How to deactivate salesforce account

Required Editions.

  • Begin in a web browser, in your Salesforce account. From your personal settings, in the Quick Find box, enter Advanced User Details, then select …
  • Find App Registration: Salesforce Authenticator, and click Disconnect.
  • Open the Salesforce Authenticator app on your mobile device.
  • In the app list of Connected Accounts, find the account you want to remove.
  • Swipe left on the account username.
  • Tap Remove or Delete, whichever appears. A confirmation dialog appears.
  • To confirm the removal of the account, tap Remove.

Part of a video titled How to Delete / Deactivate a Salesforce Account ... - YouTube

So let me go into my salesforce org that i wish to deactivate. And then i’ll go into companyMoreSo let me go into my salesforce org that i wish to deactivate. And then i’ll go into company information. And then here’s a button to deactivate org. And to deactivate you just click deactivate.


What happens if you don’t deactivate a Salesforce user?

Typically this happens when someone exits the company or no longer needs a license. On the surface this may sound easy to do but when you don’t perform best practices to deactivate a Salesforce user then the consequences can effect your Salesforce org. 1. Freeze the User

How to DELETE/RESET a Salesforce developer account?

There is no way to delete/reset your salesforce developer account. However you can point the existing userName/email to some other account, and recreate the developer account from the same existing account. You need to sign in to do that.

How do I delete a user in Salesforce?

In Salesforce you are never able to delete a user. Instead, you are able to deactivate them. The benefit is deactivating users is that they aren’t using a license, but you get to have all their historical data. So while a user is frozen and once you have cleaned up everything assigned to them, then you should deactivate that user.

What to do when a Salesforce admin leaves the company?

The departing Salesforce Admin should focus the majority of their time (or as much time as can be dedicated) to documentation. Use this opportunity to create or think through a documentation strategy if one doesn’t already exist. See How to Document Your Salesforce Instance for more details and ideas.

What happens when you deactivate a Salesforce user?

Deactivation removes the user’s login access, but it preserves all historical activity and records, making it easy to transfer ownership to other users. For situations where changing ownership to other uses must be done before deactivation, freezing the user prevents login to the org and access to the user’s accounts.

Can I deactivate myself in Salesforce?

From Setup, enter User in the Quick Find box, then select User Management Settings. Enable User Self Deactivate.

Why can’t I deactivate a Salesforce user?

You can’t deactivate a user that’s assigned as the sole recipient of a workflow email alert. You can’t deactivate a user that’s selected as a Customer Portal Administrator . Deactivated users lose access to any records that were manually shared directly with them, or implicitly shared with them as team members.

Does deactivating a Salesforce user free up a license?

User de-activation does not release a license to be reused if the org had more active users than it has license for. Normally, when a user record is deactivated, the license that was in use can be re-used for another user of the same type. In some cases, however, user deactivation does not release a license to re-use.

How do I deactivate a Salesforce administrator?

Deactivate the Legacy Administrator UserSetup > Type “user” in the search box. The Users are located at Setup > Users > Users.Click on User and edit the old System Administrator and deactivate the user.

How do I mass disable a user in Salesforce?

Data Loader can be used to mass disable customer Accounts. After preparing a file with the list of customer Accounts, you may set the IsCustomerPortal field to false to disable them. Create a report that will get a list of the customer accounts that you would like to disable.

What is the difference between freeze and deactivate in Salesforce?

“Freezing” only stops the user from being able to login. When you “deactivate,” it frees up that salesforce license to be given to another user.

What is inactive user in Salesforce?

Inactive users can be listed in Created By fields even when they’re no longer active in an organization. Some system operations create records and toggle preferences, acting as an arbitrary administrator user to complete the task. This user can be active or inactive.

What are the two reasons a user Cannot be deactivated?

What are two reasons a user cannot be deactivated? The user is the recipient of workflow email alerts. The user is a customer community administrator. A user license determines the baseline of features that the user can access.

How do I delete a Salesforce license?

From Setup, in the Quick Find box, enter Users , and then select Users. Click the name of the user whose permission set license you want to remove. In the Permission Set License Assignments related list, click Del next to the permission set license that you want to remove, and then click OK.

When a user account is deactivated what will happen to its associated license?

When a user is deactivated in your organization, it will continue to count against the available licenses associated to managed packages that were previously assigned to the user.

How do I delete a user in Salesforce?

You cannot delete users from Salesforce. You can remove their license or deactivate them to remove access to the system, but because they may still own records, they cannot be deleted.

How to Delete a User in Salesforce ?

Salesforce does NOT allow deleting users on a permanent basis. However, in order to restrict users’ access, owners can deactivate or remove users’ license. One of the reasons of why you can’t delete users from Salesforce is, because users may own RECORDS, deleting them permanently becomes technically impossible.

Why Delete Users in Salesforce ?

User Accounts may affect Salesforce Billing or Licenses. Therefore, once you don’t need a user, you would most likely want to deactivate it from a Salesforce organization.

How to Deactivate a User in Salesforce ?

You may find deactivating Salesforce Users in specific products or editions of Salesforce, such as Contact Manager, Group, Professional, Enterprise, Unlimited, Developer, and Database DC editions.

Tips on Deactivating Users in Salesforce

If for some reason, you are not able to deactivate a user in Salesforce, you can proceed to Freeze the user. Later, after you have correctly managed the roles and access levels, you can also deactivate the particular user (s). Freezing a User also limits a user from accessing the Salesforce but doesn’t free up the License.


You can only deactivate users in Salesforce, as allowing to delete a Salesforce user permanently is not technically possible for Salesforce.

What is knowledge transfer in Salesforce?

Knowledge transfer is a critical component to replacing the Salesforce Administrator. Unfortunately, not many former Salesforce Admins get the opportunity to onboard their replacement. That is why documentation and training are vital parts of this process. Transferring Knowledge.

Can you deactivate a system administrator?

Deactivating user accounts can be an occasional pain, but deactivating a System Administrator user can be a nightmare. Depending on how long the individual has been with the company, and especially if they are a solo Admin, their name is probably associated with multiple critical settings and must be updated.

Is there formal documentation in Salesforce?

Generally , there is little or no formal documentation existing in the organization , and there is too much tribal knowledge to make the transfer to a full-time or even temporary replacement efficient. The departing Salesforce Admin should focus the majority of their time (or as much time as can be dedicated) to documentation.

Can you freeze an outgoing admin account?

While freezing the outgoing Admin user account is recommended, that could impact API integrations running under the outgoing Admin. Those items need to be given top priority so that they don’t fail when the outgoing Admin account is frozen.

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