How to reset salesforce authenticator


  1. Go to the Salesforce Setup;
  2. Click Users in the Quick Find box;
  3. Click on the users name that you wish to reset;
  4. Click disconnect next to App Registration: Salesforce Authenticator;
  5. Ask the user to log back in and reconnect their Salesforce Authenticator app.


How to turn off Salesforce authenticator?

So you can directly go to trailhead->Hands-on-Orgs and launch your org. Then the first thing you do is disable “App Registration: Salesforce Authenticator”. I hope this helps few people. 🙂

How do I enable two-factor authentication from a trusted location with Salesforce?

Ensure ‘Location Services’ is set to “Always” and ‘Background App Refresh’ is enabled in iOS, or Enable Improve Location Accuracy in Location Services in Android. See Automate Two-Factor Authentication from a Trusted Location with Salesforce Authenticator (Versions 2 and 3) for more help.

What is Salesforce multi factor authentication (MFA)?

Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.

How to disconnect app from user profile in Salesforce?

The system administrator can disconnect app from the user profile. On the user profile, find “App Registration: Salesforce Authenticator” and then hit “disconnect”. Show activity on this post.


How do I change my Salesforce Authenticator to a new phone?

To change or update your mobile number, in the Settings menu, tap Verified number. Enter a new mobile number and repeat the verification process. To change your passcode, in the Settings menu, tap Change backup passcode. Enter a new passcode.

How do I restart my authenticator?

How to reset Google Authenticator?Please access the account page by clicking on [Account],click on Security level, and then click on Google Authenticator Code.Click on the Enable now button, fill in 3 security answers and click submit.Complete reset by resetting the Google Authenticator based on the guideline.

How do I restore my Salesforce Authenticator?

From the Let’s Get Started screen, tap Restore from Backup. When prompted, enter your mobile number and tap Send. Salesforce Authenticator sends you a text message with a link. Tap the link in the text message.

How do I delete a Salesforce Authenticator account?

Open the Salesforce Authenticator app on your mobile device. In the app list of Connected Accounts, find the account you want to remove. Swipe left on the account username. Tap Remove or Delete, whichever appears.

How do I reset my authenticator email?

You will also have to do this process.Click the “Delete” Button beside the device you want to remove.After it removes, go to your authenticator app on your phone and remove the account as well.Click “Set Up Authenticator App” and follow the instructions.Hit Save, you will need to re-verify your authentication options.

How do I reconnect my Salesforce Authenticator app?

This process is different on Android and iOS devices.For Android, if prompted to select which app to open the link with, tap Salesforce Authenticator from the list. If your web browser opens, tap Open Salesforce Authenticator.For iOS, when asked for permission to open Salesforce Authenticator, tap Open to approve.

What to do if Salesforce Authenticator is not working?

Salesforce Authenticator is slow to respond, or is not prompting you consistently:Check your phone’s network connection. … On the Salesforce Check Your Mobile Device page, tap “Having Trouble?” and then tap “Use a Different Verification Method.” Enter the 6-digit code from Salesforce Authenticator.

How do I find my Salesforce Authenticator code?

Receive verification code by SMS or email or Salesforce…Setup | Security Controls | Session Settings, select Let users verify their identity by text (SMS).Setup | Manage Users | Profiles (custom profiles) | System Permission, select Email-Based Identity Verification Option.More items…

Can I have Salesforce Authenticator on two devices?

Can I set up Salesforce Authenticator on multiple devices? You can register Salesforce Authenticator on multiple devices. However, please note that the push notification feature will only work on one device at a time.

How do I bypass Salesforce MFA?

Make sure your SSO login is in the “High Assurance” column instead of the “Standard” column. This should prevent Salesforce from prompting for MFA when users log in via SSO. Welcome to the Customer Success Ohana!

What is Salesforce MFA?

Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.

What is MFA verification?

MFA requires a user to validate their identity with two or more forms of evidence — or factors — when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession.

Why is multifactor authentication important?

Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers.

What is Salesforce security key?

Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.

Can a bad actor gain access to a strong verification method?

While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.


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