How can salesforce communities be used


Salesforce customer communities help organizations share relevant information, create a better customer experience, and increase engagement. Partner community is a specific information hub for B2B orgs that allows sales teams and resellers to easily access needed data and collaborate in real-time to close more deals.Apr 28, 2021


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How to setup Salesforce community?

  • Click Preferences.
  • Check the following boxes: General Show nicknames Give access to public API requests on Chatter Show all settings in Workspaces Experience Management Allow members to flag content Enable setup and …
  • Uncheck the following boxes: General Enable direct messages Experience Management Show number of people discussing suggested topics

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What can a Salesforce community do?

Salesforce organizations contain valuable information about partners, solutions, products, users, ideas, and other business data. Some of this information would be useful to people outside your organization, but only users with the right access and permissions can view and use it.

What are the pros and cons of Salesforce?

  • Low risk: Low acquiring cost and low-risk management as an organization tool.
  • Salesforce database helps in organizing and digitizing company sales records.
  • Allows customization of profiles for individual customers, and gives quick access to individual records.

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What are the opportunities in Salesforce?

  • Opportunities may have quotes, proposals and orders.
  • Using Opportunities we can forecast sales in an organization.
  • Opportunities are one of the most widely used and heavily customized objects on the platform.

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What can you do with Salesforce communities?

Salesforce customer communities are essentially support and self-service portals that allow customers to:Ask questions of customers and staff.Participate in discussions with other customers.Review other questions and discussions.Review published documentation.Find answers to questions through articles.Review FAQs.

What is the use of Salesforce lightning community?

Salesforce Community Cloud is a digital experience platform and enables companies of all sizes to provide ever smarter and more engaging self-serve resources to their customers and partners.

What companies use Salesforce communities?

Companies Currently Using Salesforce Community CloudCompany NameWebsiteTop Level IndustryCoreSphere, LLCcoresphere.comTechnicalUSG Corporationusg.comManufacturingMimecastmimecast.comTechnicalCanandaigua National Bank & Trustcnbank.comFinance2 more rows

Is Salesforce communities the same as community cloud?

The Experience Cloud platform enables users to build more than just communities, but build forums, portals, help centers, sites, and mobile apps to manage your organizations’ content.

What does Salesforce community mean?

Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. It provides them the records and data they need to accomplish their work efficiently.

What are the types of community in Salesforce?

There are two types of communities in Salesforce which are as following: Internal Community – The Internal community is used for the members who are directly part of the organization i.e. Employees. External Community- External Community is created for the users who are not directly part of the organization.

Why do we need communities in Salesforce?

Salesforce customer communities help organizations share relevant information, create a better customer experience, and increase engagement. Partner community is a specific information hub for B2B orgs that allows sales teams and resellers to easily access needed data and collaborate in real-time to close more deals.

What is the difference between customer community and customer community plus?

Customer Communities licenses allow you to collaborate with customers, on things like support cases and account administration. Customer Communities Plus is aimed in the middle, at more robust customer collaboration and exposure of many more Salesforce objects and the sharing model.

What are Salesforce partner communities?

The Salesforce Partner Community is a portal built and maintained specifically for Salesforce partners. It’s where these partners manage their business, learn best practices, get support, and engage with Salesforce employees in a secure environment.

What is Salesforce communities called now?

Experience CloudA long-expected announcement finally came from Salesforce last week; Community Cloud has been renamed Experience Cloud (view a demo).

What is a customer community in Salesforce?

A customer community in salesforce is the community where the company created the community in salesforce in the specific License niche of Customer Support Community. Depending on the probable size of the community, the companies first need to get a license for their community in salesforce. The administrator can create a customer account on their behalf and then can grant them access so that they can access the community based on their user profile which was created by the company in salesforce.

What is Salesforce used for?

It is where Salesforce comes in handy; they provide the common infrastructure for setting up your business and free you from hassles like. Dedicated Network Team. Several software for starters and most importantly, Implementation of Security Architecture.

Why is CRM important?

Customer relationship management (CRM), for a business it is immensely important to have a healthy relationship with their customer. Salesforce enables a business to create communities for its customers where they can interact with their business provider and shares problem and feedback which improves the quality of the service.

What is Salesforce partner community?

It means you can share your data with your business partner through a separate website. In the partner community, one can manage, track, and forecast partner sales.

Is Salesforce a popular name?

In the cloud technology industry, Salesforce is a very popular name. According to Forbes, Salesforce is now dominating the CRM market with a market share of 19.5% which indicates the facts of their popularity. /

What is Salesforce community?

Salesforce Communities is a great platform to connect and collaborate with your customers, partners, and employees. It is quick & easy to create mobile-responsive Communities with pre-built templates. And here is how you can build your own Community from scratch in less than 60 minutes.

What is chatter in community?

Employees can access and share files. Knowledge articles, FAQs provide information to users to find answers to common questions. Chatter in Community enables users to help others with their questions and issues.

What is a member based Salesforce license?

Member-Based – This license type is much like other standard Salesforce license types. It’s generally a higher fixed monthly amount per license, and the user assigned with it can log in as many times as they want to.

What is Salesforce Gold Partner?

As a Salesforce Gold Partner, we love to work with the whole gamut of Salesforce solutions. In particular, many of our technical consultants specialize in Marketing Cloud, Sales Cloud and Communities (among other things).

How many communities can an org have?

While each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a * domain like

Can a community delete pages?

Here are some things to keep in mind: Deploying a community can delete pages. Usually deployments are additive only, but when deploying the main components of the community, it overrides that structure completely. That means pages removed in sandbox will be removed from production.

What happens when information is spread across different tools and platforms?

When information is spread across various tools and platforms, employees wind up wasting a lot of time searching for what they need to find. By integrating everything into one platform, you’ll not only speed up your employees, but you’ll also alleviate potential frustration, miscommunication, and navigation issues.

What are the four essential ingredients of a successful business?

Connectivity, engagement , collaboration , and communication : the four essential ingredients of a successful business. That said, your employees are one of the most fundamental aspects of your business and it’s important to ensure that you are giving them all the tools to succeed.

Can Salesforce teams be spread across borders?

Nowadays, it’s not unlikely for teams to be spread out across a country or even across borders. For sales teams that do have remote employees, a Salesforce community would be very beneficial.

What is Salesforce community?

Above all, Salesforce communities are brand spaces that work to facilitate collaboration and connection for employees, business partners, and customers. It doesn’t stop there, however, as Salesforce’s CRM software further provides tools to benefit your business’s marketing efforts, commerce, service, and sales.

What is a partner community?

Partner communities are an all-encompassing destination for resellers and sales teams. By creating a single portal that provides all of the necessary information, collaboration, and company data, partners can work more efficiently and accurately to close in on the best business opportunities.

What do employees need to share?

Employees often need to share information and files, retrieve and read company announcements and documents, as well as manage projects. Rather than using separate platforms for these needs, an employee community takes care of this in one comprehensive portal.

Is Salesforce restricted to third party providers?

However, you are certainly not restricted to them, especially as Salesforce has a distinct style. There are third party providers who allow you to quickly and easily create engaging, user-friendly community experiences for your customers, partners, and employees using clicks, not code. 4. Users Take Control.

Is Salesforce community customizable?

In addition to streamlined workflow, Salesforce communities are highly customizable. Using the Experience Builder tool, you can adjust facets including access, and the theme of the portal to match your company’s branding.

What is the navigation bar in Salesforce?

Navigation bar in the Salesforce provides the liberty to go through different topics to browse and provides direction back to the home page of the community. Please check this recording to learn about “How to Setup Communities Navigation Menu”

How to add menu item to a community page?

Select the Navigation Menu component in the page. To add a menu item: Click Add Menu Item. Enter the name to be used in the navigation menu. Select the type : Community Page. External URL. Menu Label. Navigational Topic.

What is Salesforce community?

In simple terms, you can also say that the Salesforce community is the advanced version of portals. With the help of communities, your users can work collaboratively. It is built on the Salesforce platform and easily integrates with CRM.

How many types of licenses does Salesforce have?

Salesforce provides licenses in six different types of licenses. Listed below: It is useful for business to consumer experiences using large numbers of external users who need access to case objects or knowledge. You can also use the customer community with personal accounts.

What is a community member based license?

Community member-based license is similar to standard Salesforce internal license. External users who have member-based licenses can have access to a community multiple times. But, they do not have access to internal organizations.


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