Is salesforce hosted on aws


Salesforce Platform

Salesforce has its own data centres across the world that service some customers running on the core platform (Sales, Service, Experience Cloud, etc). Salesforce uses AWS in regions where they don’t have their own data centres (eg.Aug 2, 2021

Why AWS and Salesforce for your business?

Since 2016, small and medium-sized businesses, startups, and enterprises in every industry, as well as government organizations around the world have been leveraging AWS and Salesforce to deliver business-critical services to their end users.

How does Salesforce service cloud integrate with Amazon Connect?

Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.

How does AWS Lambda work with Salesforce?

This function logs into Salesforce and receives an OAuth token, which is leveraged on every subsequent API action. Once an event is received from Salesforce, the Lambda function writes it to an SNS topic. A simple SNS topic can be used to make it easier for other AWS interactions to happen without having to connect to Salesforce directly.

How does the AWS Visualforce page work?

The visualforce page uses the AWS Software Developer Kit (SDK) for Javascript to take the querystring, parse out bucketname and Amazon S3 key, and create a signed redirect URL to show the page with the attachment. The final product is a component that appears only when the attachment has been archived.


What cloud is Salesforce hosted on?

Salesforce already relies on AWS as its primary public cloud provider and AWS also uses Salesforce as its CRM platform.

Is AWS same as Salesforce?

Salesforce is considered the best CRM, while Amazon web service is deemed the main open cloud specialist organization and takes more than 40% of the market share. Besides, AWS is both PaaS and IaaS while Salesforce is a SaaS.

What server does Salesforce use?

Salesforce also utilized PostgreSQL and a few other languages, but the majority of its platform runs on Oracle Databases.

What CRM does AWS use?

SalesforceRather than build its own custom CRM software, AWS went with Salesforce. Since then, Salesforce has provided AWS with the flexibility and agility necessary to sustain rapid customer growth.

Is Salesforce hosted on Azure?

Salesforce will deploy its Marketing Cloud service on Microsoft’s Azure public cloud infrastructure. Salesforce already uses Amazon Web Services, and the company announced plans to use Google Cloud Platform in 2017.

Can Salesforce be hosted on premise?

You can get all your Salesforce data on premise. Salesforce offers a resource center where their compliance and data security measures are outlined for clients.

Does Salesforce have its own servers?

Salesforce talked about its own back-end infrastructure and revealed that all of runs on only about 1,000 servers. And that is mirrored, so it is really only 500. Think about that for a minute.

Does Salesforce run on Oracle Cloud?

“Our competitors, who they have no reason to like us very much, continue to invest in and run their entire business on Oracle … Salesforce runs entirely on Oracle.

Does Amazon use Salesforce?

Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.

Does Amazon Connect integrate with Salesforce?

Amazon Connect now supports integration with Salesforce Service Cloud Voice. Today we are excited to announce the general availability of Salesforce Service Cloud Voice with Amazon Connect. Service Cloud Voice brings together phone, digital channels, and CRM data into one unified contact center experience.

Is AWS A CRM platform?

New automatic CRM (customer relationship management) features for AWS Marketplace ISVs, VARs, and SIs. AWS Marketplace is AWS’s cloud software store that makes it easy for AWS customers to find, buy, and use software configured especially for the AWS cloud.

Who owns Salesforce?

Marc Russell BenioffMarc Russell Benioff (born September 25, 1964) is an American internet entrepreneur and philanthropist. He is the co-founder, chairman and co-CEO of Salesforce, an enterprise cloud computing company. In September 2018, Benioff acquired Time.

Customer Quotes

Novartis is a global healthcare company that uses innovative science and digital technologies to create transformative treatments in areas of great medical need. “The future of medicine and the patient experience are as dependent on technology and innovation as they are on efficiency and speed.

Salesforce and AWS Partnership Momentum

Since 2016, small and medium-sized businesses, startups, and enterprises in every industry, as well as government organizations around the world have been leveraging AWS and Salesforce to deliver business-critical services to their end users.

About Amazon Web Services

For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering.

1. Salesforce Platform

Salesforce has its own data centres across the world that service some customers running on the core platform (Sales, Service, Experience Cloud, etc). Salesforce uses AWS in regions where they don’t have their own data centres (eg. in Canada, India, Australia).

2. Salesforce Einstein

Most of the Einstein product ‘family’ uses AWS to host your data, including Einstein Predictions, Engagement Scoring, Einstein Bots, Object Detection, Language, Einstein Vision, Pardot Einstein, Account Insights, Opportunity Scoring, Lead Scoring, Article Recommendations…and the list goes on.

3. Einstein Activity Capture

Salesforce claims EAC is the future of email integration “our long-term solution for syncing contacts and events”.

4. Heroku

Heroku, Salesforce’s PaaS (Platform as a Service), runs on top of AWS which simplifies infrastructure management for you.

5. Service Cloud Voice

Service Cloud Voice uses Amazon Connect as its telephony infrastructure, including advanced routing capabilities, language processing, voice or call recording transcription and storage in the AWS S3 bucket.

6. Salesforce Private Connect

Salesforce Private Connect is a paid add-on that allows you to connect to your own AWS instance in a secure, point-to-point way. This doesn’t go over the internet, but instead, directly between Salesforce and AWS servers.

7. Government Cloud Plus

Government Cloud complies with the strict FedRAMP regulations. The ‘standard’ version of Government Cloud runs on Salesforce infrastructure and maintains FedRAMP ‘Moderate Authority to Operate’ (along with other requirements).

SaaS Integration Service

To demonstrate an approach to connecting Salesforce and AWS, we have created a software-as-a-service (SaaS) integration service running in an Amazon Elastic Compute Cloud (Amazon EC2) instance within a VPC.

Scenario 1: Attaching Contracts to Opportunity Records

John, an IT Manager at Acme Inc., who is responsible for managing his company’s Salesforce subscription, is looking for an easy way for the sales team to attach contracts to customer Opportunity Records in Salesforce. John is also looking to create an archive for the entire Opportunity in Amazon S3, which is Acme’s data lake back-end service.

Scenario 2: Meeting Security Requirements

Jane is a web developer for Acme who is working on an assignment to deliver an external-facing blog portal that would be leveraged by Acme’s employees to communicate their engineering and innovation thoughts to the world.


Both scenarios in this post demonstrate the value that enterprises can realize by leveraging AWS service to integrate customer data between AWS and Salesforce.

Salesforce – APN Partner Spotlight

Salesforce is an AWS Competency Partner. They are a leading customer relationship management (CRM) platform, and the announcement from AWS and Salesforce about our extended strategic alliance underscores the opportunity to help enterprises get more out of their customer data.

What are the similarities between Salesforce and AWS?

There are few similarities that Salesforce and AWS have. Few include, ➙ Both of them, i.e., AWS and Salesforce, are cloud computing services and provide valuable certifications . ➙ Both stand as a global leader in terms of service in the cloud market: Salesforce for customer data and AWS for cloud infrastructure.

Why is AWS fighting in the cloud market?

AWS is fighting in the cloud market because of the similar IaaS services that offer services in all niches. At the same time, Salesforce does not compete with the offerings of other platforms. Having found a section in its ecosystem, Salesforce nurtures and helps its customers to grow.

Why is AWS the best?

With AWS, you will make the best and correct decision because of AWS cost-effective nature. ➙ Security: AWS Security is paramount in each field. It is essential to shield your business from any possible risks, information risks, and hacks. AWS has brilliant security features that stick to the security laws.

How much is the cloud revenue in 2022?

According to Gartner, the total public cloud revenue in 2019 was $227.8 billion, and in a few years, by 2022, it will grow as high as $354.6 billion. ➙ At 33% stands Amazon’s AWS market share. ➙ Microsoft Azure stands at 18%. ➙ Google cloud platform stands at 9%.

How much does Salesforce cost?

It is going to cost you around $5000 for a first-time user in one single year. Salesforce is an expensive and costly program. The licensing is based on a per-user and per month. However, it is an entirely affordable and fair price for users who want various features and functionalities.

Why do IT organizations adopt cloud services?

To stay in the market synchronization post-COVID situation, most IT organizations adopt and leverage cloud services to alleviate the work-from-home pattern and team collaboration. Cloud computing has brought about a digital transformation, and hence IT companies consider it an inseparable part of their functioning.

Why do companies use cloud hosting?

Companies are using cloud hosting services straightaway because they enable cost reduction, consolidating bills, and ensuring server availability whenever needed.

Private Connect Inbound Connections

Securely connect from AWS to Salesforce with a Private Connect inbound connection.

Private Connect Outbound Connections

Securely connect from Salesforce to AWS with a Private Connect outbound connection.

Build a Data Dip with AWS Lambda and Amazon Connect

Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.


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