How do I see who viewed a Salesforce record?
Visualforce, Apex, Security Using Visualforce Remote Objects, you can audit whenever a user views a Salesforce record. The audit will show the user’s name and the date they viewed the record. On the detail page of the record the user viewed, it looks like this: View fullsize
How many user permissions are there in Salesforce?
In Salesforce, more than 170 individual user permissions can be changed, which creates opportunities for users to access data. Changes in permissions, whether intentional or not, can open your organization to risk if users have broader data access than necessary for their role.
How do you measure the impact of Salesforce on operations?
Evaluating performance – the end-user experience – is essential when measuring Salesforce’s impact on operations. Measuring performance through user activity monitoring is an impactful way to know if you’re using the CRM efficiently.
What can you learn from your Salesforce user activity?
If you’ve examined this data, you’ve monitored user activity. By looking at login history, you can tell which users log in regularly and make use of their Salesforce license. You can also identify who isn’t logging in; these users may need more training on how to use Salesforce or may not need a license at all.
What does it mean when a Salesforce user logs in at odd hours?
Admins can see if a user logs in at odd hours, such as on weekends or late at night, or if they log in from a different IP address, indicating they’re accessing Salesforce from an unexpected location. With this information, you can prevent unauthorized access that could lead to a data breach.
Why is user activity monitoring important in Salesforce?
User activity monitoring – tracking user actions in a digital environment for information security – is critical for protecting sensitive cloud-based data.
How much does a data breach cost?
The average cost of a data breach is $3.92 million. You may have seen companies like Facebook, Google, and Equifax suffer financially due to data breaches. Many breaches are caused by insiders, whether maliciously or unintentionally. In fact, the 2019 Cost of a Data Breach Report showed that organization insiders cause more than half of all breaches. This statistic is just one reason why the need for user activity monitoring exists. User monitoring has grown exponentially due to organizations’ need to protect sensitive data in cloud applications.
Can you assess Salesforce performance based on Apex events?
You can also assess performance based on Apex events and Community performance. User activity monitoring reports reveal areas that need to be addressed, which is critical because the performance of your Salesforce org is directly tied to productivity and ROI .