1) Login to your org. 2) go to Setup and search for “Default Data Category Visibility” Set a category group to “all” 3) Go to a community profile or guest user profile Under “Category Group Visibility Settings”, do a custom.
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Can users see articles and questions that aren’t classified as categories?
Users in the target role, permission set, or profile can only see articles and questions that aren’t classified with a category in that category group.’ In my Salesforce org, my ‘Default Data Category Visibility Settings’ is set to None and my ‘Category Group Visibility Settings’ under my profile is also set to None.
Can data category visibility be revoked for a particular category group?
It mentioned that -> ‘Data category visibility can be revoked (set to None) for a particular category group. Users in the target role, permission set, or profile can only see articles and questions that aren’t classified with a category in that category group.’
What is custom data category visibility and how to use it?
With custom data category visibility, you can only see the data categories permitted by their role, permission sets, or profile. You need to sign in to do that. Need an account?
Which FAQ articles are visible in the public knowledge base?
Ursa Major tags most FAQ articles as visible in the public knowledge base. For example, “How Much Will I Save if I Install a Solar Hot Water Heater?” is visible to everyone. Note: In Salesforce Classic, we refer to these visibility settings as channels. Remember when Maria created the page layouts for procedure articles?
How do I control visibility of knowledge articles in Salesforce?
For a Knowledge article to be searchable by an end user, the following requirements must be met:User must have access to Knowledge.User must have access to the corresponding article type.User must have visibility into the article’s categories.Article must be published.Article must be visible in the appropriate channels.
What is category group visibility settings in Salesforce?
The Category Group Visibility Settings related list summarizes which categories users in the role can see, according to category group.
How do I set visibility in Salesforce?
Required Editions and User PermissionsGo to the data category visibility settings page in Setup. For roles: enter Roles in the Quick Find box, then select Roles. … Open a data category group for edit. … Select a visibility setting. … Click Save.
What are the three types of visibility with data categories?
There are three types of visibility:All Categories: All categories are visible.None: No categories are visible.Custom: Selected categories are visible.
How do I assign a category to a knowledge article in Salesforce?
Assigning Data Categories Go to “Setup” and look for the “Quick Find” box. Search for “Data Category Assignments” under the Articles zone. Click “Edit” then choose the categories you want to assign. Click “Save.”
What is category group in Salesforce?
Category groups are used by Salesforce Knowledge (articles), answers (questions), or ideas. In all cases, category groups are containers for individual data categories. For example, a Contracts category group sometimes contains Fixed Price, Cost Reimbursement, and Indefinite Delivery categories.
What is site user visibility in Salesforce?
Site User Visibility: This setting controls whether user sharing is available for authenticated users in your org’s communities. If enabled, you have the option of selecting See other members of this community, with turns visibility on or off, on a community-by-community basis.
How do I enable Portal user visibility in Salesforce?
Control User Visibility in Your Experience Cloud SiteFrom Setup, enter Sharing Settings in the Quick Find box, then select Sharing Settings.Click Edit in the Organization-Wide Defaults area.Enable Portal User Visibility or Site User Visibility based on your org’s needs.Click Save.
How do I enable a community in Salesforce org?
To enable community in Salesforce go to setup -> Build -> Customize -> Communities and click on settings. and check enable communities check box and enter your domain name and save it.
What are the different types of visibility?
The three visibility modes are private, protected and public. The default visibility mode is private.
What is the difference between public and private visibility mode?
The public derivation means that the derived class can access the public and protected members of the base class but not the private members of the base class. private access specifier is used to make any variable or a method which has a limited access with in the class only.
What is visibility and types of visibility?
The visibility of a class, a method, a variable or a property tells us how this item can be accessed. The most common types of visibility are private and public, but there are actually several other types of visibility within C#.
What does Ada consider when publishing an article?
Whenever Ada publishes an article, she considers her intended audience. Some articles are relevant to all readers, but other articles aren’t. For example, if an article contains proprietary information for employees only, Ada doesn’t want customers to see it. Ursa Major uses an article’s visibility settings to determine who sees it.
Can Ada track comments?
You can even choose to make a field visible to everyone, but limit interaction with the field to only users with a specific profile. Ada and the other agents want to track internal-only comments in a custom field called Internal Comments. That information might be confidential or confusing to customers.
