How does salesforce calculate timezone

Using the below query we are able to get TimeZone: SELECT ID, TimeZoneSidKey FROM User WHERE ID = :UserInfo.getUserId () For example, on edit user detail, if we pick the Time zone as (GMT-08:00) Pacific Standard Time (America/Los_Angeles) from the pick list then the TimeZoneSidKey will be America/Los_Angeles.

Within the Salesforce application, dates & date/times are stored and managed in UTC (Universal Time Zone or Greenwich Mean Time). Date and Date/Time field values are converted and displayed in the timezone specified in your user’s personal information settings.


What is time zone settings in Salesforce?

Time zone settings in salesforceaffects the displaying time zone for standard objects like Accounts, contacts, leads, opportunities, cases and so on. In an organization system administrator can set default time zone but an user can set to their local time zone settings in salesforce Explanation about Time Zone Settings in Salesforce.

How do I change the time zone of my company?

Go to Your name=>My Settings. Now go topersonal=>Language & Time Zone. Edit your time zone settings and select your local time zone as shown below. Click on Save button. Now go to Administer=>Company profile=>Company information.

Is the time zone code column accurate for DST affected TZ?

NOTE: The Time Zone Code column, found in the H&T Doc linked above, would be inaccurate for any DST affected TZ depending on the time of year. The Time Zone Code SFDC column is the timezonesidkey which would be found on the user record. which would give you Eastern Standard Time, if the logged in user’s timezone is set to EST.

Does the server timezone change with Standard Time?

Yes system timezone is in CST and the server time does not change with standard versus daylight savings time. Why are Marketing Cloud timestamps not stored in the same timezone as Sales Cloud?

How does Salesforce timezone work?

The available personal setup options vary according to which Salesforce edition you have. From your personal settings, enter Time Zone in the Quick Find box, then select Language and Time Zone. No results? Enter Personal Information in the Quick Find box, then select Personal Information.

What time zone does Salesforce use?

In Salesforce, every time you instantiate and insert a DateTime object, it gets saved in the database in GMT Time Zone and it is translated to the user’s time zone when reading it.

How do I fix timezone in Salesforce?

To resolve this discrepancy, please follow the steps below….To change the time zone for the affected usersClick on the gear icon | Setup | Users | Users.Click on the affected User’s name.Click Edit and change the time zone to the required value.

How do I check the timezone in Salesforce?

Explanation about Time Zone Settings in Salesforce. Go to Your name=>My Settings. Now go to personal=>Language & Time Zone. Edit your time zone settings and select your local time zone as shown below. Click on Save button.

Does Salesforce store time in UTC?

Salesforce stores all date time in UTC. while displaying, it converts it based on the timezone of Org and User.

Are Salesforce dates UTC?

SF stores all DateTimes in UTC.

What is the date time format in Salesforce?

Date and Time Stored in Salesforce Salesforce uses the ISO8601 format YYYY-MM-DDThh:mm:ss.SZ for date/time fields, which stores date/time in UTC. Assuming a user is in the en-US locale and Pacific time zone, here are two examples for a date field with the value 1965-04-09 .

How do I change TimeZone in Salesforce app?

Change your time zone settings in SalesforceClick the avatar icon and click Settings.Click My Personal Information > Language & Time Zone.Select the time zone you wish to use.Click Save.

How do I convert a date time field for any TimeZone Salesforce?

Converting Between Date/Time and Text To convert a string to a Date/Time value, use DATETIMEVALUE() passing in a string in the format “YYYY-MM-DD HH:MM:SS”. This method returns the Date/Time value in GMT.

What is Salesforce locale?

The Salesforce locale settings determine the display formats for date and time, user names, addresses, and commas and periods in numbers. As the admin, you set the default locale, but your users can set a personal locale if they’re based in a different location.

How do I set personal TimeZone in Salesforce?

Here’s how Matt can change her time zone via Setup.Go to Setup.Type users in the Quick Find box.Select Users.On the All Users page, click Edit next to the user whose time zone you want to change.Under Locale Settings, select the desired time zone from the Time Zone field dropdown. … Click Save.

How do I get the current time in Salesforce?

Datetime now = Datetime. now(); Integer offset = UserInfo. getTimezone(). getOffset(now); Datetime local = now.

Key business problem

I want my customer support managers to be able to see the peak times of the support center to help with scheduling staff.


I simply love, love, love answering questions in the community, mostly formula ones.

How I solved it

I created a flow to run on the User object as well as a formula on Cases that retrieves the hour portion of the Created Date, according to the logged-in user’s time zone and taking the DST of this same user into account. I then showed it in a simple report and graph:

Business results

Since I’m in Ireland, I’m on the GMT time zone in the winter and on GMT+1 in the summer. Have a look at these two dashboard components for the same Case records. The first one shows the times in GMT only, whereas the second one shows the times according to DST in Ireland:

Do try this at home

There are many different reasons why you would want to see times according to DST. You can find quite a few questions about DST on the Trailblazer Community:

What is datetime field?

DateTime fields store the time information in UTC and display the appropriate date and time to the user based on the user’s personal timezone settings.

Does SF store datetimes?

SF stores all DateTimes in UTC. Some Native applications handle this conversion for you, but there are use cases where you have to handle the conversion yourself. From the documentation…

Create A New Object

Add Fields to The User Object

  • Next, create the following fields on the User object: 1. Timezone Name: Text (80) 2. GMT Offset: Number (3,2) 3. Summertime Start – Text (255): FYI only, not needed for any calculation 4. Wintertime Start – Text (255): FYI only, not needed for any calculation 5. Summertime Start Date: Date 6. Wintertime Start Date: Date 7. Summertime Start Offset:

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Create A .csv File and Upload It to The Timezone Object

  • This is the hardest part, but worry not! I’ve done the heavy lifting. It took me a while, but I compiled the necessary data in this file; you can simply download it as a .csv file and upload it to the Timezone custom object. A few things to note: 1. I used this siteto get the summertime and wintertime offset (with UTC). 2. The year in the dates in this file are irrelevant. I chose 1900 but i…

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Create A Record-Triggered Flow

  • How simple is this? All this flow does is retrieve the field values in the Timezone object and update the User record with the same values. Here’s a step-by-step on how to create it: 1. Set the Start element to trigger when “A record is created or updated”, and select Before the record is savedin the Run the Flow section. Select Useras the object and set the conditions like so (using {…

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Update The Existing User Records

  • Unfortunately, this solution does not work for existing user records unless you update their time zones. There are a few ways you can update these records, but I personally like automations. 1. All you need to do is create a schedule-triggered flow that would run once only and would go over every active user record where the fields are blank, and update them accordingly: 2. Filter Condit…

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Create A Formula Field on Cases

  • We’re finally there! This is where the magic happens. You now need to create a formula field on Cases. I simply called it “Created Hour”: Here’s the complete formula: Let’s try to break it down. The most complicated part of the formula is: This is how I calculate the actual Sunday the time change occurs on the year of the Created Date. Since the WEEKDAY() function returns a numbe…

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Create A Report on Cases

  • That’s it! You now have everything you need to create the report. That’s the easy part. Simply create a report on Cases grouped by either the Created Date on rows and Created Hour on column, or only the Created Hour on rows: Why don’t you add a Dashboard, too!?

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