Table of Contents
What’s included in the Salesforce trust&compliance documentation?
Find Trust and Compliance information for each Salesforce service. What’s included in the Trust & Compliance documentation? The SPARC (“Security, Privacy, and Architecture”), which describes: The NLI (“Notices and License Information”) which describes the features, restrictions and notices associated with any:
How do I subscribe to Salesforce Trust notifications?
Salesforce Trust Notifications Emails are sent to users who have subscribed to their instance by visiting their instance page and clicking subscribe in the upper right hand corner. To verify your sign up, Sign in and manage your subscriptions
Is your Salesforce service prepared for a disruption?
So, it makes sense to prepare for a service disruption in advance to be able to survive it with minimum losses. Our Salesforce support specialists are ready to uncover what stands for the figure of 99.9% uptime, what impact Salesforce downtime has on businesses, the difference between a planned and unplanned downtime, and more.
Which infrastructure is my Salesforce organization running on?
Some Services can run on Hyperforce, or alternative infrastructure. To confirm which Infrastructure your organization is running on, see View instance information for your Salesforce Organization, and Where is my Salesforce instance located?.
How do I check the status of a trust in Salesforce?
The color indications on the Status tab on Salesforce Trust site, determine the availability status of each instance….Use the Salesforce Trust siteGo to status.salesforce.com.Select the “Search Instance or Domain” text box in the top-center of the page.Hit “Enter/Return” key.
What is Salesforce trust?
On Salesforce Trust Status, you can find real-time status and forward-looking maintenance information for Sales Cloud, Marketing Cloud, Service Cloud, Community Cloud, Salesforce B2C Commerce, Analytics Cloud, Force.com, and Social Studio at a glance.
Is Salesforce server down today?
Trust Status. Welcome to Salesforce Status! We provide transparency around service availability and performance for Salesforce products. There are no ongoing incidents!
How do I check my Salesforce instance status?
0:212:53Checking the Status of a Salesforce Instance – YouTubeYouTubeStart of suggested clipEnd of suggested clipSalesforce has a website where we can check in real time the health status of our org. We will haveMoreSalesforce has a website where we can check in real time the health status of our org. We will have to go to status.selfers.com and how do we find our work since software is based on multi-tenancy
Why is Salesforce so slow?
Slow load times can result from devices that don’t meet Salesforce minimum technical requirements. Also, plug-ins, extensions, and excessive tabs can consume processing power and memory, degrading performance. The way your Salesforce org is configured can lead to slow performance.
Is Salesforce secure?
Salesforce has security built into every layer of the Platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services have encryption in transit and advanced threat detection. Our application services implement identity, authentication, and user permissions.
What happens if Salesforce goes down?
Therefore, if the system is down, it directly impacts these departments. Considering that Salesforce is tied directly to business processes, lack of availability to its tools means the workflow comes to a standstill entailing customer communication delays and temporary collapse in business operations.
How long is Salesforce maintenance?
about four monthsWhether you are a developer or Salesforce admin, you will need to take the maintenance exam every release cycle. Each cycle is about four months long, which means you will take the exam approximately three times a year. Besides taking the actual exam, you will also need to pay the once-annual $100 maintenance fee.
What caused the Salesforce outage?
Customers bemused that they had to get official word of the outage from social media or this very organ, rather than the status page, were doubtless more bemused at the revelation that the reason for the Salesforce status site falling over was due to auto-scale not being turned on for that web property.
What is Salesforce uptime?
Our track record speaks for itself: Salesforce1 Platform has a proven 99.9+ percent uptime record for years. To ensure maximum uptime and continuous availability, Salesforce1 Platform provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.
What is Salesforce SLA?
A service-level agreement (SLA) is a commitment between you and your customer. With Service Cloud, you can manage your service-level agreements with service contracts, entitlements, milestones, and assets. Set Up and Manage Entitlements and Milestones. Give your customers the level of support you’ve promised them.
Does Salesforce run on AWS?
Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefts.
Common Questions
Have you received a product and service notification for an organization you do not recognize? This is very common if you are a consultant for multiple organizations, and the companies you work with manage your access to their organizations.
Instance Wide Maintenance
Examples:
Sandbox or Production Instance Refresh , Site Switch
How we notify you:
Trust notifications
Product and Service notifications
Why we notify you this way:
Since all users are impacted, we want to make sure we reach as many stakeholders as possible.
Organization Wide Maintenance
Maintenance that occurs for all users of one organization, or a subset of organizations on an instance, or multiple instances.
Troubleshooting Salesforce Trust Notifications
Enter your email address to access/verify your notifications.
For more information on notifications, see: Salesforce Trust Status Notification Guide
What happens if Salesforce is not down?
If Salesforce is not down but slow, the sales team becomes slow, too, which may lead to losing opportunities and, consequently, revenue. However, this case is also outside the purview of the agreement.
What are the consequences of Salesforce?
In the situation where the vendor seeks to protect their interests in case of a system outage, a customer should seek ways to mitigate possible negative consequences. Salesforce’s Master Subscription Agreement limits the provider’s liabilities in some crucial cases: 1 Salesforce doesn’t guarantee uptime for your service, only for theirs. The unavailability of your software application, which may happen through the fault of your company’s users, has nothing to do with the agreement. 2 In most cases, Salesforce guarantees availability of their service, not the quality of service. This means your software application may still be available, though its quality and, hence, user experience degraded. If Salesforce is not down but slow, the sales team becomes slow, too, which may lead to losing opportunities and, consequently, revenue. However, this case is also outside the purview of the agreement.
What is Salesforce downtime?
Used for data centralization, Salesforce is universally considered as a single source of truth for marketing, sales and customer service, where they refer to for answers related to campaigns, leads, accounts, contacts, opportunities, quotes, deals, analytics, and more.
What does lack of availability mean in Salesforce?
Considering that Salesforce is tied directly to business processes, lack of availability to its tools means the workflow comes to a standstill entailing customer communication delays and temporary collapse in business operations.
Does Salesforce guarantee data retention?
In contrast to maintenance, it is fraught with far graver consequences since users are not notified of outages in advance and, therefore, are not prepared for them. And although Salesforce guarantees their customers’ data retention for such cases, the whole experience may prove to be deplorable for many of them.
Is Salesforce 100% uptime?
Unfortunately, no service provider can guarantee 100% uptime, and Salesforce is no exception. What is more, using an on-premises solution to avoid downtimes won’t provide impeccable service, either. So, companies had better count on their own efforts and be prepared for an occasional service disruption.
Does Salesforce have a SLA?
While not binding itself with a standard SLA, except for specifically negotiated cases, Salesforce has come up with a Master Subscription Agreement. According to it, the service provider makes a rather vague commitment to “use commercially reasonable efforts to make the online Services available 24 hours a day, 7 days a week”. In addition, the vendor states they have the proven reliability of 99.9+% uptime record for years and has provided a community page for real-time information on system performance and security to display hosted uptime and service disruptions for the prior month.