How to merge duplicate contacts in salesforce


Table of Contents

How to merge contacts in Salesforce step by step?

Step by Step

  • Go to service set up
  • Search and click on merge cases
  • Choose where you want the merged case to go afterward
  • Click Save
  • Go to the case record (you may need to refresh the page)
  • Click on the carrot at the top right corner of your record
  • Find ‘merge cases’ in the drop-down and click
  • Choose which records to merge and click next

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How to relate contact to multiple accounts in Salesforce?

Here are the steps you will need to go through:

  1. Find ‘Report types’ in Salesforce Setup using the search bar.
  2. Add the details, as shown below (you can copy them from this page). Ensure that ‘Deployed’ is selected.
  3. Define which objects should be included in the report, and how they relate to each other.

How to merge two accounts in Salesforce?

Only 6 Steps to Learn How to Merge Accounts in Salesforce

  1. From the “Accounts” tab, click “Merge Accounts” in the tools section. You must be in the “Accounts” tab first.
  2. You will be asked for a search string, in order to find the duplicate accounts. …
  3. Select up to three of the results you wish to merge (you may only merge three at a time), and click “Next”.

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How to import contacts from Excel into Salesforce?

Part 2 Part 2 of 3: Importing a CSV File into Google

  1. Navigate to in a web browser. This is the website where you can manage your contacts over the internet.
  2. Make sure you are logged in to the correct account. …
  3. Click Import. It’s in the menu to the left side. …
  4. Click Select File. …
  5. Select your CSV file and click Open. …
  6. Click Import. …

How do I mass merge duplicate contacts in Salesforce?

Merge Duplicate Contacts in Salesforce ClassicFrom the Contacts related list of an account, click Merge Contacts.Select up to three contacts to merge. … Select one contact as the master record.If your organization uses a partner or customer portal, you can select which record you want to retain as the portal user.More items…

Can you merge duplicate contacts in Salesforce?

From the Contacts related list of an account, click Merge Contacts. Select up to three contacts to merge. Use the search box to refine the list, or click All Contacts to view the full list of contacts. Click Next to continue.

How do I merge duplicate contacts in Salesforce lightning?

Choose a contact record. A message tells you if duplicates exist for that record. To see them, click View Duplicates.Choose up to three contact records to merge. Click Next.Choose one contact record as the master, and choose the field values that you want to keep. Click Next. … Confirm your choices and merge.

Can you merge duplicate contacts?

Merge duplicates On your Android phone or tablet, open the Contacts app . At the top right, select the Google Account that has the duplicate contacts you want to merge. At the bottom, tap Fix & manage Merge & fix. Tap Merge duplicates.

Why can’t I merge contacts in Salesforce?

You can’t merge person accounts that are enabled to use portal or Experience Cloud site users. In Salesforce Classic, if you try to merge person accounts that are indirectly related to the same contact or account, Salesforce displays a message suggesting you remove the redundant relationships.

How do I find duplicate contacts in Salesforce?

From the Contact Merge tab, click Search Contacts to search by Contact name. You can also click See Duplicate Contacts to see a list of duplicate record sets, but you’ll need to set up duplicate detection first. For both options, you merge duplicate Contacts manually.

How do I merge non duplicate contacts in Salesforce?

Here’s a step by step how:Bring up the App Launcher and click on Duplicate Record Sets.Now click on the New button to add a new Duplicate Record Set. … Click Save. … On the Duplicate Record Items related list click on New. … Now similarly add the second Account or Contact you want to merge and click Save.More items…•

How do I merge contacts between accounts in Salesforce?

Merging Contacts The Salesforce Admin can get to the merge Contacts page from the Related List on the Account record [either hover over the Contacts Related List then click Merge Contacts or click the Contacts Related List and click Merge Contacts]. From here, the process is the same as when merging Account records.

How do I prevent duplicate contacts in Salesforce?

In the Standard Lead Duplicate Rule, select Block instead of Allow. With the Standard Lead Duplicate Rule set to block duplicates, a rep can click to view duplicates of leads but can’t save a new lead. Prevent reps from creating duplicates of records they don’t have permission to view.

How do I consolidate multiple Contacts?

Android Users: How To Sync Contacts to Google ContactsOpen Settings.Open Accounts and Sync.Tap your Google account.Slide the “Contacts” button to the “On” position.Press Sync Now.

How do I eliminate duplicate Contacts?

0:152:38How to Delete Duplicate Contacts on iPhone All At Once (2 Methods)YouTubeStart of suggested clipEnd of suggested clipAll your contacts will show up here to delete all the duplicates. Select all contacts then click onMoreAll your contacts will show up here to delete all the duplicates. Select all contacts then click on the duplicate. Button it’ll start looking for duplicates in your contacts.

Why are my Contacts listed twice?

Duplicates in Windows These duplicates can occur when you have multiple spellings of the same name or email address, or when you imported your contacts to Outlook. You must delete duplicate contacts manually, or you can merge them by changing the information from one contact to match the information from the duplicate.

Written By… Ines Garcia

Ines Garcia founder of , is an Agile Coach, Certified Scrum Professional (CSP®-SM) and a Salesforce MVP, together helps organisations to become more agile.

How to Merge Duplicate Contacts in Salesforce

Once you have created Duplicate and Matching rules, Salesforce is able to identify potential duplicates in your org. However, you need to add the “Potential Duplicates” component to your Lightning record page, to be able to see them!

How to Merge Duplicate Salesforce Accounts

Similarly to Contacts, ensure your Account Record Page contains the “Potential Duplicates” component to display, when duplicates exist:

Duplicate Record Sets

Duplicate Records Sets are like list views for Duplicate Rules and display records that have been identified as duplicates. They are created when your duplicate rules for Salesforce are triggered.

Merging Duplicate Considerations

Remember hidden fields – they won’t show on the wizard, yet the values are retained from the record marked as primary.


Merging records in Lightning Experience is available and useful! As an admin, you want (need!) to keep on top of potential duplicates to ensure trustworthy data that is reflective of your awesome admin skills.

What does Salesforce show when you combine accounts?

In case you endeavor to combine accounts that are in a roundabout way identified with a similar contact, Salesforce shows a message recommending that you evacuate the repetitive connections. On account records, circuitous connections are overseen from the Related Contacts related list.

Can you merge a copy of a lead in Salesforce?

When you merge the copy leads or get in touch with, you likewise partner an information security record with the master record . In the event that you chose the option to hold the most recently refreshed information security record for merging leads and contacts, Salesforce partners the right record for you. Else, Salesforce will brief you to choose the one you need to hold for the records you combine.

Is Salesforce a Pandora’s box?

Salesforce instance is no less than a Pandora’s box. There are troubles, there are solutions, there are mysteries. But it has a solution to everything. It is one intriguing platform. Off late, two very interesting questions have been doing the rounds on the internet and they are- How to merge Salesforce contacts and How to merge Salesforce Accounts.

Can you merge business and personal accounts?

You can either merge business accounts or personal accounts . The catch here is that the business and the person accounts can’t be merged with one another. The last step is to select one account record as the master record and choose the desired field values that you wish to keep. Click on Next option and you are done.

Is it difficult to merge Salesforce accounts?

Merging an account or contact in Salesforce is not difficult. All you have to do is to follow the simple steps given above and take into consideration all the necessary information that we have listed. Good Luck!

Merging Duplicate Accounts with Multiple Direct and Indirect Contact Relationships

Let’s take a look at this example, Initech Consulting LLC has two duplicate account records in your Salesforce organization which are related to five contacts between them. Some of the contacts are directly related to their respective accounts; others are indirectly related.

Merging Duplicate Accounts Sharing the Same Contact

Another scenario is where there are two duplicate accounts that share a relationship with a single contact. Perhaps the only difference being is that one relationship is direct and the other one is indirect. Again Salesforce will not permit the accounts to be merged, but you can use DataGroomr to get around this restriction.

Merging Duplicate Contacts with Multiple Account Structures and Shared Indirect Accounts

If you try to merge duplicate contacts with redundant account relationships, you will get the same error message as you did when you tried merging duplicate accounts. Salesforce will require you to manually remove the redundant relationships and then try merging again.

Trust DataGroomr with the Most Complex Duplicate Scenarios

DataGroomr continues to innovate its application through Machine Learning. Recently, we added advanced rules for merges, giving users an ability to customize how the Master Record is selected and which Field Values will be stored there.

What is NPSP contact merge?

With NPSP Contact Merge, you choose which contact to keep and what data to use from each duplicate contact. All related items from each contact, such as opportunities and payments, move to the newly-merged contact so that no data is lost.

What is duplicate management in Salesforce?

The good news is that Salesforce has a nifty tool that can help. Salesforce Duplicate Management searches for existing records upon creation and edit, then alerts the user and adds potential duplicates to a report. Duplicate management consists of: Matching rules, the criteria for finding duplicate records.

What is the matching rule in NPSP?

The NPSP matching rule matches on first name (fuzzy), last name (exact), and personal email (exact). Let’s take a look at the matching rule, create and edit a duplicate, and activate both.

What does fuzzy mean in matching?

That means that Robert Alvarez and Roberto Alvarez would be identified as potential duplicate records. The term fuzzy in the context of matching means not exact. The matching rules are looking for records like each other, but not identical, to help you catch more potential duplicates.

What is the big deal about duplicates?

What’s the big deal about duplicates? Duplicate data results in unnecessary clutter, inaccurate reporting, and reduced efficiency. That’s a big deal for your organization’s efficiency and effectiveness in program management, fundraising, and communications.

Can you merge contacts in NPSP?

If you use the standard tool, any merged contact in NPSP will end up with an anonymous household, so we recommend that you always use the NPSP Contact Merge. To merge contacts, a user must have security settings that allow them to delete contacts, access every field on contact records, and access both contacts.

Can you revert back to original NPSP?

Once you merge and delete records, there’s no way to revert back to the original versions. The NPSP Contact Merge feature does not search for duplicates or merge in bulk. Your duplicate rules must have identified the contacts, or you know what you want to merge, then you handle each duplicate individually.

How to merge contacts in Salesforce?

Then, just click on the radio button, which is located in front of every field. The final step to merge contacts in Salesforce, After you are done going through the aforementioned steps, click “merge”.

Why do you need to merge contacts?

It is inevitable to get duplicate entries when entering contacts. This is what you will need to merge so that you have one record for one person. Also, maintaining order will enable you to locate the contacts quickly, making your job more efficient.

Why is it important to have organized contacts in Salesforce?

Being organized is important in doing just about everything, but having organized contacts in Salesforce will provide you with an easier time using the program. Learning how to merge contacts in Salesforce will allow you to be able to locate the contacts quickly. It will be efficient to your business. It is inevitable to get duplicate entries …


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