What is community portal in salesforce


A Salesforce Community Portal is a similar website portal through which a user can log-in with specified username and password. It allows to access the necessary information, communicates with relevant business people, and work with collaboration.

Salesforce Community Portal helps the organization to build brand community spaces. In other words, information sharing portals for users in which they connect, collaborate, and get work done.


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How to setup Salesforce community?

  • Click Preferences.
  • Check the following boxes: General Show nicknames Give access to public API requests on Chatter Show all settings in Workspaces Experience Management Allow members to flag content Enable setup and …
  • Uncheck the following boxes: General Enable direct messages Experience Management Show number of people discussing suggested topics

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What are the available portals in Salesforce?

  • Determine which pages and fields customers see with page layouts and field-level security
  • Manage customers with profiles, roles, and sharing rules
  • Provide and organize documents via Salesforce CRM Content or the Documents tab
  • Create a knowledge base for your customers using Salesforce Knowledge

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How to create partner portal in Salesforce?

  • From Setup, enter Roles in the Quick Find box, then select Roles.
  • Click Assign next to the name of the desired role.
  • Make a selection from the drop-down list to show the available users.
  • Select a user on the left, and click Add to assign the user to this role.

How to create custom community user in Salesforce with example?

How to create communities in salesforce? To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.

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What is difference between community and portal in Salesforce?

Portals essentially gave external users (partners, customers, etc.) the ability to access Salesforce whereas Communities is aimed at connecting the right people (whether internal users, partners, or customers) together within Salesforce.

What is Salesforce Communities used for?

What are Salesforce Communities? Salesforce is a San Francisco based company that provides customer-relation management (CRM) software solutions. Above all, Salesforce communities are brand spaces that work to facilitate collaboration and connection for employees, business partners, and customers.

How do I create a community portal in Salesforce?

To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.

What are the different types of portals available in Salesforce?

Portals overview in Salesforce :- There are 3 types of Salesforce.com Portals.Self-Service portal.Partner Portal.Customer Portal.

Is Salesforce Communities the same as community cloud?

Salesforce Experience Cloud, formerly known as Community Cloud, is a digital experience platform that helps companies quickly build connected digital experiences for their customers, partners and employees at scale.

What is a community portal?

A community portal is a directory that lists all community sites available on your company intranet. Through the community portal users can search for, discover, follow, visit, and participate in communities of interest.

How many types of communitys are there in Salesforce?

An organization can build a community to meet any number of needs, but there are three main community types in Salesforce: Customer communities. Employee communities. Partner communities.

Who sees what in communities Salesforce?

Standard Salesforce user sees records that they own, and records that they have access to (based on sharing rules) across all sites and their internal org.

What are the different types of portals available?

Web Portals: Key Facts and Popular Types of PortalsB2C portal.B2B portal.Service portal.Partner portal.Community portal.Learning portal.

What is customer Portal and Partner Portal?

Partner / Customer Portal Partner portal is for your, well, Partners, who need to work with Leads, Contacts, Opportunities, etc. Customer Portal is more focused on support needs, so your customers can interact with cases. Partner licenses, having more access to the core CRM features, were significantly more expensive.

What is tab in Salesforce?

A tab is like a user interface that is used to build records for objects and to view the records in the objects. There are three types of tabs in Salesforce: Custom object tab. Web tab. Visualforce tab.

What is Salesforce Community Portal?

Salesforce Community Portal is a great place to share information and collaborate with people. Moreover, that is key to business processes .i.e. customers, partners, or employees. However, one calls it a portal, a help forum, a support site, HR central, or something else. An online community is a great place to connect with the essential folks in an organization in a new and different way. Community Portal is the newest version of the existing portals offered by Salesforce. It is similar to the older version. However, It looks much better in terms of design and interfaces perspective.

What is customer community?

A customer community may guide customers on how to get answers, How to log a case with customer support, how to submit an idea, and many more. It enables customer self-service, Extend business processes, and builds deeper customer relationships.

Why is employee community important?

It is essential for driving employee’s productivity and engagement across the organization.

How does Salesforce empower customers?

Empower customers to resolve requests on their own — no agent required — by integrating Salesforce data into your portal and business processes. Want to check an account, pay a bill, or book an appointment? It’s all done in a flash.

How to empower customers with communities?

Empower your customers with Communities by Service Cloud. With self-service communities,you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster.

How to make it easy for customers to find answers in the community fast?

Make it easy for customers to find answers in the community fast by automatically surfacing the information they need from multiple sources. Give access to groups, experts, and customer MVPs to keep them coming back.

What is Salesforce Community Cloud?

Salesforce Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to collaborate.

What is customer community license?

Customer Community licenses are used for B2C interactions with a huge number of customers that need access to Cases and a knowledge base.

What is a partner community?

Partner community is a specific information hub for B2B orgs that allows sales teams and resellers to easily access needed data and collaborate in real-time to close more deals. It’s a space where partners can manage their business, learn best practices, get the support they need, and connect with Salesforce employees in an absolutely secure environment.

Why do companies create online communities?

Such communities help generate new ways to connect with potential customers and buyers, provide effective customer service and complete access to information may be required to successfully use a company’s products or services. That, as a result, positively influences shopping behavior and builds trust in the brand.

What is internal employee community?

Internal employee community is a portal for HR and IT information, that allows employees to connect with each other and provides them with a single space for shared files, searchable knowledge databases and training materials, schedules, project management, and organizational documentation or announcements.

Is creating an online community expensive?

At first, the idea of creating an online community may sound like an expensive venture and a rather complicated task; but after you consider the advantages it provides and how easy it can be with Salesforce, you will change your mind.

Can you use community pages without a license?

It’s worth mentioning that members still have some level of access even without acquiring a Community license. For instance, guest users have access to community pages that are publicly available (like a public knowledge base) to find and read content, review knowledge articles, and perform tasks that don’t require them to log in. But acquiring a community license also allows you to create external profiles (beyond the guest user profile) to access Communities.

Why is Salesforce community important?

Developing a Salesforce community is a good way to introduce your brand to new businesses and build brand loyalty in your industry. An interactive community that engages your audience is important.

What is cloud community?

An employee cloud community provides automated tools to help the employee perform better. It can consist of training documents or videos, encourage peer-to-peer interaction, expose HR functions, and provide tools for collaboration.

What is a partner community?

The partner community is a portal with information on your company and resembles an extension of your sales department. Potential partners can get access to sales and promotional materials. For example, they can also connect with your sales teams and receive product pricing, product availability and product support.

What is Salesforce community?

Salesforce Communities are very useful for employees, customers and partners to connect in one place. We can create and customize communities according to our requirement. Communities was released in summer’ 13 release. You can collaborate and communicate with people outside of your company who are key to business.

How to enable community in Salesforce?

To enable community in Salesforce go tosetup -> Build -> Customize -> Communities and click onsettings. and check enable communitiescheck box and enter your domain name andsave it. Note:You cannot change your domain name once you save it. This domain name will be used in all of your communities.

Can you swipe between communities in Salesforce?

Once communities is enabled new header will be enabled in your salesforce org, there you can swipe between multiple communities. See the below screen for reference.

What is portal in Salesforce?

Portal is a neat way to communicate with different entities associated with your business. But, this is not all where Salesforce stopped. They wanted to make portals more branded, collaborative, and bring a change in the way users and companies interact with each other.

What is Salesforce customer portal?

Salesforce.com Customer Portal provides customers with an online channel to communicate with customer executives and solve their issues. They help to streamline communication and provide easy and fast solutions. Portals are also helping companies to provide 24/7 support to their customers regardless of time zones and geographic shortcomings.

Why is Salesforce so successful?

The reason for their success is that they understand their market deeply and have been known to launch products that complement their CRM creating a perfect flow for customer communication for their clients.

What is customer portal?

Their customer portal is somewhat similar to the self-service portal except that you’ll be providing your customers with a different interface to interact with you rather than doing it directly from your website or web app.

What is portal CRM?

Portal is an extension of your CRM and users can access or view information limited to their account. Whereas, communities reside inside your organization and can be accessed globally.

How many tiers are there in Salesforce Community Cloud?

Salesforce Community Cloud is available in three tiers. They are:

What percentage of people prefer self service portals?

According to research done by Nuance, 67% of people prefer to use self-service portals instead of getting on a call or emailing with company employees. Portals not only changed the way users interact with the companies but they also gave users a chance to learn and explore things on their own.

What is the #1 platform for service?

The #1 platform for service connects them with everything from account information to shared knowledge and helpful agents.

Can you extend Salesforce into a portal?

Extend Salesforce into your portal to integrate directly with your business processes, so customers can connect to what they need effortlessly. Check an account? Pay a bill? Book an appointment? All done in a flash. And, any process started in the portal can be easily transferred to an agent who can pick up right where the customer left off. No need for customers to repeat themselves.

What are the different types of portals in Salesforce?

Salesforce offers three types of portals that have different use cases: – Partner Portal. Self-service Portal. Customer Portal. It is crucial that you pick one based on your requirement and which entities you want to manage. If it’s partners, then the partner portal should be your choice.

What are the features of Salesforce?

In the salesforce customer portal, there are user interface features like search, quick solution identification, creating cases, reports, etc.

How much does Salesforce cost?

The Salesforce customer portal is expensive if you put it at $1 per user, per month. It increases your customer retention cost. Apart from cost, there is also a certain limitation when it comes to the number of accounts. You cannot have over a certain number of accounts, depending on the Salesforce edition you use.

What is a partner portal?

The key difference here is that a partner portal is useful for when you want to share business-level insights with your partners. Each partner can get only the required data without being able to access all of your organization’s private data.

Can you have more than one Salesforce account?

You cannot have over a certain number of accounts, depending on the Salesforce edition you use. But there are third-party solutions that you can use that to allow you to scale your customer base at a much more reasonable price point.


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