers tracking abilities for their raised cases and conversation features for social networking Web sites, provides analytical tools and other services including email alert, Google search, and access to customers’ entitlement and contracts. They also partner with companies like IBM, Accenture, and Saggezza to help integrate Salesforce’s cloud-based services into their businesses.

How much revenue does Salesforce have in 2019?

For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.

Why did Salesforce reject donations?

The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”

Why is Salesforce asynchronous?

Salesforce provides a series of asynchronous processing methods for Apex to allow developers to produce longer-running and more complex Apex code.

What is Lightning component?

Lightning components are built using the open-source Aura Framework but with support for Apex as the server-side language instead of Aura ‘s JavaScript dependency . This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.

When did Salesforce buy Slack?

On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.

What is Lightning Platform?

Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.

What is Salesforce software?

Salesforce is a cloud-based platform that provides software and services to create relevant customer experiences. Started as Software-as-a-service (SaaS), Salesforce is based on a multi-tenant architecture that has benefits such as API Integration, configuration, scalability, free capacity, low-cost ownership, platform support, and more.

Why is Salesforce important?

As a widely used CRM tool, Salesforce benefits both small and large businesses. It breaks down the organization’s operations and allow the employees to have a single customer view of various department. All these services allow a business to use the latest technologies, find potential customers, and provide a better experience.

What is Salesforce app cloud?

Imagine how it would be if you had the power to create apps. Salesforce app cloud is a new kind of platform-as-a-service. We’ll put this simply so it can be said as salesforce for dummies. You may imagine this to be in-line with playstore of google but for CRM purposes. It is a kind of ecosystem for building, discovering and running all of your apps. Developers using frameworks in modern languages and business admins using drag and drop lightning tools like App Builder and Process Builder in Salesforce can all leverage app cloud. Apps can be created that connect you to customers with highly personalized experiences. Through this platform, legacy data can be modernized into mobile apps for all your employees if you host an organization. These apps will also change the way how you make partnerships with anyone across your business domain. You can design apps to listen to event data from mobile devices, sensors, websites and then make prudent actions based on it. Thousands of pre-built apps in AppExchange can be discovered. You can run your apps on a secure infrastructure trusted by the world’s leading brands easily scaling across every device from a bunch of users to lakhs instantly. This truly gives out the salesforce features in the development of apps.

Why do companies use Salesforce?

Companies use Salesforce to expand their customer base and integrate the different cloud services into a single platform. Companies from different fields such as education, automotive, healthcare, life sciences, and finance use Salesforce to drive customer services and create new opportunities. Below is the list of such companies using Salesforce for their customer relationship management:

What does Salesforce do in the community?

This cloud lets you directly connect with customers, increase partner success, and drive employee productivity like there’s no tomorrow. Multiple communities can be easily created and accessed for specific needs and customized to represent any brand. You can personalize each customer’s experience with their specific interests so customers can search the community to find information quickly and ask the community to get the answer they need while service representatives spend time tackling the toughest cases. Channel partners can close the deal faster by easily accessing experts and managing leads right within the community. Marketing teams can collaborate with agencies to streamline their campaign creation and gather feedback from potential customers.

How much revenue does Salesforce have?

Salesforce announced in August 2017 that it reached revenue of about $10 billion becoming the first cloud computing company in achieving that feat.

How does Salesforce help with customer problems?

Using Salesforce, support agents can address customer problems by equipping them with the right tools. Building self-service communities give your customers the ability to solve their issues on their own terms. As a service owner, customer opinions ought to be your top concern. Every share, like, hearts, recommendations make a big difference from customers, and if they’re happy you’re happy.

When did Salesforce start?

In 1999, four Salesforce founders, working shoulder to shoulder in a small San Francisco apartment, launched a customer relationship management (CRM) system with a groundbreaking twist. All the software and critical customer data would be hosted on the internet and made available as a subscription service. This pioneering “software as a service,” or SaaS, model quickly spread across the technology industry.

How does Salesforce change the world?

From the start, Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams. Between governments and their citizens. Between people who want to make a difference.

What is the role of every product we offer?

Every product we offer plays a part in building the connections that drive success — and that success can be harnessed to create positive change .

How many companies have pledged 1-1-1?

Today, more than 12,000 companies worldwide have joined us in our Pledge 1% movement.

Is Salesforce a typical company?

We’re not a typical company. And that’s by design. We call our community of Salesforce employees, customers, and partners “Trailblazers.” We’re a one-of-a-kind family. Trailblazers around the world reach across roles, companies, and industries to help one another learn, grow, and succeed.

What is Salesforce marketing?

Salesforce allows businesses to sell, offer services and do marketing like never before, anywhere and with any device.

How many jobs are there in Salesforce?

So much so, that Salesforce is expected to create 4.2 million jobs worldwide. Build a plan and learn how to land a career in the Salesforce Ecosystem by joining Salesforce Trailhead. You can learn Salesforce and choose from many of the career paths it offers, as some of the following in-demand jobs.

Why is CRM important?

Now, if you are managing a small, medium, or large company, you are aware that the focus of businesses is being centered more and more on customer success which is why resources like CRM are becoming essential in building a stronger connection with the client. Salesforce organizes and integrates sales, marketing, customer service, e-commerce, and other departments in one single place.

Does Salesforce store information?

Just as CRM applications do, it stores loads of information allowing companies to connect with the customers in a personalized manner, sending customized email campaigns, recommending valuable products and so much more. But it doesn’t stop there, Salesforce also helps companies keep better track of their clients, prospects, partners, coworkers, and more by building easy-to-use, cloud-based, custom, business apps right on the platform.

Is Salesforce a consulting firm?

Once you have soaked in all that is Salesforce, sharing your expertise is the next step. Everyday Salesforce Consulting Partners are growing. Lots of companies that have decided to implement Salesforce as their CRM system are recurring to Salesforce partners to help them make the most out of their platform. Whether you want to be an individual consultant, a startup consulting firm, or a global consulting partner, by becoming a Salesforce Partner you can grow successful businesses, create go-to-market solutions on AppExchange (the leading enterprise cloud marketplace), and build innovative tools while delivering customer success.

Is Visualforce a single page application?

The entire UI is custom written in AngularJS as a single page application which as many of you know, is ancient and losing support. We’re talking hundreds of visualforce pages acting as JS controllers, html templates, style sheets… its a mess.

Is there a Salesforce update on Twitter?

There was no update by Salesforce on Twitter either, leaving Salesforce users to ping each other or check with acquaintances to see if the service was working for them. This is not the first time this has happened either.

Is Salesforce a CRM?

I’m looking for a really good, effective way to describe Salesforce beyond, yeah, it’s a CRM, here are the features, blah, blah, blah explanation. This just sort of makes your eyes roll back in your head. 😉

Overview

History

Services

Operations

Acquisitions

Criticisms

Salesforce Ventures

See also