Salesforce is probably one of the greatest digital tools on the planet at the moment. It has revolutionized the way sales, service, and marketing work together to improve the customer experience in just about every way. Yet despite that, “Salesforce sucks” continues to be uttered again and again.
Why do customers get frustrated with Salesforce?
However, many customers become frustrated with Salesforce because of their aggressive sales tactics that aim to continually increase a customer’s annual costs.
Are Salesforce’s aggressive sales tactics hurting or helping customers?
Many customers love Salesforce’s solution, it’s why they are a leader in most spaces they compete in. However, many customers become frustrated with Salesforce because of their aggressive sales tactics that aim to continually increase a customer’s annual costs.
Is Salesforce only for big companies?
Salesforce is meant for huge companies. Examples are Toyota, The Call of Duty Franchise, and other large corporations that have teams of people who have 1 job. make salesforce work well for every other employee.
What is Salesforce’s problem?
Salesforce is more worried about marketing than actually fixing the things that make it terrible. Their new Einstein AI doohickey is supposed to convey the idea that they are a forward thinking company, when the opposite couldn’t be more true.
Why is Salesforce terrible?
The main drawback of Salesforce is its confusing pricing, which can quickly get expensive. We would have preferred simpler more transparent pricing like some of its competitors offer. Also, while Salesforce is generally easy to use, there is also somewhat of a learning curve to get the most out of it.
Do people hate Salesforce?
Account Executives tend to hate Salesforce “because it makes their job harder and more onerous – to such an extent that they continue to bolt on their own solutions than use a business solution.” In a nutshell, they tend to believe and tell themselves that it’s easier to not use Salesforce than it is to integrate it …
Is there anything better than Salesforce?
Here the top alternatives to Salesforce as a CRM software: Best for ease of use: Pipedrive. Best for top rated: Insightly. Best for enterprise: HubSpot CRM. Best for value: Agile CRM.
What are the disadvantages of Salesforce?
Salesforce consExpensive.You have to pay for add-ons to get the most out of the software.Configuration and setup is complex and time-consuming.Cluttered interface makes navigation and simple tasks unnecessarily complex.The learning curve never seems to end.Customer support has a poor reputation.
Why do salespeople hate Salesforce?
Account executives “hate” Salesforce because it makes their job harder and more onerous – to such an extent that they continue to bolt on their own solutions than use a business solution. Blame goes to Salesforce for being incompetent, overly complicated. Instead of user friendly it is user-defiant.
Why do developers hate Salesforce?
proprietary system development (with force.com, salesforce controls their development environment. it allows for robust integration, but requires developers to use their system) overcomplicated (for sales people, this system can make it very difficult to enter their sales information) it is a time-suck.
Who is Salesforce’s biggest competitor?
The list of top Salesforce competitors include:Microsoft Dynamics 365 for Sales. … Sugar Sell. … Insightly. … HubSpot Sales. … Pipedrive. … Oracle CX Sales. … Pipeliner. … SAP Sales Cloud.More items…•
Why is Salesforce so popular?
One of the reasons that Salesforce is so popular is that it is packed with features like no other CRM software; features such as contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools, analytics and an intuitive, mobile-ready dashboard.
Does Microsoft compete with Salesforce?
Salesforce is considered the leader in CRM software, but is increasingly competing from Microsoft.
Does Amazon use Salesforce?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Who are Salesforce competitors?
Competitors and Alternatives to SalesforceMicrosoft.Oracle.SAP.SugarCRM.Zoho.Sage.Zendesk.CRMNEXT.
Is Salesforce expensive?
Compared to other top CRM providers, Salesforce isn’t expensive, but it isn’t super cheap, either. With a price range of $25 per user per month to $300 per user per month depending on the plan, Salesforce comes in at about the average for the industry.
Why do people get frustrated with Salesforce?
They get frustrated with using Salesforce because they are required to do unnecessary “administrative” tasks. They need to manually enter information in Salesforce or they need to painstakingly write notes while talking to a prospect or customer. Most Salesforce users think that it is a time-waster.
What is Salesforce based on?
A lot can be said about Salesforce technology, but here are the most important things to remember: Salesforce technology is based on cloud computing. Salesforce was built to be a software-as-a-service. Now it’s also venturing out to other cloud services, namely platform-as-a-service and infrastructure-as-a-service.
Why do people switch from spreadsheets to CRM?
Many people switch from spreadsheets to a CRM because of its ease of use . But in the case of Salesforce, you have so many menus and options to get used to and the entire experience sort of draws you back from what you want to achieve with the software. Just look at this interface (this is Freshsales CRM ):
Is Salesforce a time waste?
Most Salesforce users think that it is a time-waster. Another usual complaint is the lack of integration with other tools. While Salesforce is powerful in itself, a lot of companies still use different tools and solutions. A lot of Salesforce users think that it is inefficient to switch from Salesforce to other tools.
Is CRM a sales software?
In order to be “sales software” it has to be a tool that empowers sales people in the way they communicate with customers. So software for sales people really needs to be communication software.
Do you have to manually enter information in Salesforce?
No need to manually enter information and notes. It also enables companies to have a screen pop which shows all the relevant customer information at the moment of interaction. This ensures that Salesforce users get the right information at the right time.
Is hate a word in Salesforce?
Hate is such a strong word. Most Salesforce users have complaints, yes, but I don’t think that it is on the level of hate. A lot of answers here focused on the limitations of the Salesforce technology. But I think that it’s more of a concern for administrators or developers, rather than simple users.
What are the advantages of Freshworks CRM?
One of the biggest advantages of Freshworks CRM is that it integrates natively with most other Freshworks products centered around SaaS companies, chat bots, phone and messaging integrations. View Freshworks CRM.
What is Freshworks CRM?
Freshworks CRM is built to primarily create leads out of visitors coming to your website, and then turns these leads into potential customers either through phone, email or social media channels.
What is a capsule CRM?
Capsule is a very lightweight CRM that is mostly focused on tracking a company’s business contacts and relationships, and how these evolve over time . Capsule comes with many integrations that allow it to be scaled up as a B2B and B2C tool.
Is Salesforce expensive?
This doesn’t refer only to manpower, but also price since Salesforce is extremely expensive . If Salesforce is properly setup with all the integrations and features, it will lead to many, many pain points for regular sales and marketing people: Excessive time spent on manual data entry to have SF functions work correctly.
Is Salesforce a CRM?
Salesforce is no doubt a powerful and flexible CRM tool, however it’s built for very large organizations with 100+ employees. Their marketing efforts will try to convince you that businesses of all sizes can use it, but it is such a complex tool it requires dedicated technical or dev employees simply to install and manage Salesforce on …
Do you have to hire people to manage your own servers?
You don’t even have to hire people to manage your own servers anymore. All you have to do is spin up a docker cluster and — congratulations — you now have an infrastructure that’s infinitely more reliable than Salesforce.
Is Salesforce a forward thinking company?
Salesforce is more worried about marketing than actually fixing the things that make it terrible . Their new Einstein AI doohickey is supposed to convey the idea that they are a forward thinking company, when the opposite couldn’t be more true.
Is Salesforce a cash cow?
The sad truth is that Salesforce oss ified long ago, and now they’re just riding it out as a cash cow, continuing to generate interest among people who don’t understand technology with clever marketing gimmicks like Apple Watch apps and Einstein.
Is DevOps a buzzword?
DevOps has become a bit of a buzzword, but the industry shift towards continuous delivery is real and powerful. Software developers around the world are getting closer to a world in which they can write a feature, test it and deploy it in less time than it takes to get a morning cup of coffee.
Is Salesforce a good platform?
It’s a shame because the Salesforce platform is very powerful and amazing. It allows users to do a tremendous amount of excellent work with limited resources. The Salesforce cloud is secure, reliable, and flexible.
Is Salesforce open standards?
Is Salesforce easy to automate?
Deployments on Salesforce are not easy to automate. Accordingly, many Salesforce teams are not deploying as often as they could be. And when they do the process is slow, cumbersome and manual. The manual nature of Salesforce deployments leaves companies vulnerable to human error.
How many apps are there in Salesforce?
The marketplace, known as the Salesforce AppExchange, launched in 2006. Since then, the number of apps available has only grown. Today, there are over 5000 apps, from Asana to the Lightning Knowledge dashboard. At least 300 of these apps are mobile-ready, too, with an increasing focus on mobility for the future.
How many cloud tiers does Salesforce have?
For a start, generally speaking, Salesforce comes in four different tiers, as you can see below. It’s also important to note the four different clouds available, too: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each of these “clouds” is catered towards its target area.
Is Salesforce easy to use?
Ease of use: Salesforce is straightforward and intuitive, so you can spend more time focusing on business than wondering how to handle the software. You can also log in from multiple devices, including a dedicated mobile app, and view and update customers’ data with ease.
Can you customize Salesforce?
Customization options: You can completely customize Salesforce the way you want and need it to be. You perform this with either point-and-click tools or via code for more in-depth customization. You can also add custom fields and tabs, email templates, enhanced reports and dashboards, and automated task management.
Is MuleSoft a paid program?
The big picture again is that MuleSoft is more than capable software that can easily stand tall among the competition, but it’s a paid extra. You’re paying for high-quality products that excel in their respective areas. For some, the price might be a dealbreaker, but for others, a non-issue.
Does Salesforce have add ons?
Salesforce has few problems when it comes to add-ons. In fact, users will have access to one of the largest third-party app marketplaces in the world of CRM. That means integrating essential apps like Zendesk and QuickBooks is a complete breeze. The marketplace, known as the Salesforce AppExchange, launched in 2006.
How many fields are required in Salesforce?
This can mean up to 98 fields that must be filled in so that marketing can measure the campaign success. I’ve seen required fields from having the correct address, billing information, to even hair color or eye color!
What does a field salesperson do?
The main thing a field sales person does with salesforce is data entry. Everything a salesperson does in a day, every single task, every person she comes into contact with, must be documented. This means going to a computer after every single thing they do, or trying to use their mobile device, to type everything on a tiny keyboard. This is a major disincentive.