Table of Contents
What is the difference between Aws and Salesforce?
Use Kubernetes with Amazon Elastic Kubernetes Service (Amazon EKS)
- An EC2 instance with the ECS Agent installed and configured is called a container instance. In Amazon EKS, it is called a worker node.
- An ECS Container is called a task. In the Amazon EKS ecosystem, it is called a pod.
- While Amazon ECS runs on AWS native technology, Amazon EKS runs on top of Kubernetes.
Is Salesforce competitor for AWS?
The two companies are not really direct competitors right now, he says. They’re both cloud-based, but AWS at its core is about providing fast, easy and cheap access to virtual machines, storage and hosted applications in its IaaS cloud. Salesforce.com is a SaaS that is attempting to build up its accompanying PaaS.
What tools does Salesforce use?
Introduction to Uses Of Salesforce
- Top 10 Uses Of Salesforce. Salesforce is a powerful CRM Tool which is often called Customer Relationship Management Tool that provides case management and task management interfaces for different types …
- Conclusion. …
- Recommended Articles. …
Why should I use Salesforce?
- Salesforce Knowledge transfer
- Lightning Console
- CTI Implementation
- Call Center Management
- Customer Communities
- Live Agent
- Wave Analytics
- knowledge base Maintenance of customer self-service
- Improved productivity
- Automated phone support
Is Salesforce based on AWS?
Salesforce already relies on AWS as its primary public cloud provider and AWS also uses Salesforce as its CRM platform.
How does AWS use Salesforce?
AWS uses Salesforce to develop a specific “cloud journey” plan for a customer, and then aligns its sales and operations teams with the information, tools, and processes needed to execute each plan.
Which cloud service is Salesforce using?
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.
Is Salesforce hosted in the cloud?
Salesforce is the leader in cloud computing, offering applications for all aspects of your business, including CRM, sales, ERP, customer service, marketing automation, business analytics, mobile application building, and much more. And it all works on the same, connected platform, drawing from the same customer data.
Does Salesforce run on Azure?
Salesforce will deploy its Marketing Cloud service on Microsoft’s Azure public cloud infrastructure. Salesforce already uses Amazon Web Services, and the company announced plans to use Google Cloud Platform in 2017.
Does AWS have CRM?
Today we are adding a set of CRM (Customer Relationship Management) features that will provide ISVs, VARs, and SIs with a set of features that take advantage of AWS usage data to send customized messages at critical points in the customer lifecycle.
Which Cloud is best in Salesforce?
When it comes to the customer service application, Salesforce Service Cloud is the best option to choose from. It enables businesses to provide the required support to customers anytime and anywhere.
What is the difference between Salesforce and SFDC?
They’re effectively the same thing, but Salesforce.com is generally used to refer to the CRM functionality (the sales, service and marketing applications) and Force.com is generally used to refer to the underlying platform (the database, code, and UI on which all the apps are built).
What is the difference between Salesforce service Cloud and sales Cloud?
Service Cloud is an add-on to Sales Cloud. Sales Cloud includes Cases and Email-to-case, whereas Service Cloud includes features like Entitlements and Milestones. It is mainly omnichannel. The console is an added feature in Service Cloud, setting it apart from Sales Cloud.
Does Salesforce have their own servers?
Salesforce talked about its own back-end infrastructure and revealed that all of Salesforce.com runs on only about 1,000 servers.
Customer Quotes
Novartis is a global healthcare company that uses innovative science and digital technologies to create transformative treatments in areas of great medical need. “The future of medicine and the patient experience are as dependent on technology and innovation as they are on efficiency and speed.
Salesforce and AWS Partnership Momentum
Since 2016, small and medium-sized businesses, startups, and enterprises in every industry, as well as government organizations around the world have been leveraging AWS and Salesforce to deliver business-critical services to their end users.
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering.
SaaS Integration Service
To demonstrate an approach to connecting Salesforce and AWS, we have created a software-as-a-service (SaaS) integration service running in an Amazon Elastic Compute Cloud (Amazon EC2) instance within a VPC.
Scenario 1: Attaching Contracts to Opportunity Records
John, an IT Manager at Acme Inc., who is responsible for managing his company’s Salesforce subscription, is looking for an easy way for the sales team to attach contracts to customer Opportunity Records in Salesforce. John is also looking to create an archive for the entire Opportunity in Amazon S3, which is Acme’s data lake back-end service.
Scenario 2: Meeting Security Requirements
Jane is a web developer for Acme who is working on an assignment to deliver an external-facing blog portal that would be leveraged by Acme’s employees to communicate their engineering and innovation thoughts to the world.
Conclusion
Both scenarios in this post demonstrate the value that enterprises can realize by leveraging AWS service to integrate customer data between AWS and Salesforce.
Salesforce – APN Partner Spotlight
Salesforce is an AWS Competency Partner. They are a leading customer relationship management (CRM) platform, and the announcement from AWS and Salesforce about our extended strategic alliance underscores the opportunity to help enterprises get more out of their customer data.
1. Salesforce Platform
Salesforce has its own data centres across the world that service some customers running on the core platform (Sales, Service, Experience Cloud, etc). Salesforce uses AWS in regions where they don’t have their own data centres (eg. in Canada, India, Australia).
2. Salesforce Einstein
Most of the Einstein product ‘family’ uses AWS to host your data, including Einstein Predictions, Engagement Scoring, Einstein Bots, Object Detection, Language, Einstein Vision, Pardot Einstein, Account Insights, Opportunity Scoring, Lead Scoring, Article Recommendations…and the list goes on.
3. Einstein Activity Capture
Salesforce claims EAC is the future of email integration “our long-term solution for syncing contacts and events”.
4. Heroku
Heroku, Salesforce’s PaaS (Platform as a Service), runs on top of AWS which simplifies infrastructure management for you.
5. Service Cloud Voice
Service Cloud Voice uses Amazon Connect as its telephony infrastructure, including advanced routing capabilities, language processing, voice or call recording transcription and storage in the AWS S3 bucket.
6. Salesforce Private Connect
Salesforce Private Connect is a paid add-on that allows you to connect to your own AWS instance in a secure, point-to-point way. This doesn’t go over the internet, but instead, directly between Salesforce and AWS servers.
7. Government Cloud Plus
Government Cloud complies with the strict FedRAMP regulations. The ‘standard’ version of Government Cloud runs on Salesforce infrastructure and maintains FedRAMP ‘Moderate Authority to Operate’ (along with other requirements).
About Salesforce and AWS Integration
Salesforce and Amazon Web Services (AWS) have aligned together to bring their solutions to more customers around the globe. Within the last year, Salesforce and AWS have announced new integration abilities to better simplify and secure data between Salesforce and AWS solutions.
Key Benefits of Salesforce and AWS Integration
Salesforce and AWS have a strategic relationship that companies are leveraging to transform their business. Whether customers are using Salesforce Software as a service application that runs on Amazon Web Services, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a plethora of benefits.
Salesforce and AWS Integrations
Through this strategic partnership, Salesforce and AWS have created multiple pre-built service integrations. These integrations allow for more impactful engagements while minimizing the complexity, time, and risk that typically comes along with implementing new technologies.
Building compelling voice-enabled experiences with Salesforce Platform and Alexa for Business
With the integration of Salesforce and Alexa for Business, users can access their critical corporate Salesforce applications from anywhere using just their voice. Alexa for Business provides templates that allow users to build and deploy Salesforce private skills in their organization.
Provide World-Class Customer Service with Amazon Connect and Salesforce Service Cloud
Amazon Connect and Salesforce Service Cloud combine proven contact center technology with the world’s leading CRM, making it seamless for customers to deliver world-class customer service.
Streamline App Development Process with Amazon Web Services and Salesforce Heroku
Building and releasing cutting-edge applications quickly can be difficult without proper tooling and integrated customer data.
Turn Connected Device Data in Engaging Experiences with Amazon Web Services Internet of Things and Salesforce Internet of Things
Businesses are looking to transform their processes with IoT, but without business intelligence, customer context, and an accessible platform, it can be difficult to drive value from IoT deployments.
Requirements
Your Salesforce account must be enabled for API access. API access is enabled by default for the Enterprise, Unlimited, Developer, and Performance editions.
Connection instructions
Open the Amazon AppFlow console at https://console.aws.amazon.com/appflow/ .
Notes
If you are transferring more than 1 million Salesforce records, you cannot choose any Salesforce compound field. Amazon AppFlow uses Salesforce bulk APIs for the transfer, which does not allow the transfer of compound fields.
How much does Salesforce pay?
The agreement provides that the Company will pay $70.0 million in fiscal 2017, $96.0 million in fiscal 2018, $108.0 million in fiscal 2019 and $126.0 million in fiscal 2020. Salesforce is decoupling from providing infrastructure. Salesforce said it will continue to invest and support its own data centers.
Does Salesforce use AWS?
Salesforce has acquired other technologies which use AWS most notably the public platform-as-a-service called Heroku. A commitment of this scale may well involve a gradual shift for Salesforce to diversify the stack of its core business, but this is likely to take a long time.
Is Salesforce as efficient as AWS?
But let’s get real: Salesforce isn’t likely to be as efficient as AWS over time. The AWS-Salesforce deal is the first step toward moving more workloads to the public cloud. Brent Bracelin, an analyst at Pacific Crest, said in a research note: Friends don’t let friends build data centers.
Is AWS a sales partner?
By becoming the preferred provider to Salesforce, AWS is likely to land more deals. It’s only natural that AWS and Salesforce will become sales partners at some point. AWS also has similar efforts underway. For instance, Tom Siebel’s C3 IoT is often riding shotgun with AWS on deals.
What is Salesforce doing?
What Salesforce is doing has to be in the multi-cloud playbook somewhere. Salesforce said in its 2019 annual report: The company has entered into various contractual commitments with infrastructure service providers for a total commitment of $2.0 billion.
How much is Salesforce’s remaining commitment?
As of January 31, 2019 the total remaining commitment is approximately $1.8 billion and $264 million is due in the next fiscal year. Salesforce added that it runs its own data centers too, but IaaS providers are a help with flexibility and meeting in-country data privacy requirements.
Why is Salesforce more leveraged than Google?
Salesforce has more leverage with Microsoft and Google because it can offer more product integration points. If all of this multi-cloud set-up sounds a bit familiar it’s because Salesforce and Oracle did a similar dance before. Salesforce started introducing other databases ahead of an Oracle negotiation.
How much did Salesforce pay in 2019?
The company paid $156 million in connection with these agreements during fiscal 2019.
Is Salesforce a multi-cloud environment?
Salesforce is simply executing what every enterprise needs to leverage: A multi-cloud environment if only to prevent being hosed by incumbent vendors. Salesforce can have partnerships with Google Cloud and Microsoft that are win-win enough to keep costs down somewhat.
Is Salesforce a third party?
In 2016, Salesforce made Amazon Web Services its preferred infrastructure vendor and disclosed that it had an agreement with “a third-party provider for certain infrastructure services for a period of four years.”.
Does Salesforce use Alibaba?
In July, Salesforce cut a deal with Alibaba Cloud to extend services into China. In November 2017 at Dreamforce, Salesforce announced a partnership with Google Cloud. Under that partnership, Salesforce said it would use G Suite and jointly market it to customers.