Does dod use salesforce

Is Salesforce Government Cloud DoD approved?

And, because even the most powerful tool needs to remain compliant with government software standards, the DoD approved software list now includes Salesforce Government Cloud.

Why choose Salesforce for government service organizations?

Salesforce helps government service organizations target the right audience with laser focus, automate business processes, and seamlessly connect and share data. Salesforce offers a public sector platform that is secure, transparent, and compliant, including top standards like FedRAMP, DoD IL2/4, and SOC.

Who are the companies that use Salesforce?

Fortune 500 Companies that use Salesforce. Cardinal Health; Adidas AG; American Express Company; Bristol-Myers Squibb Company; Cisco Systems, Inc.

What is Salesforce and how does it work?

Salesforce – is a cloud computing company headquartered in San Francisco, California. It is one of the world’s #1 CRM platform that can be managed entirely real-time over the internet. Salesforce is not just a customer relationship management (CRM) product, but also a cloud computing and social enterprise software-as-a-service (SaaS) provider.

Does the federal government use Salesforce?

The US federal government is made up of hundreds of different agencies that all have their own unique business requirements. Salesforce is valuable to the federal government because of its infinite customization capabilities that make it a viable option for virtually any project imaginable.

What cloud does DoD use?

The Amazon Web Services (AWS) Cloud provides secure, scalable, and cost-efficient solutions that help agencies meet mandates, drive efficiencies, increase innovation, and secure mission-critical workloads across the U.S. Department of Defense (DoD).

Does the Navy use Salesforce?

Beginning later this fall, the Navy will be transitioning TOPS functionality to Salesforce in order to provide a more reliable, transparent and versatile Customer Relationship Management tool to the CPPA community. and benefits to your work.

Is Salesforce FedRAMP authorized?

Salesforce Government Cloud maintains a FedRAMP Moderate Agency Authority to Operate (ATO), along with Department of Defense (DoD) impact level (IL) 2 and 4 Provisional Authorizations (PAs), which are based on DISA’s Cloud Computing Security Requirements Guide (SRG).

Does DoD use AWS?

A growing number of military customers are adopting AWS services to process, store, and transmit US Department of Defense (DoD) data. AWS enables defense organizations and their business associates to create secure environments to process, maintain, and store DoD data.

Does the CIA use AWS?

Since 2013, the CIA’s cloud computing needs have been met by Amazon Web Services, with the cloud provider also hosting much of the wider intelligence community.

Does the military use CRM?

The Military Perspective Researchers and military aviators developed a CRM program that consisted of basic concepts, academics, and skill sets relevant to the demands of military flight operations. CRM training has become much more widely used in the world’s militaries since Prince and Salas’ (1993) review.

What is Va Salesforce?

VA, Salesforce join forces to help Veterans, their spouses develop skills needed in tech sector jobs. WASHINGTON – The Department of Veterans Affairs is partnering with Salesforce Military to offer programs that will help Veterans and spouses develop skills and employment options in the tech-driven economy.

Is Salesforce free for veterans?

What is Salesforce Military? Salesforce Military offers free, online training classes and certification exams at no cost for active-duty military, veterans, and military spouses. We connect our talented pipeline with partner companies to help grow, strengthen, and diversify their workforces.

Is Salesforce NIST compliant?

Salesforce’s approach to information security governance is structured around the ISO 27002 framework and consistent with the requirements identified in NIST SP 800-53 Rev. 4, and includes many components: Employees – Employees receive regular information security training.

Is Salesforce ITAR compliant?

As with other CRMs, Salesforce is not ITAR-compliant right out of the box. The platform can be made ITAR-compliant for those who request it though. Depending on your unique use case, you may need to purchase additional services, such as Salesforce Government Cloud, to maintain ITAR compliance standards.

What is DoD IL4?

DoD IL4 is a designation that includes controlled unclassified information (CUI), including export controlled data, personally identifiable information (PII), and protected health information (PHI), along with other mission critical data.

How is training handled in the DoD?

Training is likewise generally handled through built-in tutorials, so that every user can get certified on each new system quickly, and updates are regularly provided. Of course, handling sensitive DoD data through a third party carries with it it’s own complications, which is why the Department has created the DoD approved software list.

What does “finding the right cloud solution for the DoD” mean?

With this in mind, finding the right cloud solution for the DoD (or any other government departments, agencies, or organizations) means locating something that is not only fully capable of handling massive amounts of sensitive data, but that has also been approved for government use.

How much does the US spend on out-of-date technology?

According to the Government Accountability Office (GAO), US government departments spend approximately $60 billion annually on operating and maintaining out-of-date technologies. The DoD’s dependence on aging legacy systems represent more than just a drain on federal budgets; they may also represent significant security risks. For example, the systems that control the country’s nuclear ICBM arsenal operate on 1970s-era computers and eight-inch floppy disks — out-of-date by any standards, and certainly not what one would expect overseeing the most powerful weapons in the world.

How many buildings does the US military have?

The DoD maintains several hundred thousand buildings, at more than 5,000 different locations, and accounting for more than 30 million acres of land. In fact, the Department employs more than three million workers …

How many aircraft does the US Navy have?

The US Navy actually fields the second-largest air force in the world with approximately 3,700 aircraft, in addition to the 19 aircraft carriers, 75 submarines, and countless other combat and support craft. While the US military may be the most visible element of the United States Defense Department (DoD), it is by no means the only one.

How much does the US spend on the military?

Even despite recent cuts to the defense budget, the US still accounts for nearly $600 billion annually spent on military — over three times the amount spent by the Chinese, the second biggest spender. The USAF is also far and away the largest and best equipped air force on the planet, with approximately 5,600 aircraft currently in service.

Is the DoD computer hardware focused?

Traditionally, DoD computer systems have been extremely hardware focused. Bulky, expensive equipment, maintain ed on site, and requiring extensive IT training to operate made up the majority of DoD systems. All information was stored locally , and any and all hardware or software issues were the responsibility of over-burdened in-house IT departments. New advances have made this strategy completely obsolete.

How does Salesforce help government contractors?

Salesforce also improves the day-to-day lives of government contractor employees, allowing them to access mission-critical information from responsive, customizable mobile apps. The increase in productivity that this brings allows them to deliver the exact solutions that government entities need, right when they need them.

What is S-docs in Salesforce?

S-Docs is pre-integrated, meaning that users who already know Salesforce will know how to use S-Docs out of the box. Since it’s built on the platform, S-Docs also enjoys the same uptime and security compliances as Salesforce.

What is Salesforce VA?

The United States Department of Veteran Affairs (VA) is just one federal government agency that leverages the power of Salesforce for a number of different projects.

What is Salesforce for local government?

Salesforce is a way to unify these different citizen touchpoints.

Why is Salesforce so popular?

Because it’s so easy to set up, maintain, and customize, Salesforce is suited to improve the way any government organization works, from the United States federal government to government contractors and federally funded research and development centers (FFRDCs).

Why are legacy data systems not built on the cloud?

Legacy data systems aren’t built on the cloud and don’t allow for efficient communication between databases. These data silos can hurt productivity and communication, leading to everyday tasks being carried out slower than they could be, and ultimately hindering innovation.

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Partnering with Salesforce has helped public sector agencies around the world to modernize and innovate

From regulatory oversight, social services, contact centers, emergency response, and much more, our secure and compliant platform increases the effectiveness of organizations in any sector — all without disrupting the mission.

What is Salesforce CRM?

Salesforce – is a cloud computing company headquartered in San Francisco, California. It is one of the world’s #1 CRM platform that can be managed entirely real-time over the internet. Salesforce is not just a customer relationship management (CRM) product, but also a cloud computing and social enterprise software-as-a-service (SaaS) provider. Salesforce CRM is mainly into enhancing all aspects of customer interface on a single platform from sales, marketing to customer service. The software stores customer information like names, email addresses, and phone numbers, and keeps track of customer activity like phone calls, email, website visits and more. The system actively tracks information and connects the entire team from any device and from anywhere.

What are the benefits of cloud based CRM?

The biggest benefits of the CRM software is that it provides a positive experience for users with an improved informational organization.

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works

Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do?

What does Salesforce do?

Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service.

See what Salesforce Customer 360 can do for you

This three-minute video explains how Salesforce technology brings customers, partners, and your brand together across teams – anywhere.

What is Salesforce used for?

Another thing about our CRM platform: It’s software, not hardware, and it lives in the cloud. This means your marketing, sales, commerce, service, and IT teams can be connected on our platform no matter where they’re physically located in the world.

How does Salesforce work?

Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform. Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily.

How can Salesforce be used for marketing?

We can help your team tailor marketing messages to the right person at the right time on the right channel. We can also help you improve lead generation, customer acquisition, and upselling and cross-selling opportunities.

How do you use Salesforce for sales?

Your sales team can spend less time on data entry and more time connecting with customers. Our tools can also help your sales reps and support team develop and implement a precise, repeatable sales process.

Is Salesforce willing to discuss terms of contract?

In essence: negotiate, negotiate, negotiate. The good news here is that Salesforce is willing to discuss some terms of the contract, upfront at least. But once you’ve signed, you’re at the mercy of Salesforce’s legal team.

Does Salesforce have a warranty?

There are no warranties —express, impli ed, or otherwise.

Can you change seat count in Salesforce?

Salesforce won’t let you change your seat-count during a term. Salesforce has a complex pricing system that changes based on the functions made available and the number of users accessing the software, which gives their sales reps plenty of leverage to upsell you.

Does Salesforce have a solution?

Salesforce seems to have a solution to almost every business need, from sales and marketing to finance. Such a huge line of products is a lot for any sales representative to know inside and out, though you certainly hope they do. Being sold the right solution at the right size for your business is the very least of what a customer should expect from a company.

Does Salesforce include developers?

Your subscription price doesn’t include the cost for developers. It’s common to customize a Salesforce product into the exact solution your business needs to execute certain tasks. Salesforce typically farms out this customization process to third-party developers, which can quickly overtake your budget.

Can Salesforce integrations be cancelled?

Your integrations could be canceled at any time. For some teams, software integrations are invaluable. It may even be the case that a business chooses Salesforce over a competitor because of how Salesforce integrates with certain third-party tools that are essential to the operation of their business.

Is Salesforce a bad CRM?

It always pays to read the fine print—especially when it comes to Salesforce contracts. While Salesforce remains the most well-known name in CRM software, their billing practices, one-sided contracts, and minimal user support can make them a bad fit for small businesses. Many Salesforce customers have encountered substantial financial hardships …