How to merge duplicates in salesforce


  • Find and select Contact Merge through the App Launcher ( ).
  • Click Search Contacts to find contacts you would like to merge. …
  • Enter the name of the duplicate contact in the search bar, then click Search. …
  • In the Found Contacts list, select the contacts to merge. …
  • Click Next.
  • Select a primary record — but be careful! …

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Required Editions and User Permissions
  1. From the Accounts tab, click Merge Accounts in the Tools section. …
  2. To find the duplicate accounts, enter a search string. …
  3. Select up to three accounts you want to merge. …
  4. Select one account as the master record.
  5. Select the fields that you want to retain from each record. …
  6. Click Merge.


How do I merge my duplicate accounts?

Then, follow these steps:

  • Select the student’s name.
  • Click “Next.”
  • Check the box next to the duplicate accounts you want to merge.
  • Select “Done.”
  • Click “Set as master” for the account you wish to be the main account.
  • Click “Confirm.”
  • Select the “Merge” button on the confirmation window.

How to merge two accounts in Salesforce?

Only 6 Steps to Learn How to Merge Accounts in Salesforce

  1. From the “Accounts” tab, click “Merge Accounts” in the tools section. You must be in the “Accounts” tab first.
  2. You will be asked for a search string, in order to find the duplicate accounts. …
  3. Select up to three of the results you wish to merge (you may only merge three at a time), and click “Next”.

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How to merge duplicate leads in Salesforce?

  • Go to a lead record that you suspect or know has duplicates.
  • Click the Find Duplicates button at the top of the lead record.
  • Select or deselect search criteria boxes to narrow or expand your search.
  • Review the duplicate lead records and select a maximum of three records to merge.

How to merge two duplicate accounts?

Steps to submit a help ticket:

  1. To start a ticket, you may: Scroll to the bottom of this article and select Submit a Request, Go to the top right corner of your screen and select …
  2. Input the “Email Used To Register With”.
  3. Select “I Need Help Updating my Account” on the “How Can We Help You?” dropdown menu. …

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How do I merge duplicates in Salesforce lightning?

Choose a contact record. A message tells you if duplicates exist for that record. To see them, click View Duplicates.Choose up to three contact records to merge. Click Next.Choose one contact record as the master, and choose the field values that you want to keep. Click Next. … Confirm your choices and merge.

How do I mass merge duplicates in Salesforce?

Merge duplicate accounts in Salesforce classicStep 1: Go to the Accounts tab and click Merge Accounts in the Tools section. … Step 2: First enter a search string to find potential duplicate accounts. … Step 3: Select up to three accounts you want to merge.More items…•

Can you merge duplicate contacts in Salesforce?

From the Contacts related list of an account, click Merge Contacts. Select up to three contacts to merge. Use the search box to refine the list, or click All Contacts to view the full list of contacts. Click Next to continue.

How do I merge duplicate contacts and leads in Salesforce?

How to Duplicate Leads and Contacts in SalesforceOpen one of the duplicate leads.Click Find Duplicates.Select the duplicate leads you want to merge.Click Merge Leads.Select a Master Record. … Select the fields you want to keep for each record.Click Merge to complete the merge.Click OK to confirm.

How do I manage duplicate accounts in Salesforce?

Let’s take a look at the matching rule, create and edit a duplicate, and activate both.Click the gear icon ( … Enter duplicate in the setup Quick Find search box.Click on Matching Rules under Duplicate Management.To review the matching criteria, click on the NPSP Contact Personal Email Match rule.More items…

How do I delete duplicate accounts in Salesforce?

Steps to delete Duplicate Record Set from your organization Click Export. Select Show all Salesforce objects and select Duplicate Record Set (DuplicateRecordSet) object. Select Id and any other desired fields and follow the prompts to complete your export. For more information, review Exporting Data.

What does Salesforce show when you combine accounts?

In case you endeavor to combine accounts that are in a roundabout way identified with a similar contact, Salesforce shows a message recommending that you evacuate the repetitive connections. On account records, circuitous connections are overseen from the Related Contacts related list.

Can you merge a copy of a lead in Salesforce?

When you merge the copy leads or get in touch with, you likewise partner an information security record with the master record . In the event that you chose the option to hold the most recently refreshed information security record for merging leads and contacts, Salesforce partners the right record for you. Else, Salesforce will brief you to choose the one you need to hold for the records you combine.

Is Salesforce a Pandora’s box?

Salesforce instance is no less than a Pandora’s box. There are troubles, there are solutions, there are mysteries. But it has a solution to everything. It is one intriguing platform. Off late, two very interesting questions have been doing the rounds on the internet and they are- How to merge Salesforce contacts and How to merge Salesforce Accounts.

Can you merge business and personal accounts?

You can either merge business accounts or personal accounts . The catch here is that the business and the person accounts can’t be merged with one another. The last step is to select one account record as the master record and choose the desired field values that you wish to keep. Click on Next option and you are done.

Is it difficult to merge Salesforce accounts?

Merging an account or contact in Salesforce is not difficult. All you have to do is to follow the simple steps given above and take into consideration all the necessary information that we have listed. Good Luck!

What is duplicate management in Salesforce?

The good news is that Salesforce has a nifty tool that can help. Salesforce Duplicate Management searches for existing records upon creation and edit, then alerts the user and adds potential duplicates to a report. Duplicate management consists of: Matching rules, the criteria for finding duplicate records.

What is the big deal about duplicates?

What’s the big deal about duplicates? Duplicate data results in unnecessary clutter, inaccurate reporting, and reduced efficiency. That’s a big deal for your organization’s efficiency and effectiveness in program management, fundraising, and communications.

What is NPSP contact merge?

With NPSP Contact Merge, you choose which contact to keep and what data to use from each duplicate contact. All related items from each contact, such as opportunities and payments, move to the newly-merged contact so that no data is lost.

Can matching rules catch duplicates?

Matching and duplicate rules are powerful, but real data is complicated and your rules may not catch more complex duplicates. For example, your rules may miss situations where a contact has changed their last name — like for marriage or divorce — or email address.

Can you merge contacts in NPSP?

If you use the standard tool, any merged contact in NPSP will end up with an anonymous household, so we recommend that you always use the NPSP Contact Merge. To merge contacts, a user must have security settings that allow them to delete contacts, access every field on contact records, and access both contacts.

How to merge accounts in Salesforce?

Merge duplicate accounts in Salesforce classic. Step 1: Go to the Accounts tab and click Merge Accounts in the Tools section. If you can’t see it, ask permission from your admin account. Step 2: First enter a search string to find potential duplicate accounts. The list will show accounts that start with your search string.

Why is it important to keep your CRM free of duplicates?

Keeping your CRM free from duplicate contacts is an industry best practice – it helps prevent mismatched records, skewed data analytics and lessens your team confusion. Even better, it means less time spent on administrative tasks and more on actual selling.


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