What is Salesforce and why should you care?
To put it simply, we bring companies and customers together. Salesforce helps break down technology silos in your organization between departments so no matter where they are, employees in marketing, sales, commerce, service, and IT share a single customer view.
What is Salesforce customer 360 and how does it work?
We call our platform Salesforce Customer 360 because it’s a collection of powerful apps that help you see a holistic view of your customers anywhere they come into contact with your brand. CRM platforms enable a deeper understanding of customers and also a better experience for customers interacting with your company.
What is the difference between Salesforce REST API and SOAP API?
It’s simpler to use than SOAP API but still provides plenty of functionality. Although REST API is great for accessing and querying records, other Salesforce APIs, such as Bulk 2.0 API, Metadata API, and Connect REST API, offer additional functionality for specific tasks.
What is Salesforce CRM and how does it work?
Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.
Does Salesforce use REST or SOAP?
When you want to expose a new service, you have to make a decision between 2 standards: SOAP or REST. SOAP stands for Simple Object Access protocol. SOAP messages are in XML format and sent over HTTP….RESTSOAPREST is not a protocol, it is an architectural styleSOAP is a protocol7 more rows•May 9, 2018
What is REST in Salesforce?
A REST resource is an abstraction of a piece of information or an action, such as a single data record, a collection of records, or a query. Each resource in REST API is identified by a named Uniform Resource Identifier (URI) and is accessed using standard HTTP methods (HEAD, GET, POST, PATCH, DELETE).
How does REST API integrate with Salesforce?
Method 1: Connecting REST API to Salesforce using OAuth. Step 1: Sign up for Salesforce Developer Edition. Step 2: Set Up Authorization. Step 3: Connect REST API to Salesforce using OAuth.Method 2: Connecting REST API to Salesforce using Hevo Activate.
What is SOAP and REST API in Salesforce?
SOAP API and REST API are two commonly used API’s to expose your data from force.com platform to other platforms(JAVA ,. NET ,etc) or to allow external application to invoke Apex methods. http://blogs.developerforce.com/tech-pubs/2011/10/salesforce-apis-what-they-are-when-to-use-them.html.
How do I enable REST API in Salesforce?
Enable API Access in Salesforce by Permission SetClick the Gear icon and click Setup.Type permission into the Quick Find box and select Permission Sets.Select the Permission Set you wish to enable API access for.Scroll down to System and click System Permissions.Click Edit.Check the API Enabled box and click Save.
How do I create a REST service in Salesforce?
Let’s get started by creating an Apex REST class.Open the Developer Console from the Setup gear ( ).In the Developer Console, select File | New | Apex Class.For the class name, enter CaseManager and then click OK.Replace the autogenerated code with the following class definition. … Press CTRL+S to save.
HOW DO I GET REST API data from Salesforce?
Access Salesforce Data via REST APIsInstantiate a REST request with the RestClient class.Issue an asynchronous REST request with the RestClient and RestRequest classes.Receive and process a REST response with the RestResponse class.
How do you call an external REST API in Salesforce?
How to create a callout in apex?Step 1: Navigation. Open developer console in Salesforce org – click file – new – apex class. … Step 2: Write Apex Class with Callout. Sample callout calling exchangerates API through Apex Rest API callout. … Step 3: Adding Remote Site Settings. … Step 4: Test your Salesforce Rest API Callout code.
Does Salesforce support SOAP API?
SOAP API provides a powerful, convenient, and simple SOAP-based web services interface for interacting with Salesforce. You can use SOAP API to create, retrieve, update, or delete records. You can also use SOAP API to perform searches and much more.
Is REST API better than SOAP?
REST is a better choice for simple, CRUD-oriented services, because of the way REST repurposes HTTP methods (GET, POST, PUT, and DELETE). It is also popular because it’s lightweight and has a smaller learning curve. SOAP, on the other hand, has standards for security, addressing, etc.
What is difference between REST and SOAP API?
SOAP is a protocol, whereas REST is an architectural style An API is designed to expose certain aspects of an application’s business logic on a server, and SOAP uses a service interface to do this while REST uses URIs.
What about customer service? Are there Salesforce tools for that?
Deliver consistent, personalized customer service across every customer interaction — from the contact center to the field, and from service automation to chatbots powered by AI. We can help you manage numerous touchpoints, including customer service, self-service channels, field service, and digital channels like chat, SMS, WhatsApp, Facebook Messenger, and more.
What does Salesforce do?
Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.
How does Salesforce work?
Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform. Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily. This ultimately leads to more connected, personalized experiences for your customers, building stronger relationships.
How can Salesforce be used for marketing?
We can help your team tailor marketing messages to the right person at the right time on the right channel. We can also help you improve lead generation, customer acquisition, and upselling and cross-selling opportunities.
Why is Salesforce obsessed with customers?
A whopping 80% of customers say the experience a company provides is as important as its products and services, according to Salesforce State of the Connected Customer report. This means it’s not only about what you offer customers, but when, where, why, and how you reach them.
Why do customers trust Salesforce?
Today’s customers want to trust they’re getting what they need from you, when and where they need it. They want experiences to be effortless, and they’re loyal to brands they can count on. The connected customer experiences Salesforce helps you to create ensure that trust.
How does holistic view of each customer help companies?
How? This holistic view of each customer shortens the time it takes for companies to resolve customer issues. It also eliminates redundancies in communication, and allows for highly personalized interactions.
You guys need to stop freaking out when David Liu puts something out online
First off, admins aren’t going anywhere. Mist businesses need admins more than they need developers and that’s a given. Developers are like Uber black, more people request Uber x and sometimes you get an Uber black because no one is requesting one and they’re roaming around.
WINTER 22 SALESFORCE RELEASE – LATEST FLOW ENHANCEMENTS AND FEATURES
Winter 22 is coming and with it a lot exciting FLOW FEATURES are coming. A lot of exciting FLOW Capability additions are there in this release which will be a game changer for Flow development. Check the preview of some of them here. These are based on treasure hunts in preview orgs where Winter 22 release changes are available.
The burnout is real
I’ve been working with Salesforce for about 2 and half years now and I’m feeling the burnout. I left my last job because I had zero work/life balance. But now my work/life balance is way better at the current job but I’m juggling more responsibilities.
Found a nice mentor along my trailhead SF Admin cert journey on LinkedIn!
This is the message he sent me on LinkedIn when I connected and asked for any advice along the way.
Send Emails When Amount Drops A Percentage
Utilizing the formula resources in Flow is a very important subject, and here’s an easy example of how formulas come in handy!
Looking to understand the Salesforce ecosystem
Anyone have large/enterprise level exposure to implementations or development? I’m curious to learn more about the following:
What is Salesforce Stack Exchange?
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It only takes a minute to sign up.
Can REST be used to load data?
REST can be used to load data too .Like if you are extracting data from SFDC and if there are huge data then i would suggest you too use bulk API .salesforce.com/us/developer/docs/api_asynchBulk API in sfdc is based on REST principles.