|Salesforce Tower in San Francisco|
|Traded as||NYSE: CRM DJIA component S&P 100 component S&P 500 component|
|Industry||Cloud computing Enterprise software Consulting|
|Founded||February 3, 1999|
What is Salesforce and what does it do?
What does Salesforce do?
- Leverage Customer Information to Increase Sales. …
- Gives You a Bird’s Eye View of Sales Pipeline. …
- Gauge and Determine Sales Opportunities. …
- Improves Your Marketing Pipeline. …
- Develop More Effective Sales Cycles. …
- Makes Teams More Efficient. …
- Reduce Conflicts on Sales Channels. …
- Boosts Lead Nurturing. …
- Provides Tools for Field Personnel. …
What do companies use Salesforce?
Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers. Using the Salesforce CRM, companies can track customer activity, market to customers, and many more services.
Why should I use Salesforce?
- Salesforce Knowledge transfer
- Lightning Console
- CTI Implementation
- Call Center Management
- Customer Communities
- Live Agent
- Wave Analytics
- knowledge base Maintenance of customer self-service
- Improved productivity
- Automated phone support
Is Salesforce publicly traded?
Market cap (market capitalization) is the total market value of a publicly traded company’s outstanding shares. Salesforce ‘s market cap is calculated by multiplying CRM ‘s current stock price of $200.03 by CRM ‘s total outstanding shares of 985,000,000.
Is Salesforce a public company?
Salesforce is one of many big-cap tech stocks to watch. Started in 1999, Salesforce went public in 2004.
Did Salesforce go public?
On June 23, Salesforce successfully completes its initial public offering on the New York Stock Exchange, raising $110 million at $11 per share.
Does Microsoft own Salesforce?
Microsoft buys Clear Software, an Automation Anywhere & UiPath partner that develops Oracle, Salesforce & SAP workflow automations.
Who is the biggest competitor to Salesforce?
List of Top Salesforce CompetitorsPipedrive.Freshsales.Salesmate.Zendesk Sell.Keap.HubSpot CRM.ActiveCampaign.Creatio.More items…•
Will Salesforce survive?
Salesforce as a Game Changer It’s predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. The CRM software market in itself is estimated to grow at a rate of about 14% annually in the short-term, through 2017.
What company owns Salesforce?
salesforce.com is not owned by hedge funds. Our data shows that The Vanguard Group, Inc. is the largest shareholder with 7.7% of shares outstanding. For context, the second largest shareholder holds about 7.5% of the shares outstanding, followed by an ownership of 7.0% by the third-largest shareholder.
Does Microsoft compete with Salesforce?
Salesforce is considered the leader in CRM software, but is increasingly competing from Microsoft.
Does Amazon use Salesforce?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Who are Salesforce competitors?
Competitors and Alternatives to SalesforceMicrosoft.Oracle.SAP.SugarCRM.Zoho.Sage.Zendesk.CRMNEXT.
What will replace Salesforce?
Here the top alternatives to Salesforce as a CRM software:Best for ease of use: Pipedrive.Best for top rated: Insightly.Best for enterprise: HubSpot CRM.Best for value: Agile CRM.Best for tech savvy: Bitrix24.Best for open source: Close.Best for web-based: Redtail CRM.Best for customization: SugarCRM.More items…•
Why is Salesforce so popular?
One of the reasons that Salesforce is so popular is that it is packed with features like no other CRM software; features such as contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools, analytics and an intuitive, mobile-ready dashboard.
What’s the difference between SAP and Salesforce?
Salesforce is one of the earliest cloud-based companies to provide the CRM software, whereas SAP has now started SaaS-based CRM….SAP:Salesforce CRMSAP CRMSalesforce responds to any online case submission in 2-days, and it is included in the subscription fee.SAP CRM provides yearly support based on the license contract.7 more rows
Transform how constituents and public servants work together
Elevate the consituent experience with E-government products for citizen self service. Serve citizens faster with packaged apps including licensing, permitting, inspections, grants, and emergency resource requests. Empower employees to work from anywhere – all on a single platform.
Grow communities faster with flexible licensing and permitting
Accelerate each step in the license and permit approval lifecycle by taking a digital-first approach. Guide constituents through application requirements for their business, occupational, or individual needs, so the right application is filled out every time.
Prioritize and mobilize resources to rescue communities in crisis
Empower constituents, employees, volunteers, service members, and field workers with digital tools to find, request, coordinate, and deliver emergency services. Speed up disaster relief efforts with a single platform for streamlined program management and incident resolution.
Empower employees to drive mission success from anywhere
Provide government employees with digital-first tools for day-to-day operations. Digital forms, workflows, and automation minimizes the effort associated with hundreds of internal processes, such as HR and IT service requests. Engage employees with an easy modern interface that enables them to focus on the mission.
Deliver seamless support experiences
Create consistent, personalized service experiences across any channel. Keeping constituent and case data in one centralized location provides service reps the information they need to solve cases fast. And that same data can be accessed by constituents at any time to find the answers they need, on their timeline.
How long is Salesforce free?
Try Salesforce free for 30 days — no credit card required, no software to install.
What is Salesforce 360?
Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilizing your business, reopening, and getting back to delivering exceptional customer experiences.
How to contact Salesforce support?
Contact us. Call us at 1-800-667-6389, click on chat in the lower right, or let us call you back. Request a call. Contact a salesforce.com Support or Sales Representative. Demo: CRM Introduction. See it in action. Get an overview of what Salesforce can do for your business in our product demos. Watch demos.
Get a secure, scalable platform with apps and services designed to fit your mission
Rapidly transform the way you deliver government services. Salesforce Customer 360 provides capabilities, solutions, and products that flex to meet every need.
From hire to retire, streamline the employee experience
Digitize personnel forms, streamline employee service requests, and put resources at employees’ fingertips — all within a scalable, secure, and unified workspace.
Get trusted solutions with proven success in organizations throughout the public sector
Launch a new program or reach your transformation goals faster with expert help every step of the way.
Partnering with Salesforce has helped public sector agencies around the world to modernize and innovate
From regulatory oversight, social services, contact centers, emergency response, and much more, our secure and compliant platform increases the effectiveness of organizations in any sector — all without disrupting the mission.
What is Salesforce used for?
A big responsibility of most of these agencies is direct citizen interaction, from answering questions to processing applications. Salesforce is a way to unify these different citizen touchpoints.
Why is Salesforce important to the government?
Salesforce is valuable to the federal government because of its infinite customization capabilities that make it a viable option for virtually any project imaginable.
What is Salesforce Service Cloud?
Salesforce Service Cloud was instrumental in unifying these different points of contact, giving citizens a consistent experience across multiple channels and providing service agents with insights into individual service requests and overall trends. Chatbots and automated call responses for the highest-volume call topics were introduced to increase productivity. Salesforce also alleviated additional costs incurred from legacy systems like maintenance required for updates and storage space. In addition, it’s extremely scalable, allowing the OUC to be the adaptive, proactive government entity that citizens and employees are looking for.
Why is Salesforce important?
Salesforce and its ecosystem of partners, consultants, and independent software vendors diminish these challenges by reinventing the government’s relationship with technology. Because it’s so easy to set up, maintain, and customize, Salesforce is suited to improve the way any government organization works, from the United States federal government to government contractors and federally funded research and development centers (FFRDCs).
How does Salesforce help government contractors?
Salesforce also improves the day-to-day lives of government contractor employees, allowing them to access mission-critical information from responsive, customizable mobile apps. The increase in productivity that this brings allows them to deliver the exact solutions that government entities need, right when they need them.
What is Salesforce’s responsibility?
A big responsibility of most of these agencies is direct citizen interaction, from answering questions to processing applications. Salesforce is a way to unify these different citizen touchpoints. The District of Columbia’s Office of Unified Communications (OUC) implemented Salesforce for this very reason.
Why are legacy data systems not built on the cloud?
Legacy data systems aren’t built on the cloud and don’t allow for efficient communication between databases. These data silos can hurt productivity and communication, leading to everyday tasks being carried out slower than they could be, and ultimately hindering innovation.