How can community members ask questions in salesforce


The Ask Button component lets users click a button to ask a question that is then published to the site. Users must log in to ask questions and participate in discussions. Note Before Spring ’16, this component was named Ask the Community.

What is a Salesforce community?

Salesforce Communities are brand spaces designed specifically for Salesforce customers to connect with the community outside their org (i.e., employees, partners, and customers) and collaborate with them using relevant data and content. Users can visit the community to find answers to questions or ask for help from another community member.

How to find self registered community users in Salesforce?

What I would do to find them is from within Salesforce, go to Setup > Manage Users > Users > click on Create New View and use the settings you see in the following screen capture: This should provide a new view listing Self-Registered Community Users.

How do I create a customer user in Salesforce?

Before you can create a customer user, the owner of the contact record must have a role assigned. Assign a role to the owner of the contact record. From Setup, enter user in Quick Find, then select Users > Users. Next to the owner of the contact record, click Edit.

How do I create a customer community user?

Community Users are created from Contacts who are not currently Users. From a contact’s detail page, click on the button labeled “Manage External User”. You should get a drop-down that says “Enable Customer User” (assuming you have a Customer Community).


What is Salesforce Community Cloud?

Salesforce Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to collaborate.

Why do companies create online communities?

Such communities help generate new ways to connect with potential customers and buyers, provide effective customer service and complete access to information may be required to successfully use a company’s products or services. That, as a result, positively influences shopping behavior and builds trust in the brand.

What is a partner community?

Partner community is a specific information hub for B2B orgs that allows sales teams and resellers to easily access needed data and collaborate in real-time to close more deals. It’s a space where partners can manage their business, learn best practices, get the support they need, and connect with Salesforce employees in an absolutely secure environment.

What is customer community license?

Customer Community licenses are used for B2C interactions with a huge number of customers that need access to Cases and a knowledge base.

What is the first challenge for today’s organization?

T he first challenge for today’s organization is to find a way to provide the highest levels of service both to customers and partners and integrate these methods into their everyday business processes.

Is creating an online community expensive?

At first, the idea of creating an online community may sound like an expensive venture and a rather complicated task; but after you consider the advantages it provides and how easy it can be with Salesforce, you will change your mind.

Can you use community pages without a license?

It’s worth mentioning that members still have some level of access even without acquiring a Community license. For instance, guest users have access to community pages that are publicly available (like a public knowledge base) to find and read content, review knowledge articles, and perform tasks that don’t require them to log in. But acquiring a community license also allows you to create external profiles (beyond the guest user profile) to access Communities.


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