What is a task in salesforce


Tasks in Salesforce provides to-do items that needs to be completed by a user to whom the task is assigned. Tasks can be easily related to leads, contacts, campaigns, contracts.


How to use Salesforce activities and tasks?

To create a new task:

  1. Go to the Home tab and select My Tasks and then New. You are given an option to select the record type of the task.
  2. Input the task details. There are numerous task details which should all be understood differently. …
  3. Click on Attach files on the Attachments related list to attach files. …
  4. Specify the priority and status of the task created.

More items…

How to create a task in Salesforce?

  • Control sequence of multiple triggers
  • Account for recursion
  • Future calls to improve performance and stay within limits

What is Salesforce, what does Salesforce do?

Salesforce is a company based out of San Francisco, California. They are the leaders in cloud technology and CRM services. In addition, they offer a suite of products for customer relationship management, enterprise resource planning, social media marketing, eCommerce platforms, and more.

What are activities in Salesforce?

Relate Multiple Contacts to a Single Event or Task

  • Your reps can relate an event or task to up to 50 contacts. …
  • Each contact shows its related events and tasks under Open Activities and Activity History, alongside other contact details.
  • On an event or a task, reps see the names of all contacts related to that activity, alongside other details.

More items…


What is task and event in Salesforce?

Tasks are a “point in time” (no duration) record of an activity, such as a logged call, a reminder, an email, etc… It can be in the future and they also have due dates and statuses (not started, completed, etc…). Events have a start and end time, which tasks do not.

What is difference between task and activity in Salesforce?

Activities is the term for both Tasks and Events. There is no “Activities” object, there is a “Task” and “Event” object in the API. You can think of Tasks and Events as “Types of Activities”. In the UI these records for both objects show up in the “Open Activities” and “Activity History” related lists.

What are tasks in Salesforce lightning?

Tasks tab—Shows task list views, including tasks due today, all your open tasks, overdue tasks, and tasks recently completed. Home page—A filterable compact view of up to five tasks. Records—To view and edit tasks, use the activity timeline in Lightning Experience or the activity related lists in Salesforce Classic.

What is the use of task object in Salesforce?

If a user relates the task to an object other than an account, Salesforce determines the account on the task as follows. Suppose that a user relates the task to an opportunity, a contract, or a custom entity that belongs to an account. Salesforce uses that object’s account as the account for the task.

What is task and event?

An Event is placed on your Calendar with an option to invite others and set reminders leading up to the date and time of the occurrence. A Task, on the other hand, is an activity that must be performed by a given date, think of it as an item on your to-do list.

What is the main difference between a task and a call in Salesforce?

Generally, a task is something you are scheduling for yourself or someone else to do in the future. Logging a call allows you to quickly add informaiton for a completed task, as well as (optionally) create a task that you plan to complete in the future.

Is an email a task in Salesforce?

Currently, email messages are saved as tasks in Salesforce, whether using Salesforce for Outlook or composing a message in Salesforce.

What is an open task in Salesforce?

Open Tasks have a due date within the last 30 days. Is that task from beyond a month ago? If it is, it will only show up under overdue tasks. To better understand your views, you should open up your list filters.

How we can create task in Salesforce?

0:095:37Salesforce Lightning 101.3 Create a New Task – YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd we’re going to navigate to contacts and to Deb sunrise. And certainly we could have searched onMoreAnd we’re going to navigate to contacts and to Deb sunrise. And certainly we could have searched on her from here. And what we’re doing is creating a new task. So let’s let’s do that so clicking. Here

Who is on task Salesforce?

WhoId is the API name for the “Name” field on Activity-related objects. Users should look to populate this field when they want the task to be related to a Lead or Contact record within Salesforce. I typically refer to this field as the one that references another human, when it comes to my Task or Event.

Is Salesforce a task manager?

Salesforce task management can simplify your life. With Mission Control and Salesforce, projects tasks are transparent, and easy to manage and update. Mission Control for Salesforce offers a complete solution to manage your tasks, timing and collaboration.

What is WhoId and WhatId in Salesforce?

WhatId is a single relationship to a ACCOUNT or OPPORTUNITY. This activity can only be associated with ONE Account OR Opportunity Record. WhoId is a one to many relationship between this activity to one or more CONTACTS or LEADS.

How do I use tasks in Salesforce lightning?

0:524:27Use Tasks to Boost Sales Productivity (Lightning Experience) | SalesforceYouTubeStart of suggested clipEnd of suggested clipAnd when he selects a task he sees full details on the right to focus on tasks due today he changesMoreAnd when he selects a task he sees full details on the right to focus on tasks due today he changes the list view. He can pin a list view so that he lands on that every time he navigates to tasks.

How do I create a task in Salesforce lightning?

The Lightning UI uses actions rather than buttons to add tasks, events, calls, etc. These items should be available to you under the ‘Activity’ tab on the right side of the page as sub-tabs for each function. Here is a screen shot of the Actions tab from an Account page in my dev org.

What functionality is available for tasks in Salesforce?

Easily relate every task to records for leads, contacts, campaigns, contracts, and other information that you need. Salesforce gives you different tools to maximize productivity—quick ways to create and update tasks, prefiltered task lists, and task notification options.

What is group task in Salesforce?

In Salesforce Classic, let users assign independent copies of a new task to multiple users.

Tasks and events in Salesforce

Tasks and events in Salesforce combined are known as Activities in Salesforce. Though they don’t have a separate tab as they are dependent on other objects.

How to create new tasks and events in Salesforce?

Let us look into the detailed video tutorial to create a task and event in salesforce as related to the objects created.

What is Salesforce task?

Salesforce tasks are a great way for sales reps to manage what they need to do each day to move prospects and deals forward, but they need to be managed too. Even if a sales rep is using Salesforce tasks, it doesn’t guarantee that the task will be completed. Salesforce tasks can still get lost in the shuffle, forgotten about, or completed late.

What does it mean when there is no task set in Salesforce?

If there is no task set, it means that the sales rep: isn’t sure what to do next, forgot to create a next task, or is managing things outside of Salesforce – like a notebook or spreadsheet. If the sales rep isn’t sure what to do next, that can be solved with some sales coaching.

Why is Salesforce so important?

That’s why Salesforce tasks are so important for sales reps to be using each and every day to help sales reps track, manage, and work their deals through the sales process. But Salesforce tasks can be hard to manage – they can get lost, …

Why is Salesforce overdue?

When a Salesforce task is overdue, it increases the risk of the deal being forgotten and it blocks the sales managers visibility into how the deal is moving. The longer a task is overdue, the more likely it is that it will remain overdue because it probably means the sales rep got busy with other, hotter deals.

Can Salesforce tasks be forgotten?

Salesforce tasks can still get lost in the shuffle, forgotten about, or completed late. And to make things more complicated, you can create Salesforce tasks from other tools – most notably, sales engagement platforms that sales reps are also using everyday like Outreach or Salesloft.

What is a new task?

A New Task, any activity for that matter, can, and should, in fact, be related to numerous objects. For example – when a sales rep is working on an Opportunity, and creates a New Task, that Task can be related to the Opportunity, as well as the Contact, or Contacts that they are working with, and lastly the Account.

What does “log a call” mean in Salesforce?

Log a Call can simply mean any interaction we’ve had. It could be an email, a completed task that we didn’t actually have logged into Salesforce previously, likewise a Salesforce Event that we didn’t have logged, a chance encounter at a Starbucks…the possibilities are endless.

Why don’t salespeople log activities?

And yet another key reason that salespeople won’t log activities is that they fear being micromanaged from above. Interestingly this same fear is often shared at the leadership level, as they don’t want to be perceived as micromanagers. But none of these reasons, frankly, hold much water.

Can you send emails from Salesforce?

Plain and simple, the user can choose to send emails right out of Salesforce. There are all sorts of standard template options as well and users can create all sorts of branding to go along with their emails, and of course, when they send an email within Salesforce it gets recorded as a Past Activity.

Can you assign a task to another user?

When you create a New Task, you, the user, are automatically the Assignee, but you can easily Assign the Task to any other individual, or group of individuals in your organization provided they have licenses. When you assign a Task to another user, they will receive an email alerting them that they have a new Task.

Is Salesforce email capturing important?

First of all, capturing emails in Salesforce is really, in our opinion, not nearly as important as the other activities, as its unlikely that emails are one of your leading indicators. And secondly, there are various options, both free and fee based, for integrating either Outlook or Gmail with your Salesforce.

Activity Timeline

When you look at a record in Salesforce Classic, such as a contact or opportunity, you use the Open Activity and Activity History related lists to stay on top of activities.

Recap the Latest Activities

Your colleague is out of the office, and you’re handling their accounts until they get back. When a client calls, how do you get up to speed on what’s been happening?

Find the Activities That Matter Most

If you’ve been working with an account, opportunity, or other record for any length of time, you probably have a mix of activities in the activity timeline. How do you find the details you’re looking for?

Tasks and Task Lists

There’s no Tasks tab in Salesforce Classic beyond the My Tasks list on the Home page.

Keep Your To-Dos Up to Date

Another great aspect of the task list is that while you see the list on the left, expanded details appear to the right for whichever task you have selected.


Salesforce Classic includes a calendar to help remind you about appointments.

View Other Calendars

What’s especially helpful in Lightning Experience is how you can share your calendar and view your colleagues’ calendars from your calendar. Plus, you can add multiple calendars at the same time with user lists. If you don’t see user lists as a search category in the Add Calendars dialog box, ask your admin about setting up user list calendars.


Leave a Comment