What is email relay in salesforce


Email Relay refers to sending outbound email from Salesforce through your organization’s email server and then onto the recipient. The primary benefits are improving the likelihood of the email being delivered and a copy of all sent emails are saved to the sent folder of the email account used to send the emails.

An Email Relay uses an email server to send email that originated elsewhere. System administrators can set up Email Relay by entering Email Relays into the Quick Find search box, and selecting Email Relays.


What is the use of email relay in Salesforce?

  • Consult with Office 365 support for more information about this scenario.
  • To learn more, please review How to set up a multifunction device or application to send email using Office 365.
  • To learn more, please review Send Email Through Email Relay.
  • Review Enable Email Relay notes for available SMTP authentication method.

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How do I send emails directly into Salesforce?

  • Gmail and Office 365 handle deliverability and compliance.
  • The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses.
  • Emails sent through workflows and triggers are still sent through Salesforce.
  • Bounce management isn’t supported when you send through external email accounts.

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How do I Turn on Email deliverability in Salesforce?

  • Save the settings
  • Wait 48 hours (this is important) for those settings to percolate through the internet
  • Pop back into Salesforce’s DKIM Keys screen and click on the relevant “selector” (see pink highlight on screenshot below)
  • Press “Activate”
  • All done!
  • Ok… one thing extra. Sending from multiple domains? You will need to set up one per domain.

How to customize email link in Salesforce?

  • Label: Google Info
  • Name: Google_Info
  • The custom button opens a link to http://google.com?q= {!Contact.Name} (where {!Contact.Name} is the current contact’s name)
  • Add the custom button to the Contact Layout page layout

What is Relay in email?

What is an SMTP mail relay? SMTP mail relay is the process of transferring an email from one server to another for delivery. For example, if you work for Company A and send an email to someone at Company B, you connect to your company’s SMTP server. Then, it delivers your email to Company B’s server.

What is the difference between SMTP and SMTP relay?

An SMTP relay service (also referred to as an SMTP provider) is a service that helps a sender deliver transactional and bulk email, by routing the email through a trusted 3rd party. The SMTP relay service provides all of the underlying technology and expertise to help businesses deliver email over SMTP.

What is open relay on email server?

An open relay is an Simple Mail Transfer Protocol (SMTP) email server that allows anyone on the Internet to send messages through it while hiding or obscuring the source of the messages being sent.

What is SMTP relay agent?

An SMTP relay is a mail server or “MTA” (Message Transfer Agent) that is directed to hand off your message to another mail server that can get your message closer to its intended recipient – the finish line. An SMTP relay service is simply an SMTP relay that is run “in the cloud” rather than your own data center.

How do I set up an email relay?

To set up an email relay:From Setup,in the Quick Find box, enter Email Relays , and select Email Relays.Select Create Email Relay.Configure these settings. Setting. Description. Host. … Save the page.Set up an email domain filter. Important You must set up an email domain filter for email relay to work.

What are relay servers?

Typically refers to a small server that runs within an End-Customer’s DMZ in order to securely tunnel internet connections from within the firewalled environment out to the internet for a specific application or service.

What is an exchange relay?

Relay domains: The Exchange organization accepts messages that are addressed to recipients in relay domains, but isn’t responsible for generating NDRs for non-existent recipients. Instead, Exchange (with additional configuration) relays the messages to messaging servers that are external to the Exchange organization.

How do I stop email relays?

To protect against email relaying, from Fireware Web UI:Select Firewall > Proxy Actions.Select the SMTP-proxy action for the SMTP-proxy policy that filters traffic from the external network to an internal SMTP server. … From the Address drop-down list, select Rcpt To.More items…

What is normally open relay?

Normally open relay: Normally open relays default in the open position, meaning that when they’re not in use, there is no contact between the circuits. When power is introduced, an electromagnet pulls the first circuit into contact with the second, thereby closing the circuit and allowing power to flow through.

Is SMTP relay safe?

In simple terms, what is SMTP relay means is an SMTP relay is a process of transferring an email from one server to another over the Internet. The SMTP servers are protected by usernames and passwords to avoid unauthorized use. Unfortunately, when these servers are not protected, then they are called open relays.

What is SMTP email service?

Understanding SMTP: what is an SMTP server? A Simple Mail Transfer Protocol (SMTP) is a form of communication between servers used to send and receive email. SMTP servers require authentication in the form of a username, password, IP address, ports, and security protocol (typically SSL or TLS).

How do I find my SMTP relay?

You can generally find your SMTP email server address in the account or settings section of your mail client. When you send an email, with SMTP host Gmail or AOL, the SMTP server processes your email, decides which server to send the message to, and relays the message to that server.

Why enable Email Relay?

Route all email through your own email servers to avoid the appearance of ’email spoofing’ forgeries.

To request ‘Email Relay’ feature

Have a System Administrator Create a Case with Salesforce Customer Support.

Learn more before you activate Email Relay

Learn more before you activate Email Relay on your Exchange server in Salesforce.com IP Addresses and Domains to allow.

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