Table of Contents
Who is the founder of Salesforce?
Salesforce was founded in 1999 by Marc Benioff, a sales executive at Oracle, one of the largest software companies in the world. The company was founded on a single, bold premise – that software should be made available to the masses, on a 24/7 basis, over a global cloud computing infrastructure.
What is so unique about Salesforce?
- If you have the budget to pay for the subscription, you are ready to use Salesforce. Why? …
- You can use Salesforce with 1, 10, 100 or 10,000 Employees. It’s completely up to you! Salesforce certainly does not impose any minimum user count.
- Salesforce integrates with some amazing software such as Yesware (The implementation took us around 5 minutes).
What is the history of Salesforce?
What is Salesforce?
- Salesforce is a SaaS or Software as a Service, which means there is no need to install the software or server to work on. …
- It was founded by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez in 1999.
- Salesforce was started as a CRM software, but today it provides various products and software solutions to users and developers.
What is Salesforce Premier success?
Use B2C Commerce Premier Success
- Learning Objectives. Describe what kind of issues you can escalate for support. …
- Product Support. B2C Commerce Customer Support provides support for all B2C Commerce products per the master service agreement (MSA).
- Developer Support. …
- Case Severity Levels and Response Times. …
- Excluded Items. …
- Next Steps. …
- Resources
How was Salesforce founded?
Salesforce began in a small apartment in Telegraph Hill in San Francisco. Marc Benioff decided to leave a lucrative sales career at Oracle in order to pursue a vision. While Marc Benioff had the idea for Salesforce, there were three other company founders: Parker Harris, Dave Moellenhoff, and Frank Dominguez.
When was Salesforce introduced?
Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, blockchain, voice, and artificial intelligence — to connect to their customers in a whole new way.
Was Salesforce the first CRM?
When Salesforce started selling a CRM in the cloud, they were the first and only SaaS company. Their competition was the incumbent, on-premise CRM software. But this changed as the company grew. Salesforce’s early success heralded the rise of many new cloud businesses.
Was Salesforce born in the cloud?
The cloud was born. In 1999, four Salesforce founders, working shoulder to shoulder in a small San Francisco apartment, launched a customer relationship management (CRM) system with a groundbreaking twist.
Why Salesforce is so successful?
One of the reasons that Salesforce is so popular is that it is packed with features like no other CRM software; features such as contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools, analytics and an intuitive, mobile-ready dashboard.
Who founded Salesforce?
Marc BenioffParker HarrisSalesforce/Founders
Who owns Salesforce?
Marc BenioffMarc BenioffBornMarc Russell Benioff September 25, 1964 San Francisco, California, U.S.EducationUniversity of Southern California (BS)Known forFounder, chairman and co-CEO, Salesforce Co-chair and owner, TimeSpouse(s)Lynne Krilichh2 more rows
What exactly Salesforce does?
Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.
How did CRM begin?
Who invented CRM? Pat Sullivan and Mike Muhney released the first-ever CRM in 1987 by the name of ACT!. It was essentially a digital Rolodex that enabled its users to organize and store customer lifecycle information effectively.
What language is Salesforce written in?
JavaThe Salesforce application and the force.com platform are predominantly written in Java, and some specific areas are written in other languages. Apex is only used to build applications and custom functionality on the platform, and is not the language for the core application and platform development.
Who are Salesforce competitors?
The list of top Salesforce competitors include:Microsoft Dynamics 365 for Sales. … Sugar Sell. … Insightly. … HubSpot Sales. … Pipedrive. … Oracle CX Sales. … Pipeliner. … SAP Sales Cloud.More items…•
Is Salesforce a SAP company?
Salesforce is one of the earliest cloud-based companies to provide the CRM software, whereas SAP has now started SaaS-based CRM….SAP:Salesforce CRMSAP CRMSalesforce responds to any online case submission in 2-days, and it is included in the subscription fee.SAP CRM provides yearly support based on the license contract.7 more rows
When did Salesforce buy Slack?
On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.
How much revenue does Salesforce have in 2019?
For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.
Why did Salesforce reject donations?
The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that “When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop” in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company’s employees “don’t work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don’t have an agreement with ICE. I’m Proud of the Men & Women who protect & serve our country every day & I’m Proud of our Ohana .”
What are the tabs in Salesforce?
Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts,” “Reports,” and “Accounts.” Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
What is Lightning Platform?
Lightning Platform (also known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application. These third-party applications are hosted on Salesforce.com’s infrastructure.
Is Salesforce a tax avoidance company?
Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who “paid an effective federal tax rate of 0% or less” in 2018, as a result of the Tax Cuts and Jobs Act of 2017.
Does Salesforce use Solaris?
The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.
Where was Salesforce launched?
Salesforce launched at the Regency theater and had a surprise for all guests attending. They turned the lower level of the theater into a space that resembled Enterprise Software aka “Hell”, there were screaming salespeople actors in cages and games such as wacka-mole where the moles were other software companies.
What is Salesforce’s biggest acquisition?
Salesforce were on a roll, setting records with some of their biggest acquisitions ever. In 2019 they followed suit and shocked everyone with their $15.7 Billion acquisition of Tableau, one of the world’s leading data visualisation and business intelligence companies.
How much did Salesforce buy Ohana?
In 2018, Salesforce made their biggest acquisition at the time, bringing Mulesoft into the Ohana for $6.5 Billion. This was over double their previous record when they acquired Demandware in 2016 for $2.8 Billion.
What is Salesforce a fish in a pond?
Salesforce stood for something very different, and compared to the behemoth of other industry giants, Salesforce were a tiny fish in a huge pond, they had to stand out. Salesforce launched at the Regency theater and had a surprise for all guests attending.
What is trailhead in Salesforce?
Trailhead is a fun (and free) way to learn Salesforce – an online platform provided by Salesforce that opens up access to learn about the technology and build a career in the industry. Anyone can create an account and learn, which has made Salesforce specific skills accessible for anyone.
Where was the first Dreamforce event held?
This new event was called Dreamforce, and instead of lasting for a few hours, it was held over a few days. The first Dreamforce was held in downtown San Francisco at a hotel called Westin St. Francis and had just over 1000 registered attendees coming to the event with 52 presentations.
Does Salesforce have Einstein Analytics?
This was interesting for a few reasons, but primarily because Salesforce already had an enterprise-grade solution for business intelligence, called Einstein Analytics. As data is quickly becoming one of a company’s most valuable assets, it’s imperative to be able to dissect this data to make informed decisions.
Where is Salesforce based?
The company, based in the high-rise Salesforce Tower in San Francisco, reported revenues of $13.28 billion in 2019, making it one of the strongest financial producers in the global software sector. That’s a pretty big deal for a company that’s only been around a few decades. So how did Salesforce ( CRM) – Get Report get to the top …
What is Salesforce model?
Salesforce Model – A “Single Idea”. Salesforce was founded in 1999 by Marc Benioff, a sales executive at Oracle, one of the largest software companies in the world. The company was founded on a single, bold premise – that software should be made available to the masses, on a 24/7 basis, over a global cloud computing infrastructure.
How much is Salesforce worth in 2020?
In 2020, Salesforce stands as one of the most prominent computer software companies the world, with a market cap of $156 billion and a one-year target consensus analyst estimate of $203 per share.
Where was the first Dreamforce convention held?
Getting off the ground was a slow process, but the company turned the corner after its first-ever Dreamforce annual convention, held at the Westin Hotel in San Francisco in 2003, which attracted thousands of attendees.
Does Salesforce pay taxes?
Twelve years later, the company found trouble on the tax and cultural fronts. In 2019, Salesforce was cited as one of many Fortune 500 companies that paid an effective U.S. tax rate of 0% or less, even though it did so legally.
Is Salesforce the big dog?
That’s an impressive outlook for a company that was once dismissed as an “ant at the picnic.”. Instead, Salesforce is the big dog now, in a cloud computing landscape that it helped to create and has dominated in for the past two decades.
1999
- In February, the Salesforce journey begins with a clear vision to be “A World-Class Internet Company for Sales Force Automation.”
- On March 8, Salesforce incorporates and Marc Benioff, Parker Harris, Frank Dominguez, and Dave Moellenhoff begin working on the first version of Salesforce’s CRM. Their base is a rent…
- In February, the Salesforce journey begins with a clear vision to be “A World-Class Internet Company for Sales Force Automation.”
- On March 8, Salesforce incorporates and Marc Benioff, Parker Harris, Frank Dominguez, and Dave Moellenhoff begin working on the first version of Salesforce’s CRM. Their base is a rented one-bedroom…
- As the four develop their prototype, they also build a distinctive startup culture. They only work on what they believe is important and necessary, to do it “fast, simple, and right the first time….
- The company also writes its first V2MOM(Vision, Values, Methods, Obstacles, and Measures) strategic plan, aiming to provide employees with a clear vision and align the organization around common go…
2000
- Like many other tech companies, Salesforce endured challenges brought on by the dot-com bubble bursting, and 20% of the company’s workforce was laid off.
- On February 7, salesforce.com officially launches at an event themed around “The End of Software” at San Francisco’s Regency Theater with 1,500 attendees and a concert with The B-52s.
- Like many other tech companies, Salesforce endured challenges brought on by the dot-com bubble bursting, and 20% of the company’s workforce was laid off.
- On February 7, salesforce.com officially launches at an event themed around “The End of Software” at San Francisco’s Regency Theater with 1,500 attendees and a concert with The B-52s.
- In March, Salesforce gets a boost from its first piece of major press coverage, in The Wall Street Journal, when it hires actors to stage a mock protest outside a Siebel Systems conference. The “pr…
- Salesforce.org launches the1-1-1 model, leveraging its technology, people, and resources to improve communities around the world.
2001
- In April, Salesforce announces its expansion into the worldwide marketplace with headquarters in Dublin and Tokyo.
- Salesforce surpasses 3,000 customers, making it the fastest-growing CRM company.
- In November, Benioff is named Chief Executive Officer and Chairman.
- Salesforce delivers $22.4 million in revenue for the fiscal year, ending January 31, 2002.
2002
- By end of the year, the company has 5,740 customers, 70,000 users in 107 countries accessing the service in multiple currencies and eight languages.
- Salesforce delivers $51 million in revenue for the fiscal year, ending January 31, 2003.
- Marc Benioff makes a prediction about the future of Salesforce, CRM, and business: “There were the leaders, but Oracle displaced them. The same thing is going to happen again. It’s th…
- By end of the year, the company has 5,740 customers, 70,000 users in 107 countries accessing the service in multiple currencies and eight languages.
- Salesforce delivers $51 million in revenue for the fiscal year, ending January 31, 2003.
- Marc Benioff makes a prediction about the future of Salesforce, CRM, and business: “There were the leaders, but Oracle displaced them. The same thing is going to happen again. It’s the beginning of…
2003
- The first Dreamforceevent is held at the Westin St. Francis hotel in downtown San Francisco. Just over 1,000 registered attendees take part in the event, which has 52 presentations.
- sForce 2.0 — the industry’s first on-demand application service — is launched at the event.
- The company’s employees number more than 400.
- It establishes a global presence, opening offices in Australia, France, Germany, Ireland, Japan…
- The first Dreamforceevent is held at the Westin St. Francis hotel in downtown San Francisco. Just over 1,000 registered attendees take part in the event, which has 52 presentations.
- sForce 2.0 — the industry’s first on-demand application service — is launched at the event.
- The company’s employees number more than 400.
- It establishes a global presence, opening offices in Australia, France, Germany, Ireland, Japan, Spain, and the U.K.
2004
- On June 23, Salesforce successfully completes its initial public offering on the New York Stock Exchange, raising $110 million at $11 per share.
- Salesforce earns $176 million in revenue over the fiscal year ending January 31, 2005.
- The company has 767 employees.
- The customer base has grown to 13,900.
2005
- In September, Salesforce introduces its AppExchangeservice, offering third-party developers a place to work on their own applications and open them up to Salesforce customers.
- By the end of the year, the company’s customer base stands at 20,500 worldwide, with nearly 400,000 unique users.
- The company surpasses 1,300 employees by end of fiscal year.
- In September, Salesforce introduces its AppExchangeservice, offering third-party developers a place to work on their own applications and open them up to Salesforce customers.
- By the end of the year, the company’s customer base stands at 20,500 worldwide, with nearly 400,000 unique users.
- The company surpasses 1,300 employees by end of fiscal year.
- It has earned $309.98 million in revenue for fiscal year ending January 31, 2006.
2006
- Salesforce’s mobile journey starts with the acquisition of wireless technology startup Sendia, and the original Salesforce mobile app, AppExchange Mobile.
- The AppExchange ecosystem grows into a vibrant marketplace with 575 apps from 250 independent software vendors.
- In a defining moment, Benioff shares his view that business is the greatest platform for chan…
- Salesforce’s mobile journey starts with the acquisition of wireless technology startup Sendia, and the original Salesforce mobile app, AppExchange Mobile.
- The AppExchange ecosystem grows into a vibrant marketplace with 575 apps from 250 independent software vendors.
- In a defining moment, Benioff shares his view that business is the greatest platform for change, publishing The Business of Changing the Worldwith essays by 20 other thought leaders.
- The Power of Us partner program launches, engaging Salesforce’s partners with the 1-1-1 philanthropy model.
2007
- IdeaExchange (nowTrailblazer Community) launches, inviting customers to contribute new feature ideas for future releases.
- At Dreamforce, plans for the Force.com technology platform are announced, which will allow developers to build applications on the Salesforce platform and create any user interface on demand.
- IdeaExchange (nowTrailblazer Community) launches, inviting customers to contribute new feature ideas for future releases.
- At Dreamforce, plans for the Force.com technology platform are announced, which will allow developers to build applications on the Salesforce platform and create any user interface on demand.
- Salesforce reports revenue of $748.7 million for the fiscal year ending January 31, 2008.
- Users exceed 1.1 million, from 41,000 customers across the globe.
Overview
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development.
History
The company was founded in 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company. Initial funding for the company came from Larry Ellison and Halsey Minor.
In 2003, Salesforce held its first annual Dreamforce conference in San Francisco. In June 2004, the company had its initial public offering on the New York Stock Exchange under the stock symbo…
Services
Salesforce’s products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud and Platform. Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.
Salesforce’s main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training c…
Operations
Salesforce is headquartered in San Francisco in the Salesforce Tower. Salesforce has international offices in Hong Kong, Israel, and Sydney.
Standard & Poor’s added Salesforce to the S&P 500 Index in September 2008.
According to Marc Benioff, Salesforce corporate culture is based on the concept of Ohana.
Acquisitions
Salesforce has acquired many companies throughout its history.
In 2006, Salesforce acquired Sendia, a mobile web service firm, for $15 million and Kieden, an online advertising company. In 2007, Koral, a content management service, was acquired. In 2008, Salesforce acquired Instranet for $31.5 million. In 2010, Salesforce acquired multiple companies, including Jigs…
Criticisms
In November 2007 a phishing attack compromised contact information on a number of Salesforce customers. Some customers then received phishing emails that appeared to be invoices from Salesforce. Salesforce has stated that “a phisher tricked someone into disclosing a password, but this intrusion did not stem from a security flaw in [the salesforce.com] application or database.”
In 2017 at DEF CON, two security engineers were let go after giving a presentation on an internal …
Salesforce Ventures
In 2009, Salesforce began investing in startups. These investments became Salesforce Ventures, headed by John Somorjai In September 2014, SFV set up Salesforce1 Fund, aimed at start-ups creating applications primarily for mobile phones. In December 2018, Salesforce Ventures announced the launch of the Japan Trailblazer Fund, focused on Japanese startups.
In August 2018, Salesforce Ventures reported investments totaling over $1 billion in 275 compa…
See also
• Salesforce Tower
• Salesforce Tower Indianapolis
• Salesforce Marketing Cloud
• SalesforceIQ
Salesforce Model – A “Single Idea”
Growth of Salesforce
-
After creating Salesforce in the usual Silicon Valley style – Benioff created the blueprint for his new company in his tiny Telegraph Hill apartment near downtown San Francisco – Benioff went to work. He did so with three business partners Parker Harris, Dave Moellenhoff and Frank Dominguez, with the original funding coming from Larry Ellison, CEO and founder of Oracle and …
Downbeat News
-
Salesforce has had its share of growing pains – and bad news – throughout its 21 years in operation. In 2007, the company was victimized by an email phishing attack that led to cyber-thieves landing the contact information of Salesforce customers (a company salesperson had inadvertently provided a log-in password to a data fraudster.) Twelve years later, the company fo…
Going Forward
-
In 2020, Salesforce stands as one of the most prominent computer software companies the world, with a market cap of $156 billion and a one-year target consensus analyst estimate of $203 per share. The company is widely cited by in-the-know investors as a major growth stock, with 91% of technology industry analysts tracked by FactSet.com calling CRM either a “buy” or “overw…