How salesforce and mulesoft work together


MuleSoft + Salesforce is revolutionary as MuleSoft is capable of creating APIs that can connect to any system, application, and data source. This makes it easier for Salesforce to retrieve real-time data across systems, either in the cloud or on-premises, and produce a unified customer view on a single platform.

Together, MuleSoft and Salesforce give companies the ability to unlock data across systems, develop scalable integration frameworks, and ultimately create differentiated, connected experiences at a rapid pace.May 6, 2020


Table of Contents

When did Salesforce acquire MuleSoft?

May 2, 2018: Salesforce completed its acquisition of MuleSoft, one of the world’s leading platforms for building application networks that connect enterprise apps, data and devices, across any cloud and on-premise.

How does MuleSoft compare to Zapier?

MuleSoft Anypoint Platform vs Zapier. When assessing the two solutions, reviewers found them equally easy to use and set up. However, reviewers preferred the ease of administration and doing business with Zapier overall. Reviewers felt that Zapier meets the needs of their business better than MuleSoft Anypoint Platform.

What is MuleSoft and how does it work?

  • Modern APIs adhere to standards (typically HTTP and REST), that are developer-friendly, easily accessible and understood broadly
  • They are treated more like products than code. …
  • Because they are much more standardized, they have a much stronger discipline for security and governance, as well as monitored and managed for performance and scale

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How difficult is MuleSoft?

This exam is not that difficult compared to the architect certifications. However, this exam is difficult for those who have just started learning the MuleSoft. One should be very through with the concepts and do a lot of practice before attempting the questions.


How does MuleSoft fetch data from Salesforce?

Set Up and Run the ExampleOpen the Example project in Anypoint Studio from Anypoint Exchange.In your application in Studio, click the Global Elements tab. … Go to Global Elements and open Salesforce Connector element. … Run the application.Click Submit button.You will see the retrieved data structure.More items…•

What is the use of Salesforce connector in MuleSoft?

The connector gives you access to all Salesforce entities to enable automation of your business processes to help maximize your investments in services and solutions like enabling your sales teams, increasing revenue, and serving your customers better.

How does MuleSoft insert data into Salesforce?

Go to Setup => Object Manager => choose target object then select [Fields & Relationships]. If there is a column with DATA TYPE “Text(xx) (External ID), you can use it. If not, click button [New] to create it.

Is MuleSoft the same as Salesforce?

SAN FRANCISCO, May 2, 2018 — Salesforce (NYSE: CRM), the global leader in CRM, today announced it has completed its acquisition of MuleSoft, the provider of one of the world’s leading platforms for building application networks.

How do I call MuleSoft API from Salesforce?

StepsGet API schema from MuleSoft API Designer. Login to Anypoint Platform. … Named Credentials. Before we can call the MuleSoft API from Flow, we need to set up the named credential which specifies the callout endpoint for the API and if needed the authentication parameters. … External Services. … Build Flow. … Test Flow.

Did Salesforce by MuleSoft?

MuleSoft has been part of the Salesforce family since 2018. We help companies achieve digital transformation by easily connecting all their business systems, including applications, data, devices, and more.

How do I create a MuleSoft account in Salesforce?

Configure the connection details for Salesforce and use the Basic Username and Password connection(Username,Password,Securitytoken),you can also use other connections as well to do the configuration like Oauth UserName and Password etc.Create the payload to create the Account in Salesforce.More items…

What is a Salesforce connector?

Salesforce connector is Gainsight’s premium tool which enables Salesforce Customer Relationship Management (CRM) users to connect to Gainsight. Once Salesforce CRM is connected with Gainsight, users can sync their SFDC data with Gainsight. You can sync data from any SFDC object to Gainsight Standard or Custom objects.

What is Salesforce integration?

Salesforce integration is the process of integrating your Salesforce CRM with other systems and applications, such as ERP, Marketing Automation, HCM etc. There are many reasons why businesses want to integrate Salesforce with their other systems.

Which one is better MuleSoft and Salesforce?

Employee Ratings. Salesforce scored higher in 3 areas: Work-life balance, CEO Approval and Positive Business Outlook. MuleSoft scored higher in 5 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Senior Management and Culture & Values. Both tied in 1 area: % Recommend to a friend.

Why Salesforce professionals should learn MuleSoft?

MuleSoft offers API-led connectivity which is the way to connect your data and applications using APIs. You can create an API and make it available to business, IT, customers and partners through self service portal and get feedback from them. Based on the feedback you can keep improving your API.

Which technology is used in MuleSoft?

Mule Enterprise Service Bus is a middleware technology that quickly, easily, and securely connects the enterprise. Unlike typical middleware software, Mule as an ESB is a Java-based middleware solution that is easy to use and easy to scale. It can also be used as the middleware connectivity tool with .

What is Salesforce integration?

Salesforce integration is the process of connecting Salesforce CRM and Cloud instances to each other or to other enterprise systems, such as ERP or SaaS applications. With API-led integration, Salesforce data can fuel analytics, provide customers with better services, reduce inefficiencies, and provide insights for decision making.

What is Salesforce CTI?

Salesforce CTI enables automated transcriptions of phone calls, call routing, and pop-ups for service and sales agents. Learn how to connect your telephone and computer systems to your Salesforce instances:

Does Salesforce work with Outlook?

With Salesforce for Outlook integration, employees have greater access to the customer data they need. Learn how to integrate Salesforce for Outlook:

Is Salesforce essential for employees?

It’s essential for employees to have access to ERP product data and Salesforce customer data. Learn how to integrate Salesforce and Oracle ERP

Why did Salesforce buy MuleSoft?

Salesforce’s acquisition of MuleSoft didn’t come cheap, and with good reason. Not only is MuleSoft a market leader in its vertical due to the accessibility and functionality of the technology, but its existing client base is also massive.

What is Mulesoft software?

Founded in 2006 and acquired by Salesforce for $6.5 billion in 2018, MuleSoft is the world’s most-prominent middleware system. Middleware is a type of software that allows platforms to interact with one another—a kind of ‘software glue’. In the tech world, MuleSoft is often referred to as an iPaaS (integration platform as a service).

What is Salesforce unified view?

A unified view of the customer across all Salesforce clouds and products

Why is MuleSoft called MuleSoft?

This sheds a bit of light on why MuleSoft is named as such. The ‘mule’ part of the name (a nickname for a donkey) is a nod to the ‘donkey work’ of data integration that businesses face when trying to align their various systems—Salesforce customers tell us that botched data integration is one of the main areas where Salesforce projects go wrong.

How many Salesforce connectors are there?

Why not check it out for yourself? There are over 100 Salesforce connectors and assets already available on the MuleSoft website for Salesforce users.

What is sales cloud?

Sales Cloud is the world’s number one sales-centric CRM product, and has been the market leader for several years now. While the platform is already held in high esteem by its user base, the additional data and automation functionality offered by MuleSoft’s Anypoint Platform can boost sales productivity by 26%, while order provisioning can be up to three times faster. What’s more, new integrations with Sales Cloud can be delivered 66% faster thanks to MuleSoft.

What is MuleSoft used for?

All of this can be used to create personalized messaging, and to continually adjust a customer’s journey in real time, based on their actual and predicted behavior throughout the sales process.

Why Salesforce

Massive amounts of raw data are collected to define daily business baselines, benchmarks, and goals.

MuleSoft as an integration tool

Salesforce is a powerful data analysis and visualization tool; that is well proven. However, most companies have data scattered throughout their organization, and for Salesforce to be productive, it needs to have access to all the data, not just some of it.

Core components of Mulesoft

Here is a rundown of some of MuleSoft’s most important features as an integration tool:

Scope of MuleSoft Salesforce integration

The combination of Salesforce and Mulesoft has resulted in a more robust platform that has aided various enterprises to automate, secure, and reliably control their activities. The scope of Mulesoft Salesforce integration includes the following:

How Salesforce and MuleSoft work together

MuleSoft–Salesforce integration is a game changer because of MuleSoft’s ability to build APIs that link to any system, application, or data source. Salesforce will be able to retrieve real-time data from several systems, whether in the cloud or on-premises and create a unified customer view on a single platform as a result.

Salesforce–MuleSoft Automation introduces a plethora of benefits

You can lower QA and post-production remedial expenses with integration while increasing QA. Advanced techniques such as visual debugging, auto-testing, reusable assets, and others can help your team drastically reduce error rates.

How PreludeSys adds value to your integration

Integration of Salesforce and MuleSoft adds exceptional value to any business. These two platforms compliment and uplift each other. If you are looking to integrate Salesforce with MuleSoft, PreludeSys has a range of unique services that can make your integration much easier.

How much does Salesforce pay for MuleSoft?

Recently Salesforce has paid $6.5 billion to integrate with MuleSoft. It was 32 percent more than MuleSoft’s market capital value. The integration was done as MuleSoft is considered as the best platform for unlocking data from legacy systems, and they can easily get connected to the cloud.

What is MuleSoft connector?

Depending on the scheduler settings the MuleSoft connectors can be used to schedule the integration. Salesforce connectors are used to query Salesforce objects that are must like SQL queries. In the case of event-driven integration, the event is triggered with some defined criteria. Apart from sending the data to URL, Salesforce can also store data in the queue and send it to remote systems.

What is WSDL in Salesforce?

Through WSDL, the web services are exposed and generated by Salesforce it means that integration will be performed through Salesforce interfaces, MuleSoft tools are being used for this integration. Real-time integration is further divided into three categories that are:

What is WSDL integration?

Through WSDL, the web services are exposed and generated by Salesforce it means that integration will be performed through Salesforce interfaces, MuleSoft tools are being used for this integration. Real-time integration is further divided into three categories that are: 1 Near Real Time 2 Event Driven

What is ESB in MuleSoft?

The ESB or Enterprise Service Bus allows various applications to communicate with each other. They act as the transit system to carry data between applications within the enterprises across the internet. The powerful capabilities of Mule are:

What is Salesforce CRM?

On the other hand, Salesforce CRM is a cloud-based customer management system. It is used by several business organizations to manage their business operations. The CRM provides the features to manage customer relationship and other sales and marketing activities with the help of its comprehensive platform.

How to delete default fields in Salesforce?

Log into Salesforce Accounts, and from there you can Create New View. In the form, you may have to enter the view name with “All Accounts with Postal Code” and then go to “Select Fields to Display.” From here you can also delete the default selected fields that are add Billing State/Billing Street , Billing Zip/Postal Code, Account Name, and Billing Country. Like shown in the following form:

How does MuleSoft work?

Instead, the company decided to adopt MuleSoft to enable the connectivity between these tools. Using MuleSoft’s API-led approach, the company started by building a “Customer API.” That API takes only the information needed from the relevant systems, combines it and exposes it in a simple and accessible format. That means: 1 Detailed knowledge of the systems isn’t necessary to get the data out — so anyone with the right credentials has access to the right information. 2 Source and destination systems are swapped in and out easily. For example, if they switch ERPs, they just need to update the API rather than every integration point. 3 Security is centrally controlled at the user-level. 4 The Customer API is available for others to use in systems other than Salesforce, and available much quicker than building more integrations.

What can MuleSoft do for your organization?

What can MuleSoft do for your organization? Deliver a single view of the customer and automate business processes through unified data.

What is MuleSoft technology?

They don’t want to see the seams where your systems and departments meet. MuleSoft brings everything together to help organizations change and innovate faster. How? We make it easy to connect any application, data, and device with APIs. And what are APIs? Think of them as messengers that take requests and tell a system what a user wants it to do, then returns a response back to that user.

What is MuleSoft?

MuleSoft unifies data to deliver a single view of the customer, automates business processes, and builds connected experiences. By using a modern API-led approach, each integration becomes a reusable building block. Reusable processes enable organizations to accelerate IT delivery, increase organizational agility, and deliver innovation at scale.

Why did MuleSoft use API?

Using MuleSoft’s API-led approach, the company built a “Customer API” to take only the information needed from the relevant systems, combine it, and expose it in a simple and accessible format. How did this benefit the consumer goods provider?:

How many applications are there in the enterprise?

Over the last 30 years, enterprise technology has exploded. The average enterprise now has 900 applications – and only 29% of those are connected to each other. This creates a burden on IT teams tasked to implement, maintain, and govern an increasing number of applications and systems.

What is MuleSoft and Salesforce?

Together, Salesforce and MuleSoft can help customers unlock valuable data from all of their systems, in the cloud and on-premise—from legacy IT software, to cloud apps, mobile devices and IoT. Following the completion of the acquisition, Salesforce and MuleSoft can deliver even more value to customers as a combined company.

What is MuleSoft?

MuleSoft provides one of the world’s leading platforms for building application networks that connect enterprise apps, data and devices across any cloud and on-premise.

What is Salesforce integration cloud?

The new Salesforce Integration Cloud will include a set of services and tools that make it easy for customers to integrate their applications and deliver intelligent, connected customer experiences across all channels and touchpoints.

When will Salesforce close?

The transaction is expected to close during the second quarter of Salesforce’s fiscal year 2019, ending July 31, 2018.

Is MuleSoft a Salesforce company?

We recognize that much of the value of MuleSoft comes from its openness and neutrality. Following the completion of the acquisition, MuleSoft will be “MuleSoft, a Salesforce company,” and continue to be led by CEO Greg Schott and build toward its vision for Anypoint Platform. With Anypoint Platform, customers will continue to build application networks that connect any application, data, and device—whether it touches Salesforce or not – making them pluggable and reusable, ultimately enabling business agility. Anypoint Platform will also be part of the Salesforce Integration Cloud.

Is Salesforce part of MuleSoft?

Salesforce is committed to MuleSoft’s roadmap and vision for Anypoint Platform as a leading hybrid integration platform for both on-premise and cloud deployments. Together, we will drive significant value for our customers and MuleSoft will be able to accelerate its growth and deliver even more innovation to its customers at scale. And as we bring our companies together following the closing of the acquisition, we look forward to sharing more details about MuleSoft as part of Salesforce.

Is MuleSoft a digital transformation?

Every company is undergoing a digital transformation and integration has never been more strategic. Together, Salesforce and MuleSoft can help customers unlock valuable data from all of their systems, in the cloud and on-premise—from legacy IT software, to cloud apps, mobile devices and IoT. Following the completion of the acquisition, Salesforce and MuleSoft can deliver even more value to customers as a combined company.

How does Salesforce communicate with MuleSoft?

Salesforce can communicate changes to the data to MuleSoft in a few different ways. The most common and simple way being via Platform Events and Process Builders. A Platform Event can be created in Salesforce and triggered to send a message to MuleSoft via a Process Builder.

How to add MuleSoft to Salesforce?

MuleSoft can be added to your Salesforce org by adding a Connected App in the App Manager settings. The best way to allow MuleSoft to have access to your Salesforce org is by creating an integration user. When the user is set up, save the username, password, and security token that is sent to the related email.

What is MuleSoft architecture?

MuleSoft architecture is unique from other integration platforms because it is an Enterprise Service Bus architecture model. This means that MuleSoft is the translator between many different systems. You can create APIs unique to your systems that only change when that system changes. An API, or Application Programming Interface, …

What is API in MuleSoft?

An API, or Application Programming Interface, is the connection between systems to allow for the flow of data. An API receives requests and sends messages or data. Then, these system APIs speak to each other through MuleSoft processing APIs. As you can see in the diagram below, systems do not connect directly to each other.

What is the system layer in Salesforce?

As you can see, the system layer represents the two systems that need to be integrated. These system API’s do not contain any of the business logic to “translate” Salesforce to the ERP system. The process layer APIs contain the business logic for Products, Orders, and Customers so that this data can be translated from one system to another. The top layer, Experience APIs, create what the end users interact with. These APIs generally contain schedules for when the other API’s should run in order for the data to move from system to system.

What is an Apex class in MuleSoft?

An APEX Class is created in the Developer console and is written to receive the request from Salesforce regarding the change in data, then that message is sent to a listener in MuleSoft, similar to the way the first option with Platform Events works .

Can you integrate Salesforce with MuleSoft?

The combination of Salesforce integration tools and MuleSoft can create the integrated experience you’ve been looking for in your Salesforce org. It can be difficult to fully transition from legacy systems to Salesforce however, with MuleSoft you can implement Salesforce at your own pace. This will allow you to slowly retire your legacy system operations while keeping your data up to date in real time and creating a future-proof implementation. MuleSoft can be updated in an extremely agile manner, keeping your systems up-to-date, and avoiding technical debt build up.


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