Need help from SFDC Support team. How to contact them??
- 1.Log into Salesforce, then go to the Help and Training page.
- 2. At the bottom of the page, click Contact Support.
- 3. Select your support topic and category.
- 4. For example, if your issue is related to Lightning Dialer, click Sales Cloud | Lightning Dialer.
- 5. See if there’s an existing topic that relates to your issue.
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AMER.
| Region or Country | Toll Free Phone Number | Available Languages |
|---|---|---|
| AMER | 1-800-667-6389 | English |
| Canada | 1-877-282-1987 | French, English |
Table of Contents
What is the customer service number for Salesforce?
Help and Support
- Increase the return on your investment in Salesforce with Success Plans. …
- Collaborate with specialists, consultants and other certified experts. …
- Get trained and certified at the source. …
How would you like to contact Salesforce?
How would you like to contact Salesforce? Request a call. Give us some info so the right person can get back to you. First name Enter your first name. Last name Enter your last name. Job title Please enter your title. Email Enter a valid email address. Phone Enter a valid phone …
What is Salesforce email address?
- Gmail and Office 365 handle deliverability and compliance.
- The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses.
- Emails sent through workflows and triggers are still sent through Salesforce.
- Bounce management isn’t supported when you send through external email accounts.
What are the pros and cons of Salesforce?
- Low risk: Low acquiring cost and low-risk management as an organization tool.
- Salesforce database helps in organizing and digitizing company sales records.
- Allows customization of profiles for individual customers, and gives quick access to individual records.
How do I contact Salesforce support?
(800) 667-6389Salesforce / Customer service
How do I raise a case to a salesforce support team?
Required EditionsLog in to Salesforce, then go to the Help and Training page.At the bottom of the page, click Contact Support.Click Create a Case.Select your support topic, category, and issue. … See if there’s an existing topic that relates to your issue.More items…
Does Salesforce support live chat?
Log in to Salesforce Help. Click Contact Support. Click Live Chat.
Does salesforce have 24 hour support?
English Support – 24 hours a day, 7 days a week.
How do I submit a case to Salesforce?
Here are the new steps:Log in to Salesforce Help.Click Contact Support.Click Create a Case on the “Create a Case” tile.Select an “Inquiry Type” from the options available to you: … Fill in the required Case fields.Add any Case Collaborators to allow people to follow Case progress.Click Create Case.
What is Salesforce support?
(800) 667-6389Salesforce / Customer service
What is LiveAgent chat?
The world’s best-rated chat widget Increase engagement and make buying easy with our stylish live chat widget. Provide personalized real-time support and invite your customers to chat based on the time they’ve spent on your site, location, and visited pages.
How do I contact a Salesforce administrator?
Note: If unable to log a Case via the Help & Training link above, please contact Support via phone at 1-800-NO-SOFTWARE. After you have successfully logged in, you may set up your security question. Note: If a password reset from an admin is not working, it may be best to have them confirm the User record isn’t frozen.
How do I raise a complaint in Salesforce?
You can contact them using Phone number on Salesforce support or using Open a new Case. According to me there are no specific Email address where you can contact. The best way to contact is as open a case or you can contact them in Collaboration group in Salesforce.
How do I get help in Salesforce?
Questions?Contact.1-800-667-6389.
Can you email from Salesforce?
Emails from Salesforce It can be sent using Salesforce email servers ‘Send Through Salesforce’, using gmail or office 365 accounts ‘Send through Gmail or Office 365’ or using a company SMTP mail server ‘Send Email Through Email Relay’.
How do I log a support ticket in Salesforce?
Create a Support CaseLog in to Salesforce, then go to the Help and Training page.At the bottom of the page, click Contact Support.Click Create a Case.Select your support topic, category, and issue. … See if there’s an existing topic that relates to your issue.More items…
Create and Manage Support Cases Online via Salesforce Help
For full steps and details to create and manage Support Cases online through Salesforce Help, see our “ Submit or update a Case with Salesforce Support ” article.
Japan
Japan Support is available in Japanese language only. For English Support call the APAC Support number +65 6302 5700.
How to Contact Salesforce Support
There are several ways you can reach out to Salesforce customer support and get immediate help. And the primary one is to get it via the Salesforce Help portal.
How to Call Salesforce Support in APAC Region
Japan Support is available in Japanese language only. For English Support call the APAC customer support number +65 6302 5700.
How to Call Salesforce Support in Japan
This contact option is available only to Premier and Signature customers with a Success Plan. To start a new Chat session, you need to follow these steps:
What Can You Do if the Salesforce Support Team is Out of Reach?
Despite the diversity of ways for getting Salesforce support and resolving issues, it leaves disgruntled customers behind. Customer service is a subject of hot debates on review platforms and, probably, the most frequently mentioned item on Salesforce pros and cons list.
Salesforce Support FAQ
Yes, Salesforce offers various support channels both self-serviced and managed. Among them are the Salesforce help portal, phone support, and online chat. If you need urgent Salesforce support and issue resolution you can reach out to a Salesforce consulting partner.
Increase the return on your investment in Salesforce with Success Plans
As a Salesforce customer, you automatically get the online support, tools, and training that comes with a Standard Success Plan. If you want additional services like 24/7 direct phone access, access to Accelerators (quick, focused work sessions), proprietary apps, on-demand admins and more, you can upgrade to a Premier Success Plan.
Collaborate with specialists, consultants and other certified experts
Reach your goals, amaze your customers, and transform your business with a wide range of Salesforce.com Advisory Services, including best-practice training, planning and strategic engagements, custom-built Salesforce solutions, and innovative experience design.
Get trained and certified at the source
Salesforce training and certification can help you expand your knowledge, realize your potential, and deliver an even higher return on your investment. And, as a Salesforce.org customer, you can access deep discounts on instructor-led training and certification.
