How to contact salesforce support


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How do I contact Salesforce support?

⚠️ Standard Success Plan Customers: If you have not purchased a Salesforce Success Plan, please note that phone support is only available for Severity Level 1- Business Stopping Issues….AMER.Region or CountryToll Free Phone NumberAvailable LanguagesAMER1-800-667-6389EnglishCanada1-877-282-1987French, English

Does Salesforce support live chat?

Log in to Salesforce Help. Click Contact Support. Click Live Chat.

How do I raise a support case in Salesforce?

Create a Support CaseLog in to Salesforce, then go to the Help and Training page.At the bottom of the page, click Contact Support.Click Create a Case.Select your support topic, category, and issue. … See if there’s an existing topic that relates to your issue.More items…

How do I get help in Salesforce?


Does Salesforce have a chat feature?

Many Chat features are available in both Salesforce Classic and Lightning Experience. Continue customizing your Chat implementation by setting up chat conferencing, automated invitations, and more. Welcome to Chat for support supervisors! Chat makes it easy for your agents to support customers.

What is Live Agent chat?

View customer’s typing text. LiveAgent allows you to see your customer’s text while they are typing it.

How does email to case work in Salesforce?

Email-to-Case’s on-demand service keeps email traffic outside your network’s firewall and refuses emails larger than 25 MB. You can specify how Salesforce handles incoming emails that come from unauthorized senders or exceed your org’s daily processing limits. A simple guided flow walks you through setup.

How do I contact a Salesforce administrator?

Note: If unable to log a Case via the Help & Training link above, please contact Support via phone at 1-800-NO-SOFTWARE.

What is case Salesforce?

A case is a customer’s question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.

Can you email from Salesforce?

Emails from Salesforce It can be sent using Salesforce email servers ‘Send Through Salesforce’, using gmail or office 365 accounts ‘Send through Gmail or Office 365’ or using a company SMTP mail server ‘Send Email Through Email Relay’.

What is contact in Salesforce?

Salesforce Contacts Contacts in Salesforce store an individual’s demographic information, such as phone numbers and email addresses, and are linked to accounts. If a contact is not linked to an account then it is a “private” contact and only viewable by the contact owner or Salesforce administrator.

How do I log a support case in Salesforce?

Here are the new steps:Log in to Salesforce Help.Click Contact Support.Click Create a Case on the “Create a Case” tile.Select an “Inquiry Type” from the options available to you: … Fill in the required Case fields.Add any Case Collaborators to allow people to follow Case progress.Click Create Case.

How long is English support?

English Support – 24 hours a day, 7 days a week.

What time does Premier support?

Premier Support – Monday-Friday, 9AM – 6PM JST (24 hours a day, 7 days a week for Emergency Support)

How to Contact Salesforce Support

There are several ways you can reach out to Salesforce customer support and get immediate help. And the primary one is to get it via the Salesforce Help portal.

How to Call Salesforce Support in APAC Region

Japan Support is available in Japanese language only. For English Support call the APAC customer support number +65 6302 5700.

How to Call Salesforce Support in Japan

This contact option is available only to Premier and Signature customers with a Success Plan. To start a new Chat session, you need to follow these steps:

What Can You Do if the Salesforce Support Team is Out of Reach?

Despite the diversity of ways for getting Salesforce support and resolving issues, it leaves disgruntled customers behind. Customer service is a subject of hot debates on review platforms and, probably, the most frequently mentioned item on Salesforce pros and cons list.

Salesforce Support FAQ

Yes, Salesforce offers various support channels both self-serviced and managed. Among them are the Salesforce help portal, phone support, and online chat. If you need urgent Salesforce support and issue resolution you can reach out to a Salesforce consulting partner.

Increase the return on your investment in Salesforce with Success Plans

As a Salesforce customer, you automatically get the online support, tools, and training that comes with a Standard Success Plan. If you want additional services like 24/7 direct phone access, access to Accelerators (quick, focused work sessions), proprietary apps, on-demand admins and more, you can upgrade to a Premier Success Plan.

Collaborate with specialists, consultants and other certified experts

Reach your goals, amaze your customers, and transform your business with a wide range of Advisory Services, including best-practice training, planning and strategic engagements, custom-built Salesforce solutions, and innovative experience design.

Get trained and certified at the source

Salesforce training and certification can help you expand your knowledge, realize your potential, and deliver an even higher return on your investment. And, as a customer, you can access deep discounts on instructor-led training and certification.

How to contact Salesforce support?

You can call Salesforce tech support during local business hours, five days a week. The phone numbers are listed in the Help & Training portal. Just click the “Contact Support” link to access the phone numbers. You might also want to check to check if is having issues on your instance ( what instance am I on? ).

How to fill out a case on Salesforce?

Fill out the “Open a Case” form completely including the questions on business impact. To ensure the quickest answer to your question, include: details on exactly what you are trying to do and what you have tried; details on any Apps that might be involved in your issue; and any other specifics that will help the technical support agent get your question routed the correct way. The details you provide will help prioritize your case.

What is skills based routing?

Once you submit a case through the Help and Training portal, uses what they call skills-based routing to ensure cases go to the right experts. They use a tiered model, so simple questions start at Tier-1 and progress based on case complexity.

How to submit a technical support case?

To submit a technical support case, go to the Help and Training portal and click the “Contact Support” link located on the upper right hand side of the home page. Then click the “Open a Case” button.


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