Salesforce.com is refusing to reveal details of a security breach caused when one of its employees surrendered their password in a phishing attack against the company. Details of Salesforce.com’s customers were stolen as a result of the password being surrended, the CRM services company admitted to customers on Monday.
In the autumn of 2019, Salesforce and one of its clients, Hanna Andersson, a clothing brand, experienced a data breach. For several months, hackers had access to a database with all customer information, from credit card numbers to addresses, and neither Hanna nor Salesforce were aware.
Feb 9, 2022Table of Contents
What’s the biggest data breach in Salesforce history?
Perhaps the most famous Salesforce data breach illustrated how messy it can get. In 2019, retailer Hanna Andersson had data exposed, allegedly due to malware that infiltrated Salesforce itself. A series of lawsuits followed, with both companies bearing costs that strung out into late 2020.
Is there any recent security news about Salesforce?
Relevant news, breaches and security articles relating to Salesforce. Coming soon. No recent security news. Salesforce.com, Inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is an American cloud computing company headquartered in San Francisco, California.
Why did Salesforce fail to protect users’ information?
Hanna Andersson and Salesforce are accused of inadequately protecting user information, failing to warn users of its insufficient security measures and failing to monitor the site’s e-commerce platform for weaknesses and security threats.
What impact has the Salesforce self-breaching crisis had on customers?
Salesforce customers in Europe and North America were the most impacted by the company self-breaching and closing down access to 100 cloud instances used to deliver its own service. If your organisation isn’t already using it, Salesforce is a big-tech company like Amazon or Uber.
How secure is Salesforce?
Salesforce has security built into every layer of the Platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services have encryption in transit and advanced threat detection. Our application services implement identity, authentication, and user permissions.
Has AWS ever had a breach?
The most recent known Amazon Web Services (AWS) breach happened in December 2021, when hackers looted personally data on over 3 million users of FlexBooker, an online booking software. As in most AWS breaches, this information was exposed due to improperly configured S3 buckets on the part of the business using AWS.
Is Salesforce a cyber security company?
Security Partnership Salesforce builds security into everything we do so businesses can focus on growing and innovating. Together, with our customers and partners, Salesforce treats security as a team sport – investing in the necessary tools, training, and support for everyone.
Has Microsoft had a breach?
Washington (CNN Business) Microsoft (MSFT) has confirmed it was breached by the hacker group Lapsus$, adding to the cyber gang’s growing list of victims.
Was there a Google data breach?
New Delhi: Call it mother of all data security breaches as the Irish Council for Civil Liberties (ICCL) on Monday revealed that Google and other internet giants are processing and passing people’s data billions of times per day via real-time-bidding (RTB) system for tracking and ad targeting.
Did PayPal have a breach?
In an effort to expand its operations, PayPal Holdings, Inc. acquired TIO Networks, a multi-channel bill payment processor that serves over 16 million accounts, in July 2017 for $238 million.
Can Salesforce see my data?
Can any salesforce employee see my data? No, Only some set of data engineers can access your data as they are at data centres where it is stored, but every access is logged. Also, if you Grant login access to Salesforce Support agent, they can also see and view your data, its also monitored and recorded.
Does Salesforce sell your data?
As a business covered by the CCPA, we do not sell Personal Data.
What is Salesforce security model?
Salesforce uses object-level, field-level, and record-level security to secure access to object, field, and individual records. Salesforce security model is powerful than any other CRM security model.
Has Microsoft been hacked in 2021?
A global wave of cyberattacks and data breaches began in January 2021 after four zero-day exploits were discovered in on-premises Microsoft Exchange Servers, giving attackers full access to user emails and passwords on affected servers, administrator privileges on the server, and access to connected devices on the same …
What companies have had data breaches recently?
The company was hacked in 2013 and 2014, leaving 1 billion and 500 million people affected, respectively. Their most recent attack in 2017 impacted 32 million users. Other companies that have experienced repeat data breaches in the recent past include Amazon, Twitter, Microsoft, Uber, AOL, Dropbox, eBay, and more.
Was Microsoft hacked 2022?
Lapsus$ Breach On March 22, 2022, Microsoft confirmed Lapsus$ had breached its defenses. Two days before, on March 20, the hacker group posted a screenshot taken in an Azure DevOps environment that seemed to show that projects such as Bing and Cortana had been compromised.
How are the Companies Responding to the Salesforce Data Breach?
After law enforcement notified Hanna Andersson of the breach, the company investigated and alerted all potentially affected consumers as well as the state Attorney Generals. Hanna Andersson indicated that it was taking steps to remedy the breach and tighten security measures.
The Data Protection School of Hard Knocks
In a digital age filled with bad actors constantly looking for security flaws to exploit, the case of Salesforce and Hanna Andersson highlights the global problem of companies failing to implement sufficient security safeguards. Scraping and skimming from online purchases is an ongoing epidemic.
When will Salesforce require MFA?
That’s why, beginning February 1, 2022, Salesforce will require all customers to use MFA to access Salesforce products .
What is MFA security?
As the security threats that Poirier highlighted grow increasingly common, MFA is one of the account security measures that can protect customers and businesses. “What you need to do is put as many barriers in the way of a compromise occurring as humanly possible.
When did Salesforce breach itself?
Salesforce breaches itself. May 20, 2019. Sometimes companies get hacked. Sometimes they hack themselves. Self-harm seems to be the underlying cause of major service outage effecting users of cloud-based marketing platform Salesforce.com.
Can technical resources stop breaches?
Technical resources alone can’t stop breaches from happening . Well-known brands like Facebook, WhatsApp, and Citrix have all seen their defences fall over recently. Even the biggest tech companies can fall victim to poor security processes or lack of security awareness by employees.
1. Counting on Salesforce to handle it all
Experienced security pros aren’t going to fall into the “they’ll secure it” trap, but some smaller companies or IT shops with no security specialization do.
2. Not specifying a security program and owner
Recognizing a shared responsibility is first, and any responsibility needs an owner. RevCult found that many companies persistently lack clear security programs for the platform, the tools needed to support the program, and Salesforce security expertise.
3. Not classifying data
Not all data is not the same, so different types of information require different levels of security. This is a key principle recognized, for example, in the still-emerging zero trust security approach.
4. Not understanding workflows and processes across departments
Cross-functional blind spots persist around how a company’s Salesforce organization is actually used. Salesforce is a customizable platform, with workflows getting turned into custom configurations and settings. Often, those doing the configuration reside in lines-of-business or departments.
5. Misconfiguring APIs
It’s also important to keep in mind that some of the security issues involve Salesforce application programming interfaces (APIs). That’s especially relevant considering the amount of data coming in and out of Salesforce to support a multitude of end-to-end business processes.
6. Misconfigured communities or other elements
Salesforce is a big platform with a lot of different elements, options, and functions.
7. Not continually broadening the security effort
Security program ownership, as noted above, will help prevent or remediate basic errors. As Salesforce implementations expand, however, it will take the proverbial village to expand efforts to secure data from errors such as the communities configuration.
Stolen from Salesforce.com
According to the Washington Post, back in 2007, a SunTrust customer had created an email address exclusively used for emails coming from SunTrust. One day the customer started receiving odd emails targeting the unique address. The anonymous SunTrust customer reported the emails to SunTrust who a few weeks later reported:
How Do Hackers Break into Salesforce?
The phishing attack mentioned above often uses a variant of the Zeus trojan (W32/Zbot) to target Salesforce users. Once the machines are infected, the malware connections get past the most highly regarded security appliances listed in the Firewall Gartner Magic Quadrant.
How To Detect a Zeus Trojan
As stated earlier, the difficult part of detecting malware like Zeus is that its signature passes right by all traditional security defenses. For this reason, we have to go about detecting Zeus Trojans a bit differently. We need to monitor for odd behaviors and to do this, two approaches are often taken.
Salesforce.com Hacked – Security Compromised
If you hear that Salesforce.com was hacked or that their security was somehow compromised, keep the information above in mind. The SaaS is often times the most secure end of the connection. It’s the end user or customer that is often the malwares best chance at compromising security and stealing information.
Kelly Kading
Kelly Kading is the Regional Manager for the Northeast US here at Plixer. Kelly strives to deliver the best customer experience possible. He enjoys building relationships with his customers and wants to find the solution to best meet their needs. When not in the office, Kelly tries to always be in the outdoors.
When did Salesforce become aware of issues?
Well, it happened. “At 2146 UTC on May 11, 2021, the Salesforce technology team became aware of an issue impacting multiple Salesforce services,” the CRM goliath noted on its status page. “Customers will experience issues while navigating the Core application, Marketing Cloud, Commerce Cloud, and Experience Cloud (formerly known as Communities).
Is Salesforce DNS?
Salesforce fell over so hard today, it took out its own server status page. It’s not DNS. There is no way it’s DNS. It was DNS. Updated Salesforce is digging itself out of a multi-hour outage right now that it has blamed on a DNS issue.
Counting on Salesforce to Handle It All
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Experienced security pros aren’t going to fall into the “they’ll secure it” trap, but some smaller companies or IT shops with no security specialization do. This isn’t unique to Salesforce; it’s common across SaaS apps. “In our experience, most SaaS platform vulnerabilities stem from customers not understanding that cyber security is a shared respo…
Not Specifying A Security Program and Owner
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Recognizing a shared responsibility is first, and any responsibility needs an owner. OwnBackup found that many companies persistently lack clear security programs for the platform, the tools needed to support the program, and Salesforce security expertise. This job may default to the marketing, sales, and IT teams running Salesforce. However, there’s a lack of knowledge on Sale…
Not Classifying Data
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Not all data is not the same, so different types of information require different levels of security. This is a key principle recognized, for example, in the still-emerging zero trust security approach. Among the key findings of the OwnBackup study are that few Salesforce users have classified their data and therefore don’t know what to protect. Enterprises should also have a real-time, ex…
Not Understanding Workflows and Processes Across Departments
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Cross-functional blind spots persist around how a company’s Salesforce organization is actually used. Salesforce is a customizable platform, with workflows getting turned into custom configurations and settings. Often, those doing the configuration reside in lines-of-business or departments. “Development teams usually align with certain business lines—sales, marketing, fi…
Misconfiguring Apis
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It’s also important to keep in mind that some of the security issues involve Salesforce application programming interfaces (APIs). That’s especially relevant considering the amount of data coming in and out of Salesforce to support a multitude of end-to-end business processes. As with other security concerns, this is not unique to Salesforce. SANS Institute research found that attacks a…
Misconfigured Communities Or Other Elements
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Salesforce is a big platform with a lot of different elements, options, and functions. Any of these may be subject to an ill-informed or careless configuration. OwnBackup sees common vulnerabilities across access controls, over-privileged users, poorly controlled integration implementations, and poorly or incompletely implemented premium capabilities such as Salesfo…
Not Continually Broadening The Security Effort
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Security program ownership, as noted above, will help prevent or remediate basic errors. As Salesforce implementations expand, however, it will take the proverbial village to expand efforts to secure data from errors such as the communities configuration. As more and more administrators, developers, and end users touch the platform, it will be critical to keep building s…