How to add salesforce to outlook


  1. Open Outlook on your desktop
  2. Click “File” in the top left hand of the screen
  3. Click “Manage Add-ins” on the info tab This will open up the web version of Outlook. Sign in to your account if necessary.
  4. An Add-Ins page will pop up. Search “Salesforce” in the search bar and click “Add”
  5. The add-in will ask you to agree with its license terms. Click “Continue”
  6. Go back to the Outlook application on your desktop. …
Take the following steps to enable the Salesforce for Outlook Add-In in Microsoft Outlook 2010/2013/2016:
  1. Click File | Options | Add-Ins.
  2. Click the Manage drop-down menu and select Disabled Items and click on Go…
  3. If the Salesforce add in is listed, select it and click Enable.


How to integrate Salesforce with Outlook?

Steps to Set up Salesforce Outlook Integration

  1. Selecting Outlook in Salesforce. Go to your Salesforce and log in. …
  2. Configuring Outlook. Step A: Now, in the Fast Find Box, type Outlook again and select Outlook Configuration. …
  3. Configuring Salesforce. Switch to Salesforce Classic now. …
  4. Salesforce Outlook Integration. …

How to connect Salesforce CRM with Microsoft Outlook?

  • It puts all of your customer information in one place: Outlook.
  • It offers integrated tasks and reminders that you can associate with a contact, company or sales deal.
  • It lets you share customer information across the organization.
  • It’s relatively simple to use and available on mobile.

Does Salesforce integrate with Outlook?

Salesforce for Outlook. The integration with Outlook is not only about emails. You can synchronize Salesforce CRM with your Microsoft Outlook to: Automatically sync Contacts, Events, and Tasks between Salesforce and Outlook. Manually add Outlook emails to Contact, Accounts (Organizations), Opportunities (Donations), and Lead object.

How do I add an email to Salesforce?

We find it quite tiring having to click on “Send and Add” button, wait for the pop up window to query Saleforce and return the name of the contact, then manually click on “only one” record to attach the email to. We assume that many other organisation would want to record all emails to Salesforce contacts.


How do I connect my Salesforce to Outlook?

Open your Salesforce Org. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.

Is there a Salesforce add in for Outlook?

To use the integration, each Outlook user needs the Salesforce add-in for Microsoft Outlook. How you get the add-in is up to your Salesforce admin and your IT department. After the add-in is installed, launch it in Outlook, connect your email account, and then manage the add-in like you do other Microsoft add-ins.

How do I add Salesforce to Outlook 365?

Installing the Salesforce Outlook Add-in (Mac)Find Salesforce in the add-in in the list and check the box in the Turn On column.Wait about 15 to 20 seconds and then open Microsoft Outlook.The Salesforce add-in should appear on your Outlook ribbon.

How do I get the Salesforce Outlook side panel?

Enable the Salesforce Side PanelFrom Setup, enter Outlook Configurations in the Quick Find box, then select Outlook Configurations.If you’re modifying an existing Outlook configuration, click Edit next to the one that you want to modify. … Select Side Panel .Save your changes.

Is Salesforce for Outlook still supported?

Salesforce for Outlook is retiring in June 2023. We recommend that as a long-term plan, Salesforce administrators move users to our next-generation replacement products, Outlook Integration and Einstein Activity Capture.

What is the difference between Salesforce for Outlook and Outlook integration?

The Outlook integration lets users work with Salesforce records and certain Salesforce features while in their Outlook email or calendar. This integration is meant to replace the Salesforce for Outlook side panel and even offers more features that Salesforce for Outlook does not.

How do I send an email from Outlook to Salesforce?

Select an email and click the Record to Salesforce button in the top left corner of the Outlook Ribbon. Tip: There are four other ways to access the Record window for LinkPoint Connect. Right click an email in the inbox and select Record to Salesforce from the menu.

How to sync Outlook with Salesforce?

Click Sync All Outlook Items to sync everything. Click Sync Only the Outlook Items I Select to sync only items you assign to the “Sync with Salesforce” category in Outlook. Select private items to sync. If you want to sync your personal tasks, contacts, and/or events with Salesforce, check your desired options.

Where is the Salesforce icon?

If you don’t see the setup wizard, right-click the Salesforce icon in the system tray, then click Settings. …

List of all the knowledge articles mentioned below

Before you start, we recommend reviewing the following articles for more information on how email association works.


Salesforce for Outlook Side Panel error when trying to add an email ‘We couldn’t add this item. Please try adding this item again.’

Root Cause

In reality this issue is not related to SFO or its settings. You would need to disable the ” Lock sessions to the IP address from which they originated ” in the impacted orgs.

Outlook Integration

When you work in Outlook, using Outlook on the web, Outlook 2016, Outlook for Mac 2016, or Outlook 2013, you can manage your sales more efficiently.

Outlook Integration with Inbox and Einstein activity capture

Integrate email and calendar with Salesforce with a suite of productivity features. Einstein Activity Capture lets you automatically log emails and events.

Lightning Sync for Microsoft Exchange

Salesforce admins can set up Lightning Sync so reps can sync contacts and events between Microsoft® Exchange and Salesforce.

Salesforce for Outlook

A Microsoft® Outlook® integration application that you install, syncs contacts, events, and tasks between Outlook and Salesforce.

Email to Salesforce

Let your users add email to Salesforce records. Email to Salesforce lets users assign emails to leads, contacts, opportunities, and other specific records in Salesforce. That way, it’s easy to track sales-related communications.


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