Table of Contents
What does a Salesforce administrator do?
Salesforce Administrators work with stakeholders to define requirements and to customize the platform. To put it simply: they enable users to get the most out of Salesforce. A Salesforce Admin best understands how to make the platform work for their company’s unique needs. Some companies may employ many people in this role.
What is a Salesforce release?
A Salesforce Release is how Salesforce delivers new features and functionality to our customers. They occur three times per year (Spring, Summer, Winter timed with the northern hemisphere seasons), and new features are often based on input from the Trailblazer Community via a prioritization process.
What is a Salesforce project?
A project is generally anything that is not part of your regular workday routine. Have you been tasked with solving a business problem using Salesforce? If so, that is most likely a project.
What is release management in Salesforce CPQ?
Alyssa is a Salesforce CPQ expert, and is the Salesforce.com Product Owner at UiPath. Release Management is the process followed to release new features into a system. We’ll focus specifically on release management for Salesforce in this guide.
What are the responsibilities of Salesforce administrator?
Roles of a Salesforce Administrator:Unlocking user accounts or resetting passwords.Also works on SSO, two-factor authentication, and certificate problems.Adding new IP addresses to the white-list.Works on Metric report.Create complex workflow rules, approval process.Works on security, user management tasks.
What is Salesforce release manager?
Release management provides a framework to control when and where changes are promoted from one Salesforce organization to another. This builds on deployment management, which looks at how to move a change from one organization to another.
What is one responsibility of the Salesforce Admin trailhead?
Salesforce administrator—Salesforce admin for short—is an operational role. Salesforce admins work with stakeholders to define processes and customize the Salesforce Platform. They help their company’s users get the most out of Salesforce by making the platform work for specific user needs.
How do you describe a Salesforce administrator?
Salesforce administrators specialize in Salesforce customer relationship management systems and products. They are employed by large corporations where they are responsible for performing Salesforce system administration, training staff on Salesforce products, and maintaining sales databases.
How does Salesforce release work?
A Salesforce Release is how Salesforce delivers new features and functionality to our customers. They occur three times per year (Spring, Summer, and Winter timed with the northern hemisphere seasons), and new features are often based on input from the Trailblazer Community via a prioritization process.
What are the steps of a release management process?
While release management processes may vary and should be customized for each organization, there are five primary steps to release management.Plan release. … Build release. … User acceptance testing. … Prepare release. … Deploy release.
What makes a good Salesforce administrator?
A Salesforce administrator should be able to constantly communicate with their team about problems, updates, and processes. The admin needs to communicate with employees, managers, users, and with other teams of the organization.
What does an entry level Salesforce admin do?
The responsibilities of an entry-level Salesforce administrator include monitoring access levels to the dashboard (or visual representation of data compiled from a report or reports), creating new user profiles, running deduplication tools, and training people how to utilize the applications.
Which role is best in Salesforce?
Top 10 Highest Paying Salesforce Jobs in 2022Project Manager | $135,000. … Pre-Sales Consultant | $137,000. … CRM Manager | $137,500. … Functional Consultant | $139,000. … Program Manager | $142,000. … Solution Architect | $151,000. … Technical Consultant | $161,000. … 3. Development Manager | $164,000.More items…•
Who do Salesforce admins report to?
In episode 22 of the #AskTheHulk Series Tina Mudrani Raised the Question “Which team does the Salesforce Administrator belong to and who do they report to?” Shrey answered that the Salesforce Administrator belongs to the Business Users and customers of Salesforce, providing value to the Customer and belonging to them.
What does a senior Salesforce admin do?
Job Description The Senior Salesforce Administrator is responsible for the administration of Salesforce.com; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity.
What is the full form of SFDC?
1. SFDC is Salesforce(.) DotCom. SFDC stands for SalesForceDotCom. The company would have retained just SF.
What is project management?
Often, project management is associated with giant transformational projects — but smaller projects (sometimes called micro projects) are in abundance. A project is generally anything that is not part of your regular workday routine.
Is a picklist a project?
If so, that is most likely a project. If you’re asked to create a picklist value or a new user, that is most likely not a project; rather, it’s considered part of your everyday work routine.
Can admins practice project management?
But you don’t need to wait for that big project to focus on project management. Every admin can begin to practice project management skills today, much like you practice and grow your Salesforce Admin skills.
What is Release Management?
Release management is a continuous process that has specific stages which should be followed for a successful release each and every time. Each step is important to ensure a stable release of new features, and each should be fully completed before moving onto the next stage. Today we’ll focus on two very important stages: Test and Release.
Why Salesforce Release Management is Challenging
The release management process applies to both metadata and reference data deployments. While these concepts are the same, the execution differs slightly. For metadata releases, such as new fields, page layouts & process builders, Salesforce has Change Sets built in to move these components.
How to Improve Salesforce Release Management
Planning your releases is the cornerstone of Release Management – and agile development overall. This is a crucial step to get right whether you are deploying a simple Process Builder, or a tricky Salesforce CPQ Product Rule.
Summary
Release management is critical to master to ensure your Salesforce environment is always functioning in tip-top shape.
Real-time Salesforce admin tasks
Administrators will occasionally need to resolve user problems in real time. A report may not run this week, or a process may break in mid-stream. Expect to devote two hours per week to these activities for every 100 users you have:
Weekly Salesforce admin tasks
Many duties seem to follow a weekly cycle. A lot of things that were working fine last week will go wrong Monday morning-don’t ask me why. A couple of tasks also need to be done once a week on the day of your choice. Overall, these tasks require two to six hours per week.
Monthly Salesforce admin tasks
A few activities can only be done once a month but nonetheless need to be done more often than once a quarter. In all, this monthly cycle will take one or two days’ effort.
Quarterly Salesforce admin tasks
There are a lot of items in the following list that will occupy you for one to three days per quarter. However, the first two are mission critical, and the resulting files should be kept forever. You’ll thank me when a pesky plaintiff attorney goes into a discovery process on Salesforce.com data.
Annual Salesforce admin activities
The main responsibility here is to capture data that will fall “over the horizon” or need to be archived for compliance reasons. These tasks will take three to six days per year.
How the chores need to be done
This is where the art comes in, because there are too many ways to blow it over the long term, even though you’ve done the details above according to the schedule. You have to start with a perspective that might seem a little self-contradictory:
What is Salesforce admin?
A Salesforce Admin best understands how to make the platform work for their company’s goals. Some organizations may employ just one admin; some employ many people in this role. A Salesforce Administrator’s colleagues can rely on them to: Maintain the platform.
What companies use Salesforce?
Many companies across industries and of different sizes use Salesforce, including retailers, nonprofits, financial services, healthcare providers, software companies, and businesses that provide a service.
How many customers does Salesforce have?
Salesforce helps over 150,000 customers across a myriad of businesses, nonprofits, and institutions to connect with their customers. People around the world rely on our Customer Relationship Management (CRM) platform to keep business running. The Salesforce Administrator in any of these organizations is critical for success.
Is there a fee to take Salesforce certification?
After you pass the test, you’re a certified Salesforce administrator, and your career opportunities have expanded. But your learning doesn’t stop there. Maintain your certification on a specific schedule to keep your knowledge, skills, and abilities current.
Can a Salesforce administrator be just one person?
Some organizations may employ just one admin; some employ many people in this role. A Salesforce Administrator’s colleagues can rely on them to: Maintain the platform. Make it as easy as possible for users of any technical level to use Salesforce. Stay updated on the platform’s new tools, capabilities, and updates.
What is a release engineer in Salesforce?
The focus of the Release Engineer is to ensure that all aspects of change of the platform are addressed operationally. The goal is to provide a disciplined process for controlling, executing and making sure that all required changes into the IT application environment are documented and follow appropriate policies with minimal disruption to ongoing operations.
What is a program release manager?
The Program Release Manager is responsible for planning and implementing changes in application services according to release and change management processes. The goal of the release and change management is to provide a disciplined process for introducing required changes into the application with minimal disruption …
What is the role of change management?
Implements the change management plan, following defined processes and appropriate procedures. Manages and communicates all changes that have upstream and downstream impact to appropriate stakeholders.
Customize a Salesforce Object
Use picklists, filters, formulas, and other tools to customize an object in your org.
Build an Experience Cloud Site with Knowledge and Chat
Use the Customer Service template to create a site with chat snap-ins and knowledge.
Build a Battle Station App
Build a project management app to construct a galactic Battle Station. No code required.
Import and Export with Data Management Tools
Use dataloader.io and the Data Import Wizard to manage data in Salesforce.
Create Reports and Dashboards for Sales and Marketing Managers
Track key business information for your stakeholders with reports and dashboards.
Quick Start: Lightning Experience for Closers
Get hands-on practice with Lightning Experience to sell faster and smarter.
Quick Start: Process Builder
Trigger a field update when a related record is edited. No code required.
Step 1: Project Kick-off
A kickoff meeting is a presentation to anyone who might have an influence on the project. This is so that each individual feels they are an integral part of the salesforce growth from the beginning. One of the biggest reasons for project failure happens when people do not feel included in the project.
Step 2: Discovery Session
This phase marks the moment when our team is with each business function to listen to all their needs.
Step 3: Document
After all the Discovery, it’s essential to document everything. Documenting means listing all the inputs from the sessions (Discovery / Flow Design Notes / Data Definition / Integrations) and produce a formal document with all the needs and the corresponding solutions.
Step 4: Approval
Have an approval session with the consulting team and the project team. Present back the needs that have already been raised in the Discovery sessions, and offer a clear explanation of what is going to be developed and what the goals and objectives are.
Step 5: Build
This is the fun part! Once the documentation is approved, it’s then time to start shaping Salesforce!
Step 6: Get Feedback
Given that we are always working under an agile methodology, it is very important to have intermediate sessions. In these hands-on sessions, we let users play around with our Salesforce (in a sandbox environment).
Step 7: Deployment and Training
Now, we are ready to deploy to production, and start training the different teams.
What Is A Project?
Project Documentation
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Documentation is the backbone of every project, no matter the size. Documentation does at least these three things: 1. Provides a summary of the project 2. Defines what work is accomplished in the project 3. Outlines how parties will work together The depth and amount of documentation needed correlates to the size of the project. Small projects may…
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Project Communication
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Communication is not only a significant part of an admin’s job but also an important part of any project, large or small. You already manage how you communicate with your stakeholders and end users. With projects, the communication may be more structured. That’s why it’s best to always have a communication plan as part of any project. To craft an effective communication …
Start Applying Your Project Management Skills
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Ready to get started? Identify a micro project today and apply project management skills to it. Begin by taking 20 minutes to summarize what the project is about. Next, allocate an hour to outline who is doing what on a project, and then share it with parties involved to get confirmation. This is just the beginning! Continue your learning on Trailhead and take the Project Managemen…