Table of Contents
What type of solution is Salesforce?
Salesforce is a complete software as a service (SaaS) platform designed to provide businesses large and small with effective solutions to any and all customer-related issues throughout the entire customer lifecycle. It does this by providing a complete CRM solution, with several innovative features.
What is the difference between Salesforce Knowledge and solutions?
Knowledge allows for article segmentation and categorization with data categories. With Solutions, you can’t expose different Knowledge articles to your internal team than you do to your customers. Knowledge search and integration with cases is more advanced and leads to quicker case resolution.
How do I create a solution in Salesforce?
You can create a solution in the following ways:Create a solution from the sidebar or Solutions tab: Select Solution from the Create New drop-down list in the sidebar, or click New next to Recent Solutions on the solutions home page. … Create a new solution while closing a case:
How do I enable a solution in Salesforce?
To enable Web access to solutions:From Setup, enter Public Solutions in the Quick Find box, then select Public Solutions.Click Edit.Check Public Solutions Enabled .If your organization uses solution categories, check Enable Solution Browsing to allow customers to browse solutions by category.More items…
What is the core architecture of Salesforce?
Salesforce Architecture is the multilayer architecture; it contains a series of layers situated on the top of each other. In the multilayer salesforce architecture, the users are at the topmost layer.
What is Sfdc in Salesforce?
SFDC:- SFDC stands for Salesforce.com. It is a distributed computing and social venture software-as-a-service (SaaS) supplier situated in San Francisco. It was established in March 1999, to a limited extent by previous Oracle executive Marc Benioff. is the most popular cloud-based CRM today.
IS Solutions an object in Salesforce?
About the Salesforce Solution Object Represents a detailed description of a customer issue and the resolution of that issue.
What is a solution manager in Salesforce?
A solution manager can edit, delete, and make solutions visible in the Self-Service Portal and Customer Portal and visible in public solutions. Typically, these individuals are product experts with excellent written communication skills and advanced knowledge in a particular area of your product.
How do I create a solution in Salesforce lightning?
From Setup, enter Lightning Bolt Solutions in the Quick Find box, and select Lightning Bolt Solutions. On the Details and Branding page, enter information about your solution. For example, enter your company and solution names, and list the solution’s key features. Click Next.
What permission is required to publish solutions?
Required Editions and User Permissions Solution managers, administrators, and users with the “Manage Published Solutions” can publish solutions.
Can solutions be created in an HTML format Salesforce?
HTML solutions can be created in any of the languages supported by Salesforce.
Where is Salesforce Knowledge accessed?
Required Editions. Salesforce Knowledge is available in Essentials and the Unlimited Edition with Service Cloud. Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, Performance, and Developer Editions. For more information, contact your Salesforce representative.
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Usage
Use this object to manage your organization’s solutions. Client applications can create, update, delete, and query Attachment records associated with a solution.
Associated Objects
This object has the following associated objects. Unless noted, they are available in the same API version as this object.
Kate Mcardle
Authenticity, creativity, customer love, and a genuine excitement to solve problems – Kate McArdle has it all. The Senior Director of Solution Engineering at Salesforce dishes on what energizes her and what it takes to “wow” customers.
Before joining Salesforce you worked at a small communications company. What inspired you to join Salesforce?
After spending most of my career in leadership roles, I came to the realization that I missed hands-on innovation. At the time, I was leading a Product Management and Marketing team for a small communications company.
What do you love about your role as a solution engineer?
I love all aspects of the role — the direct customer contact, learning about customer business goals, and truly being part of the conversation as they work toward and achieve those goals. Solution Engineering is the perfect place for me.
Describe your day-to-day
The great thing about our job is that there is no normal day-to-day. On Monday we might be heads down with a customer learning about their goals. Then on Tuesday we might be with our product managers learning more about what’s coming in our product roadmap.
What do you look for when you hire?
I look for passion. Salesforce has all the resources to teach you technical skills – passion sets you apart. It’s what you need to win the trust of your teammates and customers.
Why Salesforce, why now?
For me, the most satisfying part of working at Salesforce is knowing that I can make a difference. Even though Salesforce is a very large company, every employee is encouraged to help make the company stronger — in the capacity of your role but also beyond your job description. When you set a goal, the company supports your growth and interests.
Quick facts about me
I live near Philadelphia, Pennsylvania with my husband, our niece and our 2 dogs.
