Does salesforce use requirement documents


Individual documents may be frequently accessed and saved by different users in Salesforce. If a particular document is required by multiple data sets, duplicates can often be created. This leads to unnecessarily high storage requirements and can also lead to confusion and miscommunication.


Table of Contents

How do I use documents in Salesforce?

After you create documents in Salesforce, you can use them in various ways in the course of your selling. You can search for documents from the Documents home page or browse through your document folders. You can leverage an image that was uploaded from the Documents tab, in Email Templates.

What is the use of files in Salesforce?

Use Salesforce Files to share and collaborate on files, store files privately, manage version updates, and follow files that are important to you. Use Files Connect to connect to external file systems right from Salesforce. Files Home is the central location of your files in Salesforce.

Can I integrate Salesforce with a document management system?

Sometimes Salesforce integration with a document management system can be more economical than leveraging platform OOTB capabilities. Can’t find an answer to a question on your mind? Click here for more tips and feel free to contact our Salesforce consulting team to get help with particular document management challenges.

What is the goal of the Salesforce requirements gathering?

We’re assuming that the company we are running the Salesforce requirements gathering for is a typical medium-sized company, and the goal here is to implement a sales project to help them with their commercial process.


How do I gather requirements in Salesforce?

Useful Questions For Gathering Salesforce RequirementsCompany – Let them introduce the company.Structure – Understand how the organisation is structured.Goals – Understand what the overall project goals are.Achievements – What is the project trying to achieve.More items…•

What is BRD in Salesforce?

The key to a successful project is a thoughtful and well-written business requirements document (often abbreviated as a BRD).

What is business requirement document?

A business requirements document describes the business solution for a project (i.e., what a new or updated product should do), including the user’s needs and expectations, the purpose behind this solution, and any high-level constraints that could impact a successful deployment.

How do you document requirements gathering?

10 Tips for Successful Requirements GatheringEstablish Project Goals and Objectives Early. … Document Every Requirements Elicitation Activity. … Be Transparent with Requirements Documentation. … Talk To The Right Stakeholders and Users. … Don’t Make Assumptions About Requirements. … Confirm, Confirm, Confirm. … Practice Active Listening.More items…•

What is difference between FRD and BRD?

The Business Requirement Document (BRD) describes the high-level business needs whereas the Functional Requirement Document (FRD) outlines the functions required to fulfill the business need. BRD answers the question what the business wants to do whereas the FRD gives an answer to how should it be done.

What is difference between FSD and BRD?

For purposes of contrasting the Business Requirement Document (BRD) and the Functional Specification Document (FSD), the description of the BRD that follows is written in terms of preparing a BRD for a system. The exact scope of a BRD and FSD vary from company to company.

Who uses business requirement document?

The BRD is one of the first few documents created in a project’s lifecycle. While the document is typically prepared by a business analyst , several individuals should be involved in creating it, including the project’s team, business partners and key stakeholders.

Does Agile use business requirements documents?

Agile doesn’t rely on lengthy documentation or a control board, but it does need business requirements.

What is BRD How is it different from SRS?

SRS is the short used for Software Requirement Specification. BRD is commonly known as Business Requirement Specification Document. SRS is also called a Product Requirement Specification and System Requirement Specification. It is maintained by Business Analyst.

What is difference between requirement gathering vs elicitation?

Requirements elicitation (also known as Requirements Gathering or Capture) is the process of generating a list of requirements (functional, system, technical, etc.) from the various stakeholders (customers, users, vendors, IT staff, etc.) that will be used as the basis for the formal Requirements Definition.

Does a software engineer gather requirements?

Depending on your organization’s requirements process and/or the requirement activities the software engineer is responsible for, you may be involved in any or all stages. This could be from gathering requirements right through to verifying their implementation.

Who gathers requirements in agile?

4. Don’t forget about prioritization. According to the “Agile software requirements” book by Dean Leffingwell: “The product owner is responsible for determining and prioritizing user requirements and maintaining the product backlog.


To start, please note that each Salesforce requirements gathering stage will differ greatly depending on a few factors.

Pre-Game: Preparing for your Discovery Workshop

Before the game day, there is a checklist of items you should run through to ensure that you are fully prepared for the session.

Game Day: Gathering Salesforce Requirements

The day has finally arrived! Relax and enjoy the day, you have done the hard work of preparing, now its time to dive into someone’s business. Always keep the following in mind…

What is SEO in Salesforce?

Search engine optimization (SEO) is an art form in itself. It’s common for your customers to collaborate with another Salesforce partner for SEO, and NTO has. It’s your responsibility to coordinate with NTO’s SEO partner to capture SEO specifications.

How long is an adaptive sprint in Salesforce?

At Salesforce, we’re fond of an adaptive approach that utilizes elements of both Waterfall and Agile methodologies. For B2C Commerce projects, adaptive sprints typically last 2–3 weeks. We suggest adopting this methodology to quickly produce working software and ensure that deliverables stay on track. Independent of any specific development methodology, you use your own code repository management and development best practices.

Does Salesforce work with third party?

Salesforce works with a third party for load testing . To conduct load testing, either you or your customer must have an SOW or contract with the third party. On this project, NTO contracts directly with them. You introduce NTO’s project manager to the third party so they can sort out the load testing details.

What is Salesforce Knowledge?

Salesforce Knowledge is a corporate knowledge base builder. It allows creating, searching for, editing and organizing knowledge articles in libraries, as well as sharing them with both employees and external world via a web portal (customer portal, partner portal, etc.).

What is Salesforce CRM?

Salesforce CRM Content is a most widely used content management tool, which lets users create, duplicate, and work on official corporate documents (say, a case study or a presentation), as well as make them accessible for groups of coworkers and deliver to external users – customers, patients, partners – as a content pack.

How does Salesforce chatter work?

In Salesforce, users can share and discuss docs using Chatter – a free feed-based communication module. Chatter can recommend relevant content and people based on user interests, as well as notify about user mentioning. Groups allow sharing files both in restricted and public modes. The tool can be used to exchange documents with external users as well, though with some limitations. Chatter is available both in Classic and Lightning Experience.

What is Documents Tab?

Documents Tab allows keeping Visualforce files (say, a custom logo) in folders without attaching them to records and use documents any time needed (for example, to add a proposal doc to a meeting request).

What is document management?

Document management is one of such crucial needs as documents accompany every stage of the sales cycle. Users expect their CRM to be more than a document repository. They need to manage contract approval workflows, collaborate on proposals, deliver content to multiple customers, and more.

Is Salesforce document management free?

Also, they don’t require integration and maintenance to perform smoothly and are provided for free with Salesforce licenses. Yet, the limitations of OOTB document management tools can trigger a company to look for additional apps.

Does Salesforce have document automation?

Though Salesforce doesn’t provide specific document automation features in this regard, its automation toolkit will do for documents and contracts as well. Process Builder can be used for simple tasks, such as triggering email notifications on a changing document status.


Before you can begin building or improving Salesforce, or a related system, it’s critical that you define your requirements. We often see admins jump directly into building before spending time understanding the “why” behind a project. Unfortunately, the project almost always suffers for it.

How Kicksaw Works

At Kicksaw, we take opaque business requirements and turn them into technical projects.

Business Requirements

When scoping business requirements, you ultimately need to understand what the business is trying to accomplish with the project.

User Requirements

We don’t build systems for the sake of building systems. We build systems to help users operate more efficiently. It’s critical that you take into consideration who and how your users will be using the system, how experienced they are, and what sort of training/coaching will be needed.

Functional Requirements

These questions should answer, in detail, what the system does and how the system does it. In other words, they should describe how the system is expected to function.

Non-Functional Requirements

Think of non-functional requirements as the qualitative aspects of a build.

Set Yourself up for Success

We find that breaking down requirements gathering into these four distinct categories simplifies the entire process and helps pull your go-live dates forward while, at the same time, preventing issues. They set you up for success, and we wish you the best of luck with them!

What is a software requirements document?

What is in a Software Requirements Specification Document? Software Requirements Specifications (SRS) is a document that describes what the software will do and how it will be expected to perform . A typical SRS includes: A purpose.

What are functional requirements?

Functional Requirements: Functional requirements are essential to building your product. If you’re developing a medical device, these requirements may include infusion and battery. And within these functional requirements, you may have a subset of risks and requirements.

Why use an SRS document?

An SRS is the framework that every team involved in development will follow, this may seem not needed for a solo developer project but the idea is scalability.

What are system features?

System Features: System features are types of functional requirements. These are features that are required in order for a system to function. Other Nonfunctional Requirements: Nonfunctional requirements can be just as important as functional ones. These include:

What are external interface requirements?

External Interface Requirements: External interface requirements are types of functional requirements. They’re important for embedded systems. And they outline how your product will interface with other components. There are several types of interfaces you may have requirements for, including: User.

When is a use case not used?

This use case is not used when one of the other use cases is more appropriate, such as to add an article or a reviewer for an article.

What is the overall description section?

The next chapter, the Overall Description section, of this document gives an overview of the functionality of the product. It describes the informal requirements and is used to establish a context for the technical requirements specification in the next chapter.


Learning Objectives

Document The Requirements

Functional Design Specification

Technical Design Specification

Scope Gap Analysis

Sra Specification Review

  • The NTO project includes SRA specification reviews. The Salesforce B2C Commerce Professional Services team steps in to review your project specification documents and site design. You’re required to pass the specification review milestone during the requirements phase. And your team has to close out any issues that come up during the review. In you…

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