How to prepare for salesforce admin interview


Guide to Getting Ready For a Salesforce Administrator Interview.

  • Step 1: Determine the type of interview you are preparing for.
  • Step 2: Use the job description to come up with interview questions.
  • Step 3: Practice answering Salesforce-specific questions.


Table of Contents

Why should you hire a Salesforce admin?

What You Need to Know to Hire the Best Freelance Salesforce Administrator

  1. Know Your Budget As a small business, you need to start with your budget. …
  2. Know What Areas You Need Help In Salesforce is an amazing, all-encompassing CRM software. …
  3. Know What Skills You’re Looking For

How to hire a Salesforce admin?

How to hire the right Salesforce Admin for you You need to make sure your Salesforce admin is not only detail-oriented but also process-oriented. They should have excellent communication skills, as they need to clearly communicate with leadership in addition to their daily interactions with end users.

How to prepare for a Salesforce interview?

  • Introduction to Salesforce
  • Introduction Salesforce Admin
  • Choose a Career in Configuration Management
  • How to Prepare for Salesforce Admin interview
  • How to Prepare for Salesforce Developer Interview
  • Finally, Be a Hard Nut

What are good interview questions for sales?

Top interview questions for sales managers . What makes a good sales manager—and how do you spot them? These interview questions will help you identify ability and prowess in your next sales manager. Here, you’ll find questions to help assess a candidate’s hard skills, behavioral intelligence, and soft skills.


How do I prepare for Salesforce interview?

How to prepare for a Salesforce interviewUnderstand what the hiring manager is actually looking for.Note down some examples of the work you have done, that is going to be useful to the hiring manager.Research the company.Research the hiring manager.Be confident and be honest.

What are Salesforce admin interview questions?

Here is list of all Salesforce admin interview questions:What is Salesforce?What is Cloud computing?What is CRM?What are some CRM provider.What are different types of cloud computing?What is PaaS?What is SaaS?What is IaaS?More items…•

How do I prepare for an admin interview?

5 Essential Steps in Preparing for an Administrative or Executive Assistant InterviewResearch the company and the person/team you’re meeting with. … Understand the job description. … Have a good grasp of your relevant skills, experiences, and strengths. … Run-through some data-entry activities. … Expect to answer questions about…

How difficult is the Salesforce Admin exam?

How hard is a Salesforce Admin Certification exam? The pass mark is 65%, meaning quite a high level of knowledge is required to be successful in this exam. The test consists of 60 multiple-choice questions, which means you must get at least 39 correct to pass.

How do I pass an interview in Salesforce?

1:3312:02SALESFORCE Interview Questions And Answers! – YouTubeYouTubeStart of suggested clipEnd of suggested clipMy advice is to focus on the following three things talk about the skills and qualities you haveMoreMy advice is to focus on the following three things talk about the skills and qualities you have talk about what you’ve done in previous roles to add value to the organization.

What are admin topics in Salesforce?


What is your weakness best answer?

Answer “what is your greatest weakness” by choosing a skill that is not essential to the job you’re applying to and by stressing exactly how you’re practically addressing your weakness. Some skills that you can use as weaknesses include impatience, multitasking, self-criticism, and procrastination.

What are the top 3 skills of an administrative assistant?

Top 10 Administrative Assistant SkillsOrganization.Time management.Interpersonal skills.Written communication.Verbal communication.Attention to detail.Microsoft Word, PowerPoint, and Excel.Adaptability.More items…

Why should we hire you for admin position?

“You should hire me for my passion and proven abilities in organization for office efficiency. I pride myself on my time management, coordination and interpersonal skills. In my previous role as an administrative assistant, I came up with a plan to reorganize the office supply closet by category.

Are Salesforce admins in demand?

Yes, salesforce administrators are in demand. This is largely due to Salesforce becoming the number one Customer Relationship Management (CRM) platform, with a 19% share of the CRM market. This means that many roles involving expertise in Salesforce are more in demand than ever.

What is the pass rate for Salesforce admin certification?

The Salesforce certification administrator exam consists of 60 multiple-choice questions with a 65% passing rate (39 items). Normally, the test is taken at test centers, most of which are located in the big cities.

Is Salesforce admin a good career option?

Yes, a Salesforce admin is a good career. This means that many roles involving expertise in Salesforce are more in demand than ever. This includes Salesforce developers, administrators, analysts, and any role requiring talent and experience with the service.

Why do you want to work as a Salesforce admin?

Instant Impact. Being a Salesforce Administrator means you have a set of powerful tools and features at your fingertips that can provide near instant impact. With declarative features such as Process Builder, Approval Processes, Schema Builder, Web-to-Lead and installing AppExchange applications.

What is Salesforce administrator job description?

Salesforce Administrators work with stakeholders to define system requirements and customize the platform. To put it simply, they enable users to get the most out of Salesforce technology. A Salesforce Admin best understands how to make the platform work for their company’s goals.

Why do you want to be a Salesforce admin?

There are multiple benefits of becoming a salesforce certified administrator such as: You get to enjoy more career opportunities. You get better salary and growth opportunities.

What is CRM in Salesforce?

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

What is workflow in email?

Workflow is a basic automation tool that allows Admins to trigger an action (such as updating fields or sending emails) when a certain data condition exists. They are the simplest type of automation to implement and also the most limited.

What is permission set?

Permission Sets are add-ons to Profiles. They generally have the same settings and are used to increase users’ permissions above what the Profile provides. The benefit to them is that you can give users slightly different permissions without having to create separate Profiles.

What is junction object in Salesforce?

A junction object is a term to describe an object that is designed to have two different parent objects (generally with Master-Detail relationships) which forms a many-to-many relationship . There is nothing labeled “junction object” within Salesforce; it’s a definition applied to an object based on its function in the data model.

What is rollup summary?

A Roll-up Summary field is available on the master side of a Master-Detail relationship. It allows administrators to aggregate data from related detail records (count them, sum a numeric value on them, etc.) in real time. Ability to have Roll-up Summary fields is the top reason why you’d consider a Master-Detail relationship.

What is lookup relationship?

A lookup relationship allows you to relate records to each other, creating a parent-child schema. Generally, this is done between the different objects (such as Accounts and Contacts), but it can be one object (such as Parent Accounts). Relationship fields allow for users to specify how records affect each other and help with reporting.

What is queue in a task?

Queues are similar to Public Groups in that they are bespoke groupings of users (named individually or via Roles), but they are used for record ownership rather than Sharing Rules. The classic use is for Cases where you’d want to assign an open one to a team of people, so whoever was available first could handle it. Queues are not available on all standard objects, but they have been added to Tasks in the Spring ‘20 release.

How often do you refresh a developer?

It’s important to note that they also differ in how often they can be refreshed: Developer daily; Partial every five days; Full every 29 days.

What is the most popular CRM platform?

Salesforce is the most popular CRM platform available today, and the demand for Salesforce administrators is on the rise. This increasing demand is expected to create over three million Salesforce ecosystem positions by 2021. According to, Salesforce administrators average USD 77,503 annually.

What can admins do?

Admins can set permissions on any object, controlling which users can create, delete, edit, or even view the records of any given object. Field-level security. Although you can grant any user the access to a specific object, you can restrict which fields they can access. Record-level security.

What are the responsibilities of Salesforce?

A: The primary responsibilities and duties of a Salesforce Administrator include: Handle normal administrator functions and routine tasks, including user account maintenance, dashboards and reports, and workflows. Perform routine internal system audits and prepare the system for possible upgrades.

What is CRM in sales?

A: CRM is an acronym for Customer Relationship Management, and it describes an application that helps businesses automate and digitize sales and marketing activity to manage (and increase) revenue. Sales and marketing professionals leverage CRM’s features to attract and retain customers and clients, thereby increasing sales.

What is an object in Salesforce?

A: An object is a database table that lets users store data relevant to the organization in Salesforce. There are two types of objects: Standard and Custom. provides standard objects, while users create custom objects.

What is cloud computing?

A: Cloud computing is a scalable, on-demand networked system of remote servers hosted on the internet that enables users to store, retrieve, manage, and process information remotely, replacing on-site infrastructure.

Can a user have multiple profiles?

Users can have multiple profiles; profiles can have multiple users. A: The latter is true. Admins can assign a profile to any number of users, so for instance, all the members of a team can have access to a specific profile. However, users can only have one profile assigned. 14.

Have a Clear Understanding of Salesforce

It’s crucial to go into a Salesforce interview knowing quite a bit about Salesforce. This may seem simple, but many people try to “wing” interviews. This is a mistake. 47% of interviewers don’t give jobs to people with no company knowledge. Consequently, you should be able to clearly articulate information about the software.

Prepare to Answer Specific Questions

Be familiar with what specific questions are typically asked in a Salesforce interview. To do this, you’ll need to be familiar with:

Be Prepared to Answer Typical Questions

Most interviews will have some of the same top asked questions. Therefore, it is important that you remember that while you are attending a Salesforce interview, it is still an interview. This means you will probably be asked some standard questions about yourself that you should be prepared to answer. Some common questions include:

How Can TechBridge Help?

Our goal is to bridge the gap between business and employee, matching qualified workers with the companies who need them. If you have any further questions or you’re ready to start the recruiting process, contact us today!

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Administrator Exam Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

Salesforce Platform Basics

Get introduced to the platform, navigate use cases, and build custom functionality.

User Management

Set up users and control how they can view or edit your business data.

Identity Basics

Secure your org so users can log in once to access a variety of apps, orgs, and services.

Permission Set Groups

Use permission set groups to bundle permission sets for a job function.

Protect Your Data in Salesforce

Secure your Salesforce org by controlling login and data access for users.

Security Specialist

Flex your security muscles by locking down permissions and tracking changes.


Data Security and Record Sharing

Data Modeling

Process Automation



Change Management

User Experience

Data Management


  • Job interviews can be tricky, especially when it comes to demonstrating your mastery of technology. This post has covered some likely Admin Interview Questions you should be prepared to answer from some of the most popular topics for day-to-day Salesforce Lightning administration. Remember, the objective is to give a concise, yet comprehensive, ans…

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